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Freshsales Reviews & Product Details
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshsales Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Compare Freshsales with other popular tools in the same category.
it contains all the features required for a good CRM
no lags as of now, sometimes it takes time to reload
our sales issues has been resolved . we can track them with it
I've used other CRMs before at other dealerships, ones that cost exorbitant amounts of money. What I like best is that FreshSales does all the same things that I'm used to doing on those expensive systems, but for free or a very well-priced subscription for the more in-depth features. It's very easy to use, and the fact that all customer information is in one spot is priceless.
The one thing that I would like to do is customize the fields while being on the free version, but it is a free version I'm on, so I can't complain at all!
It's allowed all customer information to be condensed in one file, which, especially working at a dealership, being able to recall all the notes from conversations you've had with any customer is priceless. It allows us to be much more efficient and PROfficient with our follow up.
Freshsales offers a lot of versatility in its packages which gives me the ability to run the system the way that works best for me.
The conversations feature is not automatically available which is mildly inconvenient.
I am able to contact each of my leads and contacts in an effective way, which has saved me time and money.
Does everything that I, as a salesperson, find necessary.
I have used Freshsales for a few months now and haven't run into any problems at all.
It is much less complicated than Salesforce and has way fewer unnecessary features. Salesforce has added a relevant feature in probably a decade. Freshsales keeps it simple and makes it a lot easier to keep your leads organized.
We love how their package is integrated with other tools - can chat, track, market and analyze what the customer's doing.
Don't have any dislikes, this software is great. They continue to make improvements.
Have a large client base with various needs - using Freshsales to track client progression through the customer flow, from signup to conversion.
The deal stages are really easy to track on the freshsales. and also easy email tracks and clicks tracks, call and email remainders, Notes of the account and the contact are the best
I have faced some issues while loading the email template in my initial days of usage of freshsales and also the formatting of the fonts. Would be really great if they add an option to delay the email once we click the send icon.
Never missed to call or email the contact with the help of freshsales.
The most helpful is how it keeps the accounts and contacts in one platform that can easily be edited, deleted, called on and of course the Opened/Clicked setUp of emails sent It is very handy and reliable.
What I don't like is the function of auto deleting contacts that have bounced emails
We do lead generation and we contact as much prospects as possible and FS makes it really easy with no lagging of system even with many many leads.
Being able to load leads and keep track of these leads until I am able to convert them to an account. This helps me stay on track and motivated.
I feel like a required field when uploading a new lead ect should be the "area" of the company or client.
Makes admin a lot easier. All my information is in its place.
Freshsales is one of the best CRM platform available right now. It is seamless in usage and user experience is very good. From contact stage to development as lead Freshsales assists at every step. Import data from across formats in a jiffy and manage it in the most intuitive interface. Overall a great product.
The only downside is mapping the databases which I think is a work in progress.
I have used freshsales in creating funnel for my sales team. Also to manage contacts and their sales life cycles.
A perfect way to manage every lead and good support as well
Nothing is error with this software so its good
to manage the leads