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Podium
4.6
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Podium Reviews & Product Details

Podium Overview
What is Podium?

Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile payments into a single inbox that helps streamline outreach and campaigns efficiently.

Company Podium Corporation, Inc.
Year founded 2014
Company size 501-1000 employees
Headquarters Lehi, Utah, United States
Social Media
Podium Categories on Findstack
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Ask Questions about Podium
What Podium is best for?
How does Podium compare to Reputation Studio By 1440?
What are the pros and cons of Podium?
Podium Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Podium Features
API Access
Analytics and Insights
Automated Alerts
Brand Mention Monitoring
Competitor Analysis
Customer Feedback Management
Customizable Reports
Dashboard
Email Notifications
Mobile App
Multi-Channel Feedback
Multi-location Management
Negative Feedback Management
Reputation Protection
Reputation Scorecard
Review Aggregation
Review Filtering
Review Generation
Review Monitoring
Review Response
SEO Management
Scheduled Reporting
Sentiment Analysis
Sentiment Tracking
Social Media Integration
Survey Management
Third-party Integrations
Ticketing System
User Management
Workflow Automation
Podium Media
Podium video thumbnail
Podium 0
Podium 1
Podium 2
Podium 3
Podium 4
Podium Screenshots
Podium screenshot 1
Podium screenshot 2
Podium screenshot 3
Podium screenshot 4
Podium screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 21, 2025
Podium Logo
1,534 Podium Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Automotive Salvage Yard"
What do you like best about Podium?

Ease of use and seamless integration on our website.

What do you dislike about Podium?

The monthly fees could be a bit lower in comparison to similar services.

What problems is Podium solving and how is that benefiting you?

Communicating with potential customers who visit our website and POS transactions

Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"ease of use lots of features"
What do you like best about Podium?

Ease of use with lots of features, not pushy on add ons.

What do you dislike about Podium?

none so far everything has been great so far

What problems is Podium solving and how is that benefiting you?

reviews and pos

Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
CP
Chelsie P.
Founder
Share
"User Friendly, Always improving"
What do you like best about Podium?

I LOVE that Podium is consistenly making upgrades to their systems that integrate with the systems they already have in place. It is always getting better and their employees are always available for help if needed. So easy to use.

What do you dislike about Podium?

I wish contacts who are saved in Podium would appear on the caller ID on the actual phone.

What problems is Podium solving and how is that benefiting you?

They are working on becoming more of a CRM system and I can't wait to use Podium as our only source for CRM stuff.

Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
LINDSEY W. avatar
Lindsey W.
Manager
Share
"Owner"
What do you like best about Podium?

It is very simple to use. It takes a lot of work away from my day which is huge with how much little time I have.

What do you dislike about Podium?

I wish you could text people on a group text. I have to use my personal phone to do this.

What problems is Podium solving and how is that benefiting you?

The credit card processing has been solid. No issues. I have had it go down before and it is very chaoatic when this occurs.

Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
SA
Steve A.
Founder
Share
"Makes communication east"
What do you like best about Podium?

Communication with our customers and vendors through Podium are saved and can be reviewed for verification on what we have done. It has alo been a huge help in increasing our Google reviews.

What do you dislike about Podium?

I am do not like the two factor authentication to log in.

What problems is Podium solving and how is that benefiting you?

Podium helps us communicate with customers without having to make them answer the phone or interupting their day. It also saves time, as phone calls take much longer than a text message update or appointment reminder.

Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
Aubrey R. avatar
Aubrey R.
Executive Assistant
Share
"Podium is AMAZING!"
What do you like best about Podium?

Love the review aspect and able to communicate with customers daily.

What do you dislike about Podium?

I do not have any complaints concerning Podium.

What problems is Podium solving and how is that benefiting you?

Our main issue was communication with our customers, but since we started Podium we are now able to have constant contact with them.

Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
LA
Laila A.
Founder
Share
"Easy"
What do you like best about Podium?

I like that you can use Podium to text customers

What do you dislike about Podium?

I didn't like that the card readers kept going in and out

What problems is Podium solving and how is that benefiting you?

Contacting customers

Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy and straightforward communication with customers"
What do you like best about Podium?

Automated review invites that prompt customers to leave reviews

What do you dislike about Podium?

I wish there was a way to bypass sending review invites to certain customers

What problems is Podium solving and how is that benefiting you?

Centralized location for customers sms communication

Small Business (50 or fewer emp.)
Nov 21, 2023
 Source
Overall Rating:
5.0
LW
Luz W.
Founder
Share
"PODIUM HAS BEEN A GOD SEND FOR OUR BUSINESS"
What do you like best about Podium?

EASY TO USE, SAVES TIME GREAT CUSTOMER SUPPORT

What do you dislike about Podium?

EXPENSIVE BUT STILL WORTH THE PRICE SAVES ME TIME

What problems is Podium solving and how is that benefiting you?

I AM ABLE TO CONNECT WITH CUSTOMERS VIA TEXT SAVING ME TIME AND MONEY

Small Business (50 or fewer emp.)
Nov 17, 2023
 Source
Overall Rating:
5.0
JL
Juliana L.
Founder
Share
"Great option for a live chat"
What do you like best about Podium?

Podium has made it so easy to connect with customers and answer any questions they may have. It's also helped us successfully build our Google My Business reviews.

What do you dislike about Podium?

I wish support was easier to contact and that we could customize the live chat widget more easily.

What problems is Podium solving and how is that benefiting you?

It makes it easy to connect with our customers.