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Bitrix24
4.1
(515)
by Bitrix, Inc.
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Bitrix24 Pricing Overview

Bitrix24 Pricing Plans
Subscription
Bitrix24 has 4 pricing plans, from $61.00 to $499.00. Look at different pricing plans below and see what tier and features meet your budget and needs.
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
Pricing information was last updated on February 18, 2024
Pricing information for Bitrix24 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Bitrix24 must be conducted with the seller.

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Bitrix24 Pricing Reviews

Small Business (50 or fewer emp.)
May 04, 2021
 Source
Overall Rating:
1.0
Sarla S. avatar
Sarla S.
Founder Chairwoman
Share
"Britix24 - An immatured sales crm - it lacks basic sales process and employee performance reports"
What do you like best about Bitrix24?

Lead Management, Gives Access to 50 people at an economical price, but it's useless without an employee performance report.

What do you dislike about Bitrix24?

Humble request to please look into this. I have been struggling for almost 2 months on the reporting part Bitrix24 is good for CRM and Business Develop, but when a sales CRM where 50+ employees work, the employee performance report means a lot for any business irrespective of big or small. Before sales, there are various processes, and actions that result in success or deal, and those steps involve Lead Management such as Lead Validation, Email Sent, Telephonic Calls Done. All these are lead management and engagement stages, and after that only success comes. It takes weeks/months/years to get a success, until then what each employee is putting in their effort - a report on same marks the employee's seriousness during their daily work, Bitrix24 does not have any such report. There is no custom report of each employee like what activities they have done, their lead efficiency management - no accuracy on the report, the number in Lead Funnel shown is incorrect. Let say in an organization if there are 50 employees the report should show the top performer and the non-performer according to their activity-based rank analysis, which should be how many emails sent how many calls done. Bitix24 does not have a system to give all employees performance report, which the Business Head can look at it. This is where I feel, Bitix24 is a very immature sales CRM when it comes to employee performance custom reports as the report fails to capture the lead custom fields. Your team lacks a basic understanding of the sales process. I wonder how can your development guys miss such vital information? It would have been wonderful for any Business Head or CEO to have all their employees report in a horizontal way in a single window such as Employees Name - Total Inactive Leads - Total Email Sent - Total Calls Done - Success - Failure The Lead Validation process counts for Email sent on work email id This is an important report for any service industry, as they are not selling products, they are selling services, so its matter of success means truly churning and validation of leads, follow-up by email sent, and telephonic calls. If each salesperson is sending 50 emails in a day and doing 50 calls, that means the salesperson is validating the leads. If your system there is no way to figure out if the emails are sent through Britix24 server and through webmail, if it has bounced back there is no way to figure out, Without having the clarity on Lead Management Efficiency how would one assure success every time? I have not seen the vision of your company to help your customer grow, your product development vision and values are not aligned to bare sales basics, it's aligned on public demand. For the customer who has paid for two years in advance, you don't have any respect and value for their business needs that too the basic sales report and employee performance report. For the service industry where the fields are custom, then your system reports are a disaster and big failure. People like us only end up with regret and disappointment. It is a lesson for me that don't go for cheap rates, look at the things which make business sense for us. Sheer lack of employee lead management efficiency has put has to big-time failure. The thing which the sales team has shown about the lead funnel, in practice it is not working. Finally, a sales CRM without the basic reports of employee performance, what value does it bring for us. Please do not cheat your customers as they come with trust in your brand and then only to regret it. We have worked on other brands they are not what you proclaim to be worlds to 5 brand but they know the basics of what can be done to help their customer grow.

What problems is Bitrix24 solving and how is that benefiting you?

Customer Relationship and Business Development - this is a good feature Sales Team Performance Management - this is a failure with Bitirx24

Small Business (50 or fewer emp.)
Jan 12, 2024
 Source
Overall Rating:
0.0
Andres F. avatar
Andres F.
Consulting Chief
Share
"Bitrix is the "Pay-per-view" of CRMs"
What do you like best about Bitrix24?

Bitrix started out as a great option for managing clients, the free version had enough so that a freelancer or a small project could work well and then scale to other paid licenses.

What do you dislike about Bitrix24?

Currently, Bitrix charges you for everything, even to be able to view PDF files sent through a chat, in each update its developers remove functions that were free to make them paid, a rather unethical practice with the end consumer to whom they change the terms from one moment to the next it turns out to be hypocritical and lying.

What problems is Bitrix24 solving and how is that benefiting you?

Use Bitrix to manage clients and projects, but over time the cost-benefit ratio was not sustainable, currently there are better options on the market at much more comfortable prices, in fact there are even models with a single payment for life.

Mid Market (51-1000 emp.)
Sep 10, 2022
 Source
Overall Rating:
4.5
Thierno Ousmane D. avatar
Thierno Ousmane D.
Administrateur
Share
"Bitrix24, a success story in the CRM software industry."
What do you like best about Bitrix24?

First of all, we must know what Bitrix24 is. It is a multi-operations software that allows multi-tasking in different ways: Creating selling sites, automating sales, or project management with rich communication features. That’s why it is called the “All-In-One.” After logging in, we will directly notice the well-designed dashboard with tabs clearly separated. We can click on any tab we want from the left corner of the screen. It is very straightforward and navigation-friendly. The principal tabs on the dashboard constitute the things that I like the most about this software: - The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section for the different projects. While writing, we can share files and use emojis. This particular feature shows that the software keeps up with the technological trend, because emojis mean alot to people; - The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. It just makes team management highly efficient; - The Tasks and projects tab allows us to create tasks and manage the different teams working on them. What is even more fabulous with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total; - The CRM which means Customer Relationship Management. This is the key element for any company to thrive in the digital world besides SEO (Search Engine Optimization). We cannot dig deep around it, since it is not our aim topic here. Just know that CRM is a tool that helps companies stay in touch with their clients by analyzing their needs to increase sales. Not only Bitrix24 has it. Microsoft, Salesforce, Zoho, to name just those, have it as well. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about any relevant things that we want to hold about those clients. Hence, Bitrix24 enables us to create a detailed database about our clients. We don’t need to find another CRM tool elsewhere.

What do you dislike about Bitrix24?

- The support team is sometimes hard to get to. They take too much time before replying to our emails. It can make us feel lonely fronting some bugs we would like to report and get the help we need; - The price is too much for small businesses. Bitrix24 charges USD61 /month for the entry-level (sometimes we can have sales dropping the price); while softwares like Zoho charges USD12/month only.

What problems is Bitrix24 solving and how is that benefiting you?

The product gathers tools for database, team management, sales and workflow monitoring simultaneously. Anyone who wants a good CRM to boost sales must give it a try.

Small Business (50 or fewer emp.)
Mar 18, 2022
 Source
Overall Rating:
3.5
Gerald F. avatar
Gerald F.
Digital Marketing Consultant
Share
"New project management tool?"
What do you like best about Bitrix24?

The tool was easy to use, simple interface not too much learning with it's features. Straightforward for onboarding new employees/contractors.

What do you dislike about Bitrix24?

Unfortunately, this tool feels very outdated. For the price it costs it doesn't offer very much in comparison to a tool like Asana.

What problems is Bitrix24 solving and how is that benefiting you?

The problem I solving was trying to map out my campaigns. This was an issue I faced since it's essential to understand project deadlines. Therefore allowing me to increase productivity.

Mid Market (51-1000 emp.)
Sep 19, 2019
 Source
Overall Rating:
4.5
JT
Justin T.
Marketing Consultant
Share
"An incredible business platform for a full range of communications and CRM needs"
What do you like best about Bitrix24?

I like that Bitrix24 has the capabilities to help our team collaborate on a number of business activities including sales, marketing and planning. The chatting feature is excellent since we can access many valuable productivity extensions such as Kanban boards and calendars. Signing up and using Bitrix24 was not complicated at all. It took less than 10 minutes to get started. I like being able to connect with users and maintain content in the cloud for easy access later from any location.

What do you dislike about Bitrix24?

For the premium packages of Bitrix24, the pricing gets quite high. I still think it's a good value and all, just higher than I think the price points should be. Also, getting a understanding of all the different components and knowing how to make them work for specific needs can take lots of time to plan before you have a smooth flow.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 keeps multiple people in our department connected with all critical business tasks and due dates so that we're always on the same page as much as possible. We don't have to hold meetings as much, which is a great time saver. We also don't have any decrease in understanding of events by holding fewer meetings. I'm able to access files and resources more easily by logging in and viewing the shared files and information.

Mid Market (51-1000 emp.)
Mar 17, 2017
 Source
Overall Rating:
3.5
MP
Mario P.
Head Of New Business Development & Special Projects
Share
"All in the box fora low cost price"
What do you like best about Bitrix24?

Lots of features and modules that can be switch on or off. Unbeatable pricing.

What do you dislike about Bitrix24?

Confuse navigation. Average user experience. Should allow more configuration.

What problems is Bitrix24 solving and how is that benefiting you?

Replacing a share point intranet.

Small Business (50 or fewer emp.)
Nov 19, 2019
 Source
Overall Rating:
3.0
AB
Angela B.
Owner/Makeup Artist
Share
"Lots of GREAT Tools but a VERY LONG learning curve"
What do you like best about Bitrix24?

I love that Bitrix24 offers a free, multi-tool program that you can run your entire business through. There are so many great modules including CRM, Sales Funnels, Project Management and so much more that you can access at no charge. I have really wanted to use this for all my businesses because everything is in one place.

What do you dislike about Bitrix24?

Any upgrades are VERY expensive. But that really isn't the worse thing about Bitrix24 since you get so many tools at no cost. The biggest issue is the learning curve and it isn't a very user friendly. There are many modules but you must go through the learning tools to really get a grasp. It just isn't as intuitive as other programs in which I can log on and learn the systems pretty easily. So when trying to get others to use it - it was a no go.

What problems is Bitrix24 solving and how is that benefiting you?

I really liked that it was an "all-in-one" tool. Too many times we have to keep different business pieces in so many different programs. This really did encompass everything that we needed and without costing too much.

Enterprise (> 1000 emp.)
Jan 27, 2020
 Source
Overall Rating:
4.5
Karly M. avatar
Karly M.
Programme Director Public Services Leidos
Share
"Bitrix24 is well based business automation and social CRM answer for little businesses."
What do you like best about Bitrix24?

Bitrix24 is the best tool for selling services and products and handling extensive customer services. One amongst the most effective things concerning Bitrix24 package is that, it's the nice huntsman for our business as a result of which it provides the most effective customizable reports of our regular customers. Bitrix24 is also the efficient product in the market as a result of which it's terribly helpful for our business and it additionally gives the most effective services to our customers. All of its options are effectively simple and additionally outstanding as a result of its particularly design and functioning for little business or firms. Bitrix24 is a reliable CRM tool and no expenses are incurred in utilizing it. It’s straightforward to trace your calls and send them notifications concerning your product. It's simple to collect feedback from your customers concerning your product and services.

What do you dislike about Bitrix24?

Bitrix24 is the best huntsman for our business however someday it does not perform accordingly as a result of the ineffective and slow web affiliation services. The unsuitable factor in Bitrix24 package that's its terribly pricey and most of the businesses cannot afford this package. Bitrix24 is also not much user friendly as a result of it takes an excessive amount of time for everything. I don't like that it's difficult to put in all the effort and work in it since it will take time and energy or make us just go through things.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is the fantastic package which is amazingly useful for our business and additionally it givea the most effective service management for our business. This is additionally nice for selling as a result of which it gives the most effective services for our customers. I in person like Bitrix24 and my all observation are extraordinarily positive. I’m happy due to its economic packages which are very much reliable and additionally simple to use. I favor it for the reasons that it adapts simply to any kind of business, contains a finale interface and totally customizable with open supply.