Freshsales vs Pipedrive

Take a look at how Freshsales and Pipedrive stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshsales scores 4.5 out of 5 from 1104 reviews, while Pipedrive has been rated 4.2 out of 5 from 1732 reviews.
Freshsales logo

Freshsales

4.5
(1,104)
Pipedrive logo

Pipedrive

4.2
(1,732)
At a Glance
Freshsales logo
Freshsales
Starting at:
$0.00/month
Pipedrive logo
Pipedrive
Starting at:
$14.00/seat/month
Overview
Freshsales logo
Freshsales
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshsales
View 5 images
Freshsales Screenshots
Pipedrive logo
Pipedrive
Pipedrive is a web-based sales CRM platform that provides users full visibility of all active sales pipelines. It’s best known for its interactive user interface that displays detailed progress stages for every deal, along with key details an actionable items. The platform was specifically built ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pipedrive - Lead Inbox
View 3 images
Pipedrive Screenshots
Pipeline view
Pipeline view of your deals in Pipedrive
Lead Inbox
Lead view in Pipedrive
Email Sync
Sync with all main email providers
Pricing
Freshsales logo
Freshsales
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Pipedrive logo
Pipedrive
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Essential
$14.00
per seat/ month
Advanced
$29.00
per seat/ month
Professional
$49.00
per seat/ month
Power
$64.00
per seat/ month
Enterprise
$99.00
per seat/ month
See all pricing
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Pros and Cons
Freshsales logo
Freshsales
Pros
  • Intelligent predictive and real-time insights for CRM programs
  • AI-powered contact scoring and lead management
  • Extensive selection of powerful integrations
  • Access to the complex Freshworks ecosystem available
  • 360-degree sales platform to access full customer information
Cons
  • Billing is managed per user, which means it can add up for bigger teams
  • Some businesses will need higher packages for more contacts
Pipedrive logo
Pipedrive
Pros
  • Straightforward and intuitive user interface
  • Unlimited custom fields for collecting customer information
  • Easily track deals, values, and win probabilities
  • Access custom reports to track recurring revenue
  • Examine individual sales calls, emails, and demos
Cons
  • Limited functionality for bigger businesses
  • Problems with list separation
Reviewer's Segments
Freshsales logo
Freshsales
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Pipedrive logo
Pipedrive
Small Business
67.38%
Mid Market
25.69%
Enterprise
6.93%
Deployment
Freshsales logo
Freshsales
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Pipedrive logo
Pipedrive
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshsales logo
Freshsales
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Pipedrive logo
Pipedrive
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshsales logo
Freshsales
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pipedrive logo
Pipedrive
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Freshsales logo
Freshsales
See all alternatives
Pipedrive logo
Pipedrive
See all alternatives
Company Details
Freshsales logo
Freshsales
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Pipedrive logo
Pipedrive
  • By Pipedrive
  • Located in New York, New York
  • Founded in 2010