Podium Reviews & Product Details

Podium lets me communicate with my customers across so many different channels. Be it text, google chat, facebook, instagram, or email, I can easily communicate with everyone! They have now included an AI option to make my life easier, and our phone system is about to be handled by Podium as well, saving us time and money! I use podium more than any other tool at my disposal. It is extremely easy to set up, and their support is top knotch!

The only thing I'd like to see different from Podium is more communication about new features and benefits coming out.

Podium lets me connect with all of my customers as simply and quickly as possible!

Makes it easy to communicate with customers, either on our website or not. Also, we can send payment requests to customers and it's super simple. Easy for us and easy for our customers. It's the best in class tool. We've tried the others.

It's not inexpensive, but it is worth the cost. There are cheaper alternatives, but they are klunky, harder to use, and with less features.

Live chat, review requests, message customers for quotes, payment requests.

Podium is an excellent platform that is virtually glitch free. It makes it easy for staff to communicate with our customers, drive reviews and keep track of leads.

It is certainly one of the priciest options on the market. We wish there were more options for clientelling and following up with clients based on preset CRM objectives.

It drives reviews for us and we can keep track of all leads from all sources easily.

We love how easy it is for all our sales team to be connected to what's going on with individual customers!

Wish we could add pictures and notes to each contact.

Communication in one location

User interface is very easy to use. Sending text messaging campaigns to your current users is relatively easy.

Account managers are responsive but never address the issue at hand. Spoke with multiple staff in regards to the same issue and they always find a way to redirect the conversation. I want to cancel but they lock you into a contract even though the sales representative ensured me that if we were unhappy we could easily get out of any contract.

All

The ease of texting customers, sending reviews, customer service, and receiving payments.

Sometimes my customer will put me in a group chat, and the system won't let me respond as a group. Also, there are some attachments my customers will send and I cannot open them (contact shares, gifs, pictures). Also, wish the emoji's were updated. Most of them won't show up on both my end or the customers.

Not sure

I use to text clients, and it's very simple. Also notifys me when a customer has been waiting on my repsonse.

I don't have any dislikes. It's been pretty easy for me.

Todays modern technology. Everyone likes to text and for most is easier.

I LOVE HAVING THE ABILITY TO TEXT OUR CUSTOMERS ESPECIALLY THOSE THAT PREFER TEXTING OVER A PHONE CALL. I ALSO LOVE THE BULK MESSAGE OPTION. IT MAKES QUICK WORK GETTING IMPORTANT MESSAGES TO A BIG GROUP OF CUSTOMERS AT ONCE.

I WISH THERE WAS AN OPTION TO LABEL CONTACTS AS CUSTOMERS, VENDORS, OR SPAM. I ALSO WISH THERE WAS A QUICK WAY TO CLEAN UP CONTACTS THAT HAVE NO NAME OR NO PHONE NUMBERS.

THERE ARE A LOT OF PEOPLE THESE DAYS THAT PREFER TEXT MESSAGING OVER PHONE CALLS. IF I CALL A CUSTOMER AND GET NO ANSWER, I WILL SEND THEM A MESSAGE AND USUALLY GET A RESPONSE WITHIN MINUTES.

Podium makes communicating not only more effective but also efficient. It has become a very seamless process for our business. We love being able to call or text customers from any device and have a faster response time, while not missing a beat! This is definitely a game changer and we can't wait to continue growing with Podium.

That it is only internet based. Sometimes we worry about losing internet connection and missing a customer interaction.

Not missing calls from customers

Podium took our company from under 100 reviews to over 1000 in a year. It used to be like pulling teeth to get customers to leave reviews. Not anymore. They get a simple text to their phone and boom - review submitted. Definitley glad we decided to pull the trigger and go with Podium. The integration with FieldEdge/ESC was super slick and easy. It is something we utilize every day and every call. Customer service in my expereinece has been helpful and knowledgable.

Campaigns should be included and not charged based on contacts. Also should be able to have our main office line textable so that the customer gets a local area code via text. But they want to nickle and dime for this kind of thing.

Receiving reviews. Connecting with customers via live chat. Easily communicating the way our customers want to be communicated with.