Podium Reviews & Product Details

This platform is super user friendly and simple to keep up with!

I don't like the number of notifications I receive per response.

Quick and easy communication with the customer.

The ability to instantly connect with our customers, and leads, cannot be beat.

The software can hang from time to time, requiring a refresh.

Between having leads reach directly out to our sales reps, the ability to take payments via podium, and the ability to write macros to send out sale information, the benefits are countless. Also, accumulating reviews and the ability to respond to them, no matter what the platform, is convenient. The newest feature of campaigns is fantastic! You can text thousands of people with your message!

You can talk directly to the tenant. That makes the door of communication easier. I think that this allows everyone to be on the same page and opens what we need and since we all live in a digital day and time this app is helpful. So when someone needs help. The upside of the information is getting in our all over the place all at once. That helps in situations when you want to tell someone something multiple ways without over sending the information to the tenant and over telling them information. I think that is a good thing about using podium and then you can answer questions and also send any other things need with the two way communication method installed and allowing pleopke to ask questions or email on that app. I think the daily information is goof as well when it comes to knowing what has been going on while you at not on th clock for work

Can not text and email at the same time. Sometimes it’s needed. Sometimes people do not see a text or would like to go directly to the link without having to do too much to get there. Since sometimes you do not know if someone had an older phone that cannot get to it or if the link was not enough to get where they assumed they needed to be. I think there should be a link to just get the review and export it automatically on the website. I don’t like the fact that it automatically closes or opens some text and I don’t get notifications on my cell phone I made sure they were on. I think on some point a calling feature would set this whole app up in a whole different way and will turn into like a GOOGLE VOICE as spec literally that is the only thing missing from this app.

Getting in contact with many people at once. That makes it easier to have all you need in one place while doing many task. I solved the problem of that getting to the people to get my review link as soon as possible. So we can get the information to them if they are missing it or just a well informed reminder while doing that I so I think there needs to be a reminder text or email send once more or so. In order to see if the tenant has gotten the needed information.I think that information would be really helpful when it comes to updating the website for new users.

Centralized resource for all reviews including feedback response, SMS and email integrations and review platform integrations

When customizing the tool, it took some time for the Podium team to accomplish what we wanted

Centralization of review response. Manual work across various platforms was a serious and inefficient problem,

Text messaging is key in 2021, way to go!

Inbox gets full sometimes hard to manage.

Customer communication and closing more deals on a day to day basis

Easy to use, lots of great reported features avaible to manage your online business.

Few glitches in reporting such as speed of answer time includes times in which the business is closed

Assisting with managing online sales and services. Helps funnel customers into the opperiate departments

How easy it makes it to communicate with customers.

The search function can be a little frustrating sometimes.

We have been able to get more positive reviews on Google and Facebook for customers to see. The webchat function has made it much easier to communicate with customers, and the customers like that we have it.

This platform makes it easy to both communicate with customers across web, google and social, while also adding an element of transparency across the company being able to view replies and response times. It has also increased the amount of reviews we have received.

Minor things, but I noticed that when you click on customers to pull up their history with Podium, there is an error message. Editing your review responses leads to an error message as well and you have to go find the review on the platform to edit.

Increased communication with customers, faster communication with customers, better webchat experience, increased volume of reviews, easier customer service with everything in one place, better task management within teams, increased transparency throughout the company.

Podium is one of the most accessible software products for reviews. Reviews have improved over 15% month-to-month; our reputation score has jumped over 40 points in 6 months.

I'm not too fond of the lack of training on our end. We would be getting more reviews if we just asked.

I am working with Podium on training. I would like to improve my reputation score to over 950

i Like That We Can Stay in Contact With Our Customers Any Time Day Or Night.

I Think Podium Could Be A Little More User Friendly.

How Customer Would rather Text US Them Talk On The Phone

I like that Podium integrates directly with Google to get consumers opinions out to the public. Podium is a very useful platform.

I honestly can't think of anything negative about the Podium platform. The application functions exactly how I feel it should. It's a great tool to utilize for businesses to get influence from its current consumers to the public.

Podium allows our business to save capital on advertisement. By using Podium, the reviews are made available to potential customers simply by an online search.

Great platform for reviews. Easy to use

Have not found or seen anything I do not like

Streamlines the review process

I like how easy it is to contact my customers and ask for reviews on our product

It would be a little more convienent if i got a notification quicker when the customer replies

Thye benefits of Podium are that we can reach out to our customers in a text form that is easy for them while not having to depend on our personal cell phones

Podium is a fantastic tool that allows our company to respond to our client's reviews efficiently. With one login, a single person can access and respond to reviews from various review sites and multiple business locations. It also does the legwork and sends out your review invites for you! With all of the reporting it provides, you always know where your ratings are, and it's super easy to use too!

Podium updates its platform often, and I've noticed glitches for a few days following the updates.

It now only requires one person to respond to reviews and messages from all 15 of our locations, where it used to take multiple.

I like that the program offers the capability for us to obtain payments. When you do not see a text come in, the company sends you an email to let you know that there is an unread message. I also like the fact that you can send and receive photos easily through the program as well.

The only issue that I have is that we need a better breakdown of how much the fees are for using the payments.

We have been able to take payments that would normally need to be paid via cash or check previously.

Easy to navigate and connect with customers

sometimes hard to review something that is assign to you

customer complaints is what i'm solving with podium. it is a great way to send text messages

I like the ease of access to be able to handle day to day situations. As well the versatility and quickness of the tool.

Sometimes it is hard to regain accesss if you have lost it.

Podium is an excellent tool to get feedback from our customers. Increase in our Google reviews.

We have really liked Podium for many reasons! The fact that we can be in contact with our patients through text message makes it convenient for them and for us. We can get the contact information of our website visitors that are interested in our services and keep in touch with them during office hours and even when we are closed. Keeping up with our reviews and asking for them have been more accessible too. The payment links have also been excellent. We have made it convenient for our patients to pay on the go and make their financial decisions about their procedures while being home and even if we are not open. I do recommend Podium and actually have already recommended it to other peers.

Not much really, we haven't had any issues with the company

Payment links on the go which have increased revenue Reviews have increased Website Popups Text messaging patients making it convenient

The most helpful thing is the ability to switch between All conversations and My conversations to narrow down what I am looking at.

There isn't much I dislike about Podium if anything at all...

Podium helps me reach out to potential customers who maybe didn't purchase that day. The templates and easy way to store saved greetings and responses is key to efficient following up. I see many more return customers as a result of this program!

Podium makes it very simple for your customers to send you reviews. It is quick and easy to send them an invite right to their phone. From there, it is just a few easy steps for your customer to leave a review on the platform of their choice. Podium alerts me to negative reviews which allows for me to respond to then customer right through the Podium program.

Once an invite is sent to your customer, you are unable to resend another review until your customer first responds back to your first request. This makes it difficult for customers who may have deleted your initial request.

We are increasing the amount of reviews we are able to capture from our customer base.