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Bitrix24
Your Business, Simplified
4.1
(515)
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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 22, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Sep 28, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Bitrix24 review"
What do you like best about Bitrix24?

CRM (phone recording), deal pipeline, project management

What do you dislike about Bitrix24?

Not fully integrated to track emails yet. Unisender/Mailchimp are sloppy still. Desktop/Cloud file storage program makes you store files to C: drive.

What problems is Bitrix24 solving and how is that benefiting you?

Managing projects between different team members. Recorded voice calls. Creating Sales Forecast and deal pipeline. Able to see

Mid Market (51-1000 emp.)
Sep 25, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"CRM and Team Share All In One"
What do you like best about Bitrix24?

It can replace your CRM and it has team collaboration.

What do you dislike about Bitrix24?

Nothing bad just preferences really. Sharing images inside of posts was a little clunky but it wasn't a deterrent. You can get that way about software, especially when you've used other solutions. Oh man, you can't (insert minor inconvenience here) like you can with (insert other product here). Aside from that Bitrix is very well thought out.

What problems is Bitrix24 solving and how is that benefiting you?

We initially got Bitrix with the aspiration of replacing Salesforce with the Bitrix CRM functionality. Then we realized how difficult that would be and the sales data that might be lost. So instead we used it as a replacement for Trello.

Small Business (50 or fewer emp.)
Aug 01, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"The tool has some very handy features when tracking pieces of work"
What do you like best about Bitrix24?

I like that tasks can be shared and tracked across various resources

What do you dislike about Bitrix24?

The tool can be intimidating at first glance.

What problems is Bitrix24 solving and how is that benefiting you?

We were tracking potential business leads

Mid Market (51-1000 emp.)
Apr 28, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy and free project management solution"
What do you like best about Bitrix24?

The free version offers all of the features I need to keep track of internal projects. I can add multiple users, set templates, and useful reminders.

What do you dislike about Bitrix24?

I think the homepage could use a bit of improvement. I would like to see a dashboard.

What problems is Bitrix24 solving and how is that benefiting you?

Tracking multiple ongoing projects/service requests. I can keep track of each step of the project and get automatic reminders.

Small Business (50 or fewer emp.)
Nov 11, 2014
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Bitrix 24 Review"
What do you like best about Bitrix24?

It was a great way to keep all important documents on one location. Sometimes email or Google docs can be unorganized and confusing and Bitrix24 offered a solid platform to collaborate and communicate.

What do you dislike about Bitrix24?

I haven't used it in several months so there could have been drastic changes to the platform, but iIt could have been a little more aesthetically pleasing. Also it would have been nice to have a feed that showed all activity- similarly to how Google docs has a real-time feed of all edits.

What problems is Bitrix24 solving and how is that benefiting you?

We were able to collaborate much more easily in a more organized way.

Small Business (50 or fewer emp.)
Aug 04, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Bitric for group collab"
What do you like best about Bitrix24?

Bitrix is a seamless application to make work a fun activity within group

What do you dislike about Bitrix24?

The application is slightly different and takes lot of time to understand the objective

What problems is Bitrix24 solving and how is that benefiting you?

I am able to make group collab fro my different projects

Small Business (50 or fewer emp.)
Oct 12, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Bitrix24 for New Business"
What do you like best about Bitrix24?

Bitrix24 is reasonably lightweight and intuitive for a new business. You can start very quickly and begin seeing value. The basic features give you the tools to organize contacts and leads, and workflow leads to completion.

What do you dislike about Bitrix24?

When you begin scaling your operations, the system does not lend itself to the do-it-yourselfer. You will need assistance from a Bitrix partner with more experience in the system and scaling complex operations.

What problems is Bitrix24 solving and how is that benefiting you?

We needed a system that allowed for unified communication, contact tracking, document management, and office setup. Bitrix24 allowed up to get up and running quickly.

Mid Market (51-1000 emp.)
Jun 25, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Birtix24 is a good software for CRM beginners."
What do you like best about Bitrix24?

Its pricing model is different from other CRMs.

What do you dislike about Bitrix24?

Performance and UX need a bit of improvement.

What problems is Bitrix24 solving and how is that benefiting you?

It is a great basic tool for managing leads.

Mid Market (51-1000 emp.)
Jul 27, 2020
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Cheap and cheerful"
What do you like best about Bitrix24?

$200 per month for unlimited licences. Phone system is basic, but works.

What do you dislike about Bitrix24?

It reminds me of an Windows 98 style application and it has too many features, which I dont need.

What problems is Bitrix24 solving and how is that benefiting you?

Cheap phone call system

Mid Market (51-1000 emp.)
Nov 28, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Bitrix24"
What do you like best about Bitrix24?

Very good at integrating with multiple platforms, it's also free which is handy.

What do you dislike about Bitrix24?

It would be nice to have some automation in there. Due to the amount of features on offer. Some helpful tips would be nice.

What problems is Bitrix24 solving and how is that benefiting you?

Keeping users integrated for collaboration on projects.

Small Business (50 or fewer emp.)
Nov 05, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Easy CMS in the cloud"
What do you like best about Bitrix24?

Easy configuration an CMS in an startup. Functions area easy to create and set up. Manage a client list for easy mode.

What do you dislike about Bitrix24?

A short time for test the tool. When I use Bitrix24 permit only one month for test.

What problems is Bitrix24 solving and how is that benefiting you?

A robust software for manage my clients.

Small Business (50 or fewer emp.)
Nov 05, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Great idea, some flaws to fix"
What do you like best about Bitrix24?

I liked the organizational aspect of Bitrix24. As a project manager, I was able to have my own page for every different project and I could sort all my communication there.

What do you dislike about Bitrix24?

I didn't like some of the graphics, they felt cheap and like I couldn't trust the program. It also didn't feel very secure so I would have to store all my information also on my computer just in case. The worst part, however, was the nonstop notifications within the app.

What problems is Bitrix24 solving and how is that benefiting you?

Organizing projects. Before we started using Bitrix24 we were organizing everything by paper or long email threads. This cut that down significantly.

Small Business (50 or fewer emp.)
Oct 21, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Good but Bloated CRM"
What do you like best about Bitrix24?

This is a good feature rich CRM system good part is it's free! The best thing I like about Bitrix 24 is the number of features/module it provides. Good Integration options as well

What do you dislike about Bitrix24?

It's sometime very confusing in-terms of navigation. The workflow needs improvement, they are too confusing in nature

What problems is Bitrix24 solving and how is that benefiting you?

We are a consultancy firm and it helped us manage our clients. We used it to for project tracking & task management. But we don't use it now

Mid Market (51-1000 emp.)
Oct 20, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Streamlining solution process"
What do you like best about Bitrix24?

It enables the communicationg between the internals stakeholdees of solution development.

What do you dislike about Bitrix24?

There is sone rigidness in generating the required formats for project maagement.

What problems is Bitrix24 solving and how is that benefiting you?

It enables communication mong BA,QA,Developers. Complies with audit requirements.

Mid Market (51-1000 emp.)
Sep 20, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Planning and internal control with Bitrix24"
What do you like best about Bitrix24?

With Bitrix24 I can easily manage goals, time and products. I can reach needed emplee in one sec.

What do you dislike about Bitrix24?

The structure of calendar sector is hard to get in one time. I’ve spent 2-3 days on learning how to use it correctly and effectively.

What problems is Bitrix24 solving and how is that benefiting you?

Quick communication; planning and internal control

Enterprise (> 1000 emp.)
Jul 27, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"With Bitrix24, make your project easier"
What do you like best about Bitrix24?

I really like that I can monitor and control the activities, I can also be aware of my clients in a very effective way, also it allows me a very good communication and manage the schedules of the employees, it is a very useful tool

What do you dislike about Bitrix24?

I think it has a slightly high price for small businesses and its interface can be further improved. Finally, the notification system is somewhat repetitive and sometimes annoying.

What problems is Bitrix24 solving and how is that benefiting you?

Thanks to Bitrix24 I have been able to improve the performance of my business, I can assign tasks to my employees very quickly and be aware of everything that happens in real time

Small Business (50 or fewer emp.)
Aug 03, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Short Stay with Bitrix24"
What do you like best about Bitrix24?

We used bitrix few years ago when my son and I before starting our startup company.

What do you dislike about Bitrix24?

Crash on browsers when there is a huge data at the account platform

What problems is Bitrix24 solving and how is that benefiting you?

better insights of our CRM and Team collaboration

Mid Market (51-1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Bitrix is excellent for task management for small to big teams"
What do you like best about Bitrix24?

The task management and the interface is excellent. The software runs smooth and is easy to learn. I also like their cell phone app.

What do you dislike about Bitrix24?

Sometimes there are errors that come up when you try to upload files.

What problems is Bitrix24 solving and how is that benefiting you?

Use it to manage a company with 10+ individuals working all across Canada on similar projects.

Mid Market (51-1000 emp.)
Jul 03, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"It is a platform that has several tools for project management"
What do you like best about Bitrix24?

The possibility of having control of the project, crn, calendar, tasks in a single platform, and that everything is centralized in the cloud is not necessary to install anything. You can share the work with other colleagues in the office

What do you dislike about Bitrix24?

The project management part is basic, it does not have budgets report of business intelligences, projections in relation to deviations

What problems is Bitrix24 solving and how is that benefiting you?

It is functional for small and non-complex projects, where you do not have many activities or tasks to control, and you need to share the information with other people.

Small Business (50 or fewer emp.)
Dec 26, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Comprehensive task management"
What do you like best about Bitrix24?

Bitrix24 allows me to assign tasks to myself and my staff for completion. I can monitor due dates for all and the visual tracker makes it easy for us to keep up with pending tasks.

What do you dislike about Bitrix24?

It's powerful but almost too powerful sometimes. There are many advanced features that we have to tweak to get assigned tasks to show up as we wish.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has given us a single place to keep all of our one time and recurring tasks and has improved productivity during periods of turnover.

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