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Gusto Logo
Gusto
Effortless Payroll & Benefits
4.6
(1,876)
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Gusto Reviews & Product Details

Gusto Overview
What is Gusto?

One of the most preferred payroll platforms on the web today, Gusto is a great tool for all-around HR management that can handle everything from automatic year-end tax form filing to new-hire form filing, and managing employee benefits. It easily integrates with numerous accounting and business tools, as well as collaboration platforms such as Asana and Autobooks. The platform is well known for its exceptional customer support and delivers great insights and reporting.

Company Gusto
Year founded 2011
Company size 501-1000 employees
Headquarters San Francisco, California, United States
Social Media
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Gusto Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Training Documentation
Languages English
Gusto Features
Automated Payroll Processing
Automatic Updates
Benefits Management
Compliance management
Customizable Pay Stubs
Data Security
Deduction Management
Direct Deposit
Employee Database
Employee Self-Service Portal
Expense Management
Garnishment Management
Integration with Accounting Software
International Payroll
Labor Cost Reporting
Mobile Access
Multi-State Payroll
Multiple Pay Rates
Off-Cycle Payroll
Onboarding
Overtime Calculation
PTO and Leave Tracking
Payroll Deductions
Payroll Reporting
Salary Planning
Tax Filing
Third-party Integrations
Time and Attendance Tracking
Wage Garnishment
Year-End Tax Forms
Gusto Media
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Gusto Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 20, 2025
Gusto Logo
1,876 Gusto Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
LC
Lou C.
Brand Ambassador/Operations Consultant For Slumber Pod Llc
Share
"Provides "big company" HR to small/medium businesses"
What do you like best about Gusto?

Gusto gives tools, information and resources to help run your business efficiently and with compiance. It is very robust yet not overwhelming. Highly recommend!

What do you dislike about Gusto?

There were times when it was difficult to get answers or support.

What problems is Gusto solving and how is that benefiting you?

Compliance, payroll managemt, tax documentation, benefits, contractors

Mid Market (51-1000 emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
Miles D. avatar
Miles D.
Director Of Customer Experience
Share
"Very end-user friendly"
What do you like best about Gusto?

I love the UI, it's super easy to navigate with little to no training. I also love the G-Cal extension that imports the whole company's birthdays and work anniversaries so that I can reach out to them and congratulate them.

What do you dislike about Gusto?

Benefits visibility and total compensation visibility could be improved a little. It takes a little bit of navigation to find what I am looking for in respect to those two, but it isn't bad at all.

What problems is Gusto solving and how is that benefiting you?

It is very light weigh to set up for new companies and startups like ours that don't have the large tech resources and HR teams to help implement. It runs payroll, benefits and our core HR functions.

Small Business (50 or fewer emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
CR
Calli R.
Founder
Share
"I love Gusto!!!"
What do you like best about Gusto?

Gusto is soooooo easy to use. As a small business owner paying multiple domestic contractors, Gusto is a joy to work with since there's really very little work for me to do. They take care of all the paperwork, legal/tax forms that need to be sent to contractors, get them paid on time, etc. All of my contractors really enjoy the platfom too and have never complined. I recommend it to everyone.

What do you dislike about Gusto?

I can't think of anything other than if it was free for me that'd be great but then there would be no Gusto.

What problems is Gusto solving and how is that benefiting you?

They make it really easy to pay my contractors while making sure I'm fully complient.

Small Business (50 or fewer emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
Eden T. avatar
Eden T.
Physical Therapist
Share
"Very easy!"
What do you like best about Gusto?

Gusto is so easy even I can do it! The customer service is quick and accurate.

What do you dislike about Gusto?

I don't like the a AI chat vs a human but I understand why it's being used.

What problems is Gusto solving and how is that benefiting you?

How to keep payroll organized.

Small Business (50 or fewer emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
Dharmik P. avatar
Dharmik P.
It Consultant
Share
"Most simple and powerful one click payroll"
What do you like best about Gusto?

Gusto is very easy to operate. Monthly payroll can be done in a minute.

What do you dislike about Gusto?

I don't see any issue with gusto as per our use case.

What problems is Gusto solving and how is that benefiting you?

Tax setup is automatically done. Which was not the case in our earlier payroll system.

Mid Market (51-1000 emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
EE
Erika E.
Founder
Share
"Super easy and straightforward"
What do you like best about Gusto?

Ease of use. Customer support, especially with taxes and benefits. Super easy to set up with clients and integrate with outside apps.

What do you dislike about Gusto?

Would like to have the ability to be able to set up recurring reimbursements on a monthly basis. Reporting - this is getting better but would like more options. Have the ability to see the documents that were submitted for support tickets, as well as resolutions. We have multiple clients - so attaching a name with any tickets or emails specific to clients would be helpful. Could be easier entering time and other payroll data when running payroll.

What problems is Gusto solving and how is that benefiting you?

Any tax notices we get from state or federal agencies we're able to submit for the customer service team to look into.

Small Business (50 or fewer emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
TB
Todd B.
Founder
Share
"Best Payroll Service for a Small Biz!"
What do you like best about Gusto?

Comprehensive yet simplistic website, great customer service and prices.

What do you dislike about Gusto?

Hopefully one day they will offer additional accounting and bookkeeping services.

What problems is Gusto solving and how is that benefiting you?

Gusto has done a great job managing all aspects of the Payroll process, by integrating all online, the business has saved money, as compared to the payroll services I have used in the past.

Small Business (50 or fewer emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
KS
Kristina S.
Practice Success Coach
Share
"Love Gusto as an Employee"
What do you like best about Gusto?

I love the Gusto as an employee to be able to change my tax withholdings, download paystubs, immediately get my W2's, see how many vacation and sick days I have and also set up a rainy day fund that earns interest (higher than my savings account). Easy to use. Don't have to wait for anything!

What do you dislike about Gusto?

Hmmm... only that we didn't get it sooner!

What problems is Gusto solving and how is that benefiting you?

Managing everyone's available time off without having to manually calculate anything. Getting W2's to people immediately.

Small Business (50 or fewer emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
TM
Tamra M.
Founder
Share
"Great Service"
What do you like best about Gusto?

Gusto's platform is user friendly and streamlined.

What do you dislike about Gusto?

The customer service team isn't always informed or helpful.

What problems is Gusto solving and how is that benefiting you?

Gusto pays my employees and keeps me compliant for tax purposes.

Small Business (50 or fewer emp.)
Oct 30, 2023
 Source
Overall Rating:
5.0
DG
Donna G.
Ceo
Share
"If only all platforms were like Gusto..."
What do you like best about Gusto?

I have been using Gusto for MANY years and I would adopt them for ANY financial use of my business. Simple, intuitive and delightful!

What do you dislike about Gusto?

NOTHING! Well, maybe that they don't do ALL bookkeeping :)

What problems is Gusto solving and how is that benefiting you?

Payroll and taxes

Small Business (50 or fewer emp.)
Oct 30, 2023
 Source
Overall Rating:
5.0
CM
Courtny M.
Founder
Share
"Gusto easy to use!"
What do you like best about Gusto?

It's simply laid out, easy to find things.

What do you dislike about Gusto?

The only difficulty is always needing a code sent to my phone, but its not too bad honestly.

What problems is Gusto solving and how is that benefiting you?

Its my entire employee payment information hub. It solves that we do not have an accountant in house.

Small Business (50 or fewer emp.)
Oct 30, 2023
 Source
Overall Rating:
5.0
EE
Elizabeth E.
Lead Client Specialist
Share
"Best Payroll Company"
What do you like best about Gusto?

User friendly interface, great benefits, easy to locate important documents, and the app is a wonderful tool.

What do you dislike about Gusto?

The time off section of the website seems to have some bugs. Wished it worked a little differently.

What problems is Gusto solving and how is that benefiting you?

Important tax documents are easy to find. I can rely on that when I need to find something asap. It's also made it a lot easier for me to save money.

Small Business (50 or fewer emp.)
Oct 29, 2023
 Source
Overall Rating:
5.0
DR
Douglas R.
Founder
Share
"An excellent service for a small non-profit"
What do you like best about Gusto?

As the Treasurer of a small non-profit railroad museum, Gusto has been invaluable to me. We have full-time and also part-time seasonal employees. Gusto manages all the onboarding, including new hire reports to our state agencies. Their payroll setup is very easy, and I can walk through my biweekly payroll. They generate and mail out our W-2's in early January. They present legal reminders, such as the new requirements in Illinois for earned time off and employee enrollment in retirement programs. A simple query lets me breeze through the data reporting needed for my Workers' Compensation policy annual audit. And most importantly, they keep us compliant with the paycheck withholding requirements, and the filing of quarterly tax statements with state and federal agencies. On the few times I've needed a human to answer my questions, they have been responsive. Their service is at a level where I routinely decline sales calls from other payroll and human resource support providers. They are that good.

What do you dislike about Gusto?

Their web site can be a bit non-intuitive. But if I can't figure it out in a short amount of time, I've been able to call their support team.

What problems is Gusto solving and how is that benefiting you?

Most of our non-profit museum administration, myself included, are volunteers. We don't know the intracies of payroll administration, or of all the forms and reports needed when we hire another employee. Gusto takes that load off my shoulders, and ensures that I as an individual and our museum as an organization are legally compliant and are paying our staff reliably.

Small Business (50 or fewer emp.)
Oct 28, 2023
 Source
Overall Rating:
5.0
Sabrina H. avatar
Sabrina H.
Founder
Share
"User-friendly Platform"
What do you like best about Gusto?

I like that I can easily access all the information I need related to payroll in one place. The interface is bright, clear, and easy to navigate.

What do you dislike about Gusto?

Multiple companies that I have worked for use Gusto and I can't think of anything that I dislike.

What problems is Gusto solving and how is that benefiting you?

I love that I can easily find paystubs and W2s from current and past rolls in one place. It makes my personal financial management so much easier.

Small Business (50 or fewer emp.)
Oct 28, 2023
 Source
Overall Rating:
5.0
BD
Barbara D.
Founder
Share
"Gusto is great"
What do you like best about Gusto?

It is easy to use, cheaper than most payroll providers, and customer service is great

What do you dislike about Gusto?

Many of my clients don't think they are big enough to use them and would prefer to pay for ADP and Paychex.

What problems is Gusto solving and how is that benefiting you?

It is easy to use. Cheaper than most payroll providers.

Small Business (50 or fewer emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
KI
Kim I.
Founder
Share
"Easiest and best way to keep track of hours worked!"
What do you like best about Gusto?

Accurate keeping of hours worked, hours paid with check stub details and accumulated sick hours. Also keeps track of payable holidays. Every day use and time and hour updates. Great user dashboard and features that integrate seamlessly with my employer interface. Fast and expert support system. It is so easy to implement as a daily clock in information application system. Use it everyday.

What do you dislike about Gusto?

Haven't found anything I dont't like. It provides it all:daily, weekly,monthly and yearly.

What problems is Gusto solving and how is that benefiting you?

Accurate timekeeping for hours worked and semi- weekly pay stubs. Provider of W2 paperwork and end of year tax forms.

Small Business (50 or fewer emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
AL
Adam L.
Founder
Share
"Great service for small business"
What do you like best about Gusto?

Ease of use and very quick to run payroll, onboard, filing documents, etc.

What do you dislike about Gusto?

Sometimes a wait for email customer support

What problems is Gusto solving and how is that benefiting you?

Running payroll, keeping up to date with government filings, W/C, benefits.

Small Business (50 or fewer emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
MK
Malini K.
Founder
Share
"Gusto has been good for small companies"
What do you like best about Gusto?

User Friendly. Easy to use. supporting teams are helpful. Cost effective

What do you dislike about Gusto?

Reaching the team sometimes is difficult and takes very long

What problems is Gusto solving and how is that benefiting you?

Payroll is made easy and we do not have to worry about filing payroll tax returns as Gusto takes care of it. Onboarding is made easy as employees can log in and complete the forms. Employees can view benefits, enroll online. We dont need an HR person for a small company as Gusto takes care of it

Small Business (50 or fewer emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
SP
Shirley P.
Independent Consultant
Share
"Gusto Partner in the New Age"
What do you like best about Gusto?

As a Gusto partner, I am empowered with a program that is continually improved by its developers and its informed tax professionals. IMO, the support staff seem acutely knowledgeable with local payroll tax and intricate labor issues common among US employers. In fact, Gusto has redefined payroll and automation and what the expectations are in this industry, and other payroll providers have had to follow suit and breakaway from the traditional fold. Small business drive about 44% of the US economy and now, payroll can meet the needs of these employers who require an easier approach to payroll that is cost-efficient and smart. Payroll is typically the #1 resource and expense/investment a business has going for it. It's also the most underestimated aspect of business accounting based on its "after-the-fact" and "unchangeable" process. What is alarming is how employers, particularly small business employers, are ignorant to managing payroll data is, as well as managing employee data when it comes to payroll. While automation has been able key to the source of Gusto's popularity, there is also an emphasis to a larger scale responsibility for this data, with 2-step verification codes and other settings. The Gusto team has been able to build a program that is simple and throughly transparent. In fact, I have recommended this platform to small business employers who need to learn to associate paychecks with benefits (whether fringe or company-wide) with HR guidelines amd with regulatory compliance. The dashboard emphasizes these associations as well. Other platforms seem to hide the internal workings of these processes, making it difficult and not "visible". Gusto provides insights with payroll data and it seems to be grounded in psychology tactics, for example with the performance tools like surveys and onboarding checklist, offer letters with all the legality languge built-in, as well as compensation people analytics, payroll estimator (offered to Gusto partners only). The integration with QuickBooks is free and a huge timesaver. The onboarding process is another timesaver and, since the employee is keying in their info, less error due to manual entry or illegible writing on the employee's part. The reporting is easy to navigate. The time tools (for tracking sick pay, holiday pay, etc.) are easy to set up, as well as the multiple pay rates for different job types. I recommend Gusto entirely with these processes.

What do you dislike about Gusto?

I dislike that, during the onboarding process, there is a 'sales tactic' shift to opening a Gusto Wallet or savings goal with employees. It's a bit misleading to the employee, because they misunderstand this as being offered or prompted by their employer to use. This option should be encouraged separately and not while the employee is under the pretense that their hiring is somehow dependent on opening a financial product with Gusto, or that the employer is co-signing this as an endorsement.

What problems is Gusto solving and how is that benefiting you?

Gusto has automated the process of recording payroll journal entries into our financials accounting. Gusto keeps employee data private like with SSNs, banking info, etc. Although payroll is hard-coded, the Gusto team helps identify tax adjustments and internal fixes are throughly reported to the employer in email form and in the program under 'Reports'. During COVID, Gusto offered assistance with employer tax credits and other filings that were difficult to navigate. Finally, I use Gusto People Analytics to assess numbers so I can hire with confidence.

Small Business (50 or fewer emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
SD
Shelley D.
Founder
Share
"Gusto is the easiest solution for payroll!"
What do you like best about Gusto?

Gusto makes running payroll quick & easy

What do you dislike about Gusto?

It can be confusing to download payroll reports

What problems is Gusto solving and how is that benefiting you?

I no longer have to run payroll manualls, which saves time and makes my business easier to run for both myself and my accountant.

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