Nextiva Reviews & Product Details

Customer servioce is very helpful and quick

hard to do things without customer service assistance

call flow

There are a ton of awesome features that are very intuitive. The walkthrough was in depth but even without it I feel like I would have been able to figure it out.

It was very difficult to get a hold of someone to reschedule my walk through. I called but it wasn't the right person, I emailed and they forwarded me different contact info. The best way I found was to use their chat function on the website.

They create an incredible solution for a simplified way to set up a way for people to communicate with your business. I think the best part is all of the random features that makes it an all in one solution like the SMS messaging, email faxing, etc.

Ability to have extensions and not have to worry about connecting to a wall but connecting straight to internet

Long wait times for customer service and call back

Connecting second phone line

Easy to use, and great on the phone customer service.

Not a fan of the chat now service, they just turned me over to someone on the phone, but I was fine with that.

I am a new customer and my licensing did not get set up properly so I could not use all the features of the app on the mobile device or computer.

I appreacite the customer support at Nextiva. They are always helpful, friendly and secure.

I haven't found any thing that doesn't work well, except maybe timelyness.

Nothing at the moment.

The online chat is very easy & the customer service reps are knowledgeable & very patient. The app is very easy to use & convenient.

The call quality can be lacking at times.

We started using Nextiva because of covid & not working in an office setting. Nextiva provides easy remote work calling & allows for seamless work communication.

mobility of use. i wherever i am i can use it

trying to make transfers using phone app

i had a tecnical problem. i used the chat feature. the assistant took over the app and was able to solve the issue.

easy to use system customer support could be better but its just about catching a person thats willing to help.

Sometimes i have hard time actually understanding what the reps are saying

They have helped me with a few different issues on the phone system and they have an easy to use product/ service. It has helped me frow my business from 100k a year in sales to over 2 million.

Nextiva allows our company to operate two different brands and several separate locations, all within the same account! Our staff can access our phones from anywhere, as long as they have an internet connection - this is helpful, as we often have folks working from home, working from sites, etc.

In order to utilize all of the functions we need, we have required several thorough training sessions. The platform does lack in intuative design, but once you're trained, it's easy to use.

We can operate our customer phone lines for separate companies and separate locations, all with just an internet connection. We have staff working around North America, but they do not physiclaly need to be in an office in order to work.

Quick response time with this issue. Resolved immediately.

Webpage to submit a ticket is not the easiest to get to.

Internal Administrative issues that require Nextiva support to resolve.

I appreciated the quick response to our situation & the support through the process.

First attempt to get help via chat was difficult, was disconnected 2x.

Nextiva helped us move our system from one company to another (due to ownership transfer) without interruption.

The upside that my business has experienced from using Nextiva is the VoiP service. Our businees has "business hours" but no one is at the office except for special occasions. Nextiva allows us to setup our "open business hours" and our customers can call one number without us having to give out personal cell phone numbers.

The setup process can be quite overwhelming and difficult to understand at first. For someone that is not tech or internet savvy, it is highly recommended that you use the tech support.

Nextiva allows us to have a business phone number that we are able to have routed to our personal cell phones.

Our company (Northwest Taxperts) has been a customer since they oppened in 2010. We have used their Fax Service for that entire time...thirteen years - without a hitch. In 2020 we went with their Voice Sevice and it worked as planned.

Their Customer Service this past week was spotty. It took five days to accomplish what should have taken a few hours. Finally I tried their chat option and found someone who took care of everything. My interactions with the agent today (Maria K) totally restored my confidence in Nextiva Support. Also - at the end of the chat I was contacted by phone from Miguel who verified what I needed done and assured me that it was now resolved. That follow-up was a nice touch.

We offer a toll-free fax number to hundreds of clients so they can securely send us their legal and financial documents. Without this service it would be much more time consuming for our clients and probably less secure.

Customer Service is good Options for the system are appropriate

High price, would like more options for small business solutions.

Able to have fax, phone tree for office

Easy customer service. Reliable, in-person phone support with genuine humans!

Some difficulty in re-activating an account that I canceled. But starting fresh was easy, and good for my brick-and-mortar store.

Need another phone number using online services for a retail store.

My salesperson Leif, was super helfpul and responded to my numerous questions about how I'd like our communications system to operate. Once I completed the sales process, they immediately transferred me to representative to guide me thorugh the setup ensuring the system does exactly what I need it to. They account portal interface is simple and intuitive. I don't have trouble finding the settings I'm looking for.

I'm just starting to use the system now. My only issue, but I don't think it's unique to Nextiva, is I'd like the ability for client texts to appear for multiple users simultaneously enuring one of our representatives can respond quickly. Right now a client text can only arrive at the primary user's phone and may bottleneck a response.

We were previously using Verizon OneTalk as our business communications platform. Verizon's system was unreliable as we missed important texts and calls from our clients that negatively impacted our business. We need a network that is reliable and dependable.

The technicians that I've worked with have been great. They took the time to understand my problem and worked to resolove it. In fact, the final tech I worked with on setup took the time to review the entire call flow, identified a possible problem waiting to happen, and fixed it.

The onboarding rep I worked with was very friendly, bu tnot as proactive as I would have liked. I was often the one to reach out to find what the next step was going to be. Additionally, the notes he took on the front end seemed to have caused confusing for the team that built out the workflow. I don't think he fully understood my request, or if he did, he did not communicate it well to the team.

The greatest benefit is that if we have a team member working from home, they are now still accesslbile by phone when a client calls. This also allows our advisors to communicate with clients when on the road without having to reveail their cell phone number. They have simplified our phone management system. Our previous service took a week to get around to helping us and charged a fortuen to set up a new line.

Tech Support was great. Didnt like that I had to reacn out myself for the onboarding.

Sales guys disapear after contract is complete

Three way calling and text messaging

Customer service is always helpful and pleasant to speak with. They are very knowledgeable and accommodating

I have not really discovered any issues with my service as of yet

They are saving me money on my phone and fax service.

I was surprised to discover the various capabilities Nextiva has to offer. From call identification, call tracking and a multi-line phone system for our office, Nextiva also offers texting capabilities and Customer Relation management (CRM) software.

I wish Nextiva were a little more user-friendly. Admittedly, I am not as familiar with Nextiva as I should/could be. Many instructions are available online, but I have little time to study them.

Nextiva solves my need for a phone system with multi lines. I have benefited from using Nextiva's services for over four years and have nothing negative to say.