tawk.to Reviews & Product Details

The Pricing is honest and straightforward. What's even better, There is a Free Plan with unrestricted access to almost all the features except Whitelabel. Yeah, You heard it right! Almost all the features are available for free. On top of that, you can purchase add-ons as needed.

The UI is not up to par with other offerings in the market. It often feels like a lot of features are organized here and there, that doesn't make sense. That's not necessarily a bad thing for them at all. There's room for organizing various features to make it easier for end-users with no experience using these helpdesk solutions.

We are using tawk as a self-service help widget, Which got embedded on various portals (Teachers Portal, Students Portal) for them to search for the issues and get resolutions from the knowledgebase articles without the need of waiting for a support assistant to join. Tawk helped us to save much in answering the repeated queries in the form of support articles with different portals. Where Other offerings would've charged for every other widget seperately.

The best thing about this product is it provides a mobile app, where agents can respond from their mobile. Easy to integrate and easy to administrate.

A little bit slower to load. It takes a bit of time to load the bot after a page load.

I explored this tool and integrated it with the website to engage the visitors and resolve their queries.

We can use it for free on our websites. Also, tawk.to provide us with an easy dashboard that's we can easily utilize. It's a secure platform. It's easy for the admin to add users. Also, it shows the customer text when writing which is the advantage for us to the fast conversation.

There is nothing found to dislike about tawk.to. It's a reliable, secure, user-friendly platfrom. We can use it easily. We can embed it on our website easily. Even it allows to connecting offline users by provided their mail ID, get notify to customer online status if we are offline.

I have solved multiple problems by using it. I have implemented it in our organization and it helps us a lot. It helps to achieve the number of customer targets. We are able to know customer problems and solve the problems instantly. It has the options customers can send an attached file which things helps us to know to points of the problems.

There is no other product in the market in the support management provider niche that provides so many features free of cost. You can do almost anything in the free version except removing Tawk branding. You can add multiple agents, You can change chat theme You can set triggers etc

Once you buy it if you send an image then it opens a link to Tawk domain that lets people know that we are using Tawk but instead when we bought Tawk plan they promise to remove branding. It should also include Dialog flow

Tawk has helped me to attach live chat in my website within minutes. Almost anyone without any technical knowledge can do it. It has saved the cost and time of the development of real-time chatting for my website.

tawk.to provide us multiple advanced features like an end-to-end encrypted secure live chat support each and every feature comes for free. Website users easily can solve their queries with live chat. And also admin can make frequently asked the question and answer knowledge base page with tawk.to this features actually save lots of working efforts and this is the most effective way to provide support to end-users. The user easily explains their problem with the live chat agent also send us attachments which thing was too much helpful for faster resolution.

tawk.to is actually free but it's one of my favorite support tools. Just because it's really well in real-time and we can observe consumer behavior and also send them custom notifications on behaving their sence which thing actually helps us to convert visitor into a buyer. And a lot's more powerful features are already available on it that the main reason I cannot dislike anything about tawk. to.

Multiple problems I actually solving with tawk.to the customer support is one of them. We can provide the most accurate support on our site without any extra coding knowledge we can easily add a chatbot or you can say live chat system which thing is actually too much helpful for our users. If we are unable to solve any problem at a time easily convert the conversation into a ticket it's one more way to provide the best support. We can set preset massage for our users which thing actually provided next-level experience and also satisfaction.

Tawk To provides several features for free whereas different softwares charge for it. While the user writes to your webpage you can see what the user is going write. So this function helps to earn some time. You can see the countries of the users. The software sends notifications of user activities which is a great feature in terms of monitoring and confirming advertisement ROI. Also, Admins of the live chat can communicate with each other in the background.

To be honest I dont have any problem with the software. Thanks to the developers.

Before our customers had to write us an email to our general address. Sometimes their email dropped to the spam box or we even did not receive them. But live chat is fast and reliable. I can tell it even increased our sales and customer satisfaction.

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I like the fact that the setup is super quick and took just 1 min to set it up. In addition, the widgets are customisable which help make the process faster. The online support helps our customers pick appropriate products instantly with the help of chat support offered by Tawk.

Overall experience with the app has been good so far. The only issue being, the notifications settings are a little unorganised as I don't get prompted whenever a new chat from a customer pops up and a few queries remain unsolved due to this.

The main benefit is solving customer queries on the spot and being able to address their concerns which helps increase sales volume and provide a great experience to all our customers.

tawk.to has integrated with our company website that makes it eay to communicate with clients. Lead development and customer live chatting.

The integration obligation is hectic and was handled by developers in our house.

Live chatting and instant messaging.

tawk.to is a chat application with a modern design and very good customization options. What I like the most is that it has an API for different programming languages, as well as a widget for WordPress. One of the features that seem most useful is that you can send messages to people who are browsing your website, even if they have not sent you a message. In addition, it is possible to see what pages users are viewing, and thus send them messages about the product or service they are looking for information about.

I think the tawk.to mobile app has a lot to improve, as sometimes message notifications don't arrive on time.

tawk.to is a free and stable solution, so I always suggest to my clients to implement it on their websites, even in my organization we use it on a daily basis, since we can handle in real time all the messages of the users who browse our pages. In addition, it is possible to automate certain answers for different customer questions.

I like that tawk.to makes it easy to communicate with individuals who visit our website online.

The journey for integrating tawk.to to website was hectic, but we collaborated with the vendor customer support.

Instant messaging over the internet has been at breeze. Lead development. Ticketing.

The ease of use of this tool , and the role management between different departments.

The user interface and the UX should be improved for the back office.

We have implemented live chat very easily and it allowed us to communicate with our clients very easily.

I like tawk.to because it includes all the tools for a live chat. It is easy to use and can be easily implemented on the website. I also like it because it has a mobile application for Android and I receive notifications directly on my cell phone, so I can be more attentive to customer messages.

If any member of the agent team forgets to log out, the chat will remain active, which causes discomfort for some clients since their messages are not answered immediately.

tawk.to allows us to respond quickly to our customers, thanks to their live chat, which has resulted in us receiving more positive comments and increasing sales of products.

there free plan and individual extension pricing is good for small companies in size from 1 to 10.

interface and they don't provide call back function. newly they introduced ticket system which is not good

one can login with many accounts so that it saves some time.

It's very easy to use for the support agent and for the users as well. It's free and a very advanced and ideal tool. It can be accessed from the application or from a webbrowser and is very userfriendly.

A lack of new features as it is a free tool, which is understandable. For new users, it's also hard to understand how everything exactly works, as there is so many features.

I have been using it to monitor everything on my website and to support my customers. It's very easy to use, which makes it a great tool for me and the other support agents.

Tawk.to is a very convenient and reliable means of connecting with your visitors on a site. The service is totally free for users who manage the service on their own. The users who need help in managing their live-support system are offered the service at a considerably affordable cost. The free nature of the service makes it accessible to all small and medium businesses. Tawk.to is developed with features that enable a site owner to set automatic welcome and greeting messages to visitors. It enables a situation whereby a visitor gets a pop-up message just a few seconds or minutes after making a visit.

Tawk.to is crowded with so many features that makes some services unavailable for first time users or those who are not quick in mastering the contents on the dashboard. Also, tawk.to does not keep messages in the archives as long as one would need them to stay. Messages get permanently erased automatically after a short period of time.

We have been using tawk.to as our sole live-support provider and have found the service convenient and reliable. It enables us to monitor the visitors on our site at any particular time and also shows their locality. Tawk.to also provides us with statistics on the dashboard on the number of visitors at a given period of time for instance a day, a week or a month. Also tawk.to has been enabling us to connect with our visitors effortlessly even at the time when there is no one manning the live-support chat provider.

Tawk. to offers the users the most reliable and convenient means to chat with their visitors and monitor their WordPress site on a website. The live-chat application is completely free and works extremely fast. One can also access the tawk. to services via a browser without necessarily downloading the application. This way, a person can easily monitor and chat with visitors on a website at any place and any given time provided their device is connected to the internet. Tawk. to can easily be integrated with WordPress and works efficiently.

Even though tawk. to does not require any prior knowledge to operate, new users may find it a bit complicated to operate. Tawk. to appears crowded prompting the user to study it carefully to enhance its usability. Its design is not friendly to modern users and hence it requires some adjustments to fit the needs of the modern users.

At Course-researchers, we have been using tawk. to as our main service to monitor our visitors at our WordPress site. Through the service, we have always been able to connect with our visitors through chats and video calls. Tawk. to is easily customizable, a feature that allows us to configure it to suit our company's needs. The chat service automatically accepts chats and sends greetings to visitors. The service also allows us to determine the trends of visitors on our sites. It shows relevant statistics which are vital for keeping us informed on the specific number of visitors at a particular time..

I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient.

They feel at times a bit clunky and hard to understand and I dont like the ringing sound.

showing the live chat available icon has been enough to sway some sales because they know it's easy to reach someone without making a phone call.

Track the visitors coming to your website now. You will get the notification in this tool. You can set custom message whatever you want to say to the visitors. Once the chat initiate , you can chat with the prospects ant talking about the requirements. You can also see what the visitor is typing and also you can barge in a secret message you can send to your team mate on the same chat window.

According to me, the customization and set up is quite difficult.

It was difficult to gather the requirements from the visitors as not everyone is filling up the contact us form. tawk.to helps me do this. you can chat with the prospects, gather the name and contact details and then can fill the lead generation form and convert it into a qualified lead...

It is a free customer live chat available for users. It is free and you can design it and also have live chat hours. Holiday message.

Nothing to dislike when you get a lot for free.

Talk to customers and reply to their issues and questions