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Bigin by Zoho CRM
Streamlined CRM for Small Teams
4.5
(286)
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Bigin by Zoho CRM Reviews & Product Details

Bigin by Zoho CRM Overview
What is Bigin by Zoho CRM?

Bigin is well known for being a pipeline-centric CRM built and priced specifically to fit the needs of small businesses. Instead of spreadsheets, it allows small businesses to get started with a CRM easily and swiftly. It’s easy to use, can easily be implemented with no learning curve, and is easy on small business budgets.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
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Bigin by Zoho CRM Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bigin by Zoho CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bigin by Zoho CRM Media
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Bigin by Zoho CRM Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 28, 2025
Bigin by Zoho CRM Logo
286 Bigin by Zoho CRM Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
Jazz B. avatar
Jazz B.
Client Support Specialist
Share
"User friendly interface for start up businesses."
What do you like best about Bigin by Zoho CRM?

It has a very simple interface that everyone can easily comprehend. It gives a vibe that you won't mess up often in the values your're putting in and the stages you are currently working on.

What do you dislike about Bigin by Zoho CRM?

There are intergration limitations. Some other marketing apps we're using can not be intregrated two way with this CRM. If that happens to you just try their recommended applications.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Pipelines stages workflow. Automation for reports extraction such as sales pipeline. Also tracking communication thread and easy to note and tag people within the company. J

Small Business (50 or fewer emp.)
Oct 13, 2023
 Source
Overall Rating:
5.0
DA
Danny A.
Founder
Share
"An easy to use pipline focused CRM"
What do you like best about Bigin by Zoho CRM?

It is a simple and easy-to-use CRM. The pipelines make it easy to keep track of our progress in client admissions.

What do you dislike about Bigin by Zoho CRM?

Not too many downsides. I do wish it had a built-in 2 way SMS feature I could link to our Twilio account.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

It makes it easy to stay on track with follow-up calls to potential clients and referral sources.

Small Business (50 or fewer emp.)
Oct 02, 2023
 Source
Overall Rating:
5.0
UK
Urh K.
Founder
Share
"Bigin by Zoho - Tailored for Startups' Early Journeys!"
What do you like best about Bigin by Zoho CRM?

As a young startup, standing on the threshold of our business journey, we found Bigin to be tailor-made for our needs. The interface is intuitive and doesn’t come with the often steep learning curve associated with other CRM solutions. It offers just the right balance of functionality and ease of use, making it an excellent fit for startups like ours that are just beginning to find their footing. Honestly, I can't imagine a better software for us at this stage of our journey. While no software is without its hitches, the few areas where Bigin can improve are vastly overshadowed by its benefits. Hence the 9/10 rating. For all the young startups out there seeking a CRM that aligns with their nascent stages, I wholeheartedly recommend giving Bigin by Zoho a try.

What do you dislike about Bigin by Zoho CRM?

Although Bigin by Zoho offers an intuitive interface, I did wish for a bit more customization options to cater to some specific needs we had. It's great for starters, but a few more advanced features would be a cherry on top

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Cost-effectiveness: Many startups operate on a tight budget. Bigin offers an affordable solution without compromising on the essential CRM features. This ensures that even small companies can maintain a competitive edge without straining their finances. Benefit: Saves on operational costs and allows allocation of funds to other crucial business areas. Simplicity: Startups and smaller teams may not have the luxury of a dedicated IT team to manage complex software. Bigin’s intuitive interface ensures that even those with minimal technical proficiency can use the CRM effectively. Benefit: Reduces the time and resources spent on training. Users can get up and running quickly. Lead Management: Tracking leads and ensuring timely follow-ups can be a challenge without a structured system in place. Bigin allows businesses to track, manage, and nurture leads efficiently. Benefit: Improved lead conversion rates and more effective sales pipelines.

Small Business (50 or fewer emp.)
Sep 25, 2023
 Source
Overall Rating:
5.0
Gagandeep S. avatar
Gagandeep S.
Director
Share
"Good experience with zoho bigin"
What do you like best about Bigin by Zoho CRM?

Easy to use CRM, Good customer support, ease of implementation, number of features, ease of integration, frequency of use

What do you dislike about Bigin by Zoho CRM?

little costly could be more feasible in terms of pricing

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

It solves very major problems like sales data management and sales pipeline management which helped me to get more hold on my customer and do more conversion.

Small Business (50 or fewer emp.)
Sep 21, 2023
 Source
Overall Rating:
5.0
Javier L. avatar
Javier L.
Asesoría En Soluciones De Seguridad
Share
"Muy útil y práctico"
What do you like best about Bigin by Zoho CRM?

Me gusta que puedo dar de alta con mucha facilidad contactos y dar seguimiento a las oportunidades; también me encanta la parte de los Formularios, p´racticamente hace de todo.

What do you dislike about Bigin by Zoho CRM?

Todo muy bien hasta ahora, si surgiera algo se los haré saber.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Puedo consultar mi información desde cualquier lugar con un explorador web, me facilita tener todos los datos de contacto en un solo lugar.

Mid Market (51-1000 emp.)
Sep 18, 2023
 Source
Overall Rating:
5.0
Dalton M. avatar
Dalton M.
Founder
Share
"Simple and easy to use"
What do you like best about Bigin by Zoho CRM?

Most CRMs are just too much for what we want. It was really refreshing to find a simplified version but with still great features and a price that matches.

What do you dislike about Bigin by Zoho CRM?

Would like a little more customization for the forms.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

We are running admissions into a seminary and this is helping us go from a spreadsheet that is easy to get mixed up. To a system to easily track applicants.

Small Business (50 or fewer emp.)
Sep 17, 2023
 Source
Overall Rating:
5.0
GD
Gustavo D.
Founder
Share
"Até o momento o melhor CRM para o meu uso"
What do you like best about Bigin by Zoho CRM?

Este CRM tem uma grande simplicidade e praticidade para uso diário

What do you dislike about Bigin by Zoho CRM?

Até o momento não tem nada que eu não goste no CRM.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Este CRM tem uma grande simplicidade e praticidade para uso diário

Small Business (50 or fewer emp.)
Sep 16, 2023
 Source
Overall Rating:
5.0
Luis Eduardo G. avatar
Luis Eduardo G.
Co Founder
Share
"Simple but effective"
What do you like best about Bigin by Zoho CRM?

Is too easy to use, the most effective features is the deals and pipelines

What do you dislike about Bigin by Zoho CRM?

Limited design in forms, I think that could be more effective to export the entire html code for the forms to customize it.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

We are more productive managing contacts, companies and deals through out multiple pipelines in bigin

Small Business (50 or fewer emp.)
Sep 10, 2023
 Source
Overall Rating:
5.0
Pedro Alexandre S. avatar
Pedro Alexandre S.
Manager
Share
"A great CRM - BIGIN"
What do you like best about Bigin by Zoho CRM?

BIGIN is very easy to use, has lots of functionality and a competitive pricing. The best thing I like is the ease of use. It compres very well in terms of pricing and features.

What do you dislike about Bigin by Zoho CRM?

What I do not like is that the integrations are all splitted between apps and you do not have a single point of control. On top fo this pricing when using more features and apps can become very complex.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

BIGIN is helping me on keeping my pipeline on track and have the necessary kpis in mind. On top of this is helping me with lead generation and ZOHO forms. A great product.

Small Business (50 or fewer emp.)
Sep 07, 2023
 Source
Overall Rating:
5.0
RS
Rohit S.
Growth Hacker
Share
"Best CRM for Sales ops"
What do you like best about Bigin by Zoho CRM?

Bigin has a comprehensive workflow that includes lead management, pipeline, and outreach engagement.

What do you dislike about Bigin by Zoho CRM?

Bigin should include a training session in the trail period as well.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin is helping salespeople in the startup world, especially in the Tech world to scale their revenue engine. Thanks to Bigin we could increase our sales velocity which gave us 25% growth in our revenue customers.

Small Business (50 or fewer emp.)
Sep 04, 2023
 Source
Overall Rating:
5.0
Adrien D. avatar
Adrien D.
Coach & Formateur En Performance D’entreprise
Share
"Very simple and fast to use !"
What do you like best about Bigin by Zoho CRM?

It is very easy to use. It can be use without formation.

What do you dislike about Bigin by Zoho CRM?

Google integration is perfectible, for calendar and contacts.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

The sinplicity to use without formation.

Small Business (50 or fewer emp.)
Sep 02, 2023
 Source
Overall Rating:
5.0
FN
Fady N.
Founder
Share
"Best CRM for small businesses for the the most affordable price"
What do you like best about Bigin by Zoho CRM?

It has a lot of features i terms of automations. and the cost for sure

What do you dislike about Bigin by Zoho CRM?

I would say the limit on the records 50k

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

keeping track on each and every deal

Mid Market (51-1000 emp.)
Aug 23, 2023
 Source
Overall Rating:
5.0
SS
Sandeep S.
Founder
Share
"Best CRM Website/ Software"
What do you like best about Bigin by Zoho CRM?

It's positioned as a cost-effective solution, making it accessible to small businesses with limited budgets

What do you dislike about Bigin by Zoho CRM?

Its pricing is high for more than 100000 Leads

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin's focus on simplicity, affordability, customization, automation, and integration addresses the pain points that many small businesses and individuals face when managing customer relationships.

Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
Rafael M. avatar
Rafael M.
Founder
Share
"Otimo"
What do you like best about Bigin by Zoho CRM?

mobilidade e integração com todos os seus outos produtos

What do you dislike about Bigin by Zoho CRM?

nao vejo desvantagens no Gigin Zoho CRM

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

nao tem problemas

Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
RS
Rohit S.
Founder
Share
"Bigin Review"
What do you like best about Bigin by Zoho CRM?

Bigin CRM is a compehensive sales tools to maange a good lead DB to efficent communication.

What do you dislike about Bigin by Zoho CRM?

It would be nice if we could have training session during the trial period.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

We were using excel to maange our sales leads and pipleine. Once we crossed 200 in our DB things went for a mess. Using bigin for me and out team has made our live simpler. The team has a good collabrative understanding and there no backlogs. Bigin CRM is a recoomend CRM for all SaaS and tech B2B companies.

Small Business (50 or fewer emp.)
Aug 09, 2023
 Source
Overall Rating:
5.0
KL
Karan Luhana L.
Equity Expert
Share
"nice"
What do you like best about Bigin by Zoho CRM?

pipline is best in this zho crm. I love it

What do you dislike about Bigin by Zoho CRM?

data limitation. Need to purcahse additional data after 10000 entries.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

my staff managfement , customer engagement customer relationship and note down eachmeeting

Mid Market (51-1000 emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
Luís Filipe S. avatar
Luís Filipe S.
Diretor De Vendas
Share
"Very good app for small/medium business"
What do you like best about Bigin by Zoho CRM?

Easy to use, easy to customize, APIs are open for integration with ERP.

What do you dislike about Bigin by Zoho CRM?

Integration with other ZOHO apps are limited, mainly made by workflows.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Centralized view of sales team CRM, pipeline/forecast control, sales analytics, task control.

Mid Market (51-1000 emp.)
Jul 30, 2023
 Source
Overall Rating:
5.0
OA
Omar A.
Founder
Share
"Really helped streamline the sales workflow"
What do you like best about Bigin by Zoho CRM?

Zoho Bigin has been a valuable asset for our sales team at Roboost! As a sales manager, I've found it instrumental in providing better oversight of our sales pipeline. With its user-friendly interface and customizable features ,and seamless integration with our existing tools, we easily track every part of the pipeline and identify any potential leaks or areas that need improvement. This has helped us address issues promptly, leading to improved efficiency and faster deal closures.

What do you dislike about Bigin by Zoho CRM?

Everything was great. It all worked really well and fit the business and our needs. Maybe with more use something might come up but so far it's smooth sailing for me.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Streamlining the entire pipeline and making it easier to track where we need to improve.

Small Business (50 or fewer emp.)
Jul 30, 2023
 Source
Overall Rating:
5.0
VC
Vivek C.
Founder
Share
"Best Small Business CRM"
What do you like best about Bigin by Zoho CRM?

I have been using Zoho Bigin for so long now. Highly recommended for small businesses.

What do you dislike about Bigin by Zoho CRM?

An Appointment Booking (Scheduler) is a must.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

It is helping me autoate our sales funnel & lead generation process.

Small Business (50 or fewer emp.)
Jul 29, 2023
 Source
Overall Rating:
5.0
JN
James N.
Founder
Share
"it really helps me get the deal flow process visualized well."
What do you like best about Bigin by Zoho CRM?

The visualisation of the deal process and its ease of use.

What do you dislike about Bigin by Zoho CRM?

Some categories should be there by default such as taxes.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Analytics and better sales and project management.

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