Nextiva Reviews & Product Details

The concept of the phone system is great. There are a lot of built-in features to customize the phone system best for our operations. Love the call center feature!

The overall reliability in the service can use some major improvements. The Nextiva App never works properly and this is after countless troubleshooting efforts. The phone systems in the office go down a lot without explanation and I have to spend countless hours on the phone trying to get this resolved.

I am getting a better experience from our customers calling in. Instead of just putting them on hold we are able to put them into a call center where they can listen to hold music until an agent pics up.

In previous experiences setting up new phone lines, it was such a long drawn out process that took up a nice chunk of our day. When Anthony was assisting, it was very quick and worked right away.

I do not have any complaints for this setup. It was done fast and effiently.

We are now able to answer more phone calls in the practice, which is leading to less missed call and less voicemails, which is improving patient care.

I enjoyed talking to the support person. He was good at filling the gaps in support action with nice conversation.

My hearing is not the best, so I struggled with the european accent.

Phone hardware is pretty nice. Support is responsive.

Customer Service is awesome; they really take care of their clients. I am new to the Company and have official training later on today; however, am optimistic that it will be a smooth transition.

The app doesn't work as well as I would like. We have had continuous problems with the app for our teleworking staff. Our issues have been escalated and still no resolution. The best they can come up with is that Nextiva does not work with a Verizon router. This is a problem since 2 of our offices have Verizon fios.

It appears to be easy to add additional lines, if necessary. Changing items on the website does not always work as it should.

Quick responses when calling in to support and how much advanced technical support has helped me

how often basic level support breaks my lines and extentions

I needed a lanline system and nextiva made the cut

When I called in, Nextiva solved the issue, so I did not need anything else from the very professional representative.

I had to call in numerous times to get this issue resolved.

You all do VoIP, and it's relatively inexpensive.

The availability of the app is great! Unity for the office, and the Mobile App when remote.

It drops calls ALL the time. It's a regular thing when someone transfers to my phone; the app drops the calls. I'm scrambling to email clients to call my phone directly.

Desk phones at the office and remote applications for primary communication.

The online admin portal is easy to understand and the user/admin training was great.

Technical glitches that are difficult to solve

Being able to answer calls anywhere on one device

It allows me to work from home a lot easier. It came in clutch during the stay at home order.

The cell phone app is extremely glitchy. I would prefer to use that because a phone is a phone, but it only works half the time

Like a lot of businesses we needed a solution for office very quickly in the face of COVID-19 and Nextiva was able to get us going quickly.

The contact system allows reasonably fast info lookups for team members such as their extension or email.

Not provided

Very few. Recently, our team members have begun using Microsoft Teams for their own purposes and only retaining Nextica because it is attached to our work phone numbers.

Access to billing tools and invoices is easy to reach

The phone app is atrocious and call routing features are out of date.

VoIP system, allows me to access business phone calls from multiple devices.

Easy to fix once I got someone on the phone

My issue was something I should be able to fix via the web interface or an admin panel, but the admin panel seems to have bugs and doesn't have access to a lot of features.

It gives us a VOIP solution

being able to save numbers in system, its useful for interperters

dropped calls druring, uexpectedly kicks you out in middle of a call. will delete number trying to call out

calls drop during scheduling , will kick you out and have you re login during a conversation with patient

The most helpful thing about Nextiva is the staff most of the are very kind and attentive.

How many transfers it takes to get help.

Texting

Interactiva, necesitan mejorar al 100 su SLA, ya que nosotros pasamos hasta mas de 3 horas en llamada con su soporte tecnico

No e visto todas las funcionalidades de su aplicacion

VPO

Sales representatives are always great. When I need a phone to be added the sales rep is always helpful.

Long wait times to speak with a tech who is hard to understand, rude, and seems to always talk over you when you are speaking.

Phone system to be used anywhere. It allows my users to be able to work out of their homes.

Easy basic setup Web, desktop (PC and Mac), mobile (iOS and Android) versions available Good analytics Integration with CRM

Long time to waiting support Not-so-good qualified support specialists - fix one, broke another one

fast rollout and scaling call distribution and call flow setup

Phones are pretty easy to operate. I like the online system as well.

Customer service is not always very helpful, they say they have fixed the issue and majority of the time they just have scratched the surface.

The fix general problems, like when our phones wont work correctly.

The setup of the account was very simple and easy to manage. It is easy to add new users and change settings as needed. The support on the virtual chat is also helpful.

The company locked us into a three-year extension at the end of our contract even though we had verbal discussions with our rep that we would need to move to another platform due to a merger.

It provides basic phone service for about 13 locations that met our needs when we installed it. It is a reasonably inexpensive solution and provides interconnectivity between the sites.

Nextiva provides us with phones to use to communicate with our patients.

Nextiva drops calls way too much. There are too many errors within the system.

We are helping most of our patients when we are able to recieve the voice mails and not have the calls drop.