Podium Reviews & Product Details

I don’t have to send the notification to my customers Podium does it for you.

Sometimes there’s login issues or you can’t send an outgoing message

Getting each customer to review the experience and hep others to find our company and choose us first

It is a great interaction management software

Nothing at this stage! It is super user friendly

More reviews

It is simple and attracts to today' society

I cant think of anything I dislike, podium serves all our needs

Benefits- it is quick and easy to use. Our patients can complete the survey sitting in the chair or in their car.

the ability for customers to review the work and service provided

the fact we have to text it out to customer to access the link

Services reviews

All the features being available on one platform.

i like all the features, just hate when it doesn't sync for days

Texting patients that never answer their phone; viewing all the reviews on one platform.

Once podium was set up at our company we didn’t really have to do much to maintain its use to benefit from it. Simplicity, ease of mind.

Sometimes we would receive phone calls from clients who thought we or our programs like podium we’re using their information.

Mainly we have been able to get feedback from clients that would otherwise be difficult to gather information from post work.

Easiest way for our team members to secure reviews from customers. Ease of use and customer interaction is simple! Live chat on our site has been our newest addition and very successful and useful with customers. Multiple locations on a simple platform.

Often it doesn't auto refresh on desktop. Can be frustrating to see new msgs from customers at times. Having multiple locations and redirecting reviews to different sources to help with google reviews has been difficult to manage as well. Pricing for multiple locations makes it very expensive for a small company to consider.

Communicating with customers via text with our main phone # and live chat on our website through podium has been a great source and makes it streamline.

Very simple and easy to get customer feedback and grow buisness with positive reviews

The interface tries to autofill numbers sometimes have to type in multiple times

Growing customer positivity

We use this service for getting reliable reviews with our patients. It is very easy to use and messages get to our patients very quickly. In under a minute, you can add the user to Podium with their information and send out a text/email with a review. I also enjoy that our leads have a section and you can find out how many users within your specific organization have sent out and how many have responded.

It does take some time to get used where some of the settings live.

We have been able to get our patients to give us feedback and better our service. It is quick, easy and painless.

to be able to reply to a client immediately

we can not group text our clients and would like this feature added

none

The best thing about Podium is the direct path to the information i need. All the information is condensed and separated logically. We can also see our effectiveness daily

Some of the leads are not interrogated/qualified and a waste of time

Follow up is very simple

Simple to understand. Great way to interact with customers

Nothing. Podium has done everything it was supposed to.

No problems. Benefit is that you can give customers the business phone number to text.

I like that we can use it while on the phone.

Very time consuming, waiting for customers to reply

Benefits are that we can use our time while on the phone and communicate with more than 1 person at a time.

How easy is to text customers back and forth.

There are some glitches more often than I would expect.

Some customers cannot answer a phone call but they can reply to texts, that facilitate the communication.

The podium is most helpful in communicating with customers.

It is a little on the pricey side for a small business

We are able to contact customers that would normally not answer the phone they will text you back! We realized that we are able to cut down on the # of phone calls outbound and inbound.

Lots of benefits with partnering with podium, but they treat you like a partner and help any way they can.

There are some features the would be nice that are still not available yet.

The ability to boost our reviews and get our company out to the public more.

IT'S IMMEDIATE AND A FAST WAY FOR OUR CUSTOMERS TO COMMUNICATE WITH US.

I WISH IT WOULD GIVE ME A BIGGER POP UP WHEN I GET A NEW MESSAGE.

LACK OF COMMUNICATION IN OFFICE.

I’m not the one in the office getting the full benefit of this however as a technician using it as a reliable app if a little heavy weight for my iPad 2. Overall though it doesn’t seem bloated and does what you ask it too. Mines texting customers, emailing and gathering reviews and a nice package

Takes a long time to load up, Upon starting it takes a very long forward the absolute up so that I can talk to customers which is a pain but I’m in a hurry

Good communication with customers who appreciate texting, It lets you know whether the number you’re trying to text is a landline or a WhatsApp number

This platform is a great opportunity for an small or large business for communication between consumers and providers. It allows for a personable feel for all customers, and also allows for questions to be answered directly and at a faster pace.

The only downside was the fact that the review link sometimes does not work.

Any issues that the consumer may have can be easily solved through open communication now, with a more flexible time for the consumer. The benefits of the flexibility for costumers has helped our company flourish as well as the automatic reviews being sent out for feedback we so desperately need.

Great UX for the consumer, good backend functionality for user.

Wish there was a way to distinguish fake chats, and filter them out. I also don't like that, as an admin, other users are notified when I view their chats.

None at the moment. Our customers do benefit from the instant communication.