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tawk.to
Real-time Customer Engagement
4.5
(181)
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tawk.to Reviews & Product Details

tawk.to Overview
What is tawk.to?

tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.

Company tawk.to inc.
Year founded 2011
Company size 51-200 employees
Headquarters Wilmington, Delaware, United States
Social Media
tawk.to Categories on Findstack
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What tawk.to is best for?
How does tawk.to compare to ChatBot?
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tawk.to Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
tawk.to Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 12, 2024
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181 tawk.to Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Nov 29, 2021
 Source
Overall Rating:
4.5
NS
Nibinesh S.
It Administrator
Share
"A Complete Help-desk Support Software, Which lets you get started in no time."
What do you like best about tawk.to?

The Pricing is honest and straightforward. What's even better, There is a Free Plan with unrestricted access to almost all the features except Whitelabel. Yeah, You heard it right! Almost all the features are available for free. On top of that, you can purchase add-ons as needed.

What do you dislike about tawk.to?

The UI is not up to par with other offerings in the market. It often feels like a lot of features are organized here and there, that doesn't make sense. That's not necessarily a bad thing for them at all. There's room for organizing various features to make it easier for end-users with no experience using these helpdesk solutions.

What problems is tawk.to solving and how is that benefiting you?

We are using tawk as a self-service help widget, Which got embedded on various portals (Teachers Portal, Students Portal) for them to search for the issues and get resolutions from the knowledgebase articles without the need of waiting for a support assistant to join. Tawk helped us to save much in answering the repeated queries in the form of support articles with different portals. Where Other offerings would've charged for every other widget seperately.

Small Business (50 or fewer emp.)
Nov 16, 2021
 Source
Overall Rating:
4.5
RS
Ram S.
Cloud Administrator
Share
"Useful Chat bot for business"
What do you like best about tawk.to?

The best thing about this product is it provides a mobile app, where agents can respond from their mobile. Easy to integrate and easy to administrate.

What do you dislike about tawk.to?

A little bit slower to load. It takes a bit of time to load the bot after a page load.

What problems is tawk.to solving and how is that benefiting you?

I explored this tool and integrated it with the website to engage the visitors and resolve their queries.

Small Business (50 or fewer emp.)
Oct 05, 2021
 Source
Overall Rating:
4.5
SS
Suvankar S.
Web Designer
Share
"Instant chat tool of websites"
What do you like best about tawk.to?

We can use it for free on our websites. Also, tawk.to provide us with an easy dashboard that's we can easily utilize. It's a secure platform. It's easy for the admin to add users. Also, it shows the customer text when writing which is the advantage for us to the fast conversation.

What do you dislike about tawk.to?

There is nothing found to dislike about tawk.to. It's a reliable, secure, user-friendly platfrom. We can use it easily. We can embed it on our website easily. Even it allows to connecting offline users by provided their mail ID, get notify to customer online status if we are offline.

What problems is tawk.to solving and how is that benefiting you?

I have solved multiple problems by using it. I have implemented it in our organization and it helps us a lot. It helps to achieve the number of customer targets. We are able to know customer problems and solve the problems instantly. It has the options customers can send an attached file which things helps us to know to points of the problems.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
KK
Kayess K.
Director
Share
"Good customizable 3rd party chat"
What do you like best about tawk.to?

There is no other product in the market in the support management provider niche that provides so many features free of cost. You can do almost anything in the free version except removing Tawk branding. You can add multiple agents, You can change chat theme You can set triggers etc

What do you dislike about tawk.to?

Once you buy it if you send an image then it opens a link to Tawk domain that lets people know that we are using Tawk but instead when we bought Tawk plan they promise to remove branding. It should also include Dialog flow

What problems is tawk.to solving and how is that benefiting you?

Tawk has helped me to attach live chat in my website within minutes. Almost anyone without any technical knowledge can do it. It has saved the cost and time of the development of real-time chatting for my website.

Small Business (50 or fewer emp.)
Aug 30, 2021
 Source
Overall Rating:
4.5
Haradhan D. avatar
Haradhan D.
Founder
Share
"tawk.to is one of the best and also top leading live chat provider"
What do you like best about tawk.to?

tawk.to provide us multiple advanced features like an end-to-end encrypted secure live chat support each and every feature comes for free. Website users easily can solve their queries with live chat. And also admin can make frequently asked the question and answer knowledge base page with tawk.to this features actually save lots of working efforts and this is the most effective way to provide support to end-users. The user easily explains their problem with the live chat agent also send us attachments which thing was too much helpful for faster resolution.

What do you dislike about tawk.to?

tawk.to is actually free but it's one of my favorite support tools. Just because it's really well in real-time and we can observe consumer behavior and also send them custom notifications on behaving their sence which thing actually helps us to convert visitor into a buyer. And a lot's more powerful features are already available on it that the main reason I cannot dislike anything about tawk. to.

What problems is tawk.to solving and how is that benefiting you?

Multiple problems I actually solving with tawk.to the customer support is one of them. We can provide the most accurate support on our site without any extra coding knowledge we can easily add a chatbot or you can say live chat system which thing is actually too much helpful for our users. If we are unable to solve any problem at a time easily convert the conversation into a ticket it's one more way to provide the best support. We can set preset massage for our users which thing actually provided next-level experience and also satisfaction.

Small Business (50 or fewer emp.)
Nov 15, 2020
 Source
Overall Rating:
4.5
YP
Yuri P.
Director Of Operations And Business Development
Share
"Tawk to for customer support"
What do you like best about tawk.to?

Tawk To provides several features for free whereas different softwares charge for it. While the user writes to your webpage you can see what the user is going write. So this function helps to earn some time. You can see the countries of the users. The software sends notifications of user activities which is a great feature in terms of monitoring and confirming advertisement ROI. Also, Admins of the live chat can communicate with each other in the background.

What do you dislike about tawk.to?

To be honest I dont have any problem with the software. Thanks to the developers.

What problems is tawk.to solving and how is that benefiting you?

Before our customers had to write us an email to our general address. Sometimes their email dropped to the spam box or we even did not receive them. But live chat is fast and reliable. I can tell it even increased our sales and customer satisfaction.

Small Business (50 or fewer emp.)
Sep 07, 2020
 Source
Overall Rating:
4.5
Rachel Q. avatar
Rachel Q.
Marketing Consultant / Anthropologist / Market Research
Share
"tawk.to Review"
What do you like best about tawk.to?

Not provided

What do you dislike about tawk.to?

Not provided

What problems is tawk.to solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Aug 08, 2020
 Source
Overall Rating:
4.5
Purvi M. avatar
Purvi M.
Marketing Manager
Share
"One of the most prompt online chat support applications"
What do you like best about tawk.to?

I like the fact that the setup is super quick and took just 1 min to set it up. In addition, the widgets are customisable which help make the process faster. The online support helps our customers pick appropriate products instantly with the help of chat support offered by Tawk.

What do you dislike about tawk.to?

Overall experience with the app has been good so far. The only issue being, the notifications settings are a little unorganised as I don't get prompted whenever a new chat from a customer pops up and a few queries remain unsolved due to this.

What problems is tawk.to solving and how is that benefiting you?

The main benefit is solving customer queries on the spot and being able to address their concerns which helps increase sales volume and provide a great experience to all our customers.

Enterprise (> 1000 emp.)
Aug 04, 2020
 Source
Overall Rating:
4.5
Jensen H. avatar
Jensen H.
Access Services Associate
Share
"tawk.to has advanced clients live chat in our agency"
What do you like best about tawk.to?

tawk.to has integrated with our company website that makes it eay to communicate with clients. Lead development and customer live chatting.

What do you dislike about tawk.to?

The integration obligation is hectic and was handled by developers in our house.

What problems is tawk.to solving and how is that benefiting you?

Live chatting and instant messaging.

Small Business (50 or fewer emp.)
Jul 28, 2020
 Source
Overall Rating:
4.5
AB
Abel B.
Founder
Share
"An innovative chat software to facilitate communication with customers on your website"
What do you like best about tawk.to?

tawk.to is a chat application with a modern design and very good customization options. What I like the most is that it has an API for different programming languages, as well as a widget for WordPress. One of the features that seem most useful is that you can send messages to people who are browsing your website, even if they have not sent you a message. In addition, it is possible to see what pages users are viewing, and thus send them messages about the product or service they are looking for information about.

What do you dislike about tawk.to?

I think the tawk.to mobile app has a lot to improve, as sometimes message notifications don't arrive on time.

What problems is tawk.to solving and how is that benefiting you?

tawk.to is a free and stable solution, so I always suggest to my clients to implement it on their websites, even in my organization we use it on a daily basis, since we can handle in real time all the messages of the users who browse our pages. In addition, it is possible to automate certain answers for different customer questions.

Enterprise (> 1000 emp.)
Jul 24, 2020
 Source
Overall Rating:
4.5
Holly C. avatar
Holly C.
Executive Administrator
Share
"tawk.to is a great customer support platform"
What do you like best about tawk.to?

I like that tawk.to makes it easy to communicate with individuals who visit our website online.

What do you dislike about tawk.to?

The journey for integrating tawk.to to website was hectic, but we collaborated with the vendor customer support.

What problems is tawk.to solving and how is that benefiting you?

Instant messaging over the internet has been at breeze. Lead development. Ticketing.

Mid Market (51-1000 emp.)
Jul 15, 2020
 Source
Overall Rating:
4.5
Mohamed J. avatar
Mohamed J.
Senior Marketing Manager Tunisia & Morocco
Share
"A very efficient Live Chat tool !"
What do you like best about tawk.to?

The ease of use of this tool , and the role management between different departments.

What do you dislike about tawk.to?

The user interface and the UX should be improved for the back office.

What problems is tawk.to solving and how is that benefiting you?

We have implemented live chat very easily and it allowed us to communicate with our clients very easily.

Small Business (50 or fewer emp.)
Apr 21, 2020
 Source
Overall Rating:
4.5
RR
Roxana R.
Founder
Share
"tawk.to is an efficient, free and friendly messaging application"
What do you like best about tawk.to?

I like tawk.to because it includes all the tools for a live chat. It is easy to use and can be easily implemented on the website. I also like it because it has a mobile application for Android and I receive notifications directly on my cell phone, so I can be more attentive to customer messages.

What do you dislike about tawk.to?

If any member of the agent team forgets to log out, the chat will remain active, which causes discomfort for some clients since their messages are not answered immediately.

What problems is tawk.to solving and how is that benefiting you?

tawk.to allows us to respond quickly to our customers, thanks to their live chat, which has resulted in us receiving more positive comments and increasing sales of products.

Small Business (50 or fewer emp.)
Jan 29, 2020
 Source
Overall Rating:
4.5
PT
Pardeep T.
Founder
Share
"free for life"
What do you like best about tawk.to?

there free plan and individual extension pricing is good for small companies in size from 1 to 10.

What do you dislike about tawk.to?

interface and they don't provide call back function. newly they introduced ticket system which is not good

What problems is tawk.to solving and how is that benefiting you?

one can login with many accounts so that it saves some time.

Small Business (50 or fewer emp.)
Oct 29, 2019
 Source
Overall Rating:
4.5
CR
Casper R.
Ceo
Share
"Tawk.to - The best free livechat service."
What do you like best about tawk.to?

It's very easy to use for the support agent and for the users as well. It's free and a very advanced and ideal tool. It can be accessed from the application or from a webbrowser and is very userfriendly.

What do you dislike about tawk.to?

A lack of new features as it is a free tool, which is understandable. For new users, it's also hard to understand how everything exactly works, as there is so many features.

What problems is tawk.to solving and how is that benefiting you?

I have been using it to monitor everything on my website and to support my customers. It's very easy to use, which makes it a great tool for me and the other support agents.

Mid Market (51-1000 emp.)
Sep 18, 2019
 Source
Overall Rating:
4.5
KC
Kasey C.
Employee
Share
"The best thing that has ever happened in the live-chat arena"
What do you like best about tawk.to?

Tawk.to is a very convenient and reliable means of connecting with your visitors on a site. The service is totally free for users who manage the service on their own. The users who need help in managing their live-support system are offered the service at a considerably affordable cost. The free nature of the service makes it accessible to all small and medium businesses. Tawk.to is developed with features that enable a site owner to set automatic welcome and greeting messages to visitors. It enables a situation whereby a visitor gets a pop-up message just a few seconds or minutes after making a visit.

What do you dislike about tawk.to?

Tawk.to is crowded with so many features that makes some services unavailable for first time users or those who are not quick in mastering the contents on the dashboard. Also, tawk.to does not keep messages in the archives as long as one would need them to stay. Messages get permanently erased automatically after a short period of time.

What problems is tawk.to solving and how is that benefiting you?

We have been using tawk.to as our sole live-support provider and have found the service convenient and reliable. It enables us to monitor the visitors on our site at any particular time and also shows their locality. Tawk.to also provides us with statistics on the dashboard on the number of visitors at a given period of time for instance a day, a week or a month. Also tawk.to has been enabling us to connect with our visitors effortlessly even at the time when there is no one manning the live-support chat provider.

Mid Market (51-1000 emp.)
Aug 21, 2019
 Source
Overall Rating:
4.5
RM
Ruth M.
Ruth
Share
"World's leading live-chat service provider."
What do you like best about tawk.to?

Tawk. to offers the users the most reliable and convenient means to chat with their visitors and monitor their WordPress site on a website. The live-chat application is completely free and works extremely fast. One can also access the tawk. to services via a browser without necessarily downloading the application. This way, a person can easily monitor and chat with visitors on a website at any place and any given time provided their device is connected to the internet. Tawk. to can easily be integrated with WordPress and works efficiently.

What do you dislike about tawk.to?

Even though tawk. to does not require any prior knowledge to operate, new users may find it a bit complicated to operate. Tawk. to appears crowded prompting the user to study it carefully to enhance its usability. Its design is not friendly to modern users and hence it requires some adjustments to fit the needs of the modern users.

What problems is tawk.to solving and how is that benefiting you?

At Course-researchers, we have been using tawk. to as our main service to monitor our visitors at our WordPress site. Through the service, we have always been able to connect with our visitors through chats and video calls. Tawk. to is easily customizable, a feature that allows us to configure it to suit our company's needs. The chat service automatically accepts chats and sends greetings to visitors. The service also allows us to determine the trends of visitors on our sites. It shows relevant statistics which are vital for keeping us informed on the specific number of visitors at a particular time..

Small Business (50 or fewer emp.)
Feb 16, 2019
 Source
Overall Rating:
4.5
CP
Christopher P.
Christopher P.
Share
"Available on both our phone and desktop!"
What do you like best about tawk.to?

I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient.

What do you dislike about tawk.to?

They feel at times a bit clunky and hard to understand and I dont like the ringing sound.

What problems is tawk.to solving and how is that benefiting you?

showing the live chat available icon has been enough to sway some sales because they know it's easy to reach someone without making a phone call.

Enterprise (> 1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
4.5
MR
Maulik R.
Technical Analyst
Share
"Live Chat Tool for Your Website"
What do you like best about tawk.to?

Track the visitors coming to your website now. You will get the notification in this tool. You can set custom message whatever you want to say to the visitors. Once the chat initiate , you can chat with the prospects ant talking about the requirements. You can also see what the visitor is typing and also you can barge in a secret message you can send to your team mate on the same chat window.

What do you dislike about tawk.to?

According to me, the customization and set up is quite difficult.

What problems is tawk.to solving and how is that benefiting you?

It was difficult to gather the requirements from the visitors as not everyone is filling up the contact us form. tawk.to helps me do this. you can chat with the prospects, gather the name and contact details and then can fill the lead generation form and convert it into a qualified lead...

Enterprise (> 1000 emp.)
Oct 23, 2018
 Source
Overall Rating:
4.5
VD
Veeresh D.
Research Assistant
Share
"It is good customer relation software"
What do you like best about tawk.to?

It is a free customer live chat available for users. It is free and you can design it and also have live chat hours. Holiday message.

What do you dislike about tawk.to?

Nothing to dislike when you get a lot for free.

What problems is tawk.to solving and how is that benefiting you?

Talk to customers and reply to their issues and questions