Podium Reviews & Product Details

Podium has been the answer to connecting with our customers in a better way, upleveling our communication not only with our customer but within our company.

We wish we could reply to Yelp reviews within Podium.

Podium has given us the ability to effortlessly manage our online reputation. Our plumbing business relies heavily on customer reviews, and Podium has helped us monitor and respond to feedback from various review platforms all in one place. We've seen a significant increase in our star ratings and customer trust. The ability to send and receive text messages with customers has streamlined our communication process. Scheduling appointments and addressing inquiries has never been easier. Our clients appreciate the convenience of text-based communication, and it has reduced phone call volume while increasing customer satisfaction.

Podium is extremely user friendly and takes no time at all to train our CSR's how to use it! When we started with Podium implenting it into our daily routine was extremely easy. It helps us drive our Google reviews and helps us get very valuable feedback from customers! Anytime I have had an issue someone gets back with our company very abruptly.

Honestly it has been a great product for us over the years and extremely affordable to our company!

Podium helps us have a chat booking feature to where our customers do not even have to call in to get ahold of us.

Podium allows us to send and recieve texts to our customers and our construction managers, which helps us manage our jobs much more efficiently.

Hopefull someday they will incorporate group texting in Podium.

We were not getting many reviews because our technicians wouldn't ask customers. I've been sending them automatically since August 2023 and we have more than doubled the amount of reviews we had.

Automated review invites and sms notifications

the sms chat doesn't integrate well with Salesforce notes.

Automated review invites, automated SMS communications, and customer communication

Podium is great because I can see reviews through our portal and see the ones I need to respond back to. I also like that I can respond back to customers through Podium who send message through Podium. Podium helps our business get more reviews easily by sending customers an email or text message asking for their review. Customer support has been great when I've had any issues. Podium is very easy to use. We use Podium daily.

I don't have any dislikes with Podium at this time.

L&L has not had any problems wih Podium.

The initial reason we got Podium was for texting - which is our favorite part still. Since beginning our business relationship with Podium, we've began using their other features, mainly payments and have loved growing and developing with them.

Not a dislike, but if I needed to say something that it doesn't do that I wish it did do is integrate with our other softwares.

Podium best serves us as a time management tool. It makes our company more efficient and helps management monitor customer relations more closely.

I can access Podium anywhere at anytime, commuicate with customers and get FIVE star reviews with a quick automated message. Its been great and there are added features for sending a coupon or special by text. The cost is great too.

I have liked everything about Podium so far there has been nothing to dislike.

We have a way to communicate with our customers by text message and collect Google reveiws very easy with automated text we send out afer a service has been provided.

User friendly, real time patient communication

The Cost of adding another location to link

No problems

Podium is very easy to use and makes contacting my customers via text a breeze. I also like the caller ID so that I can pull up the customers information before answering. I use podium all day every day and even when I am away from my desk on my mobile phone. Podium made it possible for me to work remotely.

I seem to get a lot more spam calls then I did before. I am not sure if that is a podium filter or just more spam calls are out there now.

easy communication. Less time on the phone.

Easy review generation Web chat captures phone number Helpa to keep customers connected Sms campaigns are a good option as well

We cant limit posting of negative reviews

Getting reviews Capture customer info