Rippling Reviews: 4.8/5 — Highly Rated

All important upcoming actions are listed clearly on the homepage, customer support is fast and understanding, and completing documents is as simplified as possible.

Certain parts of Rippling's interface can be hard to find when it comes to settings and certain previously generated documents. There's also no dark mode, which feels like something I just expect for most app-like sites.

As an employee Rippling makes updating documents and completing my HR-related tasks much simplified relative to previous companies I've worked within which did not use Rippling.

Everything needed to run HR from payroll to time off requests and most onboarding processes can be run on the software. It even helps with log ins across multiple applications so that an employee need only access rippling to access other apps.

I've used the software from the employee side and not the hr/manager side so I can attest to dislikes from the that perspective. From my own I like what I've experienced this far and have no dislikes to speak of.

Used in the onboarding process and rippling seems to be quite comprehensive so you don't have to rely on multiple apps to get the job done, reducing the time it takes to get new hires up to speed

It is effortless to use and navigate. The UI is user-friendly.

The appearance is slightly outdated. Could upgrade the 'look.'

I am able to use Rippling for almost all of my employment needs, from Time-Off requests to the Learning Management System.

Reporting and custom fields. Overall solid HRIS

I dislike the time tracking function for hourly employees.

Onboarding and scaling

I like that Rippling is a one-stop shop for payroll, human resources, benefits, and now timecards! I also really like their new live chat feature! Rippling makes it easy to get in touch with a customer support agent for any urgent issues that I need to solve, whether that's payroll or benefits management. Their customer support team is extremely friendly and helpful too! Typically if they are not able to answer my question in the live chat they will follow up within a day or two, which is also a really solid amount of time to solve any issues that I am faced with.

I wouldn't say I like that their payroll and termination flow can sometimes be a bit buggy, but I understand that they are growing fast and that errors are bound to occur. Sometimes the wait times for the live chat (especially payroll) are extremely long and the server will somehow disconnect before I can chat with anyone about the issue that I'm trying to solve.

I'm solving the payroll, benefits, and human resources need for my workplace with Rippling. I love that I only need to log in to one place to run payroll, see if all. of our insurance benefits are looking good, and send new hires all necessary paperwork forms, and I look forward to using their time and attendance app functionality once they are fully DCAA compliant and allow me to enter total hours worked instead of clocking in and out.

The ease of the platform is great for employees. I like being able to complete my renewals with ease. I also like that the HR side is easy to set up for my clients.

Response time of support. I would like to hear back on the same day when I have no one else to go to. I have had some clients complain about Rippling nickel and diming every application. I am hoping one day you can set up EDI feeds with all the carriers :-)

I like the reporting options. I love the COBRA and FSA integration and the non-discrim testing within the platform.

Rippling's layouts and use of "apps" seems pretty revolutionary. While there is still a learning curve, i can see how it would appeal to even novice payroll and HR users.

Not really a fault of Rippling necessarily, but the set up was far more labor intensive than i planned. The sales person for Rippling (and initial contact) was good and fairly helpful, but neglected to guide me in certain areas. So when I began on boarding, I was really overwhelmed. I think Rippling should offer more guided support initially. What i did get was a plan implementer who had answered questions, been a contact and given me info, guides and timelines. He is also available via Zoom. All of this has been appreciated, and been a life saver, but I do wish there had been more assistance up front.

Problems are outlined above. Transferring payroll data for 80 employees for 4 pay periods has been a beast. Some of this could have been avoided if i had been given more guidance up front. (I likely would have made sure I started at the beginning of a quarter, etc., which was my intent, but the initial contact didn't point me to an accurate timeline).

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Really easy to navigate and everything is in one place.

No notification signals when you log in, even if you have tasks to complete.

My company uses it to track payroll and benefits.

I love the interface, right off the bat I knew where to go, what to update, and how to do it. I wish other services followed their format!

The Two-Factor Authentication should be committed to helping users understand how to use Google authentication, where you can download, and specifically that your sign-in email should be attached to it so there are no technical issues.

Payroll and W2s

Everything so far has been super easy to use and I found the set up simple and intuitive.

I thought the pickle was weird and am not sure I need to see the gimmicky stuff.

I found it helpful to have the tax withholdings outlined and detailed on my check and in setup.

This platform allows a good organization and management of HR and IT, where you will have benefits in the management of payroll, employee applications, computers all in a single roof and with an updated and modern system. It is easy to use all the work equipment will have a constant and fast flow of the platform, in addition to saving a lot of time since the configuration is simple. It works very well with third-party applications like Slack, Gmail, and Microsoft Office.

our experience has been satisfactory and good, but the payroll reporting functions should improve it a little to obtain the complete and desired information, in this way the performance of the platform and the user would be better.

our company uses automation so that our entire work team obtains a more fluid and constant work, in this way we increase our profit and productivity, also when we include a new employee in the payroll we save a lot of time, previously it took us more an hour to be able to do it. We are very satisfied with the results obtained and excited because we now guarantee that employees arrive the first day ready to carry out their work with a laptop and all their necessary software. In general, it seems very complete to us, it guarantees that everything works successfully and without problems, as well as that our employees are well cared for.

I like that the system is simple and easy to use, its interface is very friendly and easy to use, I also love email updates for paydays and contribution confirmations, I also like the personal apps page, You can also download a suitable PDF version that is necessary to demonstrate your income, it is great to have a first mobile app to manage all these functions, they also provide various ways to download information for your records, you can quickly access the employee information you need and you can customize the information you want.

I have no problem with this software, so far my experience with this platform has been very positive, I have nothing bad to mention about Rippling.

This software gives me the peace of mind that I can use a platform to manage all that information and that I can easily update my plans when I need it, it has also given me the control I want over my finances, the incorporation was simple and we were able to solve a large amount HR logistics without having to involve expensive consultants.

It's a fantastic software that allows you to manage all the different components of an employee! From payroll to benefits and access; it's extremely helpful.

Honestly, nothing really. It's extremely helpful and very affordable. Saves a bunch of time, too.

Everything related to employee management. It makes it very granular, which allows us to focus our time on progressing our company instead of getting bogged down with other, less important, stuff.

Rippling is one of the good software available in the marketplace especially for HR related function like Talent acquisition, time sheet filling, payroll related activities. Pricing is very good for a medium size organisation

Nothing as such. The interface could have been a little easier, otherwise it's a very good software

Talent Acquiring Payroll Tax Filing Timesheet

The simplicity with onboarding was my favorite part of Rippling. Basic stuff like benefits, W2s and direct deposit were easy to complete at my own pace. The only parts of my onboarding experience that weren't great were those not currently done via the Rippling process! The built in single sign on support and secrets protection is icing on the cake.

The only thing I don't like is that we don't have the entirety of our onboarding process in Rippling (401k, etc).

I manage employee time off requests in Rippling, which is very easy.

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It's easy to use, an excellent price for small businesses (especially those of us with less than five employees... free).

Set-up was a little clunky since it seemed we missed a couple of steps during set-up but weren't 'flagged' that steps were missed.

I've been using Rippling for close to five months now and, having used several other payroll/HR solutions, this one has been better than most. The Rippling team helped get us set-up properly and made everything ready to go by Jan 1.

Good for managing company laptops as a small company and having them come fully set up. Also saves a lot of time provisioning accounts across multiple services.

We use Gusto for payroll and would like better ability to shut off payroll related features. Password management functionality and ability to get end-user hardware support would make it even better.

Saves a lot of time setting up and managing accounts and computers.

Rippling is an incredibly easy-to-use service that integrates seamlessly with all our other systems. They also have excellent customer support, responding to all our requests within a few hours.

It’s not always obvious how to perform certain tasks, for example, converting a contractor to a full-time employee.

Rippling makes payroll and other HR tasks easy for us.

Customization, custom fields, permissions granularity, IT integrations for provisioning and de-provisioning

The reporting module doesn't have the easiest UI

Having information on individuals all in one place, tracking time off, managing payroll with employees in 3 different countries, having differing accesses and permissions based on department/role.

Ease of action, the u.i. is well built and flows nicely

Less modular than I would like, could use better building block frameworks

Digital clocking in

As a HR and payroll software it's a really good program.

The biggest flaw is the spend management module which lacks ton of options

Running payroll is way easier with this software, which is a good advantage agains other softwares, and as a HR platform works well.

I like I can see all my paystubs and easily locate all aspects of my account.

I would like to have a customer service number more easily accessible and better contact when I have questions.

It allows me to upload my expenses for reimbursement and track my progress. It allows me to view paystubs and keep track of my earnings.

The UI is very intuitive to use. The end user is easily able to navigate through their account. The notifications provided at the top of a user's account are great. The notifications allow the user to take care of any pending tasks easily.

The only issue I have encountered when using rippling was when I tried putting in a request for some time off and inadvertently put a request in for days that had already passed.

Rippling is a hub for employees to see all their employer and insurance information, and utilize the benefits they have been given. Unfortunately, I can't say if our company's business performance has increased due to Rippling. I would imagine Rippling has helped make our HR department more efficient.

We opted into their benefits administration, payroll, PEO, spend management and other services. Benefits: simplified onboarding process for new employees, compliance from a device/apps/document/training standpoint, pulling custom reports, virtual + physical credit cards for no fee, requesting time off + different time-off policies, different holiday calendars for different teams, etc.

Our implementation experience was less than ideal. I'm unsure how much of this can be blamed on our implementation manager. Still, we felt highly disappointed, and it was a stark difference from our experience with our account executive before signing our contract with Rippling. Once we were implemented, we discovered that many of the "perks" shown to us prior to contract signing were additional fees or were very limited. We were excited to have our U.S. and European employees on one platform, but we are nervous about moving forward with any new onboarding given our experience and additional kinks that need to be worked out on Rippling's end.

Our previous HRIS system felt limited to just payroll and benefits. Rippling takes a more all-encompassing approach for a more complete picture of employees. We can better track HR metrics like attrition, PTO, salary, etc.

I like the ease of clocking in and taking breaks, and the feed is fun

the user face could be prettier and sing in process easier

we are able to request time off and wish people happy birthday all in the same place!

The ease of the website was extremely helpful. I never had any questions about the steps.

Transparency when my final rates were displayed. Some of them did not show.

It makes HR work more simplified and helps make it less tedious.

The speed at which I can run through everything and the available explanations.

I do not have any complaints revolving around my use of Rippling.

The speed with which one is able to weigh benefits and an easy to understand UX/UI.

Easy solution for cyber security, remotely provisioning and managing devices, HRMS. Great for simplifying payroll and tax regulation, esp if you're operating in US with employees in different states but not super familiar with all the various compliance and regulation laws. As a small/lean operation you can accomplish a lot with Rippling, creating a seamless onboarding experience for new hires. Highly granular permissions configuration is great. They're always enhancing and offering more services.

1. Working with their cutomer support is like pulling teeth; it takes a lot of back & forth to get a straight answer, completely fail to understand your core issue often providing very short responses that answer only part of the issue. 2. They annually increase base pricing - problem is, the more you integrate your tools around Rippling the more dependent you become, leaving you exposed to scrupulous annual price increases. And there are some apps that only a segment of your team may need to use (e.g. the HSA app) but they still insist on charging you Per User Per Month based on your TOTAL headcount. This is a disgusting practice imo. Rolled out rippling unity as some groundbreaking feature and lumped up pricing, but it's not usable without increased costs. 3. No way to use folders when storing documents with employee HR records - they're all listed out, which isn't great when you have lots of different documents associated with each employee. 5. The Employee Home chrome extension is great but it requires login so no ones uses it - this would make a far more logical home page UI/UX when logging into Rippling itself - info like who's on leave, who's work anniversary, quick links to essential documents - but this improvement hasn't happened in 3 years of using the tool. 6. I dont like the overall UI, it's poorly laid out and not aesthetically pleasing. Overall, we're keen to migrate away at next opportunity. It's been great using it when small and lean and needed a tool in place of system admins for respective scopes (like HRMS, device mgmt & provisioning, cyber security) but would prefer to separate things now and find specialized solutions for each respective scope.

Payroll, state level compliance, tax regulation, also benefits is simple and easy to manage, e.g. when hiring US employees as a non-US operation. Much easier than finding a dedicated HR, CPA, a payroll solution, etc etc.