Nextiva Reviews & Product Details

I have been using Nextiva for over 3 years now. Not only it is simple to use but also their customer service agents are quick to action.

Sometimes it malfunctions for any reason such as server issues. These blackouts come without any notice. So you do have to call them to find out what is going on.

Easy to contact.

attention to detail, professionalism and great attitudes

nothing comes to mind that I could find that I dislike

Porting issues...How critical the knowledge of the staff is and how well versed they are ...

Nextiva has emerged as my primary asset within my professional role. Its user-friendly nature significantly simplifies my tasks, particularly since I require constant connectivity with numerous carriers. The convenience of having Nextiva accessible on my computer enhances my job, allowing me to seamlessly engage in effective communication with a diverse clientele. The integration of Nextiva into my workstation has undeniably proven to be the ideal solution for my needs.

Sometimes it gets slow. The only thing I don't like is the sound when there's an incoming call, but I recently saw that they added a button to silence the incoming calls, which is perfect!

Getting in touch with coworkers and with carriers across the continent. It makes it very easy and we can be more productive and successful. It helps to get in touch with people you need.

There are multiple tools and setting really helpfull for my business. Also having a 24/7 member service line is great. Must of the times the representatives who have assisted me are very knowledgable and I am able to have a resolution in just one call. Its been really easy for our team to learn how to use this tool and ofcourse this is a tool we implement all the time. is our main tool for working besides our CRM We use nextiva every day, all day long. The integration with hour CRM is incredably usefull for our business, too

Its been a couple of times that nextiva is completely down and we are unable to get inbound and outbounds, but i gotta say is not often. Also would be great if we could listen live calls from the agents and being able to se live whos in call and who is not.

We are a call center, this is one of the most important tools we have. Without a phone system we are unable to run.

Product was ready to go out of the box. Customer service has always been excellent.

Customer support chat can on rare occassion be up to a half hour wait. Usually the connection is immediate or within five minutes.

Remote phone access via the mobile app allows our people in the field to receive and place calls as if they were in the office, eliminating the need for multiple contact numbers.

The priceline and included features paired with the top tier customer service made switching to Nextivia a no brainer.

So far I have not encountered the downside.

I received a Portable handset at two remote locations with a shared fax for a rerasonable monthly price

I love that the administrator portal is so easy to use. You can make changes on your own with ease if you feel comfortable. The system we had previous to Nextiva required a lot of having to call in, and we weren't able to make many changes on our own.

There are so many features it's kind of hard to keep up with. So keeping yourself educated on the service is needed to maximize the best parts of it. I would like to see more notifications from Nextiva about parts of the service we aren't using to guide us in the right direction.

Allows us to get calls remotely, and turns our mobile devices into our work desk phones! Gives us more flexibility around being remote. We have been able to be much more productive as we can answer calls from anywhere.

We have been very pleased with our service from Nextiva. They are responsive, knowledgable and continue to improve with enhanced features and tools. They offer several methods of support when we have an issue. The VOIP System is easy to set up and we can do most of the changes we need via our admin account. Set up new phones, add or remove a user and we use it daily for all of our employees.

Only negative that we have experienced is a few issues with the new app for NextivaOne at the beginning. But they seem to be working on that and it has been better. We would like to see some integration with our CRM Software.

We have some remote users and we like the ability to also use the app when there maybe an issue with the physical phone use.

I like how easy it is to add new licenses, create new or update existing users, support is very responsive and does not close a ticket until they are absolutely sure that the problem is resolved. Nathan Kramer, our account manager has been excellent in pointing me in the right direction for Nextiva's products and services!

I can't say that I have much that I dislike about Nextiva. There are the occasional odd bugs that sometimes disrupt workflow but that is understandable and comes with any service of this magnitude.

Nextiva allows us to communicate internally, with customers and much more. Their service is always reliable and has not caused many issues, if any with dropped/missed calls.

Nextiva makes it easy to seperate work calls from personal.

I wish the app had a few more options regarding account information.

Nextiva allows me to keep my personal number for myself and use their number for customers.

The value for cost associated. Their fees are plainly laid out.

Not many downsides for what my needs are. I can't think of one major issue. The only thing I could nitpick about is that the UI is clunky and could use an update.

I don't receive or send many faxes nowadays, but on some deals i have, fax is the only way to receive documents and my nextiva account solves the problem of not needing an old standalone fax machine.

We have been very happy with Nextiva. As compared to our last solution, Nextiva app's ease of use is remarkable. Couple of years ago we migrated to nextiva and the implementation and migration was really smooth. We needed a robust solution for our dispatch agents, after utilizing Nextiva since last many years, I can say we have the best Contact Center Software solution deployed. From Chats, video calls, conference, to inbound/outbound SMS this UCaaS Platform is providing us all what we need. With the groups, flows and other extremely useful configurations available on portal, Nextiva is pretty handsome Call Center Infrastructure (CCI) Software. Nextiva stands the best amongst the VoIP Providers. In case of any updates, configurational changes, or in case of (rare chance) troubleshooting the customer support has been awesome.

The report / monitoring feature of calls can be improved a lot. When I need to get a report on missed calls, I would like to filter out the calls in a way that doesn't include the numbers who were called back. Also, 3 entries per missed call doesnt makes any sense.

Call groups and extension handling is pretty awesome. SMS, Instant Messaging is saving every day.

I like how the notification window comes up in a small corner so it doesn't overcrowd when a call comes in. I also like how easy it is to use it is very beginner tech savvy.

I would say the only thing I dislike is not being able to hear voicemails that are left which can be a ME issue and not a Nextiva issue

The problem Nextiva is solving for me is having to use a traditional handheld set. I can answer using my headphone make it super convenient when in the office.

User friendly platforms, up to date technology and great customer service

I often have to clear my cache for logins to different portals to work

Nextiva allows us to have a clear connection to our customers with few to little disruptions.

It's nice having one place where I can route call for two bussinesses and over 100 agents.

Sometimes I can get confused on how the calls route exactly but the support is always super helpful and gets the problem resolved.

Routing calls for all our agents and it benifits us and our clients by being able to reach an agent on duty.

Nextiva has completely revolutionized our sales and support process. The system was easy to set-up and launch and has been 100% reliable. The call quality is excellent! It has all the features we need in an easy to set-up package. It isn't labor intensive on our IT department and the UI is easy for our end users. The option to use the desktop or mobile app make sit great when our team is out at events. The chat function between team members has streamlined our internal communication allowing support without having to call customers back or transfer them.

We haven't run into any dislikes yet and really don't forsee any issues down the road. The service fits our business model perfectly!

Nextiva has allowed us to streamline and change our entire sales and tech support funnel, providing faster service to our customers. It's also allowed us to expand and grow our sales department with the ability to work and connect anywhere in the US.

VoIP Providers - The Best Contact Center Software - Best in class UCaaS Platforms - Effortless Call Center Infrastructure (CCI) Software - 5 stars

Not too many negatives however more updates would be nice. Sometimes the app can crash but a simple restart will get you right. Outside of that just bug fixes that come up but overall very impressive!

It solves the ease of use to make calls on the go tied into the work phone. It is nice to have a personal phone but also an integrated work phone for calls,taxt and more!

THE AMOUNT OF ADDITIONAL SERVICES IS NOTHING SHORT OF GREAT. EACH OF OUR LOCATIONS ARE TAILORED-MADE FOR THAT LOCATION.

I HAVE NOT FOUND ANY DOWNSIDES AS YET. TO DATE IT IS FUNCTIONING PERFECT.

IT IS KEEPING UP LIVE 100% OF THE TIME.

Nextiva has provided us with a way to communicate with our clients in a streamlined and user-friendly manner. Whether I am at the office on my desk phone, at my home office on my desk phone, or working remotely using my cell phone or PC application, I have all the options available. We also utilize the text messaging option daily as many preferred communications of our clients have shifted to text messaging over the years.

The app on my PC often needs to be restarted after the most recent major update. I assume this will be worked out, and it hasn't caused any issues.

Nextiva provides our small business with a phone line for client communication, text messaging options, and fax correspondence, which we use heavily with the government entity we work with regularly.

It is simple to understand and they make it easy to choose a plan based on what you need.

You don't need to be IT person to use it. it is great for small business

I don't need tech to come and set up any device. Everything over the phone and easy to set up. Support do it for you and explain everything you need to know.