Jotform Reviews: 4.7/5 — Highly Rated

Makes things very simple! It never has had an error yet!

Nothing I can say so far! The platform is very user friendly!

It helps me with consent forms!

The versatility of it all. One account gives you so many options, from sign-up forms for emails to a 'buy now' option.

Would like to have a few more options on the design front

We have a dated website that is fairly well locked down apart from being able to post some basic HTML, thankfully, Jotform has opened up a world of options for us from basic sign-up forms to being able to (for the first time) allow people to make purchases through our website, which is amazing and has saved us a small fortune. Also the support is quick and really helpful should there be any issues I need help with.

I hadn't heard of Jotform but needed a free platform for feedback from a team of volunteers on a large annual event. When I found Jotform, it literally offered everything I needed and was easy to understand and use. I will never use a different program again.

I have not yet come across anything that I do not like on Jotform.

Jotform helps me hear the thoughts and ideas and concerns from all of my volunteers (100+) anonymously regarding our quarterly large annual events (1000 people).

being able to crate custom reports that are instantly shared

the PDF upload not always accurate and requires extra work

enables us to create and share in field reports as well as internal employee reports

The more we use it the more advanced forms we have created and it has been a huge time saver. We mostly integrate the form results into Google sheets and manipulate data there if needed. We use it for forms, tests, getting signatures and many other use cases.

Nothing we love it. Some of my team have moved from Google Forms and MSFT into Jotform

The main thing for us is simplisity and Jotform ticks thhose boxes

I love Jotform because I often need to poll my clients for various events or ideas. Jotform is easy to use, organizes the results and is easy to navigate. My clients like the ease of clicking on the link and sendi me their answers.

I really don't have any dislikes because in my opinion they have thought out all of the steps and made it all easy.

Jotform helps me quickly reach my clients and get valuable feedback.

I love how easy it is to generate a customized form for my company or my clients that I can integrate into my processes. I switched over from TypeForm after struggling with the formatting limitations over there and couldn't be happier about making the switch. I can replicate, brand, and organize forms easily. My clients and team members love the user experience and the ease of implementing forms within a website, email, or process. I am using these forms every single day and look forward to continuing to find more ways to implement they for myself and my clients.

One feature my previous software used to have was the ability to add an image choice for the multiple-choice questions. This was helpful when I needed someone to decide visually which selection/choice they wanted to make on the form. Adding this feature would be very helpful!

I used JotForm to collect information from my potential and existing clients. We create things like Onboarding Forms for new Clients, Project Request forms for Existing Clients, and Content Submission forms for existing clients. In addition, we use JotForm for all our Website Forms like Inquiries and Contact Forms, etc. It solves the problem of having needing an easy to use software that allows anyone on my team ( not just developers) to create nice-looking, thorough, secure forms that are versatile in their placement/integrations options.

Functionality, features, ease of use, integrations, and customer support

The only donwside for our small business use is the base plans only included 1 user, the only way to get additional users is to move to an enterpise plan, which is not affordable for us at this time. It would provide additional value for smaller businesses if they would add the ability to pay for addtional users at a nominal monthly fee for yearly paid customers.

Paperless business operations for both employees and customers. Onboarding New Hires, Uniform Orders, Business Related Activity Tracking, Customer Orders, Surveys-Feedback & Promotions.

Jotform is the perfect solution for digitizing outdated paper processes, especially when collecting signatures from event participants and parents/guardians. No longer do physical papers have to be transported back and forth - the information is a link away and folks can sign digitally. The implementation of existing PDFs with fillable fields is a huge bonus. The finished product looks the same as the paper copy would have, but with no paper waste and no hassle. I have been able to use this seamlessly in my workflow for the last two years, and the setup is very easy and user-friendly. Outstanding quality for the free tier of the service plans. Thank you, Jotform!

There aren't many downsides to using Jotform at all! The frequency with which I use it doesn't warrant subscribing to the upgraded tier; I do wish there was a middle point between the free plan and the first tier of paid plans. $35/mo is steep for someone who needs just a little bit more than what the free plan offers.

Jotform helps reduce paper waste and makes the whole process of collecting information (especially signatures) fast and efficient. Jotform also populates my existing PDFs with the information collected in a form, and does it effortlessly!

Functionality and design. Great software exporting etc

Limit on forms. It would be good to have a cheaper version as prem is expensive

It's allowing us to send parents medical forms and other relevant data collection forms for our football club

There are 3 things I love about Jotform - Ease of use - I can create any form, survey, table or app easily - Progress - they are constantly adding new features, and staying connected to the trends, including sending me a text for sales or new queries and a new certification program I am now taking - Integration to Google Sheets and other third party apps lets me build, track and monitor full systems Other things I will mention is I use it daily and it's an integral part of my business.

I don't dislike anything about Jotform, but I do wish it had a dashboard that had visual categories so I could rapidly click on it and get to all the forms in that category. I have hundreds of forms.

Doing surveys, handling my calendar with a questionnaire, registration for events, program roll call, message contact from website, client onboarding

I use JotForm every day for two of my businesses. It helps us stay organized and makes a great user interface for our customers. Our forms come in accurately, and with the information organized on a PDF. It also gets sent to the correct department so work does not have to be duplicated. We use the calculation features often to give our customers an immediate price to make it easy for them to plan. It integrates easily into our webpage and always has a professional look.

I really wish there was a phone number to call for certain technical support features. Although the email works well, and the turnaround time is fairly quick, I wish there was a way to communicate for the complex questions in person. The chat feature is nice, however, it is has not been available as often since Covid. Pre-Covid. It was always an option as the chat feature is I wish there was a phone number to call.

Before using JotForm we sent out emails with fillable PDF. They often came back empty because the customer would forget to save it before returning it or come back, handwritten and scanned where we couldn't read the information. JotForm has solved that for us with it being so easy to use on computers, tablets, and phones

There are plenty of field types to choose from and the data is easy to sort through after a form has been submitted.

Very rarely we're looking to collect information in a specific way, but we have to reconsider how to best collect the information with the fields available.

Makes managing data collected easier to access and distribute.

Jotform has made gathering information seemless and a huge timesaver. Before we would be emailing mulitple times trying to gather information from our customers but now sending them one link and have them fill it out has not only been a smoother process but also a better experience for the customer. We use it multiple times daily for different business tasks and the integrations it comes with matches all of the other platforms we use too! Definitely worth every dollar!

I get the safety feature but the amount of "codes" we get each day is pretty significant. There might be a way to turn that off on my end, but truly this is the only dislike we have

Integrating has been huge and also gathering important information from team members & clients

Jotform makes it easy to create functional and intuitive forms that clients can complete and submit from any device. I use it for client intake and legal fee agreements. There are lots of useful add-ons, like the ability to submit payments with the form. The form data is emailed to me and available on the jotform website. There is good customer support, and a wealth of information about how to make forms online. Lots of templates as well if you don't want to make your own custom form. I use Jotform in my law practice, and I helped a friend set up forms for his online school for registration, class selections, etc. The forms can be sent via link, or embedded into your website. You can also make apps. It's super easy to implement and I use Jotforms every day in my law practice. I highly recommend Jotform.

Can't think of anything right now, so moving on.

It made it easy for prospective clients to submit the information we need to see if they qualify for our legal representation.

Jotform has helped save me money and time. Great and easy form builder. Highly recommend to anyone looking to help their business.

Price can vary wildly, sometimes promotions come for half off, when I pay full. That is an issue for me.

I am now able to easily create contact forms, email forms, and help my sales team with E-Signatures.

I’ve been using JotForm for quite some time now and I must say, it’s been an absolute game-changer for my business. The platform is incredibly user-friendly and intuitive, making form creation a breeze. Ease of integration and implementation is also awesome!

While JotForm offers a variety of templates, expanding this collection could provide users with even more options for customization.

gathering client data

Being able to link it with our online quotes to make the process smoother in getting info to our customers. We use it everyday in our shop.

Haven't found anything yet. We Want to use it for more parts of our company

Bridging the website to our project management system

Jotform is really easy to learn to use and comes with a wealth of widgets and customizations to really tweak forms to your business purpose. We have used it for various tasks including Internal automated appraisals - using the approvals system, candidate testing for job applicants using the timer and auto submit function as well as for simple application forms and surveys. Usually if I am asked 'can it do this kind of form?' I can usually check the knowledge base and come back with a yes!

The only thing I would say is that it does lack some one or two of the more complex survey question options when compared to other providers such as survey monkey. For example the scale rating and layout of the questions are easily built into survey monkey, which you could probably do with Jotform if you knew custom coding and even then sometimes the answer is no you can't code certain layouts etc.

It is helping us automate the collection of and redistribution of data whilst being able to monitor submissions. This is very helpful in our HR functions where we need to support but also be able to monitor activities between support staff and line managers. For example setting up an automated appraisal form.

It is extremely user friendly and contains a lot of features that we need. I love that samples are provided or you can use your own custom fields.

They should expand the free version to more than 5 forms.

Jotform solves the fact that employees now have clear and concise fields to fill out vs an old excel spreadhsset we were using before. It also provides tracking so I can go back and collect the info to see who filled it out vs who didn't.

The interface is easy to use on my end, but also on the end of the recipient. There are a lot of features and customization options. I have had a good experience getting customer support.

The pop up on the landing page adds a click to getting logged in and is quite annoying. Also, the fact that Jotform asks you to create an account after you've submitted your form has been very confusing to my less-tech savvy recipients.

Managing all of our internal new-hire paperwork submissions, streamlining signups for trainings. It saves us a lot of time and keeps us organized.

It helps us streamline and keep all in one place. We can use it to collect data about what each person said about our presentations

Sometimes It is difficult to pull the report in jotform when using filter. For example when I filter my dates sometimes it does work and then I have to manual my self look at each report.

People able to see feedback and keeping it in one place. Also for people to request a presentation from us

Customizable formfill is very nice. The ease of implemenation and integrated features as super nice.

Hard to work with excel style documents.

It is creating an easier work flow and allows us to produce multiple documents from the same form, thus eliminating extra work for our field team.

Jotform has helped our business on speeding up the peroicess on getting appplications filled more quickly and the customizable features really helps us in our industry

trying to link certain questions that roll into another question can be tricky sometimes

none at the moments

It is very user intuitive, but it also has so many possible question types, widgets, and payment gateways.

The only thing I'd change is increase the number of 3rd party integrations, like with pushpay.

letting people pay online. It's an ease of use for the people at our church.

We choose JotForm becuase of the integration with Salesforce.com. This is easy to setup and works really well.

Limits of the free account, meant we had to purchase a subscription.

JotForm allows us to produce user friendly website forms, that integrate with Salesforce.com

What I like most about Jotform is how easy it is to use. It walks you through anything you want to create, step by step. Simple and very user friendly.

I have been overall very happy with Jotform .

It keeps everything in one place so it's very easy to look back and find what I need, or able to make any changes if needed quickly and easily.

The tool provides flexibility and is easy to use.

The free version is not fully free (especially when it comes to the payment gateways).

It provides an easy way to gather the registration details.

JotForm makes gathering exactly what you need a breeze. Before we used JotForm we struggled to keep our team up to date with programs and events, now it's easy and timely. Our team is updated immediately and accurately all thanks to JotForm.

JotForm rarely has downtime but when it does we can rely on the service to be back up shortly.

JotForm takes care of our event and program requests and allows our publicity team to quickly share information with relevant departments.

I needed to create a document that could be easily attested to and signed/dated by my clients. Jotform took care of my need and made the process easy for my client.

Some of building the document was difficult. Not necessarily for a novice but I got through it!

Getting a necesary form to my client that needs to be signed/dated and sent back within seconds.