GoSite Reviews: 4.1/5 — Solid Choice

The GoSite support team is awesome to work with. They are very responsive and helpful most of the time. I like the way our website has been designed by one of the GoSite pro's, and it's nice to be able to reach out to them for updates. This prevents us from having to spend a lot of time creating and minting a website ourselves.

The actual website building platform can be confusing for beginner website designers. Knowing a little bit of HTML is helpful if you want to edit your website yourself. I prefer softwares like Wix more where you can drag and drop different widgets and they automatically install to your page, and you don't have to worry about rows, margins, padding, etc. like in GoSite.

GoSite has been great for our business since we can utilize a professional and unique website for our customers. It's also been helpful for clients to schedule meetings online, instead of calling in, which has freed up time otherwise spent on the phone. It's also easy for clients to search for us, since the GoSite team is able to manage and improve our SEO for us.

I liked not receiving a call from them every day. But it wasn't worth it.

After asking to be taken off the calling list dozens of times, Arleigh broke me down and got me to purchase services. I just needed a couple of days in a row that I didn't get a call from gosite so that I could manage my business. BIG MISTAKE! They offer nothing more than Godaddy.com but charge four times as much! It has been a NIGHTMARE from the beginning. I purchased my Domain from google domains, and somehow, they have gained admin control and have suspended MY domain. HOW? I don't know, but it was never theirs. They have made NO PAYMENTS to have that domain. ZERO STARS TO ARLEIGH ZERO STARS TO GOSITE

Well, I used to have an abundance of money to help grow/scale my company, and it was a pain to manage all of that. After using GoSite I had less money to manage and more time to contemplate hanging myself from the ceiling. GOSITE SUCKS!

Not available at this time. Not happy with our service.

No follow up. No response to questions. Not feeling like we are taken care of any longer.

Not solving any problems right now.

GoSite forces the user to use their preferred gateway. I was informed of this after my down payment. After informing GoSite support that I did not have 3 months of business checking because this was a new venture, I was told they could not do anything about it, and I would not be getting a refund. I asked to speak to someone who could make that request happen and was told that they would bounce it off management. Again, a hard no.

They force you to use their preferred (Getting a kickback from, I am sure.) gateway that requires 3 months of business checking records to get approved. I was informed of this fact after I gave them the down payment for my site after informing GoSite support that I did not have three months of business checking because this was a new venture. I was told they could not do anything about it, and I would not be getting a refund. Since I felt like this was a case of them not being able to complete the service I requested, I asked to speak to someone who could make that request happen. I was told that they would bounce it off upper management. After three days, I was told this was a hard no. I am very disappointed and feel like they stole my money since I was given nothing in return. Although the more I think about it, I feel like I slipped out of a bad situation. Then, add unethical upper management with spines like a wet noodle, who will not speak to their customers directly, but hide behind the service techs, as being a pretty cheap lesson to learn. Furthermore, this entire time, I was never contacted by a developer, nor was my site changed in any way.

I was trying to solve reputation protection. Although, if you search, you'll quickly realize that GoSite.com cannot even protect their own reputation. :)

Great feature set for the cost. Company seems to be constantly adding to their suite.

Absolutely everything else. To start, don't trust sales. They told me I could split the initial payment in two and rates would be locked in. Neither of these things were true. They told me that user permissions were different than they actually were (I didn't want employees being able to manage reviews, just send out text/email messages requesting them. This was unable to happen). Within a month of having the software, I had a list of issues that I sent to support (the order of review sites was never correct, it autocorrected spellings on things that were already correct into incorrect grammar without being able to revise, etc). Support was wildly unresponsive. I submitted multiple tickets (for these same problems) and only got resolutions 3 months AFTER my year-long subscription expired. I wasted a whole bunch of money on software that never worked. And then they sent harassing emails saying I owed them money. Absolutely ridiculous. Please note, when I was able to actually speak to someone they were very nice. I just think the company has expanded too quickly into too many features without first working out the bugs on what they already have. Their staff is likely just overwhelmed and overworked to the point where nobody is really sure what is going on. That is my best guess as to the causes of the above.

A single portal to help improve the online reputation (reviews, directory listings) of a major client.