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Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 04, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Dec 21, 2021
 Source
Overall Rating:
5.0
EY
Ekrem Y.
General Secretary
Share
"Bitrix24 I think that the program is extremely good in terms of task tracking and planning."
What do you like best about Bitrix24?

I love it because it makes my job easier in task tracking and planning.

What do you dislike about Bitrix24?

The instant messaging part of the mobile application is a bit slow.

What problems is Bitrix24 solving and how is that benefiting you?

It is beneficial for you to be able to follow up a planned and systematic work and to remind you on a forgotten task.

Mid Market (51-1000 emp.)
Dec 21, 2021
 Source
Overall Rating:
5.0
VK
Viviani K.
Brand Manager
Share
"Best online project management software for small companies"
What do you like best about Bitrix24?

Since the company grew to over 100 employees, all working remotely indefinitely, we need a tool that best fits our project management needs. This software is Bitrix24, and we are happy to recommend it!

What do you dislike about Bitrix24?

The level of flexibility that this project management software in the setting up and customization of the commands sometimes requires a person that should supervise these actions so everything can get aligned to the objectives of the company.

What problems is Bitrix24 solving and how is that benefiting you?

We organize our tasks (in a group and individual level), the meetings, our shared calendar, our CRM, the follow-up of the projects, manage documents, events, contact with partners, absolutely all the work that needs to be shared among the team.

Mid Market (51-1000 emp.)
Nov 24, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best project management tool for medium-sized companies!"
What do you like best about Bitrix24?

We had to get over to Bitrix because we have grown to almost 200 employees, all working remotely! The C-levels and Managers allocate tasks and create projects. If an employee has to be there, otherwise they would be left out :)

What do you dislike about Bitrix24?

The tool is fantastic. If I had to pick something that I dislike, this would be that every member has to select and pay their plan, even though we have a company setting. So, some members have access to more features than others.

What problems is Bitrix24 solving and how is that benefiting you?

Since we have grown to almost 200 employees, all working remotely, we needed a better organizing tool for our daily work. Bitrix24 is helping us to achieve our goals by allowing us to organize our workflow better.

Mid Market (51-1000 emp.)
Nov 24, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Smooth out the workflow!"
What do you like best about Bitrix24?

Before implementig Bitrix24 we were having many workflow that we coulnd allocate in the right way. Now with Bitrix24, everything is going in the right direction, and the workflow is working properly.

What do you dislike about Bitrix24?

Bitrix is also flexible, and everyone can open a new channel, or extend a feature by adding more things... The point is to keep it simple. Adding to many options to to the platform sometimes is not helping :)

What problems is Bitrix24 solving and how is that benefiting you?

As mentioned, we orgenize our work in diferent categories: project creation, CRM, Gantt, Innovation process, Calendars, etc... If you dont check Bitrix24 at work, you would feel that you are being left apart.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
5.0
Ramesh B. avatar
Ramesh B.
Lecturer
Share
"Effective CRM Tool"
What do you like best about Bitrix24?

Ease of understanding the concepts, GUI and usage

What do you dislike about Bitrix24?

It could have had more features in terms of automation and its execution

What problems is Bitrix24 solving and how is that benefiting you?

Campaigns, database, automating the process

Small Business (50 or fewer emp.)
Oct 06, 2021
 Source
Overall Rating:
5.0
Chamal Ayesh W. avatar
Chamal Ayesh W.
Software Engineer
Share
"The best collaboration tool for software development firm."
What do you like best about Bitrix24?

I have used Bitrix24 for more than two years; it is a very user-friendly online tool. You do not need to install or set up the system. It is a SAAS system, and Bitrix24 looks after all the system maintained and hosting for you. The best part of the system is the employee management and kanban for task management.

What do you dislike about Bitrix24?

Sometimes, Bitrix24 is more advanced for average users. You have to have good knowledge of project management to use the system. The features Bitrix24 has sometimes overkilled.

What problems is Bitrix24 solving and how is that benefiting you?

I am using Bitrix24 to manage projects in the form, and Bitrix24 makes it very easy and well organized. After migrating to Bitrix24, we did not need to maintain an on-premises server or pay any cloud server cost. It is a total saving on our budget. So ultimately, Bitrix24 saves a lot of money free us from the hassle of maintaining the system and server on-premises.

Mid Market (51-1000 emp.)
Aug 23, 2021
 Source
Overall Rating:
5.0
EM
Ernesto M.
Cx Automations Analyst
Share
"The best modern workflow organizing software"
What do you like best about Bitrix24?

It is the only tool that allows us to use the integrated cloud to store and share files within the whole company. Bitrix24 also offers instant messaging and task management tools that boost our internal tracking and let others know our deadlines.

What do you dislike about Bitrix24?

The only difficulty we found while using Bitrix24 is that some tool are "hidden" and you need to search for them a little bit. This improved a lot during time and updates, so I'm always expecting IU enhacements.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 helped us to keep a track in the team's tasks and to maintain a better cumpliment of deadlines. Also simplified a lot the way we share and update documents.

Enterprise (> 1000 emp.)
Jul 25, 2021
 Source
Overall Rating:
5.0
RK
Romano K.
Logistics Manager
Share
"It's useful and it's worth money can buy. Good for general purposes at corporate work."
What do you like best about Bitrix24?

What I like best about Bitrix24 is that this source manages tasks altogether. Can you imagine a day when you do not have any connection with your colleagues (except by cellphone or a piece of paper)? This is the right time to get a program that has a solution to both manage your day and data. Among variable frames to be integrated with there are some other options to comply with your corporate tasks, such as schedules, deadline tasks, executives, Q&A dialogues, and many many others.

What do you dislike about Bitrix24?

For some reason, if your corporation is over 10 000 members it may need some upgraded version as best, this is subjective POV but I assume that it's a little bit slow while operating with data. Some of our IT managers said that it's worth it. However, if your business is more in sales targeting as a management system you should consider specific products because Bitrix 24 is more likely a solid in-betweener.

What problems is Bitrix24 solving and how is that benefiting you?

We have to maintain a written communication within all divisions of our corporation including abroad, as well as a certain control needed to execute all tasks. So the chain of tasks was always visible and under control. This is the best part and yields benefits anyways.

Small Business (50 or fewer emp.)
Jul 04, 2021
 Source
Overall Rating:
5.0
Humayun F. avatar
Humayun F.
Senior Technical Support Specialist
Share
"The Best Free Collaboration Platform with CRM and several other tools and features"
What do you like best about Bitrix24?

What I like best about Bitrix24 is that it is the only free CRM platform with several features like Tasks, Projects, Communications, Funnel, and several others. It is free for life for all of your users, and you can almost have everything done with this single platform. And there are paid features which you can avail anytime by upgrading your plan.

What do you dislike about Bitrix24?

What I dislike about Bitrix24 is that because it has so many features, to be able to use some of them, you need to purchase the monthly plans, which get very confusing sometimes as to which plan is best for the features you need to use. We should be able to choose to purchase subscriptions for individual features so that it is cost-efficient and you know exactly the parts you need to pay for to use them. Finally, there is no support for free users.

What problems is Bitrix24 solving and how is that benefiting you?

We are tracking leads on our website by integrating the Bitrix24 forms and live chat onto our website. We have made separate leads and deals funnels to be able to properly track the customers which we are onboarding separately from the customers we are still pitching.

Small Business (50 or fewer emp.)
Jun 15, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Muy facil y sencillo"
What do you like best about Bitrix24?

Las facilidad de ordenar las tareas y calendarios

What do you dislike about Bitrix24?

no eliminar facilmente archivos cargados equivocadamente

What problems is Bitrix24 solving and how is that benefiting you?

las automatizaciones