Podium Reviews: 4.6/5 — Highly Rated

I truly enjoy the ease of communicating with customers from our website and giving them a quick response to their questions. I enjoy how easy it it to scroll through past conversations and still have the capability to pick up from where the conversation left off.

Sometimes there are issues with not refreshing conversations without logging out completely and/or rebooting the app for it to refresh all conversations. I wish that the review invitation would remind or follow up with customers after a certain time frame when the review has not been done.

We have a great deal of traffic to our website and through Podium, it allows me to keep up with customers and their requests at any part of the day, whether I am in the office or at home after hours.

It is very simple to use, it helps my staff effectively use their time, and easily stay in touch with the customer. From a management perspective, it allows me to keep up with communications between staff and customers, and even more freedom to enjoy a day off work, but still keep up with what is going on while I'm away. I have found that response rates are up, because text is often preferred over other forms of communication. The monthly stats and google review tracking are presented in clear, easy to understand numbers, so that staff performance is easy to identify.

Constant app updates make it more cumbersome to keep up with, and often present glitches. The mobile in general is not as user friendly as the desktop version, but manageable.

Google reviews are at an all time high. Staff performance is clearly identified.

Being able to connect with clients or customers so easily and quick really steps up personal connections. Being able to send review invitations directly to customers really helps support the business. Podium has allowed us to gain plenty more exposure via reviews and customers are constantly telling us they came to our business because of our reviews. Not only has it made it easy for us to connect with customers but it has made it easy for the customers to connect with us. Not everybody has time to always come in to sit down and talk about designs, gifts, ect so being able to do that through podium has only broadened our options.

Nothing to really complain about, I think Podium really nailed it on the head with this system. The idea of being able to connect with customers to easily has changed the game of connectivity. Very well designed system and I'm sure it will only get better over time.

Customers have busy lives and cant always chat over the phone so being able to text and connect that way eliminates a lot of wasted downtime. One of the biggest benefits is being able to send reviews links. Making it 10 times easier for a customer to write a review has allowed our business and clientele to only expand.

I like the fact that you can do reviews, live chat to communicate with customers, and have internal communications with employees all on the same site. It makes it really easy and convenient for busy businesses to keep track of things going on within the company on a daily basis.

So far I don not have anything negative to say about Podium. I think it's an awesome tool to have!

So far we have not had any major issues with Podium.

I love the option to send a automatic review invite at the end of a transaction.

I think the layout of the podium home page could be more clear and notification of a new message could be louder or perhaps continue dinging every so often until addressed to improve response time.

The option to text customer has really helped

connected to cell phone as well as work computer

There is nothing that I dislike. Very user freindly

podium makes it easier to stay in contact even after business hours

This app allows us to give our customers great service! It makes it easy to connect in a one on one manner before the customer comes into the shop.

nothing I can think of at this time. It seems to be very useful for us and helps us to connect with our customers.

being able to help people when they need it, letting people know information before they come into the shop.

easy access ,make doing service a breezy able to multi task and get more done

wish it would access in work customers better ,i like that i can do a bunch of other stuff and help customers at the same time

able to get authorization quicker when customers are in meeting or cant talk on the phone able to get more customers in the door

I enjoy using podium for the mere fact that its instant. You don't have to download photos of vehicles to computer then send via email. Its an instant communication between you and the customer.

That it doesn't talk to our CRM.We have to copy and paste the notes from one to the other.

Able to save more appointments.We had a lot of customers show up after we had recently called them and they had texted our company number to reply for example...im on my way.When prior to using podium we wouldn't receive those messages because its a land line.

the ability to connect almost instananeously and the way it gives you the ability to forge a relationship quickly and with out too much effort.

glitches in the software that make me have to uninstall and reinstall the app periodically.

Reaching customers with out them having to physically enter the showroom opens up a whole new realm of potential clients and prospects.

I enjoy not having to give my personal number out to every client I encounter.

I’ve not found anything I don’t like yet.

I’m not using my personal number and I like that all of my managers can see all the conversations I have with clients. I enjoy that if I have a day off of work, someone else can handle all my clients if they should need something.

The fact that SMS/texts are the focus and that it is one click to leave a review on Google set Podium apart from the rest.

Pricing can be tough for some clients to accept.

Ranking on search has improved as the positive reviews have piled up. Local reputation is very important for all of our clients and Podium helps them all.

What I like best is it's ease of use and excellent support staff.

I wish it could integrate with Yelp, but I understand the legality.

More reviews - fast response time to patient questions.

We signed up with Podium in 2016 and I was immediately impressed with the level of customer service. They are always asking for feedback and constantly improving the platform to meet our needs. As changes occur with the review sites we use most often to get feedback from our customers, they are always ahead of the curve and don’t wait until there’s a problem to update their platform. On the rare occasion that there is an issue, they provide frequent updates while working on a resolution and have always communicated in an honest and caring manner. They have not only earned my trust and respect, but also my highest recommendation.

They integrate with GMB, but don’t allow multiple pages to be connected. This wouldn’t be an issue unless you have a business with GMB Department pages, like we do. They represent the same business and location, but allow us to use the different GMB features reserved for sales, service or parts. It’s probably more something I dislike about GMB, but I had to put something in here.

Customer feedback and getting our whole team involved in solving customer issues. Increasing our reviews hasn’t only helped us from an online reputation standpoint, it has also helped us identify internal issues we can easily resolve and helped us identify employees and departments who are consistently doing a great job and providing excellent care for our customers. The reporting is really great and gives us all kinds of insights.

The easy to use app is helpful to keep track of marketing contacts although I wish I could access my contacts from my phone directly. It is a great way to send review requests.

I dislike that I cannot access my contacts on my phone from the app. I also find it difficult to save updates to a template. It would also be great to have a window pop up after entering a sale in our pos system asking if you want to add customer to contacts and send a review.

It has given the customers a chance to let us know what we could do better and what we did well already.

I think the efficiency of the site and how easy it is for patients to leave reviews. We can communicate without having to call patients so often.

I dislike that we cannot merge both of our office locations with the same text number.

Reviews!

Podium has been such a great addition to our office. We are able to easily send reviews to our patients and it takes them only a couple of minutes to fill out the review. It's easy, quick, simple to use and efficient.

Sometimes our older patients have trouble navigating Podium but for the most part everyone thinks it's easy to use.

We have realized what a difference it makes for our patients to fill out reviews. We get such great feedback from patients and it's such a great feeling to hear nice words from our patients.

Podium has helped us with our patient's communication via text making it easier and efficient for both, the patient and us.

As of right now we seem to like everything.

Easier communication. Under industry: Our industry is Orthodontics, you should add it

simple, quick, and efficient. It's a great way to keep up with your reviews online, Support is fantastic...

there isnt anything i dont like. there isnt anything i dont like

reaching out to patients faster thru text, they can also send us pictures thru text

How easy it is to use able to upload customers easily to keep in contact with them

Nothing the system is very user friendly

Customer contact and review

How organize the app is, I have been using it for a couple of days but is easy and simple

How the reviews work, That's the only part that I dont understand

Talking to customers and how easy it is to talk to multiple at once

I enjoy the ability to send invites to my clients that lets them leave a review in an easy one click fashion

That is there is a message received when we are closed it affects my rating if I am unable to respond right away.

Staff is much more likely to ask for reviews with the help of Podium. Out Google review score has risen by 2/10 of a point!

I like Podium for its simple UI. Sending messages is a snap, and its review tracking system is top notch. It makes staying in constant contact with my clients an absolute breeze.

Nothing that I've run into has been an issue thus far.

Ease of contact with customers. It's insanely easy to track and monitor reviews and conversations 24 hours a day.

I like best the review function because it's critical these days to receive quality but genuine reviews. Second most, I like the chat feature with customers.

I wish the website was a little different in terms of navigation.

We are solving customer reviews and live chat problems. The benefits are seamless interaction with the customer and in retrieving important reviews.

Managing online reviews, sharing knowledge through reviews

A little confusing about receiving the messages

connecting to customers, responding to reviews

I enjoy reading the customers reviews. It provides our company with the information we need to improve on and what we are doing correctly.

I do not like the recent update. It is more difficult to navigate and access internal information.

Our job efficiency is improving. We are providing a better service to our customers.

I love how easy it is to send our patients a link to be able to review us and provide feedback

There’s not much that I don’t like about this application, if any. It’s great and simple.

It’s more efficient and quicker to be able to have our patients provide us with crucial feedback.

I like being able to send 50% of customers from our CRM review requests, and 50% NPS requests. I also like being able to have automatic texts back to NPS responses since I alone man the reputation of a company with over 150,000 customers.

We had a hiccup initially where I thought I was sending Net Promoter Score requests but the system was not. It has since been fixed.

None anymore. I'd like to understand if Zapier can convert some of the valuable feedback into Airtable.

I love this product and use it every day. The thing I love the most is you can literally use Podium for all your communication. Also, I love the fact that as a bonus you can boost your reviews. It is super simple to add users, get the team involved and start taking care of customer needs. The support team is also FANTASTIC and always helpful!

I do wish there were some features that aren't there yet but the development team is working on those and releasing those features soon!

Podium really addresses all interaction needs both internally and externally. They address both sides of the equation when it comes to online interaction with clients. They both make it simple for customers to leave a review and also generate leads through making it easy for customers to get in contact with us through texting.

I like how modern the user interface is. It provides a decent amount of user configurability, while also maintaining simplicity and ease-of-use. The navigation between different accounts is also simple and easy to use. I thoroughly enjoy using this website every day

The landing page when you login can sometimes be a bit of a pain, but again, that's really minor compared to other services I've used in the past. In all honesty, it really doesn't bother me much!

There are numerous software companies that have the services that Podium offers, however, I believe that Podium integrates, and executes the best because of its ease of use. I've been able to connect numerous accounts to my login and it's easy to navigate the different social media reviews from each one!