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Freshsales Reviews & Product Details
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshsales Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Compare Freshsales with other popular tools in the same category.
User friendly CRM which helps to explore from the day one of usage
Nothing much but they can improve on the graphical representation.
It helps to keep track of your sales leads , project status and follow ups of your clients
Freshsales allows me to find what I'm looking for quick and easy. I can get contact info, recorded calls, emails and texts. I love knowing how my day will go before it even starts. Freshsales gives me tasks reminders, pop up notifications, and more for me to track my day and week!
I can't say I've had many problems on freshsales. I would like to get notified when someone responds via sms. I seem to not be able to see that, unless I dig through each message I have sent.
Freshsales helps me maintain a track record of my outgoing calls, meetings, and sales. I am not apart of my sales dept however I do use FS for customer support and it has what I need. PROOF! (:
Freshsales unifies every aspect of your business process, from marketing to data management.
Sometimes there were some errors, but helps us a lot
With Freshsales, businesses can analyze clients and prospects in-depth. Lead management becomes more accessible, faster, and more efficient.
Freshsales has been very easy to use! It allows us to upload lists of clients to follow up with and makes our workflow so much easier. It has been a huge value add!
It has taken a few weeks for me to understand how to use Freshsales. There are a few idiosyncracies in how the software works that can limit functionality, such as the inability to search multiple contact owners in a filter.
Our Sales Development team was working out of a spreadsheet exclusively. FreshSales has helped us to move that to a streamlined process that is very visible and provides significant transparency.
The best thing is its ability to synch the data from other CRMs. I mostly used it for Sales management purposes. It served the purpose.
Its user interface and experience. Yes, I do think it could look better than it looks right now
Sales sequence, Forms, customised layout and workflows.
The best thing is that the CRM gets integrated with all the software
The only dislike is it's quite slow when used on mobile
The freshsales helping to generate more revenue along with the customer acquisition and helping with sales funnel
Fresh Sales is a CRM tool helps to store data of all leads
Nothing much to dislike the freshsales tool
It helps to note down leads and sales punch of all sales agents
UI/UX Friendly to use and support is quick.
Nothing to be honest. Its a good platform
Creating sales funnels, assigning tasks to team members
freshsales is kind of ease to use compared to many other crm service in my opinion. It has many automations which is quite a good thing of freshworks crm or freshsales.
To be very honest in my opinion i would say nothing as such
It helps maintain my leads and deals.
Freshsales is one of the best products by the freshworks. So strong and easy to use CRM for the sales person and marketing person. So many features to love like - Sales Sequence, Customer journey, Automation, Deals etc.
They have so many features but what i dislike is when i write a mail from freshsales those who are in cc, their contacts also created in the CRM. So i have to delete them manually.
It helping us to manage our Leads from web forms and landing pages. A very organised tool of CRM for a sales Guy.