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Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
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Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 13, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Jul 25, 2021
 Source
Overall Rating:
4.5
HU
Hasan U.
Operations Manager
Share
"Ability to manage all customer interactions within the company from a single platform"
What do you like best about Bitrix24?

Provide cloud support, create and categorize tasks and projects, in-house instant messaging tool, create and manage workflows, store all documents and media on its on-premises drive

What do you dislike about Bitrix24?

When I want to reach completed projects, I don't try too hard. The mobile application should be developed, it is not as useful as the web application at the moment.

What problems is Bitrix24 solving and how is that benefiting you?

By integrating with our website, we can easily answer all questions from customers in a single environment.

Mid Market (51-1000 emp.)
Jul 22, 2021
 Source
Overall Rating:
4.5
OK
Oktay K.
System Expert
Share
"You Can Fulfill All Your Corporate Digital Needs From A Single Application"
What do you like best about Bitrix24?

We bought Bitrix24 mainly for our business tracking processes. We realized that we solved our business quickly and easily with the other services it provided to us. We are able to successfully perform various job titles such as CRM, website creation, personnel disk space, collaborative work groups, adding outsource employees. As we use it, we observe that it is an institution that constantly improves itself.

What do you dislike about Bitrix24?

The staff who first started to use the application stated that they had a little difficulty. Screen-based improvements can be made in this regard. The referral and explanation processes can be improved. Unfortunately, it is not very useful on the mobile application side. We are expecting serious progress for this place.

What problems is Bitrix24 solving and how is that benefiting you?

We provide employee performance, monitoring of business processes, designing multi-stage business automation, website pages, and customer communication services.

Enterprise (> 1000 emp.)
Jul 10, 2021
 Source
Overall Rating:
4.5
Bryan G. avatar
Bryan G.
Project Manager
Share
"Excellent software to organize the workflow"
What do you like best about Bitrix24?

I really appreciate that, by keeping control and monitoring over the duties allocated to the project participants you can manage projects in a more effective way. I may also split the members by function into various groups. The time of a job may therefore be monitored and where each member of the group intervenes and unites the actions undertaken to manage the work and its completion. I appreciate the ability to manage the workflow, to structure projects very effectively, to do very valuable work for that sort of process, a strong calendar capacity and an immediate maintenance of the workflow.

What do you dislike about Bitrix24?

I didn't enjoy this product since the learning curve is long and you have to spend a lot of time making the most of this program. The ability to alter some features would also be helpful if I could have more freedom to adapt things to my taste. Another negative side is that the technical assistance is quite restricted if you get the free edition, therefore when there's a problem you should seek for a solution. You also need a crew with server expertise, since you should be responsible for the storage and data processing. That's why it's preferable to get premium version, but remember that it might be extremely costly.

What problems is Bitrix24 solving and how is that benefiting you?

We addressed the workflow organisation's difficulty and we also could appropriately construct a database for the client which is accessible at all times, which is extremely important in the business management function, thus we improved the outcomes with this function. Our sales capacity's automated flow. Previously, the actions performed by the team members were difficult to control and combine to decide if a team member had fulfilled and settled the allocated responsibilities. Other advantages include the absence of an excuse to take the assigned duties into account, since a cloud-based application may be used from any device with an internet connection by the programmer.

Enterprise (> 1000 emp.)
Jun 19, 2021
 Source
Overall Rating:
4.5
Frances L. avatar
Frances L.
Project Manager
Share
"Intuitive tool, very easy to implement"
What do you like best about Bitrix24?

It is a contemporary programme, which optimizes communication between the staff and the clients. There are also collaboration tools for working with the team, videocalls, group chats and surveys are some of the big software. The platform features an easy-to-understand design. The functioning of all my team has improved. It helps everyone collaborate more effectively with others and we make a statement collectively. It is now simpler to interact, make remark and discuss our ongoing initiatives with the aid of this application.

What do you dislike about Bitrix24?

The mobile application has experienced difficulties with performance, it is a very full application, but the operation of specific tools occasionally does not succeed. Sometimes it gets difficult to seek for the correct stuff at the right moment with many various features, and one issue that disturbes me most is that your mobile app does not have many functions.

What problems is Bitrix24 solving and how is that benefiting you?

A better teamwork was established with the usage of Bitrix24. The Kanban Board and calendars are among the most successful functionalities. We store cloud information every week. Data migration and backup copies provide strong stability. Social networks and emails provide fantastic outcomes to our consumers. By improving and quality of communication, we can now draw up improved plans. Now in our different initiatives we have no problems, because its ongoing notification system keeps us informed.

Mid Market (51-1000 emp.)
Apr 29, 2021
 Source
Overall Rating:
4.5
Iceal G. avatar
Iceal G.
Senior Web Developer
Share
"A developer's POV regarding Bitrix24"
What do you like best about Bitrix24?

Project Management What I like when using Bitrix is that there are different kinds of how to handle a project. The user management is also a big plus to us in our company as we are divided into separate departments that has each of its own workgroups. For each task you can delegate, track, have deadlines and incorporate it to your working plan when you time in to their built in working day feature. User Dashboard Having your own profile and can upload files unto your drive is a huge help to us as we would need a cloud storage and all in one to keep our work flowing. Team Collaborations Also, the ability to have a chat in a CRM which has call/video enabled really helped our team to work and communicate better as we are all working remotely. You can use the searchbar when using the chat which I think helps when you forgot some things when to talking to a co worker.

What do you dislike about Bitrix24?

What I don't like is when I am commenting to a task you can't use your regular tab keys to insert some spaces. I know it's a matter of preference but when you are using the bullet options of their rich text editor you can't use inner bullets see reference example https://prnt.sc/12a60gs which is find annoying as we use it often. What we do is we create a separate google docs that way we can indent into the bullet points.

What problems is Bitrix24 solving and how is that benefiting you?

The Problems we are solving is our Project management and communication issues. But all in all Bitrix is doing its job for our company

Mid Market (51-1000 emp.)
Apr 17, 2021
 Source
Overall Rating:
4.5
Howard J. avatar
Howard J.
Sr Project Manager
Share
"Excellent tool easy to implement and use."
What do you like best about Bitrix24?

This forum has a pleasantly seamless work interface and a good architecture facilitates the performance of the relevant activities, provides good planning and coordination, and provides good support in various media. I can keep track of my projects and work reports with this tool. With authorization, I can store data and I can query it. I may also see a list of all incidents and programs through video calls and instant messages.

What do you dislike about Bitrix24?

There should be more evolved features that go hand in hand to adjust or adapt to any user's preferences and maintain learning difficulties mastering that interface, until this type of tool is first used. Each of his functions is difficult to do if it is not sufficiently straightforward, so that certain functions can be taken into account and adjusted in order to improve efficiency.

What problems is Bitrix24 solving and how is that benefiting you?

The principal approach this app has opened was to handle consumers' data individually since they first contacted them, which gives us more customer interest knowledge. One of the benefits of IP telephony is greater cooperation and communication with our clients.

Mid Market (51-1000 emp.)
Mar 03, 2021
 Source
Overall Rating:
4.5
KP
Krish P.
Sales Manager
Share
"Unifies Business Operations"
What do you like best about Bitrix24?

Bitrix 24 has offered a lot to my business and I am a happy client. The application has different functions that have been brought together to achieve common business goals. I have used it to create tasks for team members and it is very effective as it sets timelines, allows adding of observers and participants, and adding subtasks on the parent task. It also has a time management feature for employees which is used to clock in, take breaks and clock out. The application also allows team leaders and any other employee to submit work reports to their supervisors or managers. I am also able to create different channels of communication for different departments other than the main channel which is used by all team members. Bitrix 24 also has a company calendar that allows scheduling of events like meetings, leave days, and other important events. I also like Bitrix 24 because it has a CRM feature that allows me to add my leads and close sales. It helps me to create leads and easily follow up while adding events like calls and meetings. It is also very good in audio and video calls.

What do you dislike about Bitrix24?

Some features stop working all over a sudden with no notice, for example, the clocking-in feature. After contacting the Bitrix 24 team, they request me to upgrade my plan. I cannot use it offline.

What problems is Bitrix24 solving and how is that benefiting you?

Looking at the current business trends, we were looking for a modern application to make us more efficient in our business operations and Bitrix 24 has been quite useful and has helped us achieve our business goals seamlessly.

Mid Market (51-1000 emp.)
Feb 19, 2021
 Source
Overall Rating:
4.5
CW
Cate W.
Customer Relations Assistant
Share
"Excellent Experience for Project management"
What do you like best about Bitrix24?

Bitrix24 has all the planning features, aimed at perfecting the project management systems. Also, Bitrix24 increases the performance of all the employees, individually. Lastly, Bitrix24 includes the collaboration features.

What do you dislike about Bitrix24?

Bitrix24 has one dislike, which concerns the way or the time supports take before they come on board. It should be immediately done.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has give us the way forward in managing and planning the business activities we have. Also, Bitrix24 channels all the necessary factors in making our business stand.

Mid Market (51-1000 emp.)
Feb 03, 2021
 Source
Overall Rating:
4.5
JO
James O.
Software Developer
Share
"Excellent and Knowledgeable Solution for Project Planning"
What do you like best about Bitrix24?

Bitrix24 issues enough procedures on how to manage all projects. Also, Bitrix24 facilities planning and Budgeting, which limits financial wastage. And finally, Bitrix24 has a free version, issuing a chance to all.

What do you dislike about Bitrix24?

Bitrix24 is a strong and powerful planning tool, with enough budgeting processing Power. Also, no single wastage or breakdown of the tool.

What problems is Bitrix24 solving and how is that benefiting you?

We all want our projects run efficiently, without challenges. Bitrix24 is the right choice of project management software. Forecasting is also well designed and anticipated.

Mid Market (51-1000 emp.)
Jan 30, 2021
 Source
Overall Rating:
4.5
ME
Mike E.
It Assistant
Share
"Fruitful Solution for Project Planning"
What do you like best about Bitrix24?

Bitrix24 helps for social collaboration, which makes communication easy. Also, Bitrix24 includes the concept of time management, CRM, calendars, among others Finally, the tool has unlimited users.

What do you dislike about Bitrix24?

Bitrix24 is a simplified and multinational program, which helps in communication. Also, there is sharing of documents and files. For the time management, the product is extremely useful.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 operates so well, without hinges. As a result, there is close monitoring and operation of the business activities.