Klaviyo Reviews & Product Details

Simple integration with custom platform.

All is ok. I system works normal. Support ok.

We organize emails flow for 2 our websites: Svetpohistva.si, Svijetnamjestaja.hr: Dropped shopping cart, welcome flow. Newsletter. Subscribe for our newsletter.

The software is intuitive and easy to use.

Nothing comes to mind. Software is very easy to use.

Klaviyo is helping us keep in touch with our customers and improve our conversion ratio.

I love that the user interface is plug and play. They make it easy to learn with their academy and customer service is very responsive even when ticket volume is high.

At times it is limiting in the way we can visualize different branding elements (e.g., header and footer) without custom coding the email.

They do offer both email and sms all in one but their sms offering is not quite up to speed yet compared to other providers e.g., Attentive.

Using klaviyo, it's quite easy to navigate. One strong point that helps us test is the opportunity to see what a/b test subject line will work. I like seeing whether an email is statistically significant or not.Helps me adjust the way we send and formulate subject lines

I still have my questions regarding the reporting that happens on klayvio. I don't really understand how we can formulate benchmarks as products are so different. How do we understand what types of brands are in category?

Klaviyo is solving the need to create funnels easily, how klaviyo could help more is suggestive sections of what has not been built out yet or setting klaviyo reminders to check on specific flows. IE SET MY OWN REMINDER TO CHECK ON THIS FLOW.

the creativity and blocks i can use for every template. the campaign set up is very nice

i wish the customer support helped with issues arising throughout sending newsletters, examples looking into data sent, etc

there are no problems as of yet. But one, i had issues with delivery but there is no customer support on looking into an issue and helping

I love the metrics. I appreciate the insights regarding my customers, it is another necessary piece to the puzzle of interacting and growing with your customers.

Sometimes the functionality isn't the most intuitive, but eventually you get it.

We are building our customer communication and interaction by using Klaviyo.

Klaviyo's setup is incredibly fast and simple. No tech or coding knowledge is required. All Shopify events and properties' values sync incredibly fast and give you access to an infinite number of scenarios to run impactful campaigns at scale.

The fact that it's a Shopify only tool. If only all other CRMs could be as simple!

We transitioned from Mailchimp to Klaviyo a few years ago and the change was incredible. We were able to reduce our reliance on paid traffic and improved loyalty thanks to a more sophisticated CRM strategy that Klaviyo actually made simple to execute on.

The ability to integrate with Shopify and create dynamic customer segments

Not being able to preview the email content or subject line once it has been scheduled

No current problem. Benefits are that we can integrate our SMS and reduce saturating our audience with too many marketing

Super powerful automations and targeting

Consent status has caused us some headaches

We're collecting more and more email addresses, and sending relevant messages to our customers with it

The segmentation capabilities have been very helpful! The drag and drop template builder is great to use as well.

Having to pause and reschedule an email if you have to edit

It's been a huge benefit being able to segment by customer behavior and history.

I like how easy it is to use. Klaviyo does a great job by setting you up with templates and has an incredibly user-friendly interface making email marketing a total breeze.

There is a bit of a learning curve. Their segmentation logic was different than any other ESP I'd worked in. I don't love the logic for setting up flows either, but I think that's just because I was new to the platform. Once I got the hang of the logic I was good to go.

Meeting our customers right where they're at. It's nice to be able to see what kinds of content resonates with our customers and give them more of that. It's also great that we can engage with the customers who want to engage with us.

Klaviyo has been very easy setup for email blasts and for several of our automated triggered email campaigns.

A/B testing is somewhat limited for all around testing

Best segmentation tools and drag and drop builder for campaigns

Easy to integrate with yotpo. A lot of information is shared.

We do not use it that much in Klaviyo. We have a lot of question on the fidelity program from visitors.

Communicate with customers about our promos and news about our company.

Great integration options and ability to track data seamlessly from Shopify through to Klaviyo.

Could use some improvements with the email builder.

Connecting our data seamlessly through all of our integrations. Works great as our main CRM.

Klaviyo is very easy to use. It lays everything out for us, works well, and customer service is terrific. Great for our needs.

Cost. Other than that, there is nothing much I find an issue with.

Klaviyo helps us with email marketing.

Integration with Shopify platform and other Shopify plug-ins, such as the Judge me review app and our shipping tracker platform. Mail chimp seemed a bit more clunky and less integratable with Shopify.

The email flows are only triggered based on past events. When we have future date events that should act as triggers we have to creat a separate campaign email. Really frustrating, time-consuming and prone to more human error. Also, wish there was an easy way to pull giftee emails from Shopify and separate shipping details, etc. flows based on giftor and giftee.

Klaviyo is an easy way to keep up communication with our customers and the hints and tips along the way are usually really helpful.

Everything is intuitive and very easy to use. The support is helpful anytime I have a question and the results we've experienced since switching to Klaviyo have been outstanding.

Not much. The few things I disliked have been updated/fixed since we've switched over so now I don't really have any complaints aside from a higher cost than some other options.

Staying top of mind with customers, reaching out to them regularly with a very small team. Klaviyo flows allow us to be more productive with less time spent. More sales.

Klaviyo is easy enough to navigate and teach yourself. Also, the tutorials are helpful if you get stuck. I can use my branded colors and font and upload images created on Canva.

It takes some time and effort to get the list segments right, but it's a useful ongoing tool.

Our brand consistently receives orders every time we send a customer communication. It's a low-cost way to connect with our audience, make announcements, and stoke sales.

Klaviyo is the best email marketing platform around. Their platform has always been intuitive and easy to use. They listen to their customers and constantly update their system to match their customer's needs.

Klaviyo is still playing catch up on some of its SMS features compared to other programs. SMS pricing looks great however their plan structure inherently limits your segmenting abilities with the active profile limit leading us not to send as many SMS campaigns per month. In our opinion, the ability to integrate SMS into our email flows is worth the pricing, lack of features, etc.

We are increasing our LTV and RCR. Some months Klaivyo counts for 30% of our overall revenue, which helps offset the pain of acquiring new customers with rising social ad costs.

Lots of flows and customizations. Works well for ecommerce.

More expensive than some other options for email.

Marketing emails and flows for e-commerce business.