Nextiva Reviews & Product Details

Fast and reliable service. Customer Support is always willing to go that extra mile.

There is nothing to dislike about Nextiva.

One location for all of are VOIP users.

The 24 hour support feature is the best. Sometimes we need to modify our system and it is nice to be able to make changes after hours.

Nothing. Always helpful when calling in and always consistent good phone services.

The call attendent and being able to customize users is very important.

Nextive delivers the very best product (business VOIP) AND the very best technical support, no matter what my company and myself pester them about. (Connecting devices, asking inane questions about networking, updating office equipment and the like).

Nextiva representatives are NOT able to live in my office.

Business phone with a corporate image for our company is easily accomplished and maintained for almost a decade, at a very affordable price point.

Nextiva is always willing to walk me through any issue and take care of the implementation of settings themselves. The supprot staff is very friendly. Tickets are usually resolved quickly.

There are many settings that are not available to the user in the portal, probably for good measure (easy to disrupt services accidentally). For someone who enjoys self service, it can be cumbersome to always open a ticket and go through all the steps to make some changes. It's also not always clear where to find some settings in the portal, so I might dig around for a bit only to realize I *have* to call support in the end anyway.

It's easy to move user around and deploy phones. It's also easy to control greetings from a central admin portal.

Even if you are confused about something, their support is right there to help you setup everyting you need.

The onboarding call was on the cell phone when it should have been on a screenshare.

My startup needed a way to talk externally call route from the nextiva number to three other cellphones for sales calls. It did just that!

The Nextiva App is user friendly and very helpful. I have used many phone systems in the past and this one is by far the best!

I do not have any complaints or dislike about the Nextiva App. Quick and easy to use!

Nextiva allows inbound calls to our dealership to ring directly to all sales representatives personal cell phones. When the sales rep is not working, the app has the capability to log off while still ringing to other reps.

The website, their mobile apps, and the features and the ease of making changes, and if it's too complex the reps fix it.

Nothing. They always quickly and efficiently resolve it all.

The ability for our recruiters and nurses at our school to call mobile and have the people/parents see the main local phone and get calls back and even text from mobile without having to give their personal cel phone out.

When you sign up the have an excellant on boarding system. They were very helpful. Would get back to us ASAP. Plus, we have found their customer service to on point and solves any issues we may have. The equipment has been good. Their app is very user friendly. We are very happy with our decision to change from Verizon to Nextiva.

To be honest I have not found anything that I dislike about Nextiva.

Customer Service was a big problem with our last carrier. Nextiva is very efficient and helpful.

Today I was chatting with Alina F about a billing issue and also requesting some changes to my account. The agent was very helpful and met my requests quickly and professionally. I appreciate the quick response to my questions and also for making me feel at ease when the system did not accept some of my changes on the first try. It was overall a good experience. Thank you Alina F.

There was nothing negative i could say about the chat session. I like to do this as i have a lot of meetings and phone calls, and can get issues resolved when I am involved in something else.

I had a billing question that needed addressed.

The representatives are very knowledgeable and strive for complete resolution of your questions. Call quality is great and they offer so many features. Nextiva sets your phone up for you, so they are easy to implement and to use. We use our phones and phone lines extensively throughout the business week and we have not run into any issues with loss of service or quality.

The wrong services were added to our account and it took multiple chats and calls to resolve the issue.

The call flow at our office is much better because our clients are directed to the correct department using an auto attendant. The improved call flow is beneficial because it saves our staff a step by directing our calls automatically. Voicemails get to the correct person and the in-office intercom is a great way for staff to communicate throughout our multi-level office.