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Drip Marketing Automation Software logo
Drip
Automate Your Marketing Flow
4.4

( 459 )

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Drip Reviews: 4.4/5 — Solid Choice

Drip Overview
What is Drip?

Connect, engage, and relate to every customer on a personal level with smarter ecommerce marketing automation by Drip.

Company Drip Global, Inc.
Year founded 2013
Company size 51-200 employees
Headquarters Minneapolis, Minnesota, USA
Social Media
Drip Categories on Findstack
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Ask Questions about Drip
What Drip is best for?
How does Drip compare to Brevo Marketing Platform?
What are the pros and cons of Drip?
Drip Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Drip Features
A/B Testing
AI-assisted content or subject line generation
Analytics/ROI Tracking
Attribution Modeling
Behavioral Targeting
Campaign Management
Chatbots / live chat / conversational marketing
Contact Management
Content Management
Conversion rate optimization (heatmaps, session replay, feedback polls)
CRM Integration
Custom audiences (social ads) and ad audience sync
Drip Media
Drip video thumbnail
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Drip Screenshots
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Drip Expert Review

Drip has one plan. Not a cheap tier and an expensive tier — one plan, with every feature unlocked, priced solely by how many people are on your list. At 2,500 contacts that is $39 a month including unlimited email sends, 50 workflows, dynamic segments, onsite campaigns, and the API. In a category built on gating automation behind upgrades, that is a genuinely different structure and the main reason to consider it.

  • What it is: An ecommerce-focused marketing automation platform combining email, onsite campaigns, and behavioural workflows.
  • Best for: Ecommerce stores that want serious automation without decoding a feature matrix.
  • Pricing: One plan scaling with list size. $39/month at 2,500 contacts, published to 100,000, custom above. Verified July 2026.
  • The honest catch: There is no free tier at all — only a 14-day trial — and no cheap entry point for a small list.

What Is Drip?

Drip positions itself as ecommerce marketing automation rather than email marketing, and the distinction shows in what it prioritises: behavioural triggers based on what someone browsed or bought, onsite campaigns like popups and forms, revenue attribution per workflow, and a visual builder designed around purchase behaviour rather than newsletter sends.

Drip’s pricing page showing a slider set to 2,500 people at $39 per month, with unlimited email sends, dynamic segments, onsite campaigns, up to 50 workflows and unlimited sub-accounts all included.

The pricing model follows from that focus. Rather than separating a basic tier from an automation tier, Drip gives everyone everything and charges by list size. Its own page states it plainly: no hidden fees, pricing based on list size and send volume. For a store owner who has been caught by a competitor’s “automation requires the next plan up” wall, that is an immediately legible proposition.

The trade-off is that there is no cheap way in. Where MailerLite and Kit offer free tiers and Brevo starts very low, Drip’s entry point is $39 with a 14-day trial and nothing beneath it.

How Drip Works

  • One plan, priced by list size. No tiers, no feature gates, no upgrade path to decode.
  • Unlimited email sends at any list size, so frequency costs nothing.
  • Up to 50 workflows included, which is generous for a mid-market store.
  • Onsite campaigns. Popups, forms, and on-site behaviour capture rather than email alone.
  • Behavioural triggers and revenue tracking. Automations driven by browse and purchase data, with revenue attributed per workflow.
  • Unlimited sub-accounts and an open API, included at every list size.

Drip Pricing

Captured from Drip’s pricing page in July 2026. The page uses a slider rather than published tiers.

List size Price Included
Up to 2,500 $39/month Unlimited sends, dynamic segments, onsite campaigns, 50 workflows, sub-accounts, API
Above 2,500 Scales with the slider Same feature set at every size
Above 100,000 Custom Quoted

What matters about this structure:

  • You are choosing a list size, not a plan. Every feature is available at $39, which removes the most common failure in this category — discovering that the automation you bought the tool for sits two tiers up. Compare that to Constant Contact, where segmentation and automation are tier-gated, or Kit, whose free plan permits one automation.
  • Unlimited sends means frequency is free. As with Zoho Campaigns, only list size costs money, so a store emailing several times a week is not penalised. That is the right shape for ecommerce, where triggered flows fire constantly.
  • There is no free tier. A 14-day trial with up to 2,500 contacts, then $39. For a store with 300 subscribers testing the waters, that is a real barrier, and several competitors will let you start at nothing.
  • $39 is not cheap for a small list. At 2,500 contacts you are paying roughly what Constant Contact charges at 5,000. The value case is the feature set, not the rate — if you will not use workflows, onsite campaigns, and revenue tracking, you are overpaying.
  • 50 workflows is the one real ceiling. Generous for most stores, but worth checking if you run highly segmented flows.
  • Pricing above 100,000 contacts is quoted. Published rates stop there.

Who Should Use Drip

  • Ecommerce stores running triggered flows. The clearest case — abandoned cart, browse abandonment, post-purchase, win-back — where behavioural data drives the automation.
  • Teams burned by feature gating. If you have paid for an email tool and then discovered automation costs more, Drip’s structure is the direct answer.
  • Stores that email frequently. Unlimited sends make cadence free.
  • Agencies managing multiple stores. Unlimited sub-accounts are included at every level.

It fits poorly for newsletters and content businesses, where Kit’s creator tooling and free tier suit better; for very small lists, where $39 with no free option is hard to justify; and for businesses needing only broadcast email, where MailerLite or Brevo cost a fraction.

Honest Pros and Cons

Strengths

  • No feature gating whatsoever. Everything included at every list size — the standout characteristic.
  • Unlimited email sends. Frequency costs nothing.
  • Genuinely good ecommerce automation. Behavioural triggers and per-workflow revenue attribution.
  • Onsite campaigns included. Popups and forms rather than email alone.
  • Unlimited sub-accounts. Useful for agencies and multi-store operators.
  • Simple to evaluate. One number to compare, which is rare here.

Limitations

  • No free tier. A 14-day trial and then $39, where competitors offer permanent free plans.
  • Expensive for small lists. $39 at 2,500 contacts is above the category norm on rate alone.
  • 50-workflow ceiling. Generous, but a real limit for heavily segmented operations.
  • Ecommerce-shaped. Less suited to publishers, creators, and B2B nurture.
  • Pricing above 100,000 is quoted. No published figure at the top end.
  • Trial limits sends, so a full evaluation of deliverability at volume is not possible in 14 days.

Drip Alternatives and How It Compares

  • Klaviyo is the ecommerce market leader with deeper store integration and reporting, at higher cost as lists grow.
  • Omnisend targets the same ecommerce automation market and offers a free tier.
  • ActiveCampaign goes further on B2B and complex behavioural automation, with tier-gated features.
  • Kit is the creator-focused alternative, free to 10,000 subscribers with commerce built in.
  • MailerLite and Brevo are considerably cheaper for straightforward email.
  • Zoho Campaigns shares the unlimited-send model at a much lower price, with weaker ecommerce automation.

For a broader survey, browse our marketing automation directory.

The Verdict

Drip’s pricing is the most honest structure in this category, and that is worth more than it sounds. Feature gating is the standard way email platforms extract upgrades — automation on the next tier, segmentation on the one above, a send cap to push you along — and it makes genuine comparison exhausting. Drip removes all of it. There is one plan, everything is in it, and the only variable is how many people you are emailing. If you have ever bought an email tool and then found the automation you needed behind a paywall, that structure alone justifies a look.

The cost of that simplicity is that there is no shallow end. At $39 for 2,500 contacts with no free tier and a 14-day trial, Drip is more expensive per subscriber than most of the category at small list sizes — you are paying for a full automation platform whether or not you use it. That makes the decision unusually clear-cut: if you will genuinely use behavioural workflows, onsite campaigns, and revenue attribution, the rate is fair and the absence of gating is a real advantage. If you mainly send broadcasts, MailerLite, Brevo, or Zoho Campaigns will do that for a fraction and you should not be here.

The fit question is ecommerce. Drip’s automation is built around browse and purchase behaviour, and its revenue tracking answers the question stores care about — which flow made money. For a Shopify or WooCommerce store running abandoned cart and post-purchase sequences, that focus is exactly right, and Klaviyo is the main comparison worth running. For a newsletter, a creator business, or B2B nurture, the same money buys a better-fitting tool elsewhere.

FAQ

How much does Drip cost?

Drip has a single plan priced by list size, starting at $39 per month for up to 2,500 contacts and scaling upward via a slider, with published rates to 100,000 subscribers and custom pricing above that. Every feature is included at every list size — unlimited email sends, dynamic segments, onsite campaigns, up to 50 workflows, unlimited sub-accounts, and API access. A 14-day free trial is available with no credit card required.

Does Drip have a free plan?

No. Drip offers a 14-day free trial covering up to 2,500 contacts with limited sends, but there is no free-forever tier. This is a meaningful difference from Kit, which is free to 10,000 subscribers, and from MailerLite and Omnisend, which both offer permanent free plans. For a very small list, Drip’s $39 entry point is a genuine barrier.

Does Drip gate features behind higher tiers?

No, and this is its defining characteristic. There is one plan, and automation, segmentation, onsite campaigns, workflows, sub-accounts, and API access are all included regardless of list size. Price changes only with the number of contacts. That removes the most common frustration in email marketing software, where the automation people actually want sits one or two tiers above the advertised price.

Is Drip better than Klaviyo?

They compete directly for ecommerce automation. Klaviyo has deeper store integration, more sophisticated reporting, and a larger ecosystem, and is generally the stronger product at scale — with costs that rise accordingly. Drip is simpler to evaluate and price, includes everything from the entry point, and suits stores that want capable automation without a complex plan structure. For larger stores Klaviyo usually wins; for mid-market stores wanting predictability, Drip is a legitimate choice.

What is Drip best for?

Ecommerce stores running behavioural automation — abandoned cart, browse abandonment, post-purchase, and win-back flows — that want every feature available without decoding a tier structure. Unlimited sends make frequent emailing free, and revenue attribution per workflow answers the question stores care about. It is a weaker fit for newsletters, creator businesses, very small lists, and anyone needing only broadcast email.

Last reviewed: · Our methodology
Founder & Software Review Editor
Axel Grubba is the founder of Findstack, a B2B software comparison platform, with his background spanning management consulting and venture capital where he invested in software. Recently, Axel has developed a passion for coding and enjoys traveling when he is not building and improving Findstack.
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Last updated: September 27, 2026
Drip Marketing Automation Software logo
459 Drip Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Jan 29, 2024
 Source
Overall Rating:
1.0
FC
Frank C.
Founder
Share
"After issuing a trial they cancel my account"
What do you like best about Drip?

It had decent email automation features.

What do you dislike about Drip?

The atribution reporting, the lack of products groups you can add, customer service.

What problems is Drip solving and how is that benefiting you?

Right now it doesn't solve any problems. Their onboarding and communication for new customers is horrific.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Broken for months with no sign of improvement"
What do you like best about Drip?

User friendly interface. It's very simple to understand.

What do you dislike about Drip?

Woocommerce integration hasn't worked for some months. Typeform integration needs improvement when working with multiple forms.

What problems is Drip solving and how is that benefiting you?

Sending automated emails

Small Business (50 or fewer emp.)
Apr 30, 2021
 Source
Overall Rating:
1.0
Suganthan M. avatar
Suganthan M.
Co Founder And Product Lead
Share
"Fantastic platform but slow support"
What do you like best about Drip?

UX and the overall setup is crisp and clean. Features work exceptionally well. Easy to use.

What do you dislike about Drip?

Slow support. The lack of live chat or ability to talk to someone. I set up the account, went through the painful and time-consuming task of verifying my domain and did everything as they asked. The account got flagged immediately before I could send a single email. It was frustrating. It took me a day to get the limitation removed. I set up the backend integration with Gravity forms, and it didn't work. Contacted support and still hasn't received any support. It's appalling considering the nature of the business. Waiting for a day or two to get a response means we lose money. I wanted to subscribe, but I won't do it because I know I won't be able to count on them in the future if something goes wrong.

What problems is Drip solving and how is that benefiting you?

Email marketing at scale.

Small Business (50 or fewer emp.)
Nov 25, 2020
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Don't recommend due to the constant outages"
What do you like best about Drip?

I really like the platform and find it easy to use.

What do you dislike about Drip?

Lately, I've been in contact with support once a week regarding an outage with their service. The only response I get from support is "the outage is out of our control" or "our development team is working on it". If you check their drip status page you will see a lot of issues listed. And they don't even list all of the issues on this status page. This software is not reliable as of November 2020. It has caused me dozens of headaches and thousands of dollars in ad spend because it just breaks on a regular basis. Now, I'm going to have to invest so much of my time to rebuild everything under a new platform. I would not recommend their software since it is not stable. I regret using it.

What problems is Drip solving and how is that benefiting you?

API Integration with Integromat

Small Business (50 or fewer emp.)
May 13, 2020
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Drip does what it says it will do for the most part - until you need support from them"
What do you like best about Drip?

My favorite feature of Drip is the ability to utilize tags and visual funnels.

What do you dislike about Drip?

I do not like the lack of features and integrations.

What problems is Drip solving and how is that benefiting you?

Drip helps you segment and automate your funnel based upon behaviors and actions.

Small Business (50 or fewer emp.)
Sep 19, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Drip is a total scam that invests more money in marketing than functionality of the tool. "
What do you like best about Drip?

The 24/7 support, branding, marketing, fonts, colours, and email builder

What do you dislike about Drip?

You basically can't do most of the most basic email automation action items for an ecommerce store. Example - Very complicated to set up abandon cart based on product - after 5 hours of trouble shooting the support team can't figure it out. They only do abandon cart by bulk. You can't do a supression list based on people who haven't visited the website. Drip doesn't even have "hasn't visited website" option in their tool.

What problems is Drip solving and how is that benefiting you?

I actually can't solve that much. I managed to only send one off emails like mail chimp and even after two weeks of diving deep into the tool they can't set up the most basic automation sequences because of the way rules fire, workflows are triggered, tags etc... I have spent about 30+ hours on this tool and they can't perform the basic functions. This was a tool made for devs and not marketers. They invested heavily in branding and marketing but the tool is for basic ecommerce stores that group all their products together.

Small Business (50 or fewer emp.)
Mar 21, 2019
 Source
Overall Rating:
1.0
EP
Eugen P.
Eugen P
Share
"Drip used to be really great. In two years, they've simply gone downhill. "
What do you like best about Drip?

I loved the product, back when it was working and when customer support was actually there.

What do you dislike about Drip?

Where to start. First, it literally doesn't work. You think it works and then you look closely and notice you have hundreds of subscribers "stuck" in workflows. Automation not actually firing. Emails not going out. You reach out to support and get back an answer in a few days. We're looking into it. Very late but very polite and friendly. Then, it happens again. And again. We're looking into it...

What problems is Drip solving and how is that benefiting you?

I've been using Drip with a 100K list for several years. They've been my main (only) email and automation platform. I'm in the process of moving.

Mid Market (51-1000 emp.)
Nov 06, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Not functional for Europe Campaign"
What do you like best about Drip?

Just lead scoring and campaign manager accettable

What do you dislike about Drip?

The bounce rate block alla campaign. terrible. The work flow if and else is too rigid

What problems is Drip solving and how is that benefiting you?

No one

Small Business (50 or fewer emp.)
Apr 20, 2018
 Source
Overall Rating:
1.0
JG
Jonathan G.
Founder
Share
"Policy changes that don't apply"
What do you like best about Drip?

Drip had excellent deliverability rates, decent pricing.

What do you dislike about Drip?

Drip closed my ethereum smart contract related account due to being "adjacent" to the cryptocurrency industry. Yet, they allowed me to use and pay for their service for over a month before closing my account. I had already invested time and money into their API, only to be removed from the service due to arbitrary policy changes.

What problems is Drip solving and how is that benefiting you?

None. Drip closed my account.