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GetResponse
4.3
(678)
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GetResponse Reviews & Product Details

GetResponse Overview
What is GetResponse?

GetResponse is a reliable email marketing software with marketing automation capabilities that can deliver tailored marketing experiences, engage customers, and boost sales through its extensive selection of features. A recent addition to the platform includes web push notifications and an email chat function. Improved automation workflows and SMS marketing features make it a preferred software for users.
Best known for being a platform that provides comprehensive marketing tools for small businesses, bloggers, and marketing agencies, GetResponse is a cloud-based software that simplifies communication with your core audience. GetResponse primary feature is an email creator that allows users to create professionally designed emails for mass sending through its selection of templates. The platform can build marketing automation workflows based on data and behavior ensuring personalized marketing experiences, better-engaged customers, and higher sales.

Company GetResponse
Year founded 1998
Company size 201-500 employees
Headquarters Gdansk, Pomeranian Voivodeship, Poland
Social Media
GetResponse Categories on Findstack
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GetResponse Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
GetResponse Pros and Cons
Pros
  • List building and list automation options available
  • GetResponse offers good templates
  • Easy-to-use design and spam testing
  • Supports powerful lead generation features best for eCommerce sites and webinar promotions
  • Lets users monitor Google, Facebook, and Instagram from the GetResponse account
Cons
  • Some of the landing pages don’t work great on mobile devices
  • The drag-and-drop feature could use some tweaks
  • The deliverability rate needs improvement
  • Basic plan doesn’t offer webinar features
  • Phone support is available only for the custom paid price plan
GetResponse Pricing

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GetResponse Awards
Findstack 2024 General Badge
GetResponse Features
A/B Testing
Analytics/ROI Tracking
Attribution Modeling
Behavioral Targeting
CRM Integration
Campaign Management
Contact Management
Content Management
Customer Data Platform
Customer Surveys
Customizable CTAs
Drip Campaigns
Dynamic Content
Email Marketing
Event-Based Triggers
Forms Management
Landing Pages/Web Forms
Lead Management
Marketing Automation
Mobile Marketing
Multichannel Marketing
Predictive Analytics
SEO Management
SMS Marketing
Sales Intelligence
Segmentation
Social Media Integration
Web Analytics
Website Visitor Tracking
Workflow Automation
GetResponse Media
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GetResponse Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 07, 2025
GetResponse Logo
678 GetResponse Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Dec 14, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Reasons I Use GetResponse as my Business Autoresponder"
What do you like best about GetResponse?

Honestly, I am not a particularly technically orientated user and so, for me, the superb tech support is their best feature. Every time I need to query how to do something, they are on hand with patient, helpful staff who are well trained and proficient in every aspect of the product.

What do you dislike about GetResponse?

Sometimes, because Getresponse is so feature packed, I forget exactly how to carry out particular tasks. Hence, I get to use their tech support chat a lot.

What problems is GetResponse solving and how is that benefiting you?

Keeping in constant contact with my email lists to enhance engagement and affiliate sales.

Small Business (50 or fewer emp.)
Sep 18, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I've been using Get Response for several years."
What do you like best about GetResponse?

I like their website builder and email platform. Very easy to use both and when questions arise, support is quick and very good.

What do you dislike about GetResponse?

There haven't been any downsides to using this program. Support is fast and helpful.

What problems is GetResponse solving and how is that benefiting you?

I've been building websites for years and it's always changing. I no longer build sites professionally but this helps with my own website without having to get into coding.

Small Business (50 or fewer emp.)
Aug 02, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"New to Email Marketing? start with GetResponse!"
What do you like best about GetResponse?

Setting up an Email campaign, adding a subscriber list, vast no of Email - templates, Email Automation etc. these are the things which I love most from the GR. However, the one thing that stands out is creating a Marketing funnel and we can create a Landing Page based on our campaign and needs. All these things don't need a tech or coding guy. A person with basic knowledge of CMS can kick start the campaign within an hour. Especially the kind of support we get from Getresponse is something amazing!

What do you dislike about GetResponse?

GetResponse is staying with the same set of features. In my opinion, there is no drastic change in the features side. If GR comeup with different set of features frequently it would be more helpful

What problems is GetResponse solving and how is that benefiting you?

Creating a Funnel, integrating it with the Email Automation tool, getting the email templates, and tracking all these things from different places is a lot of time and heavy work. where Getresponse is helping me in doing all these things in one place, it is saving a lot of time of mine and also the effort.

Small Business (50 or fewer emp.)
Jun 16, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good email marketing platform"
What do you like best about GetResponse?

I like that the platform is very user-friendly, easy to use and has many features like: automation, transactional emails, landing pages builder, pop-up builder, advance segmentation of subscribers list etc.

What do you dislike about GetResponse?

I wish that I could find more templates for pop-ups, but I think this is already work in progress.

What problems is GetResponse solving and how is that benefiting you?

GetResponse helps me keep my business and personal emails subscribers notified about products, services, blog articles, new podcast episodes and partnerships.

Small Business (50 or fewer emp.)
Mar 19, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Powerful, affordable marketing tools and integration"
What do you like best about GetResponse?

All your marketing tools in one easy to use system. Great support team

What do you dislike about GetResponse?

List-based vs. subscriber-based system. Would prefer to be able to tag subscribers based on offers instead of having to duplicate the same subscriber in multiple lists. Older email templates in auto funnel. Seems to have older and newer parts so doesn't always seem uniform.

What problems is GetResponse solving and how is that benefiting you?

Easy way to connect with and nurture audience; multiple marketing tools in one including an easy, affordable, powerful funnel software; store and products

Small Business (50 or fewer emp.)
Mar 03, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great option from basic to advanced users"
What do you like best about GetResponse?

They offer plans based on your current business needs and the option to upgrade as your email list expands. Their fees are very competitive.

What do you dislike about GetResponse?

The fact that if you change your mind after 1 year, you don't get a refund if you've paid for 3 years in advance for example.

What problems is GetResponse solving and how is that benefiting you?

Reaching an audience, figuring out what they like reading and what they click on.

Small Business (50 or fewer emp.)
Mar 01, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Suits my needs perfectly"
What do you like best about GetResponse?

The design features to make emails look as appealing as possible.

What do you dislike about GetResponse?

The fact that you can't remove the 60-second sending delay.

What problems is GetResponse solving and how is that benefiting you?

Email delivery is more efficient with GR than using a hosted mail server.

Small Business (50 or fewer emp.)
Oct 12, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Get Response Gets It Done"
What do you like best about GetResponse?

I like the fact that we can create our own templates, although GR's templates are very good.

What do you dislike about GetResponse?

Hoping I can insert videos soon. We produce a lot of them and they grab the readers.

What problems is GetResponse solving and how is that benefiting you?

We are able to communicate nicely with our opt-in readers and our analytics show we are getting response. Also like the fact that GR posts our newsletters on-line and we are able to insert the links in other social media.

Enterprise (> 1000 emp.)
Sep 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"several years of use of getresponse"
What do you like best about GetResponse?

the best for me is the email editor and the fact that you have a lot of automations

What do you dislike about GetResponse?

i do not have dislike points. i use a lot of things

What problems is GetResponse solving and how is that benefiting you?

i was able to have the biggest email campaign of my country in my field and also i have the highest % of opening of my email than anybody else

Small Business (50 or fewer emp.)
May 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great product for a difficult business, the business of staying organized"
What do you like best about GetResponse?

Ease of use and the customer support is top notch. When confusion creeps in, no worries, the help using chat is quick and knowledgeable.

What do you dislike about GetResponse?

Nothing has been less than satisfactory so far.

What problems is GetResponse solving and how is that benefiting you?

With affiliate marketing, trying to stay organized with emails is a constant. My greatest use with this product is for using the autoresponders, etc. for every product I advertise.

Small Business (50 or fewer emp.)
Feb 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"My experience with GetResponse"
What do you like best about GetResponse?

It is very easy to use, more precisely when you register you have a webinar available with detailed instructions on how to use the service and what its possibilities are. You have the opportunity to use this service for 30 days for free. I have used this service to create and send newsletters and email campaigns. The tool is very useful and has many functions, so you can create a targeted list of subscribers or segment recipients and follow the analytics that tells you how successful your email campaign is. The drag and drop option is available to create a newsletter. You have about 500 templates whose quality is excellent. A very important option is that you can schedule the time and date of sending emails so that GetResponse itself sends emails at the scheduled time. A very useful service for creating successful email campaigns.

What do you dislike about GetResponse?

In my use so far, I have not encountered the bad sides of this service.

What problems is GetResponse solving and how is that benefiting you?

GetResponse solves the problem of sending a large number of emails to different email addresses. This service saves you time and also gives you the opportunity to control the success of your email campaign.

Mid Market (51-1000 emp.)
Nov 07, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"GetResponse Review"
What do you like best about GetResponse?

It is a very great tool for email marketing with all the important features like analyses and reports, segmentation, automation, etc. I love their live chat support, very responsive and helpful!

What do you dislike about GetResponse?

Integration issues with Dreamwaver, somestimes losing the important codes when integrating DW into GR.

What problems is GetResponse solving and how is that benefiting you?

Using Getreponse for designing, broadcasting, analysing email blast. It has very nice looking UI and easy to navigate button. Pretty easy to learn!

Mid Market (51-1000 emp.)
May 14, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Reliable newsletter email marketing service"
What do you like best about GetResponse?

I have recommend Getresponse because first of all, the communication with the about service and product was very good. I have demand and requirement for the newsletter service and the company listens and suggested the best way to approach the goal. So before sign the contract, we had several discussion and online conference call for discussing. It was very helpful for understanding about the interface and the detail of the service. Most of all, the best thing of getresponse is the dedicated account manager. The dedicated account manager knows the situation of my company and suggest the best solution as well as give proper solution every time when I got question or difficulties. Also the automation is useful for send out email with proper conditions and timing. So we can expand our newsletter service with more customized and detailed.

What do you dislike about GetResponse?

The making newsletter template with the WYSIWYG editor is always confusing and makes me frustrated. When I edit the template with html editor mode, then come back to WYSIWYG editor then there was always many trouble. The code got changed by itself and not allowing me to use what I wanted. And obviously there's some bug on it, so I didn't change anything but sometimes it is not allowing me to save. I refresh and came back the editing page again and use same html code, then it allows. And I can't select text easily, I have to click several times and very carefully , then I can select and change. Also UI of the getresponse is not easily understandable for none technical people. I have made instructions how to use, but it wasn't that easy to understanding at the beginning. Especially it is hard to make them understood about automation system. It needed a lot of explanation but still they didn't fully understand. Documentation for developer need to be improved in my opinion. It's not easy to find the documentation, so everything I had to ask to my dedicated account manager.

What problems is GetResponse solving and how is that benefiting you?

We are sending newsletters to our subscribers daily to reach out more audience. And we also send out promotion email from our partners time to time. We would like to send newsletter more customized to the person who receives. For example, people who are interested in sports, only get sports related newsletters. I want to know if there's such option in Getresponse.

Small Business (50 or fewer emp.)
Feb 15, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best for Email Marketing "
What do you like best about GetResponse?

I love the autoresponder feature because they help me automate my messages without any hard work on my part

What do you dislike about GetResponse?

I would have loved them to enable an SMTP server for the lower plans. Unfortunately SMTP is available only for the enterprise users. It sucks really but we need it too

What problems is GetResponse solving and how is that benefiting you?

I make Money from promoting affiliate offers to my list via getresponse autoresponder.

Small Business (50 or fewer emp.)
Dec 23, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Getresponse: The Ultimate Email Marketing Tool!"
What do you like best about GetResponse?

First of all getresponse is very cost efficient For it's basic plan which is $15/month it offers alot of great features. Secondly Getresponse is the perfect choice for beginners it would not take time for beginners to get use to it because it is really easy to use.

What do you dislike about GetResponse?

Firstly the A/B split testing is not really convenient I feel that we donot have much control over it. Secondly I face issue when I want to adjust the image sizes it pixelates and takes time to get clear view of the image.

What problems is GetResponse solving and how is that benefiting you?

I use it as the only tool for my email business firstly I obviously use it for promoting my services to my subscribers and secondly besides that i use getresponse for building my landing page and funnel also which saves me cost for not using other landing page builders

Small Business (50 or fewer emp.)
Mar 11, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Efficient Tool "
What do you like best about GetResponse?

I've always worked in tools like Hubspot or Eloqua for email marketing but this tool for a smaller scope is very efficient and user-friendly.

What do you dislike about GetResponse?

The email editor is a little limited: once you go to HTML view, you can no longer go back to drag and drop.

What problems is GetResponse solving and how is that benefiting you?

Email Marketing

Small Business (50 or fewer emp.)
Jan 25, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great CMS!"
What do you like best about GetResponse?

Very easy to navigate and craft custom emails.

What do you dislike about GetResponse?

Clunky design, poor customer service overall.

What problems is GetResponse solving and how is that benefiting you?

Email marketing, improving CTR.

Mid Market (51-1000 emp.)
Oct 09, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"great service"
What do you like best about GetResponse?

GetResponse is easy-to-use email marketing software, is easy-to-use email marketing software. It offers many advanced features that you can try for free, including Salesforce integration and flexible auto-responders. ... Whether you're promoting content, selling products, or holding a contest.

What do you dislike about GetResponse?

Some things in the interface are not very intuitive. Like when I want to create an email as part of my automated campaign, and it's called a "newsletter." But like I said above, the answers are only moments away with their chat support, so I can't complain. One of the things I really don't like is that when you remove a contact from one of your lists, it's gone. There is no "all contacts" repository where you could keep a contact, but without any list memberships.

What problems is GetResponse solving and how is that benefiting you?

great benefits for companys

Mid Market (51-1000 emp.)
Aug 08, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy easy!"
What do you like best about GetResponse?

I love how easy it is to use with the templates.

What do you dislike about GetResponse?

There are limitations within the templates of how things can be laid out.

What problems is GetResponse solving and how is that benefiting you?

Growing customer awareness.

Small Business (50 or fewer emp.)
Apr 25, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Email Marketing Automation Software"
What do you like best about GetResponse?

I think the best use of this product is the automation feature. You are able to really setup complex marketing campaigns.

What do you dislike about GetResponse?

It's hard to look at all of the different customers in your system

What problems is GetResponse solving and how is that benefiting you?

Email automation has allowed me to add more customers to my email list

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