Gusto Reviews & Product Details

User-friendl— customer service is excellent.

I have not found any dislikes in my use of Gusto

When it comes to taxes Gusto is on it.

Gusto has a very simple and user-friendly UI. It is very nicely integrated and implenented and it is very easy to review paystubs, request PTO, submit expenses for reimbursemtn, view the company calendar, colleagues' information, taxes information, miscellaneous forms and personal information. Their customer support is very convenient; you get support within a few minutes. I use Gusto at least twice a month to review paystubs and on a yearly basis for tax forms. Great HR partner!

Nothing so far. I'm very happy with Gusto!

It solves complex HR software where it is difficult and tedious to find information acout the company and other HR features and employees' benefits.

Super easy to use website, has all the forms I need with easy access, always get my paycheck in timely fashion.

There are no downsides to Gusto in my experience.

Helps me have all my payroll information organized and easy to access.

Gusto is very responsive to any issues I have whether it's processing payroll or benefits issues. The system is easy to navigate and I really like the reminders they provide and the ways they help keep things compliant.

We had some benefits issues last year, which caused some challenges for staff, but Gusto was able to get to the bottom of the matter. It would be nice if Gusto saved the Payroll Journal Report that I run prior to pushing run payroll so I can access later. Right now, you have to go and recreate it, which is an extra step.

Being a small business means operating with less resources, and Gusto streamlines everything for us and allows us to be more effiecient - resulting in saving us time.

It sends me updates to remind of anything that needs to be done.

I can't think of anything that I dislike about Gusto.

It is just great for us in running Payroll.

It's super user friendly, makes everything easy & quick, and has fun additions, like asking all staff their favorite junkfood. Great for building the team!

Sometimes I wish it was little easier to navigate things on the app.

Ease of asking time off, tracking time & benefits!

Gusto hasbeen extremely helpful in keeping us in line with standards, consistency, documentation and organization.

Gusto's customer support has been mostly good. It does take some time to have them respond via email. I would love it if there was an instant message option or something that didn't tie people up on the phone.

Gusto's payroll processing is straightforward. We can set up automatic pay runs, and the system handles everything efficiently, from calculating taxes to generating pay stubs. This has taken a major burden off our shoulders, allowing us to focus on other aspects of our business.

Easy to use and simple for team members to navigate.

Love everything aniut Gusto and its services.

Paying employees

I enjoy the timely and helpful email notifications

Electronic W2 are not popular with lenders

Easy onboarding for payroll related tasks W4 I9 etc.

Gusto not only reminds me that payroll is upcoming but also reminds me a second time. Why is this helpful? In a small company I don't have extra time to spend worrying about payroll. Gusto makes my payroll process simple and expendient.

What could me improved for me is how reports are provided. I consider myself an intermediate level user but the reports seem to take longer for me to determine exactly what I need.

Time. My time is valuable. I know when using Gusto that my payroll will be completed quickly and will be accurate. Another big challenge I've had in the past is making sure I'm paying the correct taxes on time. I don't have to worry about state and federal taxes. Gusto handles that easily and effortlessly.

I think that Gusto has an incredibly friendly user interface and experience. Above all, I like having one central location where I can request time off, view/download paystubs, ask for reimbursements, and complete performance evaluations. I use Gusto a lot and am always discovering new useful features. It's also nice having email alerts about pay days and approved PTO sent to me.

I haven't experienced any downsides or challenges that I can recall

Gusto is a one-stop shop for our agency. We don't have to log in to a bunch of different spots or bog someone down with emails related to PTO, payroll, performance evals, etc. The tutorials and insights were super helpful for onboarding so I feel like all of the employees have a solid grasp. What's great too is that employees can really customize their experience and set up their own dashboards.

My manager who manages my salary and pay was able to make last minute changes on a number of occasions to accomodate emergent pay requirements. In addition, Gusto allows the flexibility for me to work under a 1099 and a W2 (not simultaneously, of course), and keep all accounting for each separate for a fiscal year. My tax accountant is impressed with the completness, accuracy and compliance Gusto provides for end of the year tax purposes.

My only complaint, and it was really a learning curve for me, is I was unaware that Gusto managed my pay in two separate places, but defaulted to the brief period in which I worked under a 1099. Other than that it's intuitive.

Easy and flexible; supports complex payrolls.

Set up was super simple. My employees filled out all their info online and were able to easily set up direct deposit. The Gusto support team is easy to talk to and responsive.

I had some difficulty setting up my state employment tax and figuring out a post-dated payment.

All my payroll and employment taxes.

Gusto includes all of the HR management tools we need for our company in one convenient place. The interface is well designed, and it is easy to navigate to and within all areas of the application.

I wish it would incorporate some sort of rudimentary hiring tools such as the ability to create and manage position descriptions, and the ability to send these out to various sites.

It provides a centralized place to manage key HR functions.

How simple it is to use and how helpful the service is.

It would be great if they could offer some advice on other business tax information to help save money on taxes.

Gusto is handling all of my payroll duties as well as providing me with all the tax documentation that I need for taxes.

Gusto is easy to set up and update raises and benefits - our payroll was a little harder than most to set up because our pay frequency was so odd. But I received great support and help at the set up. Now as a few years passed, their custom service is the absolute best.

During the busy seasons, the customer support can take longer.

Gusto simplifies the payroll process and allows my employees to update their files and tax witholdings. It also creates a central hub to track all paychecks and tax documents as well as our contractor payments.

Gusto gives me full insights into the things that impact my payroll.

I really can't find any flaws in Gusto. When I have needed help or support, that has always been prompt and professional.

My compnay uses talent worldwide; Gusto allows us to pay all our contracts promptly.

Gusto has been amazing in setting up our non-profit as well as all submitting the necessary documents. The platform is easy to use and informative.

The wait times for assistance can be long.

No problems, it has been an ease working with Gusto.

Super easy to use. All paperwork is taken care of seemlessly with the state and federal side. Whenever we have an issue, the team responds within a reasonable time frame. I love the implementation with Guideline for 401k.

I haven't found anything to dislike about Gusto!

Payroll and 401k administration

Simple to set up and use. It takes the worry out of managing employees, paying the different state and local taxes, offering benefits, etc. We could not run our business without Gusto!

I have not had any downside using Gusto - and when I am not sure about something there is always help at my finger tips.

Gusto makes payroll simple and takes the worry our of compliance for each state's different rules and regulations. On the benefits front I am able to offer competitive benefits that are easy to sign up for and are managed by Gusto.