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Bitrix24 CRM Software logo
Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews: 4.1/5 — Solid Choice

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Charik?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
Activity / Task Management
Activity Tracking (calls, emails, meetings)
AI assistance (summaries, signal detection, scoring)
AI Call/Text Automations / Virtual Agent
AI Features (Summaries, Suggestions)
AI Lead Scoring
API Access
API Access / Integration / Open APIs
API / Developer Access
API / SDK / integrations
API / Webhooks / Integrations
Appointment Scheduling
Bitrix24 Media
Bitrix24 video thumbnail
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Bitrix24 Screenshots
Bitrix24 screenshot 1
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Bitrix24 screenshot 5
Bitrix24 screenshot 6
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 15, 2026
Bitrix24 CRM Software logo
515 Bitrix24 Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Sep 04, 2019
 Source
Overall Rating:
3.5
MV
Mehmet V.
Senior Analyst
Share
"Organize Tasks and use efficiently."
What do you like best about Bitrix24?

Bitrix24 is a program that allows us to visualize pending tasks and commitments made with our customers. This is because it has automation services that allow you to send e-mails that contain relevant information to specific people based on their activities and location. It makes it extremely easy to check the activities developed by programmers to determine whether a programmer is performing assigned tasks.

What do you dislike about Bitrix24?

The price is a bit higher when it comes to buying a plan or updating your account, it is expensive to keep. In addition to the above, I don't like the fact that your organization's system is a bit difficult to monitor and alert, because sometimes the lack of activation makes us time-consuming to manually monitor our work.

What problems is Bitrix24 solving and how is that benefiting you?

I like Bitrix24 very much because I can manage the development team in this situation, while maintaining control and monitoring of the tasks assigned to the project team. They also chat to inform the group, maintain contact management and many other features.

Small Business (50 or fewer emp.)
Aug 13, 2019
 Source
Overall Rating:
3.5
Derek  R. avatar
Derek R.
Sales Specialist
Share
"Bitrix24 Review"
What do you like best about Bitrix24?

Bitrix24 is ​​a good project management platform, maintains communication with employees and customers correctly, and fully tracks all tasks and operations, is an excellent option to communicate with users or with some specific, the Free version is very good for small businesses, and the search engine fulfills its function.

What do you dislike about Bitrix24?

They must implement new functions, optimize their interface to be a little faster and not so slow, the animations are good but very extravagant I think they exaggerate a bit, I would like it to be more basic and simple.

What problems is Bitrix24 solving and how is that benefiting you?

It has been helpful to manage the projects and keep track of everything, it works correctly and I hope it stays that way.

Small Business (50 or fewer emp.)
Aug 10, 2019
 Source
Overall Rating:
3.5
Edward J. avatar
Edward J.
Engineer
Share
"Managing projects is easy with Bitrix24."
What do you like best about Bitrix24?

The best option to manage projects, Bitrix24 gives us many commercial solutions in the cloud, its interface is nice and stable, it is very complete, its registration is free and, of course, there are paid options, it does not offer many functions such as tracking employees, customer interaction, task observation, can actually keep track of everything is impressive.

What do you dislike about Bitrix24?

At the beginning, Bitrix24 is somewhat confusing and complicated, but after learning everything is simpler, but I have seen that the lack of some functions and details sometimes becomes slow and difficult to navigate.

What problems is Bitrix24 solving and how is that benefiting you?

It has been very good, it helps to keep track of all tasks and project management, it helps keep communication with customers completely.

Mid Market (51-1000 emp.)
Jul 29, 2019
 Source
Overall Rating:
3.5
Olympia S. avatar
Olympia S.
Senior Search Consultant
Share
"Great for Deal Tracking!"
What do you like best about Bitrix24?

I like being able to track deals in a pipeline with the Kanban-style view. I am able to get a birds' eye view of the deals I have in play and how much money is in my pipeline. I like how I am able to customize the deals and the pipeline to fit my needs. Although it's an unnecessary feature, I like the custom backgrounds. I especially appreciate being able to use the freemium model without having to upgrade.

What do you dislike about Bitrix24?

I dislike the integration with other calendaring apps and the task management features. I don't necessarily like the intranet communication features either.

What problems is Bitrix24 solving and how is that benefiting you?

I am solving the problem of being able to quickly understand how important it is to close each deal based on its value.

Enterprise (> 1000 emp.)
Jul 27, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"With Bitrix24, make your project easier"
What do you like best about Bitrix24?

I really like that I can monitor and control the activities, I can also be aware of my clients in a very effective way, also it allows me a very good communication and manage the schedules of the employees, it is a very useful tool

What do you dislike about Bitrix24?

I think it has a slightly high price for small businesses and its interface can be further improved. Finally, the notification system is somewhat repetitive and sometimes annoying.

What problems is Bitrix24 solving and how is that benefiting you?

Thanks to Bitrix24 I have been able to improve the performance of my business, I can assign tasks to my employees very quickly and be aware of everything that happens in real time

Small Business (50 or fewer emp.)
Jul 15, 2019
 Source
Overall Rating:
3.5
JD
Jose D.
Assistant Finance Officer
Share
"Managing the projects is easier, sharing the results to work them as a team."
What do you like best about Bitrix24?

The work interface in this platform is pleasantly fluid and draws attention to the good design that makes it easier to perform the corresponding operations, work planning and communication is pleasantly supported and has a good support service in different media, the calendar helps to maintain an order of work without delay or mixture with which to confuse the tasks between team personnel who have the ability to perform the same task.

What do you dislike about Bitrix24?

The functions that go hand in hand to customize or adapt to the tastes of each user should be more developed, retains a learning difficulty to master this platform if it is first manipulating this kind of tools, at prices for users is a little expensive to acquire the service.

What problems is Bitrix24 solving and how is that benefiting you?

The main solution to which this platform opened the window was the path to follow to make an individual data management for customers after contacting first, with this the database provides us with more focused information on the interests of customers, different and thus communicate appropriately providing services, products and solutions for each different, making the automatic workflow efficiently easier to carry.

Mid Market (51-1000 emp.)
Jun 11, 2019
 Source
Overall Rating:
3.5
FC
Francisco C.
Adviser
Share
"Very useful tool"
What do you like best about Bitrix24?

This very complete tool can take control of sales, manage tasks and projects and for collaboration of the working group.

What do you dislike about Bitrix24?

The web is good, but the app leaves a lot to be desired, it limits me a lot and I can not work on it, I need my pc always with me and it is uncomfortable. I hope they improve it

What problems is Bitrix24 solving and how is that benefiting you?

If you are an entrepreneur and want to have everything under control, look no further and try Bitrix 24.

Small Business (50 or fewer emp.)
Dec 04, 2018
 Source
Overall Rating:
3.5
AH
Arian H.
Registered Nurse
Share
"Review"
What do you like best about Bitrix24?

Easy set up and onboarding, I really enjoy that. It has a large online based community which works well with my company. I like how I don't need to use MS office with it. and that there is an app.

What do you dislike about Bitrix24?

I find it highly expensive, which makes it difficult for me to not view other alternatives. I also find it difficult to ask for tech support. It's not always easy to understand and comprehend its available options. Sometimes tricky to use.

What problems is Bitrix24 solving and how is that benefiting you?

No problems. Great benefits overall.

Small Business (50 or fewer emp.)
Nov 14, 2018
 Source
Overall Rating:
3.5
MA
Margarita A.
Supervisor
Share
" an excellent job organization software for companies"
What do you like best about Bitrix24?

This software allows us to easily manage our operations and coordinate efficiently the daily tasks of our company, is making a real and timely change on the handling of tasks, has an excellent calendar and a complete email service, chat and video call among others that are important for the daily operation of the company. It is an optimal product that organizes the work flows that allows us to advance without mishap the specific activities of the company

What do you dislike about Bitrix24?

One of the disadvantages of this product or software is that it has very simple features, should be deepened and thus give a better service to the user, these features are very limited should do some software update, another disadvantage is that when connected by means of mobile equipment placed with low performance should optimize more that platform

What problems is Bitrix24 solving and how is that benefiting you?

Our recommendation would be to optimize more software by doing an update to improve the flow in the handling, have improved the interface my congratulations, it is only to tell them to try to incorporate more features to have more complete this platform

Small Business (50 or fewer emp.)
Aug 03, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Short Stay with Bitrix24"
What do you like best about Bitrix24?

We used bitrix few years ago when my son and I before starting our startup company.

What do you dislike about Bitrix24?

Crash on browsers when there is a huge data at the account platform

What problems is Bitrix24 solving and how is that benefiting you?

better insights of our CRM and Team collaboration

Mid Market (51-1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Bitrix is excellent for task management for small to big teams"
What do you like best about Bitrix24?

The task management and the interface is excellent. The software runs smooth and is easy to learn. I also like their cell phone app.

What do you dislike about Bitrix24?

Sometimes there are errors that come up when you try to upload files.

What problems is Bitrix24 solving and how is that benefiting you?

Use it to manage a company with 10+ individuals working all across Canada on similar projects.

Mid Market (51-1000 emp.)
Jul 03, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"It is a platform that has several tools for project management"
What do you like best about Bitrix24?

The possibility of having control of the project, crn, calendar, tasks in a single platform, and that everything is centralized in the cloud is not necessary to install anything. You can share the work with other colleagues in the office

What do you dislike about Bitrix24?

The project management part is basic, it does not have budgets report of business intelligences, projections in relation to deviations

What problems is Bitrix24 solving and how is that benefiting you?

It is functional for small and non-complex projects, where you do not have many activities or tasks to control, and you need to share the information with other people.

Small Business (50 or fewer emp.)
Jan 26, 2018
 Source
Overall Rating:
3.5
EH
Emily H.
Senior Brand Strategist
Share
"best free option for gantt charts"
What do you like best about Bitrix24?

I like that this is a free product and it's easy to use for an entire team.

What do you dislike about Bitrix24?

I think it could be more user friendly and it takes a while to get used to it.

What problems is Bitrix24 solving and how is that benefiting you?

Project management is the main use of Bitrix24.

Small Business (50 or fewer emp.)
Dec 26, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Comprehensive task management"
What do you like best about Bitrix24?

Bitrix24 allows me to assign tasks to myself and my staff for completion. I can monitor due dates for all and the visual tracker makes it easy for us to keep up with pending tasks.

What do you dislike about Bitrix24?

It's powerful but almost too powerful sometimes. There are many advanced features that we have to tweak to get assigned tasks to show up as we wish.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has given us a single place to keep all of our one time and recurring tasks and has improved productivity during periods of turnover.

Small Business (50 or fewer emp.)
Dec 12, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"CRM and more"
What do you like best about Bitrix24?

The user friendly system and time tracking makes it simple to keep track of everything.

What do you dislike about Bitrix24?

A lot to it but too much for a small company to handle.

What problems is Bitrix24 solving and how is that benefiting you?

CRM solution, time tracking.

Small Business (50 or fewer emp.)
Dec 10, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Useful tool"
What do you like best about Bitrix24?

It’s free. And it’s easy to set up to where you want it. Yes there’s some glitches but you’re able to contact support and they’ll walk you through

What do you dislike about Bitrix24?

The desktop version is confusing and it glitches but support will assist you.

What problems is Bitrix24 solving and how is that benefiting you?

Workflow and deadlines. It helps and reminds you. I really like it.

Mid Market (51-1000 emp.)
Oct 05, 2017
 Source
Overall Rating:
3.5
Carla S. avatar
Carla S.
Client Relations
Share
"Bitrix24 for the win!"
What do you like best about Bitrix24?

I like how Bitrix 24 allows you to ask your co-workers for help. You can discuss plans and projects, and your co-workers can comment on what you post. I think it is a great program that allows everyone to get involved. Also, its a great way to allow help for those who have questions or would like feedback on what they are working on. I think Bitrix 24 allows communication in the office run smoothly and effectively.

What do you dislike about Bitrix24?

I think Bitrix 24 might be a little overwhelming at first. I think once the business learns how to operate Bitrix 24, it is effective. However, there is training involved which is time consuming.

What problems is Bitrix24 solving and how is that benefiting you?

I think Bitrix 24 is solving task related problems. You can now keep track of tasks and projects, and know what is going on in the workflow. I think when a business is effectively working together and accomplishing tasks, then the business is growing and achieving. Also, Bitrix 24 allows you to plan meetings, even on your mobile device! This solves problems such as, not knowing when or where a meeting is taking place. Communication is key in running a business and Bitrix 24 allows this to run properly!

Small Business (50 or fewer emp.)
Oct 03, 2017
 Source
Overall Rating:
3.5
MD
Matt D.
Director Of Operations
Share
"Big bang for the buck, tough for support"
What do you like best about Bitrix24?

Compared to most other similar applications, this offers an extensive array of feature sets and abilities. The fact that this will integrate with VOIP services is wonderful, but getting the software to integrate will take considerable amount of time and cost.

What do you dislike about Bitrix24?

The customer support is lacking at best. The company is based in Russia, and your "chat sessions" will be mostly comprised of them referring you to a link, which won't answer your question. There have been times where the system proved unreliable or just lost tasks altogether, which is NOT an option that we are willing to accept on any level with any software. We were told we need to hire a software support company that will make these changes for us, but this is neither something that Birtrix does directly and normally is comprised of another company based out of the U.S., which adds to the language barrier.

What problems is Bitrix24 solving and how is that benefiting you?

Making sure that our workflow processes don't fall through the cracks for our customers. We are able to quickly identify areas where job processes are bottle necking and help us create internal checks and balances to address those slow-downs in our business to better the experience with our customers.

Enterprise (> 1000 emp.)
Aug 30, 2017
 Source
Overall Rating:
3.5
JT
Jessica T.
Customer Service Representative
Share
"It's OK"
What do you like best about Bitrix24?

I like best about Bitrix are the features it has. I like the fact that you can share your tasks, and how great the collaboration is.

What do you dislike about Bitrix24?

I don't like hows there so many features to learn, it's kinda overwhelming sometimes. Also I wish the reminders were better. Like the notifications.

What problems is Bitrix24 solving and how is that benefiting you?

It's more convenience when it comes to communication. It's makes things a whole lot easier when you can everything all at once on one software. It's really great.

Enterprise (> 1000 emp.)
Aug 11, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Intuitive tool for managing tasks"
What do you like best about Bitrix24?

Bitrix24 is mostly very intuitive. Even without using all the options it's quite easy to set up tasks lists and calendars. It has options for adding subtasks and dependencies.

What do you dislike about Bitrix24?

So far I have not found anything I dislike.

What problems is Bitrix24 solving and how is that benefiting you?

I am trying to visualize tasks and to-do of a project in an efficient way.

Mid Market (51-1000 emp.)
Jul 27, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Space for Collaboration "
What do you like best about Bitrix24?

Ease of communication and easy access to files stored in the system.

What do you dislike about Bitrix24?

Sometimes banners appear in the middle of the screen to show new features or remind of something. That can be annoying.

What problems is Bitrix24 solving and how is that benefiting you?

Communicating with coworkers, storing files

Enterprise (> 1000 emp.)
Jul 20, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Bitrix as a break from work to share and learn"
What do you like best about Bitrix24?

What I like the most is the opportunity it offers to share professional, cultural and personal content with work fellows. Periodical updates related to what is happening in the company. Properly use of this tool will improve your daily tasks for yourself and and your work team.

What do you dislike about Bitrix24?

People that use this tool as a social media network to share useless information.

What problems is Bitrix24 solving and how is that benefiting you?

Communication related events or awards related with our work, security news updates and why not, some events.

Small Business (50 or fewer emp.)
Jun 27, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Easy way to share contacts, documents and manage workflows in side the organisation. "
What do you like best about Bitrix24?

Easy to use, to share contact info and the fact that anyone can access information (if has access) which previous employee has posted

What do you dislike about Bitrix24?

It's paid. Sometimes when you need to update a lot of similar files like contacts, we need to do each one manually.

What problems is Bitrix24 solving and how is that benefiting you?

Easy sharing of contacts and meeting notes settings

Mid Market (51-1000 emp.)
May 30, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Nice CRM system"
What do you like best about Bitrix24?

1. Comfortable UX. 2. Gantt Chart. 3. Auto clear text formatting.

What do you dislike about Bitrix24?

1. Open task in the same window. 2. Problem's with notification - Shows you already viewed notifications in the stream

What problems is Bitrix24 solving and how is that benefiting you?

Communication between different parts of developers.

Mid Market (51-1000 emp.)
Mar 17, 2017
 Source
Overall Rating:
3.5
MP
Mario P.
Head Of New Business Development & Special Projects
Share
"All in the box fora low cost price"
What do you like best about Bitrix24?

Lots of features and modules that can be switch on or off. Unbeatable pricing.

What do you dislike about Bitrix24?

Confuse navigation. Average user experience. Should allow more configuration.

What problems is Bitrix24 solving and how is that benefiting you?

Replacing a share point intranet.

Small Business (50 or fewer emp.)
Dec 15, 2016
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Nice CRM software"
What do you like best about Bitrix24?

The fact that the whole workplace is connected through the same platform and files can be shared at the same time on the cloud.

What do you dislike about Bitrix24?

It has too many tabs to work on, needs to be cleaner and easier to use to really take advantage of all of the features.

What problems is Bitrix24 solving and how is that benefiting you?

The chain of command communication throughout the workplace, tasks can be set to particular people and see the actual process in real time.

Enterprise (> 1000 emp.)
Jun 02, 2016
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"easy to use and keep things organised"
What do you like best about Bitrix24?

organised stuffs and easy to use. can be used by new people

What do you dislike about Bitrix24?

It can be improvised with a tutorial videos.

What problems is Bitrix24 solving and how is that benefiting you?

easy to manage few people

Enterprise (> 1000 emp.)
Feb 28, 2016
 Source
Overall Rating:
3.5
TK
Tracie K.
Assistant Professor ( Began At Instructor Rank)
Share
"Many features -- one application"
What do you like best about Bitrix24?

The CRM features are what I like most in Bitrix24. It allows me to create profiles

What do you dislike about Bitrix24?

free option does not allow you to share content without the individual being an "employee" of the company

What problems is Bitrix24 solving and how is that benefiting you?

project collaboration and management with multiple users

Small Business (50 or fewer emp.)
Sep 30, 2023
 Source
Overall Rating:
3.0
Jorge T. avatar
Jorge T.
Gerente Logística Ejecutiva
Share
"My feedback on Bitrix24"
What do you like best about Bitrix24?

Bitrix24 is a CRM, it is specialized for that specific function. I liked the speed and fluidity that is achieved within the system. It is the only canned CRM that I have used, others were developed by companies.

What do you dislike about Bitrix24?

I found it difficult to configure. I tried to link the different spreadsheets and in most cases I couldn't. Customization is hard to do, for a user with no previous Bitrix24 experience, it creates a bad experience that can be frustrating.

What problems is Bitrix24 solving and how is that benefiting you?

Mainly the CRM organization, the relationship with clients and the status of each lead. My team managed to organize their processes, which increased the performance of the work team

Small Business (50 or fewer emp.)
Jul 28, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Perfect tool for Project management for business."
What do you like best about Bitrix24?

Probably most of all I liked a good with great features as a CRM. It is convenient to use and easy to integrate.

What do you dislike about Bitrix24?

The Tech support team is not at all good at response

What problems is Bitrix24 solving and how is that benefiting you?

This helps in collaboration and managing the project's sprints with our teams.