Podium Reviews: 4.6/5 — Highly Rated

So easy to communicate with our clients, saving time and money.

No downsides; it is a little pricy with each additional add-on feature.

Helps with time and communication with our clients, easier to communicate with the clients as not everyone can talk on the phone, but they can text quickly

What I like best about Podium is the ability to connect with our customer via text. I love the generated text which makes responding to customers a lot faster.

The only thing I dislike about Podium is that they don't integrate on ServiceTitan and you have to go to either the Podium website or Podium app on your phone.

Alot of our new customers do not like to make a phone call to generate business and they would much prefer to text. So having Podium has made that possible.

The ability to have conversational style text with our customer including pictures

The way the app refreshes isn't always convenient. It sends messages to the general folder and I can't always see them unless I click out of the message I am on. I will sometimes use my phone even when I am at my desktop because it updates with messages faster than the desktop app

I had a problem with my previous service being able to send critical pictures to and from our customer base. Podium solved that problem immediately and has made our business more efficient and more profitable while also making it easier for our customer. It has been a critical communication medium for our business

We appreciate the fact that we can communicate with our customers in real time. We have gained new customers, as well, by being able to answer their questions through text and to book appointments through text.

We cannot think of anything at the moment.

Podium helps with customers who say they are at work or at a doctors appointment and cannot talk over the phone. Texting has made it easier to communicate back and forth in those moments.

The Podium program works extremely well. Within only about a month or two of signing up, we have received over 30 reviews. The ease of which it sends invites to our customers, follows up, and communicates with us as a business is exceptional. This is a great business tool.

I wish it integrated with more programs.

We needed more reviews for our Google presence. We have received over 30 reviews in about two months. Well worth the investment.

Since moving to Podium as our main customer reputation platform, we've been able to consistentally receive high quality reviews. Podium also gives us another medium to communicate to our customer base, giving us seemeless ways to reach out. It easily integrates with our CSR platform, and their customer service is top notch. We don't go a day without using Podium for our operations.

Sometimes customers will receive text messages from multiple numbers, but it's not that big of a deal.

As a small business, we are constentlally needing to show that we retrieve high quality reviews. Podium allows us to do this, and also helps us communicate with our customer base in a direct way.

the ease of responding to reviews and the suggested responses that a lot off my plate

the cost is pretty high for wht we use . I'd suggest a custom plan since we do not use for messaging or calls outside of reveiws and responses or bulk campaigns.

organizes reviwes and makes responding quick and easy

Very easy to keep track of clients, calls, & texts all in one place. Customer support is great when you have a problem.

Doesn't integrate with my new CRM - Sera System. Would love it if they integrated their phones through Sera

Being able to connect with clients quickly & easily.

Podium has greatly simplified my ability to connect with our inquiries and communicate effectively with our patients. It's an incredibly speedy and efficient tool to have at my disposal. I can't fathom how I managed before using Podium.

I have not experienced anything negative with Podium.

Saving time with messaging

The ability to track which one of my techs sent out a review and respond to client reviews all in one platform.

It's a bit pricey if you don't use all of the features.

Podium helps me track my techs to make sure they're getting credit for their reviews.

Podium has a lot of great features for our business that we weren't utilizing before. But, our favorite is the ability to text our customers. Customers tend to respond quicker to texts than emails and phone calls. Communication with our customers is now on a different level.

I honestly can say, that I have not found a downfall to this software. It has everything our business needs and more.

We are able to communicate with our customers much more efficiently. Love it.

Podium has been a huge help in our success. The communication is top notch with our customers. We are receiving more reviews than ever before!

Not much to dislike about podium. They are always available if an issue arises.

Communication and customer feedback

The App is easy to use. I like that I have all my text reminders and updates already set up and if they need to be tweeked at all it is very easy to adjust. Adding new contacts is simple.

I had help setting up all my alerts to customers. However when I tried to do it myself I felt it a bit complicated to navigate

I leave my office daily. the app lets me send texts to missed calls

We immediately saw a strong effect from Podium's platform. We started with around 60 reviews on Google and after a few years we are up to almost 400 glowing reviews! The online messages function works well for converting leads or allowing our patients to reach us more quickly.

The only downside to the platform is that there is no way to stop review invites from going out to people who have already left a review without manually unsubscribing them (they would get a notification so we tend not to go this route). Otherwise I have no complaints and plan to continue using Podium for the forseeable future.

Podium helps us get valuable feedback from our patients and has strongly increased our presence on Google and Facebook.

Podium is a great way to communicate with customers as well as an easy way to get feed back.

I can not think of anything that i dislike.

It allows us to comminicate instantly with customers.

Texting Application is a pretty nice feature

When sending invites to my team they all have had issues setting up initially.

Ease of google review request / tracking them as well

I like the I am able to send out review links to my customers after we complete a job, I am able to throughly communicate with my customers through text and I love that I am able to send out bulk texts. I am also very impressed that we were able to use our office number as the number for clients to text, rather than having a whole different number. This makes it much easier for the clients and us. My point of contact person has been great so far and any questions that I email him he answers almost immediately. I use podium a few times a day and am very pleased with the program and how easy implementing it into my daily routine at work has been. We have been able to integrate the program into our daily work day. Daily we send out review requests and have seen a huge jump in our rating on google as well as other social media platforms. For any business owner that wants an easy program to implement texting and an easy way to get reviews on numerous sites, Podium is the way to go!

The only thing that I would like to see if possible is to be able to send a review link to more than one contact at a time. Other than that there is nothing that i dislike.

I came to Podium looking for a program that will help me be able to send out a text or email with the link to our review sites. Podium has helped make the process of boosting my google reviews so easy! Once getting signed on with Podium I started to use their texting services to communicate with our clients. We use Podium on a daily basis numerous times throughout the day and have boosted our review ratings tremendously!

Since we began using Podium it has been easier for us to communicate with customers in a timely manner! We have also had a higher rate of people completing reviews.

So far I have not found an aspect that I do not like about Podium. We currently do not have Podium connected to the app that has our customer list so we have to input the customers ourself but that is our choice that couldbe easily changed if I conntected the two together.

I had issues with our account and Podium was quick to get me set up with a meeting to fix the issue.

Podium is a very user friendly and effective communication and business management tool. We use Podium daily to connect with prior patients, stay and to stay in touch with current patients. Patients (customers) respond more often than with email communication, and it allows us to market new products and services very effeceintly.

It is a bit expensive - however, it has become a tool that we rely upon.

Podium allows us to communicate more effectively and effeciently than ever before. Podium also has increased our Google Reviews dramatically, all of which (so far) have been 5 Star Reviews.

Its easy to use and a great way to contact customers. This day and age people would rather text then speak on the phone. Podium helps up reach our customers through text using a simple dashboard. We use this program every single day and the repsonse rate from customers has increased! Its easy to get set up with them as well! Their customer support is fantastic!

I would love to see a Service Fusion Integration.

Podium solves the issue of getting ahold of customers. People would rather text now a days!

- Ability to have template messages created. Easy to use - Being able to use call feature - Ability to have unlimited texts with individual customers.

limitation on being able to set an automatic appointment reminder 3 days before the appointment not when the appointment is created.

Being linked to the websites have enabled us to be able to communicate with our leads and give better customer service.

Their phone system is amazing! It's been a game changer for my business. Their platform integrates easily with Housecall Pro for reviews and customer details. Couldn't be happier!

It is pricy compared to other services I have used

Their phone system is much more user friendly than others I've used. Review feature is comparable to other services, but I do like having everything streamlined in one place.

The review connection with Google and Facebook is excellent! The messaging is great, as well. We are now able to communicate to customers that prefer that method.

Adding Yelp to the platform would be helpful.

Live Chat!!! Great Tool!

Messaging, calls and bulk messages. Great customer service.

No complaints so far, Any time I have had issues I've had excellent customer service to resolve

It's great our customers being able to send in pictures and texts

Podium allows us to never let a customer fall through the cracks. It is an invaluable tool for us.

I really wish the phone systems had a page or intercom feature

Podium allows us to keep up with each and every customers call. It's invaluable.

For my team it has been the ability to communicate easily with customers in multiple ways. From scheduling appointments, creating reminders and asking for reviews this is a superb platform. We have recommended to many opther contractors that we work with and are peers. It was extremely easy to set up and get going. The phone calls to help us from Podium have been quick and helpful. We use Podium every day, I am personnally on it almost 24 hours a day. It took minutes really to set up on our computers and phones. The app is also easy to use!!

Honestly we really have not found much to dislike at all.

We had a hard time allowing customers to easily text us. That problem has been solved. We had an issue with calling customers who do not want to answer a phone, but will answer a text almost immediately. And the ease of asking for reviews makes it so easy to continually ask.

all of my texts coming into one portal instead of cell phone

cant change phone number when editing client

integrating beverything into one platform

That all of our conversations are in one location! We love the ease of use, and versatility for working remote.

That it doesn't integrate with our CRM Service fusion

They help us by making it easy to reply to revies, and conversate with out customers the best way for the customer.

Very quick and easy way to keep in contact with customers

Multiple users with same customer we have to make every one an account owner

Getting customers to see our message instantly

It is very easy to link mulitple different forms of social media/accounts where the customer can contact you. The templates you can create make it so much easier to promptly respond to leads! The reviews section is fantastic and easy to use to respond to any reviews you recieve throught any review site linked.

You are not able to merge customers that have been created with the same name but has different contact types. You cannot prioritze a particular contact type. If a customer receives a review notification, it will automatically go to the contact info that was originally entered first. In other words, if email only was entered to create customer but you add a phone number after creation, it will automatically send any automatic review invites to email and not text message. Not everyone checks their email regularly and it would be helpful to prioritize contact preferences.

It makes it way easier to communicate with customers all in one place and not have to flip between different websites or apps. It allows us to link all of them together and customize templates to allow us to respond to customers in a timely manner.