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Podium Logo
Podium
4.6
(1,534)
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Podium Reviews & Product Details

Podium Overview
What is Podium?

Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile payments into a single inbox that helps streamline outreach and campaigns efficiently.

Company Podium Corporation, Inc.
Year founded 2014
Company size 501-1000 employees
Headquarters Lehi, Utah, United States
Social Media
Podium Categories on Findstack
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Podium Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Podium Features
API Access
Analytics and Insights
Automated Alerts
Brand Mention Monitoring
Competitor Analysis
Customer Feedback Management
Customizable Reports
Dashboard
Email Notifications
Mobile App
Multi-Channel Feedback
Multi-location Management
Negative Feedback Management
Reputation Protection
Reputation Scorecard
Review Aggregation
Review Filtering
Review Generation
Review Monitoring
Review Response
SEO Management
Scheduled Reporting
Sentiment Analysis
Sentiment Tracking
Social Media Integration
Survey Management
Third-party Integrations
Ticketing System
User Management
Workflow Automation
Podium Media
Podium video thumbnail
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Podium 1
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Podium Screenshots
Podium screenshot 1
Podium screenshot 2
Podium screenshot 3
Podium screenshot 4
Podium screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 09, 2025
Podium Logo
1,534 Podium Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
JY
J.R. Y.
Owner
Share
"A powerful tool"
What do you like best about Podium?

Makes it easy to communicate with customers, either on our website or not. Also, we can send payment requests to customers and it's super simple. Easy for us and easy for our customers. It's the best in class tool. We've tried the others.

What do you dislike about Podium?

It's not inexpensive, but it is worth the cost. There are cheaper alternatives, but they are klunky, harder to use, and with less features.

What problems is Podium solving and how is that benefiting you?

Live chat, review requests, message customers for quotes, payment requests.

Small Business (50 or fewer emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
LB
Lisa B.
Owner
Share
"A huge bonus to my business"
What do you like best about Podium?

It helps with the reviews for your business. Everyone said it so easy to write something about the experience they had with your business!

What do you dislike about Podium?

I haven't ran across anything that I don't like

What problems is Podium solving and how is that benefiting you?

Nothing at this time

Small Business (50 or fewer emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
JP
Jamie P.
Founder
Share
"Once we got everything set up, it has been running smoothly"
What do you like best about Podium?

Mainly the fact that you can communicate with customers under your store listed phone number and the fact that it notifies customers to let them know repairs are ready

What do you dislike about Podium?

We had some issues at first, but it was mainly from getting my store phone number released from a different service

What problems is Podium solving and how is that benefiting you?

In a nutshell, I just love the convieniece of all messages being on one platform for responding

Small Business (50 or fewer emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
HP
Halee P.
Founder
Share
"Efficient and Reliable"
What do you like best about Podium?

Before, we would miss so many business opportunities outside of business hours. Now we can respond to clients from all over the place. We love being able to send out blast messages to clients.

What do you dislike about Podium?

The only downside is that sometimes it disconnects from our other apps from time to time. May be an issue with the other party.

What problems is Podium solving and how is that benefiting you?

Have not had many problems with the service. Very satisfied!

Mid Market (51-1000 emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
SC
Susan C.
Marketing Director
Share
"Podium has Helped us be more Competitive"
What do you like best about Podium?

We outpace our competitors in reviews by 5x. As well, the online chat has been a big boom for us and our ecomm platform

What do you dislike about Podium?

Multiple conversations with reps, engineers, etc when attempting to fix an issue

What problems is Podium solving and how is that benefiting you?

We are able to quickly engage with our customers through webchat, which makes them very happy. Our ability to respond in a personal way has helped solve the problem of a customer wondering about items on our website.

Small Business (50 or fewer emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
LC
Lauren C.
Founder
Share
"Amazing results, wonderful people."
What do you like best about Podium?

The amount of reviews we have gained through Podium has helped our busienss grow exponentially. We pride ourselves on our 5 star reviews and also appreciate knowing when we receive a less than stellar review so we can reach out to the client and correct the issue.

What do you dislike about Podium?

Lately, the integration has had mutiple instances where it disconnects from our POS system for days at a time.

What problems is Podium solving and how is that benefiting you?

We love that we can collect payments from clients via Podium which makes it easier for our clients to conduct busienss during their busy day.

Small Business (50 or fewer emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
LN
Luke N.
Founder
Share
"Podium keeps coming up with better and better solutions!"
What do you like best about Podium?

Podium lets me communicate with my customers across so many different channels. Be it text, google chat, facebook, instagram, or email, I can easily communicate with everyone! They have now included an AI option to make my life easier, and our phone system is about to be handled by Podium as well, saving us time and money! I use podium more than any other tool at my disposal. It is extremely easy to set up, and their support is top knotch!

What do you dislike about Podium?

The only thing I'd like to see different from Podium is more communication about new features and benefits coming out.

What problems is Podium solving and how is that benefiting you?

Podium lets me connect with all of my customers as simply and quickly as possible!

Small Business (50 or fewer emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
CS
Christina S.
Founder
Share
"Great Product for your Business!"
What do you like best about Podium?

The ease of texting customers, sending reviews, customer service, and receiving payments.

What do you dislike about Podium?

Sometimes my customer will put me in a group chat, and the system won't let me respond as a group. Also, there are some attachments my customers will send and I cannot open them (contact shares, gifs, pictures). Also, wish the emoji's were updated. Most of them won't show up on both my end or the customers.

What problems is Podium solving and how is that benefiting you?

Not sure

Mid Market (51-1000 emp.)
Oct 20, 2023
 Source
Overall Rating:
5.0
TG
Tiffany G.
Founder
Share
"GREAT"
What do you like best about Podium?

I use to text clients, and it's very simple. Also notifys me when a customer has been waiting on my repsonse.

What do you dislike about Podium?

I don't have any dislikes. It's been pretty easy for me.

What problems is Podium solving and how is that benefiting you?

Todays modern technology. Everyone likes to text and for most is easier.

Small Business (50 or fewer emp.)
Oct 18, 2023
 Source
Overall Rating:
5.0
MG
Monique G.
Founder
Share
"MAKES CONTACTING CUSTOMERS SO EASY"
What do you like best about Podium?

I LOVE HAVING THE ABILITY TO TEXT OUR CUSTOMERS ESPECIALLY THOSE THAT PREFER TEXTING OVER A PHONE CALL. I ALSO LOVE THE BULK MESSAGE OPTION. IT MAKES QUICK WORK GETTING IMPORTANT MESSAGES TO A BIG GROUP OF CUSTOMERS AT ONCE.

What do you dislike about Podium?

I WISH THERE WAS AN OPTION TO LABEL CONTACTS AS CUSTOMERS, VENDORS, OR SPAM. I ALSO WISH THERE WAS A QUICK WAY TO CLEAN UP CONTACTS THAT HAVE NO NAME OR NO PHONE NUMBERS.

What problems is Podium solving and how is that benefiting you?

THERE ARE A LOT OF PEOPLE THESE DAYS THAT PREFER TEXT MESSAGING OVER PHONE CALLS. IF I CALL A CUSTOMER AND GET NO ANSWER, I WILL SEND THEM A MESSAGE AND USUALLY GET A RESPONSE WITHIN MINUTES.

Small Business (50 or fewer emp.)
Oct 16, 2023
 Source
Overall Rating:
5.0
AB
Asya B.
Founder
Share
"Efficient"
What do you like best about Podium?

Podium makes communicating not only more effective but also efficient. It has become a very seamless process for our business. We love being able to call or text customers from any device and have a faster response time, while not missing a beat! This is definitely a game changer and we can't wait to continue growing with Podium.

What do you dislike about Podium?

That it is only internet based. Sometimes we worry about losing internet connection and missing a customer interaction.

What problems is Podium solving and how is that benefiting you?

Not missing calls from customers

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
SN
Sarah N.
Founder
Share
"Great Product!"
What do you like best about Podium?

Podium is very easy to use and makes contacting my customers via text a breeze. I also like the caller ID so that I can pull up the customers information before answering. I use podium all day every day and even when I am away from my desk on my mobile phone. Podium made it possible for me to work remotely.

What do you dislike about Podium?

I seem to get a lot more spam calls then I did before. I am not sure if that is a podium filter or just more spam calls are out there now.

What problems is Podium solving and how is that benefiting you?

easy communication. Less time on the phone.

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
SB
Stephanie B.
Founder
Share
"Podium is a game changer!"
What do you like best about Podium?

Podium allows us to send and recieve texts to our customers and our construction managers, which helps us manage our jobs much more efficiently.

What do you dislike about Podium?

Hopefull someday they will incorporate group texting in Podium.

What problems is Podium solving and how is that benefiting you?

We were not getting many reviews because our technicians wouldn't ask customers. I've been sending them automatically since August 2023 and we have more than doubled the amount of reviews we had.

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
SS
Seth S.
It Manager
Share
"Need Positive Google Reviews? Look No Further"
What do you like best about Podium?

Podium took our company from under 100 reviews to over 1000 in a year. It used to be like pulling teeth to get customers to leave reviews. Not anymore. They get a simple text to their phone and boom - review submitted. Definitley glad we decided to pull the trigger and go with Podium. The integration with FieldEdge/ESC was super slick and easy. It is something we utilize every day and every call. Customer service in my expereinece has been helpful and knowledgable.

What do you dislike about Podium?

Campaigns should be included and not charged based on contacts. Also should be able to have our main office line textable so that the customer gets a local area code via text. But they want to nickle and dime for this kind of thing.

What problems is Podium solving and how is that benefiting you?

Receiving reviews. Connecting with customers via live chat. Easily communicating the way our customers want to be communicated with.

Mid Market (51-1000 emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
TA
Tim A.
Vp
Share
"Great marketing took"
What do you like best about Podium?

Easy review generation Web chat captures phone number Helpa to keep customers connected Sms campaigns are a good option as well

What do you dislike about Podium?

We cant limit posting of negative reviews

What problems is Podium solving and how is that benefiting you?

Getting reviews Capture customer info

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
Adrienne T. avatar
Adrienne T.
Sales
Share
"Amazing Product and People"
What do you like best about Podium?

The initial reason we got Podium was for texting - which is our favorite part still. Since beginning our business relationship with Podium, we've began using their other features, mainly payments and have loved growing and developing with them.

What do you dislike about Podium?

Not a dislike, but if I needed to say something that it doesn't do that I wish it did do is integrate with our other softwares.

What problems is Podium solving and how is that benefiting you?

Podium best serves us as a time management tool. It makes our company more efficient and helps management monitor customer relations more closely.

Mid Market (51-1000 emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
Ryan R. avatar
Ryan R.
Director Of Marketing
Share
"The easiest way to get positive feedback from customers"
What do you like best about Podium?

Automated review invites and sms notifications

What do you dislike about Podium?

the sms chat doesn't integrate well with Salesforce notes.

What problems is Podium solving and how is that benefiting you?

Automated review invites, automated SMS communications, and customer communication

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
CH
Cherry H.
Founder
Share
"Great communication with customers & Reviews!"
What do you like best about Podium?

I can access Podium anywhere at anytime, commuicate with customers and get FIVE star reviews with a quick automated message. Its been great and there are added features for sending a coupon or special by text. The cost is great too.

What do you dislike about Podium?

I have liked everything about Podium so far there has been nothing to dislike.

What problems is Podium solving and how is that benefiting you?

We have a way to communicate with our customers by text message and collect Google reveiws very easy with automated text we send out afer a service has been provided.

Mid Market (51-1000 emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
KD
Kathy D.
Founder
Share
"This platform takes chat to the next level"
What do you like best about Podium?

I like that you can use this platform like you would use a cell phone. I also like how you can send automated reviews out.

What do you dislike about Podium?

The cost is a bit high but you do get what you pay for.

What problems is Podium solving and how is that benefiting you?

Taking the human aspect of a chat feature and putting it into one tool.

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
RK
Ravi K.
Founder
Share
"Podium"
What do you like best about Podium?

It braught together text messages / phone calls / and webchat seamlessley. It was great and easy to set up. Started noticing business from the webchat immediately. The Phone service: Integrated app on phone plus a desktop version. The payment processing - great !!! the terminals / text / affirm integration !! all amazing. The integration with square was awesome

What do you dislike about Podium?

I wish it integrated with with AestheticsNOW / EnvisionNOW - our practice managment software. If it did integrate it would a complete 100percent solution. The Phone is a little antequated. I wish there was a cordless unit with multiple headsets.

What problems is Podium solving and how is that benefiting you?

Keep us on track with good communication with our clients. The recorded phone calls is a great add (w. transcription) SMS messaging

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