Freshsales vs Bigin by Zoho CRM
Take a look at how Freshsales and Bigin by Zoho CRM stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshsales scores 4.5 out of 5 from 1104 reviews, while Bigin by Zoho CRM has been rated 4.5 out of 5 from 286 reviews.
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Bigin is well known for being a pipeline-centric CRM built and priced specifically to fit the needs of small businesses. Instead of spreadsheets, it allows small businesses to get started with a CRM easily and swiftly. It’s easy to use, can easily be implemented with no learning curve, and is eas... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Free - single user
$0.00
per seat / month
Express
$9.00
per seat / month
Premier
$15.00
per seat / month
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
86.01%
Mid Market
11.19%
Enterprise
2.8%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
21
- Asana
- Calendar
- CloudTalk
- DocuSign
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Workspace
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Lyne.ai
- Mailmodo
- Microsoft 365
- Microsoft Teams
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Smith.ai Live Website Chat
- SurveySparrow
- Zapier
- Zoho Analytics
- Zoho Books
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Flow
- Zoho Forms
- Zoho Meeting
- Zoom
Total integrations:
12
- Asana
- Calendar
- CloudTalk
- DocuSign
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Workspace
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Lyne.ai
- Mailmodo
- Microsoft 365
- Microsoft Teams
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Smith.ai Live Website Chat
- SurveySparrow
- Zapier
- Zoho Analytics
- Zoho Books
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Flow
- Zoho Forms
- Zoho Meeting
- Zoom
Top Alternatives
Categories
Common categories include: Sales Engagement Software, CRM Software, Email Tracking Software, and Outbound Call Tracking Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
