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Nextiva Logo
Nextiva
4.5
(3,028)
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Nextiva Reviews & Product Details

Nextiva Overview
What is Nextiva?

Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans and a reliable level of international call quality. Nextiva's VoIP solution is recognized as the “Best Business Phone System” by numerous publications, thanks to its 99.99% uptime and impressive integrations with top apps.

Company Nextiva, Inc.
Year founded 2008
Company size 501-1000 employees
Headquarters Scottsdale, Arizona, United States
Social Media
Nextiva Categories on Findstack
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What Nextiva is best for?
How does Nextiva compare to Aircall?
What are the pros and cons of Nextiva?
Nextiva Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation, Videos, Webinars
Languages English
Nextiva Awards
Findstack 2024 General Badge
Nextiva Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
Nextiva Media
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Nextiva Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 01, 2024
Nextiva Logo
3,028 Nextiva Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jun 07, 2023
 Source
Overall Rating:
5.0
RC
Ryan C.
Office Manager
Share
"Easy to use with nice features"
What do you like best about Nextiva?

I love that I can use Nextiva on my desk, desktop, or cell phone to make communicating with my clients very easy without giving my personal phone number. The texting option is a great feature too.

What do you dislike about Nextiva?

The only downside of using Nextiva is that the hold times for support are long at time. This can be frustrating when I am having an issue that needs fixed immediately.

What problems is Nextiva solving and how is that benefiting you?

Nextiva allows us to communicate with our clients via phone or text. This helps our agency offer many communication preferences which our clients like.

Small Business (50 or fewer emp.)
Jun 02, 2023
 Source
Overall Rating:
5.0
BN
Blake N.
Founder
Share
"Easy Onboarding Process"
What do you like best about Nextiva?

It's been really great onboarding with Nextiva. I called in and was able to set up my account and get our system up and running very quickly. I did not expect this to go so smoothly!

What do you dislike about Nextiva?

The only downside is that I am having an issue with my network settings where I may need to have a setting disabled. Our phone lines are working over cellular network, but not over our wifi network.

What problems is Nextiva solving and how is that benefiting you?

Having a phone system that allows inbound and outbound calls. We also have emergency after-hours calls that we are now able to have a auto attendant and screening measure to ensure only business critical calls are coming through after-hours, which helps with our employee satisfaction.

Mid Market (51-1000 emp.)
Jun 02, 2023
 Source
Overall Rating:
5.0
IH
Ivania H.
Maintenance Dispatcher
Share
"Great Nextiva Experience"
What do you like best about Nextiva?

The tools are easy to use and also nextiva is dynamic for every person who wants to use

What do you dislike about Nextiva?

sometimes can be a little bit slow, and system can go down for a moment

What problems is Nextiva solving and how is that benefiting you?

i did not found any other problem, even the slowness, sometimes when we try to leave a Voicemail appears some random names that are not connected with the number that we are calling, maybe is a glitch

Small Business (50 or fewer emp.)
Jun 01, 2023
 Source
Overall Rating:
5.0
GK
Gary K.
Founder
Share
"Rep was excellent!!"
What do you like best about Nextiva?

Great Tech Support! Customer service reps are always so helpful.

What do you dislike about Nextiva?

A little complicated to learn all of the features. I could use some training.

What problems is Nextiva solving and how is that benefiting you?

Providing a great communication tool. That is beneficial because it helps me to be more productive in my business.

Small Business (50 or fewer emp.)
May 31, 2023
 Source
Overall Rating:
5.0
BP
Ben P.
Founder
Share
"Relatively easy"
What do you like best about Nextiva?

The price is good for the features. Easy to set up

What do you dislike about Nextiva?

It would be nice to be able to easily transfer existing numbers. I was told it would take 4 to 6 weeks. What do I do during that time?

What problems is Nextiva solving and how is that benefiting you?

We needed a phone system that could handle multi state easily

Small Business (50 or fewer emp.)
May 30, 2023
 Source
Overall Rating:
5.0
KF
Keri F.
Executive Assistant
Share
"Amazing Service"
What do you like best about Nextiva?

I love how helpful everyone is when I either call or email. Everyone is very polite and willing to help!

What do you dislike about Nextiva?

The only thing I can say is the wait time while calling in.

What problems is Nextiva solving and how is that benefiting you?

I emailed support about helping me get our fax line up and running. They sent us a test fax to make sure everything was connected correctly

Small Business (50 or fewer emp.)
May 30, 2023
 Source
Overall Rating:
5.0
ER
Emmanuel R.
Founder
Share
"Great Onboarding Experience!"
What do you like best about Nextiva?

I love the fact that it's convenient and you can use your phone line from either a computer or an app

What do you dislike about Nextiva?

It would be awesome if the CRM was simpler to use

What problems is Nextiva solving and how is that benefiting you?

It offers an all-in-one phone and fax service

Small Business (50 or fewer emp.)
May 26, 2023
 Source
Overall Rating:
5.0
CW
Corina W.
Founder
Share
"Great experience and great value!"
What do you like best about Nextiva?

Customer support was wonderful. They walked me through everything, and there are so many easy-to-use features! After reviewing and talking to several other companies, Nextiva was in our top 3, but after talking to customer service and the sales team, it quickly became number 1. The best part is that you get all of this at a great price!

What do you dislike about Nextiva?

I have not found any real downsides of Nextiva given my uses for it yet. I know that their video meeting is limited to 45 minutes. I do wish that they allowed for more time, but other than that, it is a great system so far.

What problems is Nextiva solving and how is that benefiting you?

I wanted a business number separate from my personal cell phone number that both my assistant and I could utilize during working hours. It has solved that problem and more.

Small Business (50 or fewer emp.)
May 26, 2023
 Source
Overall Rating:
5.0
Nicole F. avatar
Nicole F.
Executive Assistant
Share
"Truly Amazing!"
What do you like best about Nextiva?

Ease of use; Organization of contacts; Call recordings; User-friendly interface; Great support and customer service; Easy and swift onboarding (Areona is truly the best!!)

What do you dislike about Nextiva?

Sometimes the changes I make to call flows or user profiles do not change on the system and I have to call customer support to update on the back end, customer support fixes them swiftly though!

What problems is Nextiva solving and how is that benefiting you?

Nextiva is allowing us to have seamless contact with our customers. It provides us with a secure, steady, and reliable phone line for our business to succeed and grow.

Small Business (50 or fewer emp.)
May 23, 2023
 Source
Overall Rating:
5.0
JM
Juan M.
Founder
Share
"Very professional and patient team from start to finish."
What do you like best about Nextiva?

I love the support team and the associate Evan Hardman was patient with me through the quote process and answered any and all questions before proceeding.

What do you dislike about Nextiva?

Nothing, everyone was super helpful and patient with the back and forth with management to approve said quote. The support team was amazing too.

What problems is Nextiva solving and how is that benefiting you?

They helped me reset our old phones that we had and got us to use our system right away vs other companies that made us wait.

Small Business (50 or fewer emp.)
May 22, 2023
 Source
Overall Rating:
5.0
CC
Charles C.
Founder
Share
"Charles for VS"
What do you like best about Nextiva?

Extensive and very helpful small business features. The customer support was outstanding and very helpful. Customer support was best, from the initial call to customer support.

What do you dislike about Nextiva?

I didn't find any downside. You just need to be prepared for the support call. Simply inform the new user that they should have their business team information at hand for the configuration call.

What problems is Nextiva solving and how is that benefiting you?

We needed to provide a broader range of call services to new customers. Our operations are much more efficient and responsive to customers now. Our footprint looks large for a new company!

Small Business (50 or fewer emp.)
May 21, 2023
 Source
Overall Rating:
5.0
A. Mina T. avatar
A. Mina T.
Attorney And Entrepreneur
Share
"Cost Effective and Functional - Who could ask for anything more?"
What do you like best about Nextiva?

The user experience for Nextiva is terrific. I have the desktop app, the mobile app and a desk phone. I have a small office, so the phone tree/directory is relatively straightforward. The best feature is the ability to text from the office number. I have saved so much time being able to text my clients from the mobile or desktop app. My clients love it too. Nextiva is the first service I have been able to text from my office line. Other services have had to assign me a different number, so it confuses people.

What do you dislike about Nextiva?

The setup for Nextiva is not that intuitive, but the customer support is pretty good if you call. The chat almost always has a long wait, and they are not always able to solve the problem. My only other criticism is that Nextiva is very limited in its integrations. It would be good if it could integrate to my online calendar, for example. They seem to be getting there though.

What problems is Nextiva solving and how is that benefiting you?

Nextiva allowed me to structure a VoIP system that was simple and robust for my small office. Some other systems did not allow me to customize what I needed for my team working remotely in three counties. I was able to streamline my communications with potential clients as well as existing clients. Being able to integrate my contacts from MS365 saved me so much time. I did not have to input each caller. The desktop and mobile apps are simple to use and functional.

Small Business (50 or fewer emp.)
May 19, 2023
 Source
Overall Rating:
5.0
EH
Ebony H.
Founder
Share
"BEST FAX SERVICE EVER!"
What do you like best about Nextiva?

NEXTIVA, IS EASY TO USE! THEY WILL EVEN HAVE A LIVE REP TO WALK YOU THROUGH ALL THE STEPS! CUSTOMER SERVICE IS EXCELLENT!

What do you dislike about Nextiva?

NOTHING! I LOVE EVERYTHING ABOUT THIS SERVICE!

What problems is Nextiva solving and how is that benefiting you?

I AM NOT HAVING ANY PROBLEMS WITH THE SERVICE.

Small Business (50 or fewer emp.)
May 19, 2023
 Source
Overall Rating:
5.0
JS
Joseph S.
Founder
Share
"Great customer service"
What do you like best about Nextiva?

Very knowledgeable on their products and great customer service.

What do you dislike about Nextiva?

Long wait time to get to reps and occasional language barriers but not any worse than the average VOIP or IT support.

What problems is Nextiva solving and how is that benefiting you?

Improved guest experience and quality of service.

Small Business (50 or fewer emp.)
May 18, 2023
 Source
Overall Rating:
5.0
DH
David H.
Founder
Share
"Great Service...looking forward to it"
What do you like best about Nextiva?

The voice quality is my biggest concern as I am exploring working outside the United States in the near future. The cost was affordable as well. Very much looking forward to getting started once my number is ported. All in all really great. Easy to sign up. And getting my number porting started was pretty easy too. It's a new sys so it will def take a bit of time to get used to it. But unlike other calling platforms I'm looking forward to it.

What do you dislike about Nextiva?

Nothing at all. The experience was very positive. I'm excited to get started.

What problems is Nextiva solving and how is that benefiting you?

I'm very excited about the CRM component. The ease with which I can save notes and contact a client all in the same app is very exciting. I am looking forward to getting started.

Small Business (50 or fewer emp.)
May 17, 2023
 Source
Overall Rating:
5.0
RS
Roni S.
Founder
Share
"Excellent service"
What do you like best about Nextiva?

Platform is user friendly and customer/tech service is fabulous

What do you dislike about Nextiva?

Nothing we just started and all is good so far

What problems is Nextiva solving and how is that benefiting you?

They replaced our previous provider who had horrible tech support

Small Business (50 or fewer emp.)
May 15, 2023
 Source
Overall Rating:
5.0
KW
Krishonna W.
Founder
Share
"Nextiva"
What do you like best about Nextiva?

Seems to work effectively with no lag time. We are using it to call and text.

What do you dislike about Nextiva?

Nothing so far. Seems to be working efficiently

What problems is Nextiva solving and how is that benefiting you?

Ability to call from computer as well as send text messages

Small Business (50 or fewer emp.)
May 11, 2023
 Source
Overall Rating:
5.0
BT
Ben T.
Founder
Share
"Nextiva customer service is great"
What do you like best about Nextiva?

Nextiva was great about helping us find an excellent option for our company at a GREAT price.

What do you dislike about Nextiva?

Nothing so far, we just set up our account.

What problems is Nextiva solving and how is that benefiting you?

Multiple offices with some remote staff.

Small Business (50 or fewer emp.)
May 11, 2023
 Source
Overall Rating:
5.0
JS
Jose S.
Founder
Share
"Sales person was very profesional, kind and offer the perfect solution for my company."
What do you like best about Nextiva?

Everything, all the services they offer with a local number, a toll-free number and a fax number. The help they have to set up the account. Very professional, attentive, respectful and very patient.

What do you dislike about Nextiva?

Not every salesperson is the same; I called back and spoke to someone who explained that he was working from home and his dog was barking, so it was impossible to talk to him.

What problems is Nextiva solving and how is that benefiting you?

I needed a professional phone number, and Nextiva solved that because it not only gave me a number but also a toll-free number, Fax service and the support I needed to grow my business.

Small Business (50 or fewer emp.)
May 11, 2023
 Source
Overall Rating:
5.0
JS
Julie S.
Founder
Share
"Great Experience - Very Helpful"
What do you like best about Nextiva?

Nextiva is very easy to use - and the onboarding process was very easy. The price is good and they have exactly what I was looking for with a business phone.

What do you dislike about Nextiva?

So far so good. I have not had a bad experience yet.

What problems is Nextiva solving and how is that benefiting you?

I love the call center and I love the calling que. We are a startup business and don't want to miss any phone calls. This solves that issue.

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