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Bitrix24 Logo
Bitrix24
Your Business, Simplified
4.1
(515)
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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 09, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Dec 12, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"CRM and more"
What do you like best about Bitrix24?

The user friendly system and time tracking makes it simple to keep track of everything.

What do you dislike about Bitrix24?

A lot to it but too much for a small company to handle.

What problems is Bitrix24 solving and how is that benefiting you?

CRM solution, time tracking.

Small Business (50 or fewer emp.)
Dec 10, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Useful tool"
What do you like best about Bitrix24?

It’s free. And it’s easy to set up to where you want it. Yes there’s some glitches but you’re able to contact support and they’ll walk you through

What do you dislike about Bitrix24?

The desktop version is confusing and it glitches but support will assist you.

What problems is Bitrix24 solving and how is that benefiting you?

Workflow and deadlines. It helps and reminds you. I really like it.

Enterprise (> 1000 emp.)
Aug 11, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Intuitive tool for managing tasks"
What do you like best about Bitrix24?

Bitrix24 is mostly very intuitive. Even without using all the options it's quite easy to set up tasks lists and calendars. It has options for adding subtasks and dependencies.

What do you dislike about Bitrix24?

So far I have not found anything I dislike.

What problems is Bitrix24 solving and how is that benefiting you?

I am trying to visualize tasks and to-do of a project in an efficient way.

Mid Market (51-1000 emp.)
Jul 27, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Space for Collaboration "
What do you like best about Bitrix24?

Ease of communication and easy access to files stored in the system.

What do you dislike about Bitrix24?

Sometimes banners appear in the middle of the screen to show new features or remind of something. That can be annoying.

What problems is Bitrix24 solving and how is that benefiting you?

Communicating with coworkers, storing files

Enterprise (> 1000 emp.)
Jul 20, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Bitrix as a break from work to share and learn"
What do you like best about Bitrix24?

What I like the most is the opportunity it offers to share professional, cultural and personal content with work fellows. Periodical updates related to what is happening in the company. Properly use of this tool will improve your daily tasks for yourself and and your work team.

What do you dislike about Bitrix24?

People that use this tool as a social media network to share useless information.

What problems is Bitrix24 solving and how is that benefiting you?

Communication related events or awards related with our work, security news updates and why not, some events.

Small Business (50 or fewer emp.)
Jun 27, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Easy way to share contacts, documents and manage workflows in side the organisation. "
What do you like best about Bitrix24?

Easy to use, to share contact info and the fact that anyone can access information (if has access) which previous employee has posted

What do you dislike about Bitrix24?

It's paid. Sometimes when you need to update a lot of similar files like contacts, we need to do each one manually.

What problems is Bitrix24 solving and how is that benefiting you?

Easy sharing of contacts and meeting notes settings

Mid Market (51-1000 emp.)
May 30, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Nice CRM system"
What do you like best about Bitrix24?

1. Comfortable UX. 2. Gantt Chart. 3. Auto clear text formatting.

What do you dislike about Bitrix24?

1. Open task in the same window. 2. Problem's with notification - Shows you already viewed notifications in the stream

What problems is Bitrix24 solving and how is that benefiting you?

Communication between different parts of developers.

Small Business (50 or fewer emp.)
Dec 15, 2016
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Nice CRM software"
What do you like best about Bitrix24?

The fact that the whole workplace is connected through the same platform and files can be shared at the same time on the cloud.

What do you dislike about Bitrix24?

It has too many tabs to work on, needs to be cleaner and easier to use to really take advantage of all of the features.

What problems is Bitrix24 solving and how is that benefiting you?

The chain of command communication throughout the workplace, tasks can be set to particular people and see the actual process in real time.

Enterprise (> 1000 emp.)
Jun 02, 2016
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"easy to use and keep things organised"
What do you like best about Bitrix24?

organised stuffs and easy to use. can be used by new people

What do you dislike about Bitrix24?

It can be improvised with a tutorial videos.

What problems is Bitrix24 solving and how is that benefiting you?

easy to manage few people

Small Business (50 or fewer emp.)
Jul 28, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Perfect tool for Project management for business."
What do you like best about Bitrix24?

Probably most of all I liked a good with great features as a CRM. It is convenient to use and easy to integrate.

What do you dislike about Bitrix24?

The Tech support team is not at all good at response

What problems is Bitrix24 solving and how is that benefiting you?

This helps in collaboration and managing the project's sprints with our teams.

Small Business (50 or fewer emp.)
Jul 27, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"a project management solution for companies"
What do you like best about Bitrix24?

Task management is quite good, it has got deadlines, total time allocation, dependencies on tasks

What do you dislike about Bitrix24?

it's a bit slow, UI is not so great, not so user-friendly,

What problems is Bitrix24 solving and how is that benefiting you?

it's solving project management, tasks are assigned for each project to each employee and their KPIs are being notes

Small Business (50 or fewer emp.)
Jul 22, 2019
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"The best software to market your products"
What do you like best about Bitrix24?

The software has a free version that helps our company save on cost before going for a paid version. The software makes it very easy for us to locate users near us. it has a mobile application.

What do you dislike about Bitrix24?

I have no downsides of Bitrix24. However, their mobile app is a bit complicated.

What problems is Bitrix24 solving and how is that benefiting you?

I am able to collect users data for my analytics projects hence improving on profit for the company work for. The file storage and sharing are quick to retrieve hence saving on time.

Mid Market (51-1000 emp.)
Mar 30, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Confused"
What do you like best about Bitrix24?

It is a great concept and hopefully in time i will learn better how to use it and more importantly, why to use it.

What do you dislike about Bitrix24?

It has a lot going on, very confusing as to what the true nature of the product is.

What problems is Bitrix24 solving and how is that benefiting you?

Not sure yet.

Small Business (50 or fewer emp.)
Sep 29, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Bitrix 24"
What do you like best about Bitrix24?

the best way to manage customer relationships

What do you dislike about Bitrix24?

haven't found anything specific i dont like about it yet

What problems is Bitrix24 solving and how is that benefiting you?

staying on top of customer relationships

Small Business (50 or fewer emp.)
Sep 05, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Helpful for Tasks, Less Helpful for Collaboration"
What do you like best about Bitrix24?

I like the ability to collaborate on specific tasks in the office.

What do you dislike about Bitrix24?

I wish that there were more collaboration options that didn't simply revolve around the task lists.

What problems is Bitrix24 solving and how is that benefiting you?

Office collaboration; my co-worker and I are in separate offices and it's been beneficial for us in completing and following up with shared tasks.

Small Business (50 or fewer emp.)
Aug 01, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Social media"
What do you like best about Bitrix24?

That you can check events of your company on it

What do you dislike about Bitrix24?

It was okay I don't dislike anything about it

What problems is Bitrix24 solving and how is that benefiting you?

Events on the comapny News about the company

Small Business (50 or fewer emp.)
Jan 12, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Useful but could do with updated features"
What do you like best about Bitrix24?

This was a very useful intranet, particularly as we had a small number of employees. The features we used most were the calendar, the activity feed and the tasks. The activity feed helped us keep up to date with what each of us were doing as we worked remotely.

What do you dislike about Bitrix24?

The calendar was not ideal. It made it very difficult to share dates of meetings with each other, almost impossible really as it was only the admin who could do it. Not easy to use at all. As this was the most important feature for us it quickly became obvious we would be better off using something else.

What problems is Bitrix24 solving and how is that benefiting you?

When you all work remotely as a company it can be hard to keep up to date with the activities of everyone, especially joint projects. This offered a free option for doing this.

Enterprise (> 1000 emp.)
Nov 11, 2014
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"It was very helpful in task management!"
What do you like best about Bitrix24?

What I liked best was its assistance in a group setting, because you were able to assign tasks to different members. These tasks also allowed you to set goals for yourself and also to keep track on how your partners were doing allowing for a sense of checks and balances.

What do you dislike about Bitrix24?

The interface was a little tough to understand at first and I wish there had been a simpler tutorial on all the possible things we could do.

What problems is Bitrix24 solving and how is that benefiting you?

Business problems that we are solving include marketing difficulties and brand awareness that some companies face. We have realized that task management through this for our collaboration has been key.

Small Business (50 or fewer emp.)
Aug 03, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"The best CRM for collaboration and communication"
What do you like best about Bitrix24?

This is an exceptional CRM software that is compactable on phone system as well. The reports that can be sought easily and is very helpful to analyse and define success metrics of your program.

What do you dislike about Bitrix24?

The customisations related to this CRM are basic and the customer support isn't that great, the worst part is the support is at the same level even if we've purchased a premium version of this software.

What problems is Bitrix24 solving and how is that benefiting you?

All the projects can be run simultaneously run and is hazel free. The options for integration and the customisation is good providing the option of using it on phone and on computer.

Mid Market (51-1000 emp.)
Jul 11, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Bitrix 24 review"
What do you like best about Bitrix24?

An extensive list of features and products are available on the platform from CRM to task management. The pricing is hands down the best thing about Bitrix. No other CRM platform provides this many features at the price they are offering. It's good for small teams.

What do you dislike about Bitrix24?

The UI is the worst! It's not intuitive at all. No matter how long you use it, you will still end up confused trying to find differentoptions on the platforms. Also, the analytics is not easy to use and configure.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix is helping us manage our lead generation pipeline and helping us analyse and project revenue from different business channels. It also helps in automating certain process withing lead generation.

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