monday.com Reviews & Product Details
monday.com packages itself as a Work OS built for a new way of working. Providing businesses with a single source of truth, all monday.com products are built on seven building blocks – boards, views, dashboards, integrations, automation, apps, and docs. There are currently five monday.com products, the core being Monday Work Management. The other four are Monday Sales CRM, Monday Marketer, Monday Dev, and Monday Projects. It’s free to use for individual users and paid plans are available on a per-seat basis.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
monday.com Pros and Cons
- Excellent dashboard environment
- Fantastic for beginners
- Range of features like time tracking and budgeting
- Suitable for larger teams
- Built for multiple. users
- No free version
- Basic plan offers very limited functionalities
- Doesn’t offer a Gantt chart view option
- Requires a bit of learning curve –you will need to dedicate time to learning the platform
Exclusive savings on monday.com through Findstack Deals
Project management tools can help you structure your team, improve your workflow, and automate the tedious parts of everyone’s job. They’re indispensable to any team that wants to be productive. So which one should you invest in?
If you’ve ever looked into project management (PM) platforms, you’ve already heard of Monday.com. It’s hailed as one of the best apps in its niche, and it has stellar reviews.
But just how good is it? Is Monday.com the right choice for your business? Let’s find out in this Monday.com review.
Monday.com Quick Overview
Monday.com is a good choice for anyone that wants to bring a bit of structure to their day-to-day operations. From freelancers to big enterprises, Monday has tools and plans for everyone.
That’s not to say it’s a perfect tool. Monday can get expensive for large teams. Plus, people that aren’t tech-savvy might find it hard to get started. But by and large, we recommend it to anyone looking to level-up their productivity with a project management platform.
If you want the full scoop, keep reading this Monday.com review.
Monday.com Features
Each task you track with Monday has its own card. These cards store any data you need, like files, a task outline, updates from management, and even an activity log. All Monday cards are grouped in boards, which are themselves grouped into workspaces.
That’s the basic gist of how Monday works. But you can tweak this simple system quite a lot. Let me show you how.
Boards and Cards
Creating a new board is very easy. You just give it a title, choose a view for the project, and start adding tasks.
When you create your first board on Monday, you’ll get a dedicated guide to set it up.
Monday offers plenty of ways to visualize tasks. You can arrange them in a table, in Gantt charts, in Kanban, in a calendar, and more.
As you’re adding cards to your first board, the guide will also give you a preview of how they’ll look:
This makes it easy for most people to understand the core functionality of Monday.
You can further bundle cards from the same board in groups. For example, you can group them by what week the tasks are due.
You also get visually-coded statuses for all tasks. The default ones are “Working on it,” “Done,” and “Stuck.” But you can create your own, to further customize your boards:
You can set due dates for all tasks, which helps you keep track of projects. In the Pro plan, you also get advanced time tracking, which lets you visualize how much time you have left before a deadline.
This is useful, but the feature does much more. By tracking time, managers can see the availability of each team member. This makes task allocation much easier.
Of course, you can customize the board view in a ton of ways. For example, you can add different columns to the table view:
And you can analyze each card individually, to add comments, files, task lists and even check its activity log.
Monday’s core functionality is top-noth. Even beginners can use their project management software to create simple tasks and dashboards. But Monday’s true power lies in its advanced customization options.
Customizability
We’ve used Monday.com for years, and we researched all of its quirks for this review. Throughout all of this experience, Monday’s automation stood out the most. You can easily set-up automated processes with the platform, even if you’re a non-techie:
And the possibilities are endless. You get templates for the most commonly-used automations, like notifying someone when a task’s status changes. You also can create your own custom automations, or modify the dozens of templates that are already here.
For example, you can set up an automation that moves a task from one board to another when its status changes and then notifies the person responsible for it. This is useful for tasks that need oversight.
That’s how my editors know to check my work. I change a card’s status to “Needs Review”, and that automatically moves the card to the Editor’s board, and notifies the person that needs to give it a look.
And this is just one example. Monday.com’s automations can do a lot more. And again, they’re extremely easy to create. You don’t need to know any code or use complicated APIs. It’s all made with natural language:
Besides automations, you can also heavily customize board views. You’ve already seen how to add new columns to the table view. But you might be surprised by how many options there are. You can include text, buttons, timelines, numbers, checkboxes, tags, and much more. There are so many options, Monday actually has a dedicated column center.
Each board can have multiple views, which makes dashboards on Monday.com very flexible. For example, team members can use the table view to see task details, deadlines, and manage their work. Managers can use the chart view for the exact same dashboard to get an overview of task statuses and deadlines.
When analyzing a board, you can also filter results by anything (person assigned, status, deadline, etc):
If a filter’s useful, you can turn it into a new view for that board.
All of these options make Monday.com extremely customizable. If you spend some time playing around with its features, you can most likely create anything your team needs. And if Monday’s suite is lacking, you can always complement it with integrations.
Integration with other tools
Monday.com has a lot of integrations. So many, they actually have an entire app marketplace to make it easier to find the extensions you need
Monday’s integrations let you fine-tune your boards, cards, automations, and more.
For example, the Google Apps integration makes it extremely easy to embed and collaborate on Google Sheets, Slides, Docs, Forms, and more. If you’re using Monday as a CRM, you can use the Tableau Connector for advanced insights into your processes and results.
Not to mention, you can also integrate Monday.com with popular tools like Zapier, Zoom, Google Calendar, and more. These let you automate processes outside of Monday.com, so your team won’t have to worry about repetitive tasks.
Integrations are one of Monday’s biggest perks. The only downside is that you’ll need at least a Standard plan to use them. They’re not available with the free or Basic subscription.
Ease of Use
Monday.com is surprisingly easy to use, especially for how customizable it is. All plans come with onboarding guides, explanation videos, and loads of support articles to help you get started. Enterprise clients even get a customer success manager. They will help you set up all the advanced features, and provide dedicated support no matter what you need.
Even without all of that support, Monday.com is intuitive to use. And that’s mostly thanks to its well-made user interface.
User Interface
Monday.com has one of the best user interfaces out of all project management apps. The design’s smooth, you get color-coded statuses, big buttons, and detailed breakdowns of your tasks.
You can quickly switch between views on a board, all the options are pretty intuitive, and you don’t need a degree to find important features. It’s easy to navigate Monday.com even without an onboarding guide.
What we like most is their comments section. All cards have one, where you can write updates about a task, interact with your coworker’s messages, and make notes of everything related to that task.
And if you need anyone to join the conversation, you can quickly add them as a card subscriber. This will automatically notify them about any messages.
Getting started and customizing Monday boards – is it easy?
When you sign-up for Monday, you’ll fill in some details about your company, like its size, industry, and what you’ll use Monday for. These choices will affect the features and templates recommended to you, but they won’t limit your tool stack..
For example, I said I’ll use Monday for operations management. This made my automation recommendations the most commonly used for ops.
After this initial sign-up, you’ll also get a step-by-step guide on how to create boards and cards on Monday.
This guide is pretty good to understand how Monday’s core functionality works. If you have minimal experience with project management tools, it’s more than enough. However, it’s not the best if you’re a complete beginner.
You might need more guidance on how each view works, as well as the difference between views, boards, and workspaces. Not to mention, beginners might need a similar startup guide for other features, like automation. All of this support is available in the knowledge center. But it would be better fleshed out in a lengthier onboarding guide.
And we’re not saying this just to pick on Monday. A lot of the complaints you’ll see online about Monday.com mention a steep learning curve. Sometimes, these reviews even complain about the lack of features that are actually there, like more views beyond the default table. A more in-depth start-up guide could solve these issues.
Monday.com Security and Privacy
Monday is pretty serious about its security features. They have a trust center that outlines their stance on security and privacy, as well as a detailed security white paper, which showcases how they protect customer data.
Monday.com uses advanced encryption protocols (especially for Enterprise users) and high-end security methods. They analyze their vulnerabilities weekly and run a bug bounty program to avoid hacks. If you need a secure project management app, this is as safe as it gets.
Lastly, Monday.com collaborates with some sub-processors to collect and process your data. This might worry you, but the third parties are mandated to protect your data under the same terms Monday.com is, so your company is not at a higher risk because of it.
Customer Support
Monday.com has a very well-organized knowledge base, which provides most of the guidance you’ll need to get started with the platform.
They also have a community where you can post or browse specific questions, a University center to learn more about Monday’s advanced features, and detailed API documentation.
If you need any extra guidance, Monday.com also offers 24/7 live chat support.
Their agents are prompt and helpful, especially if you’re on a paid plan. That will get you priority support. If your problem’s not urgent, you can also email Monday.com. If you have a billing issue, you can even hop on a call with a Monday agent.
Overall, Monday’s support system is robust. If you run into any problem, you’ll get the guidance you need to keep your project on track.
Monday.com Pricing
Monday.com is pretty affordable. $8 per seat is not bad, especially considering you get unlimited free viewers and items, 5GB of file storage, and priority support for the cheapest plan.
But the tool can get pricey if you have a big team. So if you’re not sure which plan works for your business, let’s break it down.
Individual
Monday.com’s free plan is a great choice for individuals that want some structure in their day-to-day life. But it’s not limited to personal use. The Individual plan works great for freelancers that want to manage their work and even small businesses. You can add up to 2 seats to your projects in the free plan.
Granted, you are limited by an Individual subscription. You can only create up to three boards, 1,000 items, and you only get 500 MB of storage. But it’s more than enough to test Monday.com and see if it’s right for you.
Basic
Monday’s Basic plan is pretty good. It will cost you $8/seat each month, and it offers much more flexibility. You can create unlimited items, you get 5GB of storage, unlimited boards, unlimited free viewers, and priority support.
However, you don’t get access to most of Monday’s automations with this plan.
Standard
The Standard plan probably has the best price-to-value ratio. It’s $10/month, and it comes with guest access, more views, integrations, and automations. For just $2 extra each month, it’s definitely a better choice than a Basic subscription.
But if you want the full Monday.com experience, you’ll need the Pro plan.
Pro
Monday’s Pro plan offers 100 GB of storage, a full year of activity logs, unlimited guest access, time tracking, dependencies, a formula column, more views, and advanced security.
If you run a medium to big company, the Pro plan is probably the best for you. And at $16/month per seat, with unlimited guests, you can use Monday without paying a fortune.
Enterprise
Enterprise plans are custom-made for big organizations, so we can’t tell you how much it will cost, or exactly what features it will have. But we do know you’ll get premium integrations, a dedicated customer success manager, advanced security options, and better analytics.
User Reviews
People really like Monday.com. The platform has top scores across all big review aggregators.
Monday gets praise for its advanced customization and great interface. But there are unhappy customers too. Most people that complained about the tool had problems with the slightly steep learning curve and higher pricing for big teams.
| Pros | Cons |
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Our biggest gripe with Monday.com was that you’re limited when creating task dependencies. You can only set them up via automations. Meanwhile, competitors like Asana let you take care of the same thing in 1-2 clicks. But it’s a minor issue and something that will probably be fixed in the future.
Quick Conclusion: Monday.com Review
Monday.com does almost everything right. It has a strong project management suite, advanced customization, and some of the best integrations we’ve seen in project management software.
It is a bit hard to learn for non-techies. And it can be expensive for large teams. But in our opinion, these are minor inconveniences. Monday’s so good, they’re small hurdles to overcome.
You can see for yourself, Monday’s free to try:
The ease with which you can automate different parts of each element, to whom it is directed, among many other things.
Depending on the number of elements it can be tedious to have everything on the screen. You have to zoom out to see the full content.
Task management, the speed in solving tasks increases when using Monday.
The versatility of it's use, i implemented Monday in 3 workplaces so far.
The charge by feature pricing model that make it expensive.
To organize the workflow information.
I love the organization Monday.com offers. Every person across all departments in my company uses Monday.com. It is a helpful tool to unify and organize all communcation. I also love the automations with various apps.
The only thing that has been a little frustration is when you try to upload files. Sometimes you have to wait a few minutes or try again mulitple times. However, we've found that if you drag the file into the column, it loads right away.
It is eliminating multiple platorms that we once used to communicate, like texting, slacking, emailing, and phone calls. We still use those, but it is far less frequent.
Facilidade e interção com o usuario, a ferramenta uma visão bem clara para organização e compreendimento dos projetos que estamos utilizando alem de trazer visulaização externa.
Eu não gosto qundo a ferramenta tem funções mais complexas de autoção e ferramenta deixa criar, outro ponto seria a atualização que demora muito para ocorrer por nosso monday ja ter mais de 2 anos no mercado
Organização dos projetos e priciplamente trabalho com gestão do tempo com determinados prazos e notificações, esses beneficios trazem a automações junto com as nossas produções
It is very easy and seamless to use - notifications via email that lead directly to what I need to access to help me as well as the ability to see wht my team members are doing.
There is actually nothing specific I can say negative about Monday.com that I dont like except maybe the name??? Why Monday? It reminds me of the worst day of the week from a work perspective.
It heps me see the tracking of the entire project from beginning o end result and all the steps taken in one easy format
The platform provides a simple and concise interface to share project details and log progress of tasks through updates and pic logging. End user interactions is very easy. The IT Dept. mentioned the ease of setup and interface with other software was easy. Monday is used on a daily basis. Customer service is rarely needed to be contact due to simplicity of software and constant updating.
Some features in the desktop version of the platform are not available in mobile platform
Has kept project schedules and tasks organized. Staff working at various offices can easily communicate
The level of customization is absolutely one of my favorite parts of Monday. There's so many different options available, that it's essentially guaranteed that there's a format that will work for everyone. The automations are definitely a lifesaver too!
For me, the biggest drawback is the severe automation limit for smaller subscriptions. Having only 250 automations a month for an entire organization when my board alone wants to use over 100 every month is frustrating. Totally understand the idea is to incentivize people to upgrade, but the fact that you go from 250 automations to 25,000 automations a month makes the lower level allotments feel a bit ridiculous.
Monday helps me keep everything I need to get done organized. I have small one-off to do items that pop up all the time that I would completely forget if not for Monday. It's also great for taking notes on any action items that come about during meetings. Or, for example, I join product release meetings every months in order to create new training materials for our Support team. Monday makes it easy to take notes on the new features we're adding, and I appreciate that I'm able to keep that information directly attached to the task item for creating the new documentation.
It's extremely powerful but also so so simple if you want it to be.
There's not anything I would change with the tool right now. It's the perfect fit for our team.
It helps us with our Marketing campaign framework and has reduced the overall length of time it takes us to go from strategy to go-live by 1/3rd!
Ease of use is incredible. Ability to track activity log and see who has seen or commented and tag people also awesome. Customizability great.
automations sometimes harder to understand
It helps us get proejcts in and track them through to completion, and then serves as a tracking system to find those said deliverables over time.
It`s a good number of features, we have multidisciplinary teams and they`re engaged using the avaible tools with intensity.
I believe that the difficulty in creating reports to evaluate the performance of teams and activities
Team`s workflow management, analyzing the spendend time to solve tasks and tasks overview.
Monday.com is a fantastic platform for keeping teams on track and tasks organized. My favorite part about it is the plethora of automations you can customize to your specific needs. Not only does this save time, but it keeps team members up to speed on who is doing what and where the project is at at any given time. You can set automations to move tasks to different groups or boards once they're completed, or send a notification to someone when a project moves to the next phase, for example.
I don't have much criticism for Monday. My only real complaint is that you can't customize individual groups within a board as much as I'd like. When you create custom columns in a board, they automatically apply to every group within that board and there is no workaround for that. So, sometimes a group will have a column that is unnecessary and somewhat distracting.
Monday is helping my team stay on track with all of our many tasks and projects. It allows us to see what everyone is working on and what phase a project is in without having to keep separate lists. It also allows us to communicate with one another and assign tasks that are easy to come back to. Essentially, it has taken our communication and project management to the next level.
It is customizable and easy to use for whatever your needs are. Easy to implement new members and integrate new leads/contacts/deals.
Learning curve of it being so user friendly!
Organization
Possibility to easily plan my day or an entire week
Everything is just the way I like, nothing to dislike.
Daily and weekly organisation.
One place to see all our jobs and get status immediately.
I have to re-type often because adding info between columns gets messy because it's over written.
Reduction of internal emails; team time management visibility; communication across departments
It gives us a central hub for our teams "to do lists" and streamlines team communication around those projects.
We would love to be able to "link" pulses across several boards to restrict views from contractors, etc. We haven't found a way to do this yet.
Centralized to do list.
We've been able to use monday.com in place of other specific-use software, allowing us to keep things all in one place and connect them as needed.
Really, I think the view record options is the only thing we're noticing as a bit of hinderance, the row view can be a bit cumbersome and the item cards aren't as clean as we'd like, but once you get used to it the hinderance fades.
We wanted a more streamlined Salesforce, and monday gave us that, along with easy customization for our particular needs. We needed a support ticketing system, but only for a few tickets a week, we could customize monday to work for us without having to pay for support software.
What I like most about Monday.com is that is the place where I can realize very easily not only the missing task but also the accomplished. When you are working and managing around 30 people, Monday helps you to build clear guidelines to direct the team and make them be successful in accomplishing their own tasks. Monday.com also helps you to define deadlines and prioritizing tasks helps you to build and accomplish your goals.
I think is not exactly about Monday.com is more about related to the person or the group of people that is going to use it. Monday.com is a great tool, but like any other tool, the user needs to be clear about how they want to use the tool. If Monday.com can build a breach to make this process between the user and clarify any small details about how Monday.com can be not only an additional tool and turn to be the principal. it will became necessary for users and not only a plus.
Personally, clearly defining the objectives, dates accomplishing tasks, establishing deadlines, and prioritizing important things. Delegating things and following up with my team. Tracking of the activities.
Monday is extremely intuitive and easy to use. We use it to communicate between Marketing, Customer Service, Product Development, etc., and we have never had an issue. I also use it to keep track of my own tasks, which is incredibly helpful. There isn't anything I would change about Monday, because I have literally never had a problem creating a board or using it in any way. The one time we had to reach out to customer service to get an issue taken care of, they were prompt and courteous in their response.
I really wouldn't change anything--great customer service, easy/intuitive to use, and aesthetically pleasing.
Communication between teams is what Monday helps us with the most. When I first started at AC Infinity, there was a lot of miscommunication between departments. Having boards set up between teams makes our lives so much easier, and leaves no room for miscommunication and error.
Monday.com is an excellent platform to improve communication and workflow with different teams. Our company uses it to better work together and to see how projects are moving along. It has different templates and ways to organize your work and can be all shared with your team members. A very useful tool for keeping projects and tasks organized!
The only con about using Monday.com is that it has many features and it can take some time to learn how to use it all. However, it does have tutorials and assistance offered that can help with training all team members to use it.
I'd say that Monday.com is solving workflow and ease of use as more people adopt this tool into their business. This is beneficial for my team as it becomes easier for us to use.
Monday.com is the most flexible project management system we have ever had the pleasure of working with. It is very intuitive, and provides numerous features to improve the efficiency and communication throughout the team.
The only complaint I have is that you will need to custom build your setup yourself if you want the best for your company. This is both positive and negative.
Monday.com helped solve a timing issue regarding updating projects. It also vastly improved our reporting capabilities.
