Podium Reviews: 4.6/5 — Highly Rated

Ease of use to communicate both internally with staff and externally with leads and or current customers. The built in templates provided are very useful and the customizable ones are just as efficient. Capturing reviews is arguably one of the best features that have helped build our business. We went from one of the best kept secrets to "everyone knows" in just a matter of time by utilizing the review feature and it's super simple for our customers to navigate and give feedback about their experience with us!

There's really not a downside to using Podium, assuming you're using it to it's full potential. There are several features we don't utilize strictly because they don't apply to us or our industry but as a whole the entire platform is great!

Podium has helped drive more business to us by utilizing the review feature and customers letting the world know about their experience with our business. The best part is that capturing a review is seamless and therefore makes customers more likely to take the time to share their experience.

The review automation is great. Very easy and easy to automatically respond!

A little pushy on selling their other products to us.

it is automatcially requesting reviews and also responds to them with AI. its great

Podium has taken communicating with our customers to the next level. We are able to respond quickly and professionally and is helpful when sending review request and reminders to help grow our buiness.

I am happy to report we haven't run into anything we don't like, Everything has been positive. In fact, I started using it because another shop had it and it was an awesome tool I brought it this shop.

Getting to our customers quickly to avoid lengthy phone calls. We can response with a quick message/text.

Podium was always great for me in whatever dealership I was in. They integrated with our CRM so anytime we had a closed repair order or a completed sale, it would automatically send them a review. It was the best!

Sometime it could be difficult to get things fixed as quickly as needed. It took a little while to get the integration set up but once it was, it was great!

Podium solved our number of reviews issue. We weren't getting a ton of reviews for a brand new dealership and podium took us to the next level

Combines the best of both text and email with a lot more

I haven't found anything that I dislike about it yet

It gives us a way to communicate with our customers where they are in situations where they cannot talk on the phone. This keeps us from distrubing our customers in sensitive situations.

I love every single thing about Podium. The photo attachment option, payment service and review function make this application a must have for any business!!!

I have no negatives to mention in all honesty!

It is allowing me to communicate with clients effectively and efficiently while not having to give out a direct cell phone line to me personally.

So easy to use and very intuitive design. Available to use both in office and out of office via mobile app!

Would like to be able to make calls from mobile app without using personal number

Following up with customers. Allowing quotes to be sent via text so not taking up customers time waiting for quote in store

Podium makes communicating with customers quick, easy and efficient. I love how easy it makes the process of booking events .

Nothing! Everything is great and works properly.

Podium is benefiting us by allowing capote rial customers to chat with us easily from our website.

It allows our clients to easily communicate with us, and we can easily communicate back with them. I think because of this, we have gotten more business.

It would be nice if you would filter spam comments

We used to have clients call us, and we had trouble returning all the calls and would certainly miss some. Now they message us through Podium and we never miss out on business.

Podium allows my team to effortlessly solicit reviews from our real customers. We're continuously building our local SEO content and showcasing some of the best services we offer to potential customers searching online as a result.

Our only struggle with podium is simply and internal staffing issue where we don't have someone actively participating in the Podium portal. Despite this, we are still getting great results.

In our competitive markets, customers are looking for the business that has the best online reputation. We have not only closed the gap on reviews with competitors but in many cases now have more reviews at a higher overall ratin.

What I really like about Podium is that I can connect so easily with my customers, the option where I can send them a link for a deposit is amazing. It is for sure the best tool in the matket. I use it everyday for hours.

Honestly, the only downside about Podium that I can think of, is that I use another program for my sales called, Hubspot, and there's no way we can integrate Podium to Hubspot. So that kind of sucks.

Podium has helped me to classify my customers, it's so easy to find them when I'm able to edit their names and personal information such as email address. It makes my life at work so much easier.

Immediate notification of reviews and messages

Only referring to the mobile app, reports would be nice to see on the mobile application. Most people like me do tons of work from their mobile devices.

Communication to and from out patrons

Ease of use - hands down the best text marketing tool.

Not much, I guess it could be cheaper but it's worth what they charge right now.

Communication with customers. Text messaging on our website. Receiving payments.

Podium is a powerful text messaging tool to contact customers, conduct marketing campaigns and promote the organization's products and services. It is super intuitive; our entire team finds it easy to use, even those who have joined sometime after implementing it; the adaptation of users has been fast. I love that it also integrates payment functions; they are easy for everyone, especially for our customers, who have also been delighted. It is an excellent tool for contacting clients regarding payments, reviews, support and general communication needs.

Podium works well. However, there are features I would like to see in it, for example, being able to see who has viewed a message on the mobile platform, highlighting messages that have not been responded to after a certain period and the sometimes prolonged load times.

Through the use of this tool, we have been able to answer queries from our customers from different channels in real-time, schedule appointments with customers, and even make sales via telephone. The payment mechanism it offers provides greater security for both the client and us and helps us make the process easier, more convenient and faster. It is a tool I use every day in my company, and it has been a critical factor in improving our customer service and growth in general.

It makes it so easy for customers to leave Google reviews. They receive a link after a call and are directed to Google where they can rate their experience. Super easy and efficient. And integrates with Service Titan which makes it so much easier.

There isn't anything I dislike. They are always helpful when I call and support our business to help us grow our customer base and Google reviews. Podium has helped with the growth of Rogers.

They are solving the problem of getting Google reviews. It is not an easy thing to do. They make it easy for the customer which helps our business and prospective clients make the decision to use our company.

How easy it is for patients to use, they really can review us in minutes!

We have not been able to have our operating system sync-we are on dentrix ascend a cloud based system and even though I was told it could sync no one has helped me get it taken care of.

We are generating reviews on all major platforms.

I feel that Podium is giving me a better performance in terms of its extraordinary message transfer, and that alone already makes it a great app. We can now communicate with our customers via text messaging, Facebook and even Google. We can examine information about their interactions with us, such as their response times, the types of messaging they prefer, etc., to guide our business decisions. Podium has brought many perspectives on discovering professional outreach regarding accurate sales and advertising, so it's pretty significant.

I wouldn't say I like the interface's date; they need to update their design or marketing strategy.

Podium is a fantastic app for sharing a competitive process pattern with others. It's powerful and intuitive, so we can see how the platform can help companies and customers share essential information more efficiently. I have found that using software for communication has increased my efficiency. It guarantees reliability and endless possibilities for those seeking maximum efficiency.

Overall, using Podium is easy and gives my team the opportunity to communicate with customers quickly. In addition it has allowed the team to obtain more information through pictures being texted in.

There is not really anything that I dislike about Podium. I would love to see additional features like video call so that my team can provide additional help to our customers.

Most of our customers prefer texting or emailing. With Podium we can get faster and much clearer responses from our customers. Within our industry being the quickest typically leads to more sales.

PODIUM IS MOST HELPFUL TO OUR TEAM IN MORE WAYS THAN ONE. FIRST, WE CAN SEND LINKS RIGHT TO OUR CUSTOMERS TO CLICK ON TO EITHER LEAVE US A REVIEW OR COLLECT PAYMENTS FROM OUR CUSTOMERS WITHOUT ASKING THEM FOR ANY PERSONAL INFORMATION. AS A COMPANY, OUR 1ST PRIORITY IS KEEPING ALL OF OUR CUSTOMER'S INFORMATION SAFE; WITH THE LINK WE CAN SEND OUR CUSTOMERS, WE NEVER HAVE TO SEE OUR CUSTOMERS PERSONAL INFORMATION. PODIUM HAS JUST MADE BUSINESS EASIER IN MANY DIFFERENT WAYS!

THE ONLY ISSUE THUS FAR IS WHEN THE PAYMENTS SYSTEM GOES DOWN; OTHER THAN THAT, WE HAVE NOT HAD ANY ISSUES OR ANY REASONS TO DISLIKE PODIUM. EVEN WITH THAT HAPPENING, ALTHOUGH IT CAN BE AN INCONVENIENCE, WE UNDERSTAND ALL PROGRAMS HAVE GLITCHES AT TIMES.

IT HAS BENEFITED US WITH THEIR PAYMENT SYSTEM. WE NO LONGER HAVE TO WORRY ABOUT A DRIVER FORGETTING TO GET CREDIT CARD INFORMATION AND MAKING SURE PAYMENTS ARE MADE

ease of use and quick onboarding. training employees was a breeze

don't have anything I dislike yet. it has been very simple to use

Don't have any issues right now with podium so I have been happy!

The service they offer is very tailored to the need. Extremely helpful for us as we improve our online presence and branding!

If Yelp could partner with Podium, that would be great. It's more about Yelp being exclusive so not Podium's fault.

We had a challenge with our online presence for quite some time. Podium made it easy and structured to correct and improve that.

I can assist multiple customers simultaneously by texting or emailing all in one place. I have a recorded record of conversations by text and logs of by calling. Which is essential in ensuring everyone is being followed up on.

It does not have automatic caller ID, and conversations via phone are not recorded for quality purposes. It would be convenient if they were recorded.

Faster response times to customers also provide us time to think before speaking to a customer to ensure a positive experience. And it helps us provide details for customers to refer back on.

I love the ability to review, respond, assign and forward review information to my team! They have helped us grow our review account for our entire team and made it easy to update and respond.

I love all features of this product and their customer service team goes above and beyond to help us meet our goals!

Review management, automated message response and currently working with the team to streamline our leads. Easily allows my team to build out new platforms to support the different departments on our team.

Love how user-friendly it is and easy it is to request a review. I also love the texting features that allow us to communicate with our customers without using personal cell phones.

The only downside I've found is that the app stops working occasionally and we have to uninstall and reinstall it more times than we would like.

Podium has helped us get hundreds of reviews in just a few short years and stay up with the times by being able to communicate with customers via texting.

The ease of texting review requests to clients and also adding the widget to our website so that people can text us. It is great to have our work phone be textable to clients can just as easily communicate with us.

Nothing! Everything works great, haven't found an issue so far!

It is adding the ease of communicating with both clients and prospects alike. Furthermore, we have seen an increase in online reviews and requests for quotes.

I recently used podium and I am beyond pleased with my experience. The website was easy to navigate, their customer service was knowledgeable and friendly, and the products were exactly what I expected

The pricing can be expensive, especially for new businesses and local shops trying to get ahead. Essential starts at $250 and only brings you 1000 contacts. Besides that, it's good.

Podium provides high-quality software that is simple to use and has a wide range of features. These features include advanced security. Additionally, Podium provides support and customer service options for troubleshooting and help.

It's a very simple platform to use and it makes sure your customers feel connected and heard 24/7. You can send personalized promotions by text and also take payment. It's a life savior.

The mobile version of the app could be better but I'm sure their IT team is aware and we'll get an updated version soon. It's small updates that could make their service perfect.

A simpler way to communicate with our clients and all the data and reporting is in one location making it easier to provide results to our leadership team.

The automation tools and the ease of contacting our customers directly. The Podium platform allows us to contact and chat with customers in real-time who are visiting one of our websites; this tool has allowed us to increase the number of potential customers we have captured significantly. Thanks to the Podium platform, we have a much more professional way of communicating with our customers since, through the medium, we manage to maintain an open chat at any time that any customer wants to expose any inconvenience or requirement, and it acts immediately to the solution, this avoids that customers have to go through a hard time of being in a call waiting to be attended and certainly is not necessary so many staff for this management that sometimes ends up being practically automatic.

I consider that Podium has a pretty solid desktop version; however, they also offer a mobile version that, on several occasions, we tried to implement, and honestly, I could say that the platform does not serve the mobile level; it is prolonged which ends up making the experience of its use is very tedious and do not want to carry out.

Without a doubt, the Podium platform has brought us great benefits, such as optimizing communication with customers through this platform and eliminating phone calls or emails every time we wanted to communicate with the customer. We found a considerable time saving since the fact that customers can respond to any information we need through text messages through the platform makes the experience of project management much more dynamic and faster. Thanks to Podium, we can quickly identify when a client has excellent potential.

Podium is very easy to use and the customer support team is great.

They had a rough patch a while back when they changed their leadership team but it looks like they have gotten things on track.

I use Podium for online reputation management and it makes the process a lot easier.

Podium allows me to communicate with colleagues and manage projects via channels.

I have never experienced any issue for the past two years.

Business instant messaging. File sharing. Conversational marketing. CCM.