Freshsales vs Bitrix24

Take a look at how Freshsales and Bitrix24 stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshsales scores 4.5 out of 5 from 1104 reviews, while Bitrix24 has been rated 4.1 out of 5 from 515 reviews.
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Freshsales Logo

Freshsales

4.5
(1,104)
Bitrix24 Logo

Bitrix24

4.1
(515)
At a Glance
Freshsales Logo
Freshsales
Starting at:
$15.00/month
Bitrix24 Logo
Bitrix24
Starting at:
$61.00/month
Overview
Freshsales Logo
Freshsales
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshsales
View 5 images
Freshsales Screenshots
Bitrix24 Logo
Bitrix24
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Bitrix24
View 6 images
Bitrix24 Screenshots
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Pricing
Freshsales Logo
Freshsales
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Bitrix24 Logo
Bitrix24
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
See all pricing
Pros and Cons
Freshsales Logo
Freshsales
Pros
  • Intelligent predictive and real-time insights for CRM programs
  • AI-powered contact scoring and lead management
  • Extensive selection of powerful integrations
  • Access to the complex Freshworks ecosystem available
  • 360-degree sales platform to access full customer information
Cons
  • Billing is managed per user, which means it can add up for bigger teams
  • Some businesses will need higher packages for more contacts
Bitrix24 Logo
Bitrix24
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Reviewer's Segments
Freshsales Logo
Freshsales
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Bitrix24 Logo
Bitrix24
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Deployment
Freshsales Logo
Freshsales
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Bitrix24 Logo
Bitrix24
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshsales Logo
Freshsales
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Bitrix24 Logo
Bitrix24
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshsales Logo
Freshsales
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24 Logo
Bitrix24
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshsales Logo
Freshsales
Total integrations: 17
  • Asana
  • CloudTalk
  • DocuSign
  • Dropbox Business
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Drive
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Jira
  • JivoChat
  • Mailmodo
  • Microsoft 365
  • MyOwnConference
  • OneDrive
  • Overloop
  • PandaDoc
  • PartnerStack
  • Pinecone
  • Reply
  • SE Ranking
  • Shift4Shop
  • SnapEngage
  • Stripe
  • SurveySparrow
  • WordPress.com
  • tawk.to
Bitrix24 Logo
Bitrix24
Total integrations: 16
  • Asana
  • CloudTalk
  • DocuSign
  • Dropbox Business
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Drive
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Jira
  • JivoChat
  • Mailmodo
  • Microsoft 365
  • MyOwnConference
  • OneDrive
  • Overloop
  • PandaDoc
  • PartnerStack
  • Pinecone
  • Reply
  • SE Ranking
  • Shift4Shop
  • SnapEngage
  • Stripe
  • SurveySparrow
  • WordPress.com
  • tawk.to
Top Alternatives
Freshsales Logo
Freshsales
See all alternatives
Bitrix24 Logo
Bitrix24
See all alternatives
Company Details
Freshsales Logo
Freshsales
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Bitrix24 Logo
Bitrix24
  • By Bitrix, Inc.
  • Located in Alexandria, Virginia, USA
  • Founded in 2012