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Bitrix24
Your Business, Simplified
4.1
(515)
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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
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Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 08, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Jul 25, 2022
 Source
Overall Rating:
5.0
Giovani B. avatar
Giovani B.
Founder
Share
"Helps in organizing workflow"
What do you like best about Bitrix24?

Not provided

What do you dislike about Bitrix24?

Not provided

What problems is Bitrix24 solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Jul 14, 2022
 Source
Overall Rating:
5.0
Muhammad Ali S. avatar
Muhammad Ali S.
Ceo & Founder
Share
"An inspiring solution for all types of businesses"
What do you like best about Bitrix24?

Back in 2014 when I was looking for an all-in-one solution that offered calendar import and export between different platforms such as Apple iCal, Outlook and Gmail, That's when I first came across Bitrix 24 because it was the only platform offering it. I was impressed to see that apart of the calendar feature, bitrix 24 offered a wide variety of other useful features and services as well.

What do you dislike about Bitrix24?

I won't say that I dislike anything about Bitrix 24 because it'll be a lie, I would rather say that the Documentation even though it is pretty detailed could be still improved further.

What problems is Bitrix24 solving and how is that benefiting you?

Our biggest challenge was calendar synchronization. Bitrix 24 has solved this one big problem for us. Because the calendar is crucial to any business. Without a working solution, it is very hard to keep track of meetings and other schedules.

Small Business (50 or fewer emp.)
Jul 11, 2022
 Source
Overall Rating:
5.0
Sande N. avatar
Sande N.
Project Development Manager
Share
"The Best CRM Tool Of Our Generation"
What do you like best about Bitrix24?

-Exceptional Team Collaboration -Intuitive Task Management -Customer On-borading -Tailored Marketing tools under one roof This software has saved us time by almost 80%

What do you dislike about Bitrix24?

Since the time we started using Bitrix 24, there is nothing to hate as is.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix 24 is there to help teams of any size to easily collaborate and handle the tasks as well as share them. Handling tasks and collaborating has never been easier for us until we found Bitrix 24.

Enterprise (> 1000 emp.)
Jul 10, 2022
 Source
Overall Rating:
5.0
JL
Jordan L.
Laboratory Assistant Sample Management
Share
"Bitrix24 for 24/7/12/365 BIM and Video Conferencing Tool"
What do you like best about Bitrix24?

Bitrix24 offers an extensive range of tools in one place from product management, video conferencing, task management to business instant messaging.

What do you dislike about Bitrix24?

I use Bitrix24 regularly in and out of workstation and I barely encounter issues when using it.

What problems is Bitrix24 solving and how is that benefiting you?

Task management. Phone call management. Video and audio conferencing.

Mid Market (51-1000 emp.)
Jun 16, 2022
 Source
Overall Rating:
5.0
Kristin M. avatar
Kristin M.
Vp, Social Marketing
Share
"Bitrix24 the software that has it all"
What do you like best about Bitrix24?

Its interface is very easy to use as it is like our internal social network, which makes it dynamic and easy to work with. Files and documents are sent and uploaded quickly and video calls are perfectly audible and look very clear. The fact that it is in the cloud, makes our computer is not overloaded with information.

What do you dislike about Bitrix24?

It can sometimes feel a little heavy the program, perhaps it is a problem of the computer or misconfiguration when installing the software. Although it is a fairly complete software, it could use some other marketing integrations so that everything is in the same program.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix we use at work for everything, it is our portal to communicate, send files, video calls, chats. It also has many features and tools for effective crm such as the Gantt chart to monitor tasks and their progress. We use it in every department to improve performance.

Mid Market (51-1000 emp.)
Jun 15, 2022
 Source
Overall Rating:
5.0
Lavina J. avatar
Lavina J.
Sap Project Manager
Share
"Bitrix24 is seamless experience tool"
What do you like best about Bitrix24?

It's easy as far as user interface is concerned. Less end user training required We integrated with SAP SuccessFactors Less expensive for smaller real estate company

What do you dislike about Bitrix24?

Can't handle huge amount of data Also, not integrate with many API's Need to work not other modules for supporting real estate business Currently don't support e-commerce business or leasing application

What problems is Bitrix24 solving and how is that benefiting you?

With Bitrix24 the interactive screens have become prominent part of our lives Yes, way less expensive than SAP Yes definitely easy like managing things in excel

Enterprise (> 1000 emp.)
Apr 06, 2022
 Source
Overall Rating:
5.0
Carlos M. avatar
Carlos M.
Auxiliar De Asistencia
Share
"Bitrix24 contains a complete set of tools that make it the best software"
What do you like best about Bitrix24?

What I like the most about Bitrix24 software is its set of tools that not only facilitates CRM, but also allows us to exchange files in real time, it also allows us to manage our projects and have a task calendar.

What do you dislike about Bitrix24?

I have had no problems with the Bitrix24 software in the desktop version but I do see that the version for Android phones lacks a bit of all these tools but in the future it will have all of them

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 software allows our work team to be in constant communication, it has solved the problem we had of not being able to exchange files between the team, we did not have tools that would allow us to manage projects as efficiently as this software allows us to do it, our team's workflow is very efficient thanks to the software

Enterprise (> 1000 emp.)
Apr 05, 2022
 Source
Overall Rating:
5.0
Cheryl R. avatar
Cheryl R.
Higher Education Teacher
Share
"The best collaboration platform for companies"
What do you like best about Bitrix24?

I can have collaboration whenever it is required with my work team. I can have a complete company structure charts and the entire workflow

What do you dislike about Bitrix24?

I had one or another problem with Android phones version closes without warning but when I start again I start where I was before

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has allowed us to have full control of the company's workflow, to have a software to communicate and solve problems very quickly. The least of all is that this application is available for Android phones, which makes it easy for our staff to have it installed on their mobile and be able to collaborate from anywhere they are.

Small Business (50 or fewer emp.)
Mar 03, 2022
 Source
Overall Rating:
5.0
sandeep v. avatar
Sandeep V.
Business Analyst
Share
"Great Product and easy to use"
What do you like best about Bitrix24?

Bitrix24's comprehensive software includes a CRM, website builder, communications platform, helpdesk, and project management suite. Create, build, and grow your business with Bitrix24's comprehensive CRM and marketing tools that are 100% free for up to 10 users.

What do you dislike about Bitrix24?

Doesn’t support chatbots for sales or support

What problems is Bitrix24 solving and how is that benefiting you?

I am Solving the company’s internal communications using it for chat and video conferencing, with options for recording videos to share within a team or across your whole business. The platform also has a social-media-like news feed to see updates about projects and leads. Individual employees can also post questions or updates, and others can like and comment on them. Overall great software

Mid Market (51-1000 emp.)
Feb 16, 2022
 Source
Overall Rating:
5.0
Ashwini S. avatar
Ashwini S.
Assistant Manager Digital Marketing
Share
"Wonderful tool with employees communication"
What do you like best about Bitrix24?

Hi have used this tool more than 2 years with good user experience especially with employees communication

What do you dislike about Bitrix24?

No dislikes. This software is easy to manage anywhere

What problems is Bitrix24 solving and how is that benefiting you?

Team meeting and we can share big files through this software. The main use of this tool is easily communicate with all teams.

Enterprise (> 1000 emp.)
Jan 21, 2022
 Source
Overall Rating:
5.0
Mariana E. avatar
Mariana E.
Sr. Hr Manager, Compensation & Benefits
Share
"Quick, simple and straightforward project management and planning."
What do you like best about Bitrix24?

Bitrix24 is just a quick and easy-to-use programme for team communication. Extremely efficient for remote teams, CRM-focused, and includes business management solutions for data administration, dashboard generation, and user information storage to assist enrollment and exit HR operations. If combined with 1C, this will progress to ERP-level network.

What do you dislike about Bitrix24?

Workflow administration is a little difficult to utilize. Since it is an important function, it takes time to comprehend and use.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is an amazing project management software. You may establish tasks, series of tasks, monitors, and collaborators, as well as track work activity. This application will assist you in reaching deadlines. It is perhaps the most basic, quick, incredibly simple, and overall cost-effective platform.

Mid Market (51-1000 emp.)
Jan 18, 2022
 Source
Overall Rating:
5.0
Danish H. avatar
Danish H.
Blockcahin Consultant And Advisor
Share
"Bitrix24 is the ideal syustem and awesome expeirence to use it."
What do you like best about Bitrix24?

the best thing is i can manage everything in one place also check what my team is doing.

What do you dislike about Bitrix24?

User experience needs to improve its bit technical and hard to understand some time but once you pro in using it after that you will love it.

What problems is Bitrix24 solving and how is that benefiting you?

i can manage my projects, prospects, email marketing alot of thing like in the marketing section there ares till lots of stuff. which i need to explored.

Small Business (50 or fewer emp.)
Jan 12, 2022
 Source
Overall Rating:
5.0
Shiyaz A. avatar
Shiyaz A.
Human Resources Consultant
Share
"A decent customer relationship management (CRM) and lead management for SMBs and Startups."
What do you like best about Bitrix24?

Bitrix24 CRM is a potent CRM tool. Compared to other software in this field, It's cheaper than other Salesforce Sales Cloud Lightning Professional and Zoho CRM edition choices. It offers the same features but looks a little more menacing.

What do you dislike about Bitrix24?

The Bitrix24 CRM system still has a lot of work to do in software simplicity. Still, along with a wide range of lead management tools, it has several handy automation features that provide excellent value to small businesses. CRM Bitrix24 has no customization features that make other competitor tools more flexible. In most cases, small businesses won't use all the tools in the Bitrix24 CRM arsenal, and many will do well with the free plan. For companies looking for more users and storage space, the Standard and Professional plans are still very affordable compared to what they offer. Bitrix24 CRM is a well-designed CRM service that can handle almost anything your customers have to offer.

What problems is Bitrix24 solving and how is that benefiting you?

CRM Bitrix24 also provides applications for Android and iPhone. The mobile app provides access to almost everything on your intranet, including corporate drives, workflows, tasks, and instant messengers (IMs). This is just as useful as the web version, and actually much less intimidating.

Small Business (50 or fewer emp.)
Dec 28, 2021
 Source
Overall Rating:
5.0
Careem J. avatar
Careem J.
Co Chief Executive Officer
Share
"I have used Bitrix24 for a HR internship remotely and for personal use"
What do you like best about Bitrix24?

What I like best about britix24 is that you can communicate with a team and collaborate with the team very quickly, and how you can send a private message to a particular person and how easy it is for them to look at that message and respond promptly to you—private messaging where you can pinpoint who you want to write to. The tracking by admin to say what time you logged in and completed assignments. I like that it offers unlimited users, tools, and that its free most of all.

What do you dislike about Bitrix24?

What I disliked about the bitrix24 system is that it should have its own map system type of format, also the fact that I dont think it uses others apps much like Facebook or twitter and other apps to add to its fluency.

What problems is Bitrix24 solving and how is that benefiting you?

Solutions that Bitrix24 has allowed me to do was to take part in my internship with a Human Resources internship where that I do my assignments remotely, especially during the pandemic it makes it easy to work on things and collaborate with the internship coordinators and complete my assignements.

Small Business (50 or fewer emp.)
Dec 26, 2021
 Source
Overall Rating:
5.0
Shay Y. avatar
Shay Y.
Founder
Share
"Bitrix24"
What do you like best about Bitrix24?

I like that they offer a choice of using separate leads listing or going direct to contact and free 30-day trial of its paid Professional plan.

What do you dislike about Bitrix24?

The user interface is not that friendly and It's not perfect for social networks.

What problems is Bitrix24 solving and how is that benefiting you?

Crm Managment

Mid Market (51-1000 emp.)
Dec 21, 2021
 Source
Overall Rating:
5.0
EY
Ekrem Y.
General Secretary
Share
"Bitrix24 I think that the program is extremely good in terms of task tracking and planning."
What do you like best about Bitrix24?

I love it because it makes my job easier in task tracking and planning.

What do you dislike about Bitrix24?

The instant messaging part of the mobile application is a bit slow.

What problems is Bitrix24 solving and how is that benefiting you?

It is beneficial for you to be able to follow up a planned and systematic work and to remind you on a forgotten task.

Mid Market (51-1000 emp.)
Dec 21, 2021
 Source
Overall Rating:
5.0
VK
Viviani K.
Brand Manager
Share
"Best online project management software for small companies"
What do you like best about Bitrix24?

Since the company grew to over 100 employees, all working remotely indefinitely, we need a tool that best fits our project management needs. This software is Bitrix24, and we are happy to recommend it!

What do you dislike about Bitrix24?

The level of flexibility that this project management software in the setting up and customization of the commands sometimes requires a person that should supervise these actions so everything can get aligned to the objectives of the company.

What problems is Bitrix24 solving and how is that benefiting you?

We organize our tasks (in a group and individual level), the meetings, our shared calendar, our CRM, the follow-up of the projects, manage documents, events, contact with partners, absolutely all the work that needs to be shared among the team.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
5.0
Ramesh B. avatar
Ramesh B.
Lecturer
Share
"Effective CRM Tool"
What do you like best about Bitrix24?

Ease of understanding the concepts, GUI and usage

What do you dislike about Bitrix24?

It could have had more features in terms of automation and its execution

What problems is Bitrix24 solving and how is that benefiting you?

Campaigns, database, automating the process

Small Business (50 or fewer emp.)
Oct 06, 2021
 Source
Overall Rating:
5.0
Chamal Ayesh W. avatar
Chamal Ayesh W.
Software Engineer
Share
"The best collaboration tool for software development firm."
What do you like best about Bitrix24?

I have used Bitrix24 for more than two years; it is a very user-friendly online tool. You do not need to install or set up the system. It is a SAAS system, and Bitrix24 looks after all the system maintained and hosting for you. The best part of the system is the employee management and kanban for task management.

What do you dislike about Bitrix24?

Sometimes, Bitrix24 is more advanced for average users. You have to have good knowledge of project management to use the system. The features Bitrix24 has sometimes overkilled.

What problems is Bitrix24 solving and how is that benefiting you?

I am using Bitrix24 to manage projects in the form, and Bitrix24 makes it very easy and well organized. After migrating to Bitrix24, we did not need to maintain an on-premises server or pay any cloud server cost. It is a total saving on our budget. So ultimately, Bitrix24 saves a lot of money free us from the hassle of maintaining the system and server on-premises.

Mid Market (51-1000 emp.)
Aug 23, 2021
 Source
Overall Rating:
5.0
EM
Ernesto M.
Cx Automations Analyst
Share
"The best modern workflow organizing software"
What do you like best about Bitrix24?

It is the only tool that allows us to use the integrated cloud to store and share files within the whole company. Bitrix24 also offers instant messaging and task management tools that boost our internal tracking and let others know our deadlines.

What do you dislike about Bitrix24?

The only difficulty we found while using Bitrix24 is that some tool are "hidden" and you need to search for them a little bit. This improved a lot during time and updates, so I'm always expecting IU enhacements.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 helped us to keep a track in the team's tasks and to maintain a better cumpliment of deadlines. Also simplified a lot the way we share and update documents.

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