Podium Reviews & Product Details

Automated review invites that prompt customers to leave reviews

I wish there was a way to bypass sending review invites to certain customers

Centralized location for customers sms communication

Ease of use and seamless integration on our website.

The monthly fees could be a bit lower in comparison to similar services.

Communicating with potential customers who visit our website and POS transactions

Ease of use with lots of features, not pushy on add ons.

none so far everything has been great so far

reviews and pos

Easier to maneuver around website, very helpful for my business.

Automated messages sometimes are sent too often and not shown on my end, only on the receiving end.

Having a way my coworkers can see all the messages and jump in and help each other if needed.

I wish I would've done this several years ago. It helps to streamline all of our conversations, so no matter who is talking to a customer or responding to a customer, It feels like it is the company not the individual. Asking for a review has been made very simple and I expect to see multiple reviews for a lot of different tasks completed.

Haven't really found a huge problem with anything with Podium, the one thing I wish it was a little easier is it feels like some of the conversations are not in the same sequence of when they were received

Nothing that I'm aware of

Communication and convenience. Makes it very easy to take care of our customers.

The app could be a little better. Especially using templates.

Nothing really.

Podium has helped our online presence exponentially with their review in its as well as the new phone system to track our customers and interactions. We highly recommend them!

Nothing they're a great company! We've had a great experience with them through and through.

The are helping us continue to grow our online business and reviews being a local company.

User interface is very easy to use. Sending text messaging campaigns to your current users is relatively easy.

Account managers are responsive but never address the issue at hand. Spoke with multiple staff in regards to the same issue and they always find a way to redirect the conversation. I want to cancel but they lock you into a contract even though the sales representative ensured me that if we were unhappy we could easily get out of any contract.

All

Podium is extremely user friendly and takes no time at all to train our CSR's how to use it! When we started with Podium implenting it into our daily routine was extremely easy. It helps us drive our Google reviews and helps us get very valuable feedback from customers! Anytime I have had an issue someone gets back with our company very abruptly.

Honestly it has been a great product for us over the years and extremely affordable to our company!

Podium helps us have a chat booking feature to where our customers do not even have to call in to get ahold of us.

User friendly, real time patient communication

The Cost of adding another location to link

No problems

Podium has been the answer to connecting with our customers in a better way, upleveling our communication not only with our customer but within our company.

We wish we could reply to Yelp reviews within Podium.

Podium has given us the ability to effortlessly manage our online reputation. Our plumbing business relies heavily on customer reviews, and Podium has helped us monitor and respond to feedback from various review platforms all in one place. We've seen a significant increase in our star ratings and customer trust. The ability to send and receive text messages with customers has streamlined our communication process. Scheduling appointments and addressing inquiries has never been easier. Our clients appreciate the convenience of text-based communication, and it has reduced phone call volume while increasing customer satisfaction.

Podium is great because I can see reviews through our portal and see the ones I need to respond back to. I also like that I can respond back to customers through Podium who send message through Podium. Podium helps our business get more reviews easily by sending customers an email or text message asking for their review. Customer support has been great when I've had any issues. Podium is very easy to use. We use Podium daily.

I don't have any dislikes with Podium at this time.

L&L has not had any problems wih Podium.

The easy way to get customer feedback! The SMS makes is a great feature to stay in touch with your customers.

Customer support, is solid a big thing when using a product. However, they need to work on theirs.

Not having to have someone answer the phone.

Easy to use interface and great platform to communicate with customers and for review management.

Mass texting interface could be easier to setup.

Communicating with customers and ease of interaction with them.

easy to use, automates processes, reviews posting automated, automatically follows up with customers for review

doesn't sync with our CSM as well as it could

obtaining google reviews and getting them posted

The flexibility to communicate directly with customers from my cell phone, while still protecting my time and protecting my personal cell number. We love that customers can text our office number directly with questions, even images! We have always thrived on "word-of-mouth" referrals and spent very little on advertising. Podium has helped translate referrals and customer satisfaction into more online reviews and higher ratings!

Setting up the automations and navigating the site could be more efficient, I tend to get lost a bit in some of the processes. We also get increasingly more spam type texts and messages.

Increasing quantity and quality of online reviews and feedback. Has also been a great way to keep personal cell phone numbers, yet still having an easy method to communicate with customers, share proposals and images.

The ease of use for our office staff and customers alike.

We wish it tied into our facebook more - for social media management like comments.

They've integrated Ai very well, and it's made our consistency so much better. Before, we had issues with tone and grammar, but now it's completely fixed with Ai.

The Integration with our CRM saves a lot of time

We currently do not have any issues with podium

Podium is opening the SMS line of communication with our customers.

We love the way podium helps us communicate with customers, generate reviews, and process card payments quickly!

We've had a couple glitches but they were worked out!

Quick and easy communication. Quick and easy card processing.

Since moving to Podium as our main customer reputation platform, we've been able to consistentally receive high quality reviews. Podium also gives us another medium to communicate to our customer base, giving us seemeless ways to reach out. It easily integrates with our CSR platform, and their customer service is top notch. We don't go a day without using Podium for our operations.

Sometimes customers will receive text messages from multiple numbers, but it's not that big of a deal.

As a small business, we are constentlally needing to show that we retrieve high quality reviews. Podium allows us to do this, and also helps us communicate with our customer base in a direct way.