Nextiva Reviews & Product Details

It's a sophisticated system that offers an abundance of features. Customer Service is great and they're always quick to respond.

I do not have any dislikes at this time.

The auto pilot is of great assistance.

The customer service I receive from the Technical Support department is OUTSTANDING!

Long hold times. Service not compatible with equipment provided by internet provider.

The mobile application is helpful in routing calls to my cell phone, however, the service is very spotty. If it worked well it would be great.

That Nextiva is the best system to work with and that they know how to work with people and they know how to ease of the use and the ease of the implementation and customer support, frequency of the use and the number of the features and the ease of integration.

that there is nothing to dislike about nextiva at all.

There is no problems at all and that they have been benefiting alot to my company.

They were very responsive to questions during our onboarding process and have since continued to provide excellent customer service when ever we have a quesiton or problem.

During our onboarding process there were times when we felt like we were waiting for information or work to be done that was not getting accomplished.

Reliable call services for our school district.

Their service is top-notch and has almost never gone out due to an issue on their end. We use them for our corporate offices and hundreds of franchisees. Their implementation team makes it easy for our franchisees to get up and running with little issue. Their customer service is knowledgeable, friendly, and quick to help with any support requests or issues that do arise.

Very little, but if I had to pick something it would be managing auto-attendant recordings through the web interface. There is no third option beyond Business Hours and After Hours for emergencies or holidays, which makes changing recordings for multiple locations when there are closures due to extreme weather in an area or changing the operating hours for holidays is rough. There's not a single screen to upload, listen to, and assign recordings and it takes jumping between multiple menus and pages for each location to get it done.

Nextiva provided a custom template for our franchisees so all they have to do provide their specific information and send in their own recordings for the auto attendants and Nextiva takes care of the rest.

I have used Nextiva for my non-profit church account, and have recently subscribed for my private business. The customer service has been extremely helpful. I was concerned since I am a small business owner and the intitial upfront cost was going to be prohibitive. However, the man I spoke with listened to my concerns without trying to push any special features, and was able to come to a solution that suited my budgetary needs. I have a functional phone for communicating with clients both over phone calls and through text messaging.

I had one difficulty with setting up my phone, but it was readily rectified. The phone I setup was a polycom phone that I got discounted due to it being an MS Teams certified phone. When I first configured it the config wasn't quite right. I couldn't get it to connect; however, the tech support man was extremely knowledgeable and was able to tweak the configuration file. Within an hour of calling Nextiva support my phone was up and running, and I was able to conduct business the same day.

Nextiva is providing my business related phone communications.

I recently had the pleasure of interacting with the customer support Ivan T., and I must say, their service is nothing short of exceptional! From the moment I reached out with a question, the support team demonstrated a level of professionalism and efficiency that exceeded my expectations. Not only did he provide prompt responses, but he also went above and beyond to ensure that my issue was resolved to my satisfaction. He is knowledgeable, patient, and courteous throughout the entire process. It's evident that he genuinely care about their users and are dedicated to delivering top-notch support. I appreciate the quick turnaround time and the effort the team put into understanding and addressing my concerns. Their commitment to customer satisfaction sets a high standard in the industry. Kudos to the Nextiva's customer support team for their outstanding service! I highly recommend this app not only for its functionality but also for the incredible support that comes with it. Keep up the fantastic work!

Nothing. There is nothing to dislike as far as us being with Nextiva. Most of our users are from outside the United States, and so far, it has never failed us. We love the application so far

If the application is not compatible with the modem, we found a way to make it work, which is for me easy to use. The application itself is easy to understand. No need to do deep dive and we can just use it anytime needed

Alwasy very helpful and I like that you can screen share makes them helping so much easier.

I don't have any dislikes about nextiva.

How to work the products and showing me all the new features.

The support, just as they they claim, is awesome! I was able to get the help I needed and more. Victor was truly awesome at helping me out. We just got this set up and ported over today. Even though the issues arised today, I was still able to answer phone calls on my cell phone, so even though I had the issue I was having it was easy to continue working.

Its a very vast company and it has so many features that is awesome. It takes some time to understand them all though, but if you put in the effort and patience its worth it in my opinion

The issue thatI had a confirmation that the number was ported over today, but it asn't ringing on any phones except for 1, myself as a user. Victor was able to make it so that all phones get rung and we're at the point now we're its almost as if nothing changed, but we got a good infrastructural upgrade.

I love the record function for business calls, the call flow setup, and the online features to manage the account.

I have found nothing that I have been dissatisfied with while using Nextiva.

The support team is great at answering questions and helping set up any and all features needed.