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Bitrix24
Your Business, Simplified
4.1
(515)
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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 08, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Sep 07, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great tool to grow business with good management."
What do you like best about Bitrix24?

it can be integrated with any custom web

What do you dislike about Bitrix24?

site or online software with the help of APIs, provided by Bitrix. tracking, management, chat, calls and many more thing make it very useful and help in to grow business

What problems is Bitrix24 solving and how is that benefiting you?

Managing users according to roles, all clients on a single platform to manage work and all employees are in the same place to allot tasks and keep updated with task status. everything under a single roof.

Mid Market (51-1000 emp.)
Oct 27, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Adorei a plataforma como um todo"
What do you like best about Bitrix24?

Adoro a usabilidade da plataforma, as formas simples e práticas para encontrar cada pedaço de algo que eu precisava

What do you dislike about Bitrix24?

Não gostava da "caraca" do bitrix, pois não mudava e era muito estranho

What problems is Bitrix24 solving and how is that benefiting you?

O CRM da Meetz era todo por lá, então eu tinha o acompanhamento das minhas contas e as suas atualizações graças ao CRM deles

Mid Market (51-1000 emp.)
Jul 25, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Perfect professional project management tool for Sprints"
What do you like best about Bitrix24?

We decided to integrate Bitrix24 to improve the deficiency in MS Teams for Sprints. Bitrix24 makes life for all teams easier because it gives us access to many great features that Bitrix24 provides, including Kanban Boards for helping people managing projects and tasks. We are using it for our Kanban Boards, Marketing Intelligence, Mailing Campaigns, Donor Deal Management, and also CRM.

What do you dislike about Bitrix24?

I would recommend joining up and start becoming familiar, particularly with the Kanban board structure (Projects and Tasks) in Bitrix24, and start exploring it before doing any integration, so you can decide if it is a good fit for you or not. If you are looking for something less complex, maybe you should look for an alternative.

What problems is Bitrix24 solving and how is that benefiting you?

For those who don't know Kanban, it is a project management style that looks and works a bit like Trello. It also integrates seamlessly with Google AdWords, Insta and FB, Stripe for payments processing, and much more. The CRM function is very useful for Fundraising Team, who can better control what leads there are and how the "deals" are moving along.

Mid Market (51-1000 emp.)
Jan 25, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A good program for business tracking and planning"
What do you like best about Bitrix24?

If there is a future project or program that I like most in this program, create a checklist and complete that task in a planned way.

What do you dislike about Bitrix24?

The system is running a bit slow at the entrances from the mobile part, it would be good to make some more arrangements in this regard.

What problems is Bitrix24 solving and how is that benefiting you?

Those who are weak in acting with a plan can do their work both quickly and without forgetting with this program.

Small Business (50 or fewer emp.)
Dec 21, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Overall definitely satisfied and would recommend. The customer service/support is good!"
What do you like best about Bitrix24?

What I love the most is the new templates feature. It does an excellent job of saving your time when setting up a project. And it can take a lot of time considering how customizable and flexible the platform is, which is a great plus for many, I'm sure.

What do you dislike about Bitrix24?

Some tabs/views lack relevant functionality, such as rolling updates across milestones. You can do everything you need to but may need to use a couple of opinions.

What problems is Bitrix24 solving and how is that benefiting you?

Use Wrike because of its spotless and easy-to-use interface. We have a lot of collaborators on our team that need to be able to communicate in one place. One of the great features I like about it is the integration with Google Drive. We can add docs that we have created in other areas directly into a task, making it easy for everyone to stay in one system to review any copy edits or further collaboration there. It's also convenient because we get email alerts when somebody assigns you to a task or makes an update there;

Mid Market (51-1000 emp.)
Nov 24, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best project management tool for medium-sized companies!"
What do you like best about Bitrix24?

We had to get over to Bitrix because we have grown to almost 200 employees, all working remotely! The C-levels and Managers allocate tasks and create projects. If an employee has to be there, otherwise they would be left out :)

What do you dislike about Bitrix24?

The tool is fantastic. If I had to pick something that I dislike, this would be that every member has to select and pay their plan, even though we have a company setting. So, some members have access to more features than others.

What problems is Bitrix24 solving and how is that benefiting you?

Since we have grown to almost 200 employees, all working remotely, we needed a better organizing tool for our daily work. Bitrix24 is helping us to achieve our goals by allowing us to organize our workflow better.

Mid Market (51-1000 emp.)
Nov 24, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Smooth out the workflow!"
What do you like best about Bitrix24?

Before implementig Bitrix24 we were having many workflow that we coulnd allocate in the right way. Now with Bitrix24, everything is going in the right direction, and the workflow is working properly.

What do you dislike about Bitrix24?

Bitrix is also flexible, and everyone can open a new channel, or extend a feature by adding more things... The point is to keep it simple. Adding to many options to to the platform sometimes is not helping :)

What problems is Bitrix24 solving and how is that benefiting you?

As mentioned, we orgenize our work in diferent categories: project creation, CRM, Gantt, Innovation process, Calendars, etc... If you dont check Bitrix24 at work, you would feel that you are being left apart.

Small Business (50 or fewer emp.)
Jun 15, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Muy facil y sencillo"
What do you like best about Bitrix24?

Las facilidad de ordenar las tareas y calendarios

What do you dislike about Bitrix24?

no eliminar facilmente archivos cargados equivocadamente

What problems is Bitrix24 solving and how is that benefiting you?

las automatizaciones

Mid Market (51-1000 emp.)
Sep 22, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Bitrix24 the tool with a CRM system capable of solving difficult problems"
What do you like best about Bitrix24?

Bitrix24 adapts to computers remotely with highly secure intranet solution in social networks designed for business process collaboration and knowledge management by providing better teamwork offers a free trial the paid version from available initial price 25 $ per month has a training for documents and seminars implemented for mobile native android installed in the cloud, SaaS, web with support in totally constant making known that its online communication panel helps everyone focus on what really matters to businesses

What do you dislike about Bitrix24?

Of the main things that play against this tool is that it does not have a good function for the desktop features really can not be enjoyed in a strange way for training you have to use at least one day for each person training becomes complicated if you do not have highly qualified people in the system project management particularly often need to use the entire organization's information base choices are made to gather each of the partners in one place delaying decision making for unified correspondence no way to get CRM price could be a major obstacle for many small organizations do not have investment capital for this type of platform

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 came to our organization to improve most of the CRM structures allowing us to customize small things like field name in a healthy way helping us to change trade operations in several languages trying different angles that are genuinely more robust and complete, task delegation can integrate with other software provides sub tasks and text messaging easy access for all users incorporating documents into task projects can work for our entire company with an approval process that also helps managers to track advanced employee welfare

Small Business (50 or fewer emp.)
Jul 26, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Bitrix24 invites you to manage your projects quickly and easily"
What do you like best about Bitrix24?

Bitrix24 is a platform that simplifies our project management, collaboration and communication tasks through the use of tools such as social networks, tasks, projects, CRM, document management, online storage and sales team management just to mention a few. Bitrix 24 also allows us to plan events, calendars and manage meetings another positive point is that it offers a free 30-day trial of its professional plan with which we can fully explore all its features also has kaban user interface this is great because most users are very familiar with this type of interface this increases our performance much more.

What do you dislike about Bitrix24?

Bitrix24 has an excellent interface but many of the tools that groups can be difficult to learn by the user which requires time and work so the learning curve is high, talking about the functionality of your mobile application we must say that is a little limited can become really tedious to work with colleagues through the mobile application Bitrix technical support is very professional but receive a prompt response can be complicated.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix 24 es un software bastante útil en mi organización hacemos uso por ejemplo de las herramientas BI tales como métricas de rendimiento y paneles de comunicaciones las herramientas scrum para realizar informes diarios gestionar tareas y supervisión KPI, herramientas de comunicación de empleados como calendarios, conferencias de audio y video, uso compartido de archivos y directorio de empleados que nos son bastante útiles para el funcionamiento harmónico de nuestra organización.

Mid Market (51-1000 emp.)
Nov 20, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Free CRM forever"
What do you like best about Bitrix24?

This CRM is best I am using currently for lead management

What do you dislike about Bitrix24?

Lots of configuration in this CRM become annoying for me.

What problems is Bitrix24 solving and how is that benefiting you?

This is quit help to maintain leads record at each stage of lead generation.

Small Business (50 or fewer emp.)
Nov 08, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Time tracking and control"
What do you like best about Bitrix24?

Its a good option to taack your project, work assignment, employees, lead, crm and communication.

What do you dislike about Bitrix24?

We would not found anything yet that would be dislike.

What problems is Bitrix24 solving and how is that benefiting you?

We have assign clinents into separate project and assign employees to particular project and add task with deadlines, its improve efficiency.

Small Business (50 or fewer emp.)
Nov 08, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"One stop shop for all communications"
What do you like best about Bitrix24?

1) Ability to attach phone numbers 2) Excellent support 3) Very extensible and easy to customize

What do you dislike about Bitrix24?

Nothing really, but if I had to pick 1, I would say add more features to your free version, to get more customers from free to paid version. The free version to me is not at all useful.

What problems is Bitrix24 solving and how is that benefiting you?

1) Team collaboration 2) Time tracking 3) Task templates

Small Business (50 or fewer emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great free CRM"
What do you like best about Bitrix24?

I like the deal kanban, where I can process my deals as a web designer.

What do you dislike about Bitrix24?

Could perhaps be a little more user friendly in some aspects.

What problems is Bitrix24 solving and how is that benefiting you?

Tracking my incoming deals. I'm able to see projects through from proposal to completion.

Mid Market (51-1000 emp.)
Sep 30, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Company CRM platform"
What do you like best about Bitrix24?

Allows colleagues to socialize between each other about work related or sometimes personal related things

What do you dislike about Bitrix24?

Sometimes the mobile version doesn't work properly, and sometimes connection in the chat function drops

What problems is Bitrix24 solving and how is that benefiting you?

If I need to talk to a colleague to help me with an issue, it's easy to do it through bitrix

Enterprise (> 1000 emp.)
Sep 18, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
" Excellent, it helps a lot and we save time thanks to bitrix24"
What do you like best about Bitrix24?

It has a real-time support through the mass communication channels currently used, such as mobile messaging, social networks, email and live chats, work planning is very good to achieve a better organization of tasks, access to the source code and additional tools such as the learning assistance service and the integration and customization options. You can also appreciate having different real-time assistance tools that keep your customers happy to continue consuming your products.

What do you dislike about Bitrix24?

The cost of obtaining the product, since it is a bit high for an individual customer, it is difficult to obtain the product, the organization system can be a bit confusing, and its alert system when not activated can make it difficult and slow down the fulfillment of our work.

What problems is Bitrix24 solving and how is that benefiting you?

We only think about solving after-sales services and customer service, to form personalized websites, to have a better and more outstanding call and email log, that's why we use Bitrix24, this powerful software allows us to maintain interest in our current customers and futures, Organize and manage projects, among other things very important to us as customers, consumers and service providers.

Mid Market (51-1000 emp.)
Sep 15, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"An excellent tool to track productivity, issues and collaboration."
What do you like best about Bitrix24?

The tool takes care of our company's productivity, time management, issue tracking and request needs in a very comprehensive way. It has a function for almost everyone.

What do you dislike about Bitrix24?

The desktop tool could be better and work more hand in hand with the online tool.

What problems is Bitrix24 solving and how is that benefiting you?

The issue tracking and collaboration features are very smartly designed and makes task allotment and delegation easier.

Enterprise (> 1000 emp.)
Sep 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Bitrix24 My opinion"
What do you like best about Bitrix24?

It is a great tool to communicate with our colleagues and the truth is that the great variety of options they have are excellent, since with it you can assign tasks and you can carry out a schedule of activities that helps us to be very efficient and to be able to carry out all the activities in the estimated time, plus it always notifies us when an activity has been completed. Excellent program for the company.

What do you dislike about Bitrix24?

It is a very good application, the detail is that for new people it can be overwhelming since the great amount of options that it has can be confusing for them, and also the configurations are not very flexible, so it can feel that sometimes the application is not adapts to needs so easily. But excellent rest.

What problems is Bitrix24 solving and how is that benefiting you?

Well it has helped us with many things, we can schedule, tasks, contact customers, make video conferences, make file differential, share files, and also design projects, the only issue is their learning difficulty. It is very complete program.

Small Business (50 or fewer emp.)
Aug 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Good communication tool amongst project team members and a platform for file sharing "
What do you like best about Bitrix24?

That it does a lot in one package and i can create tasks and share with my team

What do you dislike about Bitrix24?

the customer support is not only slow but other than the great features that it has, they all don't work accurately. A few glitches to be experienced if you are a company depending on this CRM for sales and production

What problems is Bitrix24 solving and how is that benefiting you?

It is a free collaborative tool available for up-to 12 users, can be used as a daily planner

Small Business (50 or fewer emp.)
Aug 02, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"review of bitrix"
What do you like best about Bitrix24?

it isa very iteressting crm tool ,very rich and userfriendly

What do you dislike about Bitrix24?

nothing,bitrix already answer for all the needs

What problems is Bitrix24 solving and how is that benefiting you?

all my piplines re now on bitrix to follow customers