Podium Reviews & Product Details

Makes it easy to communicate with customers, either on our website or not. Also, we can send payment requests to customers and it's super simple. Easy for us and easy for our customers. It's the best in class tool. We've tried the others.

It's not inexpensive, but it is worth the cost. There are cheaper alternatives, but they are klunky, harder to use, and with less features.

Live chat, review requests, message customers for quotes, payment requests.

It helps with the reviews for your business. Everyone said it so easy to write something about the experience they had with your business!

I haven't ran across anything that I don't like

Nothing at this time

Mainly the fact that you can communicate with customers under your store listed phone number and the fact that it notifies customers to let them know repairs are ready

We had some issues at first, but it was mainly from getting my store phone number released from a different service

In a nutshell, I just love the convieniece of all messages being on one platform for responding

Before, we would miss so many business opportunities outside of business hours. Now we can respond to clients from all over the place. We love being able to send out blast messages to clients.

The only downside is that sometimes it disconnects from our other apps from time to time. May be an issue with the other party.

Have not had many problems with the service. Very satisfied!

We outpace our competitors in reviews by 5x. As well, the online chat has been a big boom for us and our ecomm platform

Multiple conversations with reps, engineers, etc when attempting to fix an issue

We are able to quickly engage with our customers through webchat, which makes them very happy. Our ability to respond in a personal way has helped solve the problem of a customer wondering about items on our website.

The amount of reviews we have gained through Podium has helped our busienss grow exponentially. We pride ourselves on our 5 star reviews and also appreciate knowing when we receive a less than stellar review so we can reach out to the client and correct the issue.

Lately, the integration has had mutiple instances where it disconnects from our POS system for days at a time.

We love that we can collect payments from clients via Podium which makes it easier for our clients to conduct busienss during their busy day.

Podium lets me communicate with my customers across so many different channels. Be it text, google chat, facebook, instagram, or email, I can easily communicate with everyone! They have now included an AI option to make my life easier, and our phone system is about to be handled by Podium as well, saving us time and money! I use podium more than any other tool at my disposal. It is extremely easy to set up, and their support is top knotch!

The only thing I'd like to see different from Podium is more communication about new features and benefits coming out.

Podium lets me connect with all of my customers as simply and quickly as possible!

The ease of texting customers, sending reviews, customer service, and receiving payments.

Sometimes my customer will put me in a group chat, and the system won't let me respond as a group. Also, there are some attachments my customers will send and I cannot open them (contact shares, gifs, pictures). Also, wish the emoji's were updated. Most of them won't show up on both my end or the customers.

Not sure

I use to text clients, and it's very simple. Also notifys me when a customer has been waiting on my repsonse.

I don't have any dislikes. It's been pretty easy for me.

Todays modern technology. Everyone likes to text and for most is easier.

I LOVE HAVING THE ABILITY TO TEXT OUR CUSTOMERS ESPECIALLY THOSE THAT PREFER TEXTING OVER A PHONE CALL. I ALSO LOVE THE BULK MESSAGE OPTION. IT MAKES QUICK WORK GETTING IMPORTANT MESSAGES TO A BIG GROUP OF CUSTOMERS AT ONCE.

I WISH THERE WAS AN OPTION TO LABEL CONTACTS AS CUSTOMERS, VENDORS, OR SPAM. I ALSO WISH THERE WAS A QUICK WAY TO CLEAN UP CONTACTS THAT HAVE NO NAME OR NO PHONE NUMBERS.

THERE ARE A LOT OF PEOPLE THESE DAYS THAT PREFER TEXT MESSAGING OVER PHONE CALLS. IF I CALL A CUSTOMER AND GET NO ANSWER, I WILL SEND THEM A MESSAGE AND USUALLY GET A RESPONSE WITHIN MINUTES.

Podium makes communicating not only more effective but also efficient. It has become a very seamless process for our business. We love being able to call or text customers from any device and have a faster response time, while not missing a beat! This is definitely a game changer and we can't wait to continue growing with Podium.

That it is only internet based. Sometimes we worry about losing internet connection and missing a customer interaction.

Not missing calls from customers

Podium is very easy to use and makes contacting my customers via text a breeze. I also like the caller ID so that I can pull up the customers information before answering. I use podium all day every day and even when I am away from my desk on my mobile phone. Podium made it possible for me to work remotely.

I seem to get a lot more spam calls then I did before. I am not sure if that is a podium filter or just more spam calls are out there now.

easy communication. Less time on the phone.

Podium allows us to send and recieve texts to our customers and our construction managers, which helps us manage our jobs much more efficiently.

Hopefull someday they will incorporate group texting in Podium.

We were not getting many reviews because our technicians wouldn't ask customers. I've been sending them automatically since August 2023 and we have more than doubled the amount of reviews we had.

Podium took our company from under 100 reviews to over 1000 in a year. It used to be like pulling teeth to get customers to leave reviews. Not anymore. They get a simple text to their phone and boom - review submitted. Definitley glad we decided to pull the trigger and go with Podium. The integration with FieldEdge/ESC was super slick and easy. It is something we utilize every day and every call. Customer service in my expereinece has been helpful and knowledgable.

Campaigns should be included and not charged based on contacts. Also should be able to have our main office line textable so that the customer gets a local area code via text. But they want to nickle and dime for this kind of thing.

Receiving reviews. Connecting with customers via live chat. Easily communicating the way our customers want to be communicated with.

Easy review generation Web chat captures phone number Helpa to keep customers connected Sms campaigns are a good option as well

We cant limit posting of negative reviews

Getting reviews Capture customer info

The initial reason we got Podium was for texting - which is our favorite part still. Since beginning our business relationship with Podium, we've began using their other features, mainly payments and have loved growing and developing with them.

Not a dislike, but if I needed to say something that it doesn't do that I wish it did do is integrate with our other softwares.

Podium best serves us as a time management tool. It makes our company more efficient and helps management monitor customer relations more closely.

Automated review invites and sms notifications

the sms chat doesn't integrate well with Salesforce notes.

Automated review invites, automated SMS communications, and customer communication

I can access Podium anywhere at anytime, commuicate with customers and get FIVE star reviews with a quick automated message. Its been great and there are added features for sending a coupon or special by text. The cost is great too.

I have liked everything about Podium so far there has been nothing to dislike.

We have a way to communicate with our customers by text message and collect Google reveiws very easy with automated text we send out afer a service has been provided.

I like that you can use this platform like you would use a cell phone. I also like how you can send automated reviews out.

The cost is a bit high but you do get what you pay for.

Taking the human aspect of a chat feature and putting it into one tool.

It braught together text messages / phone calls / and webchat seamlessley. It was great and easy to set up. Started noticing business from the webchat immediately. The Phone service: Integrated app on phone plus a desktop version. The payment processing - great !!! the terminals / text / affirm integration !! all amazing. The integration with square was awesome

I wish it integrated with with AestheticsNOW / EnvisionNOW - our practice managment software. If it did integrate it would a complete 100percent solution. The Phone is a little antequated. I wish there was a cordless unit with multiple headsets.

Keep us on track with good communication with our clients. The recorded phone calls is a great add (w. transcription) SMS messaging