tawk.to Reviews & Product Details

Free for unlimited users and Organisations. Continuous updates and new features will be added. Internal Knowledge base. Free Triggers and Reporting. Also Remove Branding addon

Outdated Look need to make a new design for live chat window.

Increased Conversation with Customers.

1.Easy to integrate ( i made it configurable in my system only by adding the script i inject in clients pages directly) 2.Easy to customize ( position/look and feel / colors and css) 3.Its free without paying is more than enough for me

nothing/ event the intro and their website is very friendly

Make it available for customers who dont want to pay more money / but with extra benifit to boost their marketing to some extent

I love that it’s so easy to add live chat to my website.

I dislike that I can’t remove the branding.

I’m able to instantly connect with clients.

The features are similar to paid alternatives. We have agents, triggers, monitoring, pre-defined content. Overall, an excellent choice.

Since it's mandatory to "dislike" something I'd say that the design may use a lift. And some third-party integrations

Live chatting with customers

I love the Chat feature use it everyday, also has the option to create tickets and follow up, you can also see who is on your website in real time! Love It

No issues at all! it just works and it gets better over time!

offering Chat support to my customers is the best!

We had before other livechat software, but a paid one, also great, But i wanted to try some other soft that are free. Tried a lot, so far this is the best one on the market. I do use it on our main domain and other microsites. Customer service is also great, they do like to support. Best why i did swtich off to this chat is because i like the motto of the CEO, why to pay for a soft to speak with your own web visitors.

I dont like the windows application, i contacted them and they reply me that they are still working one a new updated. So far its buggy and i need to use a webpage, that is not very comfortable when you working with more tabs opened

A lot of visitors like to live chat with a real human. SO this is the easiest way to reply to their questions. Sales departement also has this software installed in case i am busy.

The basic plan is free and still allows you to have numerous websites and chat agents. It is easy to implement and 'just works' flawlessly.

I don't like the way the admin interface works in parts, kind of opening a new tab when you click on different features. However, this is a very small price to pay for what is overall a great system.

real-time communication with our customers across 3 websites, with one login.

It offers all its features for free, without limits. Also, it's really easy to configure and customize which is great. You would expect the features to be sub par vs similar paid apps, but they are not, they do what they are supposed to do in a really good way. This is the right tool if you want a simple, yet powerful live chat + ticket system on your websites to improve your business, as you will be able to start conversations with potential customers at the right time to help them make a decision, but also, you will be more available to the current ones, improving your relationship.

Nothing, I think that it's a really good tool, but it could increase the number of native integrations.

I'm improving my support with live chat, and also increasing my sales as I'm able to address any doubts or questions by potential clients.

I love that there is an accompanying app that I can use to chat with potential customers when I'm not at my desk. I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient and my visitors have said that it makes the website look so much more professional.

There isn't anything that I dislike about it so far.

Using tawk.to has allowed me to chat with my potential customers right away. It makes my brand look more human and not like a big agency that doesn't care about them.

I like plenty of options and details for customizing. Monitoring with an IP and location details. Also reports are pretty good. Everythign is easy to use and looks nice.

i would like to see and hear more different sounds and some layots for chat windows and their location on the screen - from my admin side and from customers side. It would be nice if the chat window can have some layots too.

Solving the only one problem - fast online connection with a potential customers.

Nos gustó que podemos habilitar la herramienta y monitorear varios ejecutivos a la misma vez. Fue muy fácil de instalar. La plataforma envía una copia del chat la cual nos funciona para realizar reportes y tener hallazgos de lo que los clientes consultan en el chat. Se pueden utilizar emoticones

Una vez intenté utilizar el servicio que tienen de ayuda a los clientes, pero no fueron muy buenos. No evacuaron mi duda, al final logré resolverlo yo sólo. No se pueden generar reportes de la cantidad de personas que utilizan el chat, sólo la copia que envía al administrador.

El hecho que los clientes puedan hacer sus consultas por este medio, nos desahogó las redes sociales. Podemos tener en tiempo real copia de las comentarios que nos dan los clientes.

What I like in Tawk.to is that I can see what our site visitors are looking into currently. I can also see what they are typing so it gives me time to look up the response while they are typing and thus my responses are timely and accurate.

I dont like the ringing sound, but i guess it works or im just not sure how to change the notification sound.

My role is just to provide customer support for our would be buyers and existing customers and make sure that we provide excellent after sales support. Benefits of having a livechat system is that we can reach out to more customers because some customers do not like calling.

It's free, simple to use and very effective. All my team likes its

At the moment nothing, we are very happy

We realized more sales through answer an customer on live

Tawk.to is free! It's really remarkable when comparing it to the competition. It's overall feature set is comparable to other platforms, but you get it at no cost from tawk.to.

The user interface has some things still to be desired. Some users have difficulties closing the chat as it is a 2 step process that could be streamlined.

Tawk.to helps us engage with customers, and realize more sales. If customers have questions we can answer them right away and prevent them from dropping out of our funnel.

It's FREE! Also, the absolute easiest live chat software I tried. Looks professional and it's very easy to customize to the look of my websites. Also, the chat alerts aren't annoying.

Haven't found anything I dislike yet. One feature that could be beneficial is the ability to monitor multiple websites at once from one dashboard.

Capturing live traffic on our site and converting them into paying customers in a shorter amount of time than if they called/emailed. Easy to multitask!

1. It's admin console - Great UI, Easy to customize the Widget. 2. IOS application - By which you can answer your attendee from anywhere.

Haven't found anything that i don't like. I have been using this since 2 months.

I have my freelancing site for client communication & support I am using this.

Very simple to use Free Community support

I am not sure but they do not have internationalisation support.

I have used this in one of our clients project. Here is the link http://www.theinfluencersmovement.com/welcome Also used in one more project and working good. Advantage of this product is that, any one using this product can have real time communication with their users.

I love the desktop app as well as the phone app. It is very customization and easy to setup and use. Best of all its free in every way with out restrictions that I can find. It also has an amazingly quick update and response time to changes made, like an agent going off and online.

I don't dislike anything about it except that its branded, but its free after all. I also am sad that it doesn't directly connect with my help desk software, but that isn't Tawk.to's problem.

Customers being able to ask quick questions with technicians.

Tawk.to is one of the best services to chat with your website visitors in real time. It is a completely free service. You can integrate with Tawk.to just in seconds by copying some lines of Javascript code to your webpage. We integrated tawk.to with Wordpress and Moodle just in seconds.

There a some internalization issues when used in a language different than English.

We integrated Tawk.to with Wordpress. With this integration visitors are now able to chat instantly with the company if a staff is available to reply. Otherwise Tawk.to is notifying us with e-mail, so we are not missing any potential clients.

Tawk.to is complete solution for make conversation with your web site visitors. It is completely free and good than other similar softwares. It has got tons of features such a widget customization, chat history, multiple agents, departments, use one account on multiple site, multilanguage and user management. Also tawk.to has got mobile and desktop application for all known platforms. It has got Javascript API for entegrate your systems. After conversation tawk.to can send users to conversation log.

Tawk.to is very good chat solution and really i can't find immortality.

We use Tawk.to at our all system including web site, moodle LMS, our customized automation system and online examination system. Our students can reach us from every place (mobile and desktop) and every time. We can track our students previous problems and conversations.