Rippling Reviews & Product Details

I liked the UI; I felt it was intuative and pretty to look at. It might have been too complicated for what we needed as a smaller company.

The settings always seemed off to us. As middle management, I couldn't see things I should, like everyone's time off requests. Since we've moved away from this software, I haven't been able to log into certain other tools because it's looking for me to log into Rippling first. Very frustrating.

We used it for HR software. It is nice to have software that automates forms and processes as a small team. We went back to BambooHR and prefer it.

It's easy access. You can find employee's name easy to clock in and out.

I don't like the glitch. It sometimes ask you if you've taken a break and if you click yes, it automatically adds 30 mins unpaid break on your account. Also, it goes back to home page while you're still punching in.

Needs to update the software.

It's significantly decreased the amount of time I spend onboarding employees to my team. Example: Provisioning of accounts is so tedious and Rippling can do a lot of that work. Their support is also quick to answer my questions.

Rippling is a growing company and haven't fleshed out all the details yet of how to be a perfect tool. There are some bumps and things that don't work exactly how my company would like them to work. Example: modifying PTO after it's submitted is a big manual task that *could certainly* be a lot easier.

Like I've said, the amount of time spent to onboard a new employee has decreased. I've been able to focus more on making our onboarding better than focusing on getting it done.

Lots of automation and customization features that really streamline all of a company's processes and communication.

The Rippling platform is fantastic however, the demo, quote, and onboarding process is a nightmare. During the demo they showcase all of the platforms bells and whistles. During quoting, they will sell clients the cheapest quote and not disclose which features you viewed during the demo are an extra expense. This deceit resulted in needing to spending over $10,000 more in order to receive the features we needed to proceed. Ask for a line item sheet of ALL costs and extra fees before signing anything. Once you sign the agreement the onboarding process is mostly self teach. While there is an implementation manager, prepare to spend weeks self teaching all of the ins and outs of the platform. Lastly, there is no real New Hire "onboarding" flow. I am not able to granually view a new hire's onboarding package and see where they are within their onboarding process or what remains outstanding. This is not an Onboarding module and should not be compared as such.

Automation of HR processes and streamlining communication between various departments.

It works efficiently and seems secure enough

Compared to other employers HR apps, I like this one more than any I've previously encountered.

Rippling makes it easy to view and understand Company Benefits, Payroll information, Key learning activities for new hires.

Processes payroll, handles taxes, and integrates with our SOCII auditor and our benefits administrator has access to upload and input our health insurance plans for employees to choose from.

There is zero customer service, the "purchase computers and manage devices through this application" is a complete waste of time, the products available are always inaccurate, the computers never get to new employees in time. there is no reason to purchase equipment through them. A lot of the "integrations" are weak with no real function or value, SSO in a joke most the time. We don't have them as our PEO and I wouldn't go there with them because I don't trust them enough to respond to messages clearly etc. If you email customer service they literally never read the thread before replying, which means you spend countless hours restating what you've said/attached screenshots for in the past.

Last issue I had (ordering a laptop for a new hire) took 54 emails, they refuse to pick up the phone and different people jump in so you have to continuously retell the story. My employee had to use their personal laptop for 4 weeks before Rippling sent them TWO laptops (in error). After that they charged me for both, and kept both listed in my inventory page until I got these additional errors corrected.

The PEO structure option is a great benefit for hiring remote employees. The healthcare options also seem to be a better value than other Gusto.

- Customer support is terrible. Everything is an email and the average response time for every request is 24-48 hours. In practice, this means any item that is not 100% straightforward takes days if not one to two weeks to resolve. With email or chat as the only real option, context and sentiment are lost. Available phone hours - The onboarding process was a mess, with multiple costly mistakes. There were a couple tax mistakes where I was just told I would have to eat it - does not seem right for a mistake Rippling made. - Promises were made about R&D tax credit handling during the sales and onboarding process. It has been 9 months and this is still unresolved, leading to $30k+ deficit.

Payroll, remote employee management and benefits. The healthcare plans seem to be a better value than Gusto.

Used to be great at the transition from other payroll platforms, flexible and efficient benefits administration options, segmentation of payroll journal entries, lots of integrations and API, full integration of all HR functions in one scalable platform for a great employee and administrative experience. Also used to have great support and follow-up to resolve issues. The technology still all exists, but has become less reliable and issues are not resolved in a timely manner.

I'm not sure what's changed in the last 6 months - but we've experienced: incorrect payroll filings and payments resulting in late fees and penalties and multiple follow-ups needed over months to resolve, their FSA partner made huge errors in rollover amounts and account balances and even processed expenses incorrectly and took several months to resolve and required multiple follow-ups. It's incredibly disappointing - Rippling technology still seems good, but if something goes wrong, unfortunately, their internal teams no longer seem to take ownership of resolving the issue. Rippling also allows you to process payroll without all state filings complete - which used to be another big 'pro' in their win column because sometimes state and municipal agencies have a lengthy process to register. They still allow you to do this - but if a filing is late due to not having the correct information, they will make one attempt to file without the complete information and if it fails, they can make another attempt for a $350 fee or you can file yourself. Their support has declined and additional fees are being added to complete what used to be a part of their basic service package. I will be holding off on recommending Rippling to any clients for the time being until there is a meaningful change in their support model and fewer critical errors in their systems.

Rippling's ease of use for both employees and administrators lowers the level of knowledge needed to maintain compliance, manage benefits, recruit, hire, and offboard employees. The fact that any broker can use their benefits admin platform makes them one of the most flexible and scalable options in the marketplace.

The Rippling platform although high capable has a lot of set backs. The idea is there and I think it has incredible potential but it still has many flaws. The HR 360 app that can integrate with the system is fantastic.

There is NO actual place to call into if you have immediate issues that need to be solved. There is only email support and considering I am on the East Coast there is a huge lag in response time. There have been many errors in the system thus far that are never fixed immediately. Also, the cost of equipment they offer is higher than what I am able to get from other online or in store vendors, which really does not make much sense to me.

I was supposed to have my time dealing with benefits and payroll reduced. It was meant to be more simplistic and streamlined. I find myself solving more issues within the system than I ever had to before. I had a similar amount of problems with ADP but they were always fixed immediately and there was always someone to call into fro my specific issues.

Streamlined for the end user (Employers and employees)

Absolute torture to do practically anything as a broker

Rippling does nothing that isn't already being done by other systems. I will say in Rippling's defense that it may be useful for larger companies or for organizations that have a lot of equipment and licensse (Office, Slack, etc.). For the under 100 employees space it is insanely unwieldy and annoying to use.

On paper, rippling appears to offer many features

It was incredibly difficult to receive customer support. Our account managers kept cycling out so whenever we'd email them, we'd get an email bounced notification without any information about whom to contact other than a generic support@ email address. Whenever we wanted to add or remove a package, we were always asked to schedule time with a representative (whose only job appeared to be to try to sell us something, not support us in anything else). Despite the hassle of moving payroll providers, we will be canceling them after a single year.

Payroll

I do not like anything about this program I am supposed to use.

You can not clock in or out if Rippling thinks you are outside of your work area. It constantly shows me as 100 plus miles away from my job and I have to hassle payroll to fix my hours.

None

It's generally a good, robust piece of software.

Their support is worse than useless. I've had an ongoing issue since October. Our Account manager gave us the wrong information about state registrations, and it literally cost us over $2,000. (We're bootstrapped. It's a huge blow.) I've communicated with at least 8 employees since then. No one cares, no one seems to know anything about our situation, let alone care enough to understand, but they make little passive-aggressive or smug remarks and it's so infuriating.

Paying paroll.

Great if you're a small team, but a nightmare if there is anything complicated. The year contract is not ideal either as it leaves no flexability for change. Everything is an add-on and support is essentially just an expensive web forum you better hope you're signing into every day.

They do the bare minimum. If anything needs to be addressed, it's buried in a portal and message system. No follow up for important notifications. I'm still paying Rippling for my account as I couldn't break the contract, but the support I'm getting from a local payroll company is the same price but they actually will call you if you're a busy professional. Fine for a team of 5, but probably would just go with a service for the same price (maybe less) if you plan on growing. Even if it's more, I wouldn't count on Rippling to be anything more than a 'Google Workspace' for payroll with little to no interaction after the sales rep passes you on.

An online solution for payroll, but it didn't benefit me after the first few months. Lots of missed notifications. I'm sure it would benefit a small team, but went sideways once I hit 8 employees.

Cheap and bundles many applications in a single place. Unfortunately, that place is terrible.

The whole experience of using Rippling is profoundly disappointing, with poor UI/UX, bugs and terrible troubleshooting. Rpass (Rippling's alternative to Okta) is a horrific user experience and won't populate shared passwords in many applications. It's impossible to diagnose why the Rippling user agent does not install software. Opening support calls is complex (you have to persist in asking questions to the support form before their automated systems let you contact them) and the resulting support is poor (presumably reflecting the deficiencies of the product). If these failings were restricted to the HR team then these failings might be acceptable, but because everyone in the company will have to use this system you should think extremely carefully before choosing Rippling.

Improving efficiency in delivering HR and IT services by streamlining onboarding/offboarding, payroll, and PTO.

The layout is convenient and the product has a great opportunity with many different functionalities in 1 product.

Since using Rippling I have had 3 different account managers, none of which respond to their email unless I want to add items to my subscription. The sales process was great but it went all downhill after that. What my BD rep didn't clearly tell that there is a general fee + a payroll fee for every user and the product ends up being very expensive. There are several errors in the software and I have had to manually process payroll twice in the last 3 months to make sure our employees get paid in time. For the last 2 months we have been overcharged by Rippling, I reached out to the company multiple times and had a meeting with my new account manager who would follow up after the call but never did. There is no way to contact the company other than the chat function or creating a ticket. Whenever I have a problem, especially with my payroll I want to be able to solve it immediately and call the help desk. In the end, way too expensive for the functionality of the product and a very poor customer service

I love the idea of having all these functionalities in 1 platform, if all of them worked effectively

It's a great platform, but customer service is almost nonexistent.

If we prepay an entire year and Rippling forgets to pay our payroll tax to our state and we cancel in May, some refund should be easy, but finding a real person is nearly impossible.

They don't answer messages and their people turn over so often that emails bounce because any contact we have is no longer working there. Maybe they would solve problems if you could find a real person.

The software does what it is supposed to, MOST of the time. The setup gave our team a false sense of hope following a horrible experience with Paychex.

CUSTOMER SUPPORT. Pray they don't fail to pay a tax agency, like they did to us. You will be trying for months to get it resolved. Still ongoing for us.

Payroll and PTO Management

I suppose it does a lot of different things. The problem is it doesn't really do anything particularly well. It's very integrated (meaning it offers core module, payroll, benefits admin, IT management, etc. all-in-one); however, none of these is done well.

I don't have enough time to list out all of its flaws...mainly because so much of my time is spent trying to deal with Rippling's customer "support" or correct errors in our data that Rippling has created. But to name a few: 1. Customer service is really awful. Reps are almost never able to resolve even the most basic of issues. We've had numerous customer success and technical support managers since starting our working relationship and none of them lasts long, so the long-term "improvements" that we were promised over a year ago never come to fruition and we have to start over with new reps frequently. 2. They claim to be a global platform but they really have no comprehension of compliance needs in any location beyond the US. We can't even use the basic PTO tracking function because it is not set up to properly do absence management in countries that require unique accrual schedules, where PTO is tracked in days instead of hours, etc. This was made even worse after we created custom policies in each location to TRY to manage this as best that we could, and then Rippling went ahead and created their own "default" policies per geography with inaccurate accruals based on statutory minimums, etc. (instead of our more generous policies) and reassigned all of our employees, completely messing up their balances and requests. It took HOURS to sort out the disaster Rippling created. 3. They do not have separate and unique profiles for contractors and employees. So, if you have a contractor who you convert and hire, it looks like that employee's date of hire goes all the way back to when they started as a contractor. This makes proper benefits management a DISASTER because someone's eligibility window in the US has ended before they even were actually hired as an employee. Rippling continues to advise us that this isn't a problem and they don't intend to fix it. 4. They charge a fortune for API access so that we can essentially access our own data via API. 5. Non-compliant for global document retention. 6. Through what was admittedly our own error, someone's comp was changed with the wrong effective date. But through Rippling, it is not possible to administratively correct this. They claim it will create an "inaccurate legal record" if we fix the error. The problem is now someone's personnel record is....inaccurate. In the legal record. I have never seen an HRIS where you can't create a correction with notation. This is a huge flaw, and again, one that they refuse to correct. 7. Glitches and bugs ALL THE TIME. I cannot stress enough that this is NOT a platform that we would ever recommend. I have worked with many platforms in the past including BambooHR, Gusto, Kronos, Ultipro, Workday, and more. Truly any of these is leaps and bounds better than Rippling. Please, don't make the same mistake we did.

Rippling is honeslty only creating problems for us. We are abandoning our contract mid-year at great expense because the number of problems the platform has caused is an even greater cost.

The UI isn't bad but that is the only thing I like.

Their CX is exceptionally poor and retrieving my W2 is impossible. When I reach out to their support, they tell me they cannot reply to me because I am no longer using their service.

None.