Oyster HR Reviews & Product Details

I like having a one place for everything concerning benefits, timesheet, time off request, etc. Also, I think support does a fantastic job. They usually provide quick replies and most of the time provide all the information needed related to the subject. I appreciated that I sometimes I found also more insights related to what might have been my follow-up questions.

1 - I am still awaiting documents from the Health insurance that should be provided. I have already requested support for this once,I am now going to send a new inquiry to know more about the status of this. 2 - I am unsure if there's a phone number to contact in case of urgencies or to speak with someone about any matter. 3 - The app.OysterHr.com might be designed with a new bar on the right side of the screen with FAQs in mind, related to the screen the user is currently navigating. For example, in the time off screen you could remind the user if he needs to input public holiday from his own country of for the one where the company is located. As you can see I am easily forgetting such things. That could help.

Oyster main goal for me is to provide a reliable payroll system, and it's avoiding me the hussle of opening a partita IVA (VAT number) in my country in order to work for companies abroad

It just works, I have a job and get paid

The benefits approach hasn't been the best. SafetyWing are complex and hard to use. In my opinion colleagues should be able to choose e.g. BUPA

I am working for a company without a UK entity and can effectively contribute for that company as if I was hired by them

1. Customer support is very responsive and thorough, they will do proper research to answer your questions 2. The platform is user friendly and easy to navigate, so most solutions are easy to find in their help articles 3. Visibility into expenses: it is easy to find the breakdown of any charge 4. They are not requiring us to pay the invoice while they are investigating the billing issue

1. It is fairly expensive 2. We have discovered a few issues lately, and it has been a couple of weeks while they are investigating the response. On the upside, they are not insisting that we pay while they investigate

We can hire an employee quite literally anywhere in the world

Easier to set up vs other providers; easy user experience

Not always clear how billing works (especially now with pre-funding)

We can consolidate all our EOR efforts in one tool

The Oyster platform is helpful for hiring people in other countries and having them deal with compliance and foreign law. The onboarding and offboarding are easy and the platform is easy to use and navigate.

The switched from a dedicated rep to a ticketing system and the transition was awful. Left for days without responses to pending tickets and have to constantly follow up. The HRBPs lack knowledge and will either give you incorrect information or a canned response from a FAQ which is frustrating for both the employer and employee. Theyir payroll teams aren't versed in payroll and taxes and often times need to check their work. Since we have implemented them, there have been a number of mistakes made by Oyster (sent out mass emails about incorrect payroll debits), new invoicing prices, new stuctures on how the operate (almost monthly). In countries they don't have entities they use a third party which I don't like and wish they were more upfront about at the beginning, because whenever there are issues it takes double the time to resolve since they are just the middle man.

Oyster helps us hire people in other countries where we don't have entities.

I'm still discovering, actually, I am just here since April

I once had to wait 10 days to get a simple answer.

my company needs to hire someone to hire me, this is the only benefit

Oyster makes it very easy to hire employees from other countries, which is a relief on our part. The customer services is also helpful and services minded. During the hiring of our first employee through Oyster, we received a lot of help and support which was appriciated.

Quite slow on response and it is very difficult to start an errand at Oysters customer service due to the fact that there is no contact person to write to. Instead you are placed in a queue to wait for a contact. We would really prefer to have a contact person that we always can contact when in need of support. It also seems impossible to set up the SEPA Direct Debit. The set up from Oyster side must align perfectly with the set up from our bank. We have tried to set it up with the help of Oyster customer Service for around 3-4 months and we still haven't managed to do it right. There is always something that doesn't match.

Hiring employees that work remotely from other countries.

Professional HR platform with comprehensive functions. When you need to solve a problem, you can find the corresponding solution.

The platform is a bit confusing and finding a feature is not always easy. There is always some delay when you seek human help

Oyster was very helpful in helping me with my reimbursement. The process is clear and simple, and the operation is very user-friendly

Easy to use and navigate. The online portal is well designed and the information provided is great

Customer service and the several errors in invoices

Helping us hire in different countries

Great platform, very intuitive and user friendly. A lot of things are automated so it is easy to understand and repeat each month as we are running payments.

Unfortunately, we have encountered a lot of issues with hiring through Oyster, starting from incorrect payroll, wrongly allocated taxes and totally incompetent HRBP who gave us incorrect advice. Our formal complaint was ignored for months until I chased multiple times just to get a response with a 'timeline' of events which did not investigate the nature of our complaint or the issues we came across. We also had issues with incorrect invoicing and our Finance Department had to calculate the amounts due for Oyster as they were not able to figure out their own calculations and invoices raised / payments received.

We were able to hire someone in another country without opening an entity there.

One of the things Oyster does well is onboarding and offboarding. Their lawyers and/or accountants dealing with the labor laws in the countries you are hiring are stellar. They will guide you, and you can trust them and avoid the cumbersome reading of foreign laws and requirements.

By far, the worst aspect of Oyster is their support. You can be left waiting for a support query for weeks, and when the answer finally comes, it is about 50/50 if they even read the question carefully or checked your account, or you just got some FAQ answer that has nothing to do with your situation at all. The platform is honestly pretty bad. It is very poorly designed, and various third-party integrations are terrible. They are very limited in what you can or cannot do with them, and you must rely on support a lot. Which is an issue as support is their worst aspect. You cannot trust 100% to pay taxes and social security contributions without mistakes, so employees have to keep an eye on it and open tickets for corrections, again leading to interactions with support. It makes employees frustrated and annoyed.

We want to hire the best people around the world but do not have the subsidiaries worldwide to do so. Until (or it might never happen) labor laws around the world adapt to the digital world where you can easily employ foreigners these services are the only option to access the markets and offer your employees the benefits of employment (otherwise B2B is the only viable option).

Oyster has an intuitive platform for managing global payroll. Adding employees is simple, and the assistance provided during the onboarding process is warm and attentive. Their tools and calculators, and resources about each country profile are very helpful. Their direct debit feature makes everything even easier.

After the sign-up is complete, the customer experience nosedives. Waiting over 48 hours for a response to an important and time-sensitive question is not acceptable. Offboarding employees is also a problem and seems not to have been given much thought. The lines of communication are not made clear and there are no ressources explaining the process or the order in which things are supposed to happen. This resulted in an extremely messy situation in our experience and is definitely an area I would hope to see Oyster improve in. There also seems to be a general lack of attention to detail in the company, which is very disconcerting. Examples include, being sent an invocie still maked as 'draft,' a fired employee being asked to submit a letter of resignation, and employee expenses not being included in an invoice despite being added on time — also disparity between customer literature deadlines and actual deadlines for payroll changes. I am sure these are just teething issues and not a reflection of the company as a whole.

Oyster enabled us to employ people in countries where it was not in our company interest to set up a local entity seamlessly, giving our valued workers the security of an employment contract and our fully remote company peace of mind.

Great onboarding team and account dashboard

Slow support replies and payroll mistakes.

They helped us hired our employees from Europe and US, as well we have been paying our contractors via their platform.

Easy to use and I can manage all aspects of my employees compensation and expenses

I haven't yet experienced any except the rather steep % they charge on top

Managing contractor contracts

Nothing to share. The Remote.com app is much more user friendly.

I received conflicting & inaccurate information re country termination rules which cased significant friction and costs.

Hire outself of country of origin.

The option it provides to employ people working in different countries, The Country profiles The employer cost calculator The portal is easy to use

Customer service Unclear and misleading communication Lack of flexibility in amending contracts

Not sure

I can hire talents remotely and get help abroad.

Wrong invoice amounts, change in oyster personnel requiring us to repeat ourselves.

Not having to put up entities in all countries or know local regulations

The product idea is great and the the platform in itself has a good UX and design

The staff is making A LOT of errors which is dragging down our experience. More than half of our invoices are wrong, our contracts are not being followed up on, they change out point of contact often.

Being able to expand internationally