Nextiva Pricing Overview

Nextiva's Customer Service and Technical Service Department is the best I've ever encountered! I had an issue with failed incoming calls and reached out to Nextiva's Technical Department via Chat. Ivan T was the technician and worked with me to troubleshoot the issue. He was extremely helpful and patient. He took the necessary time, and tried multiple options until he was able to resolve my issue. My issue is resolved thanks to Ivan's patience and skill.

I have no dislikes about Nextiva. From day one; when I contacted them to switch from a much inferior provider, they worked with me to get the service and pricing to meet my needs. Their service & follow through on their promises, and their ability to resolve any issue during the first contact has convinced me that I made the right decision to use Nextiva as my VOIP provider.

I'm a Canadian resident that works exclusively for a US based company. Thanks to Nextiva, I have a local presence, with a local phone number for my customers to use. They also provide unlimited North American calling and texting at the best pricing in the market.

Both the tech and sales teams were so helpful is getting us set up with what we needed. The platform is user friendly, but the tech team is there for any questions - easy Chat feature.

Thus far, I have not experienced a downside.

Our prior phone company increased their rates dramatically. This is more cost effective.

Nextive delivers the very best product (business VOIP) AND the very best technical support, no matter what my company and myself pester them about. (Connecting devices, asking inane questions about networking, updating office equipment and the like).

Nextiva representatives are NOT able to live in my office.

Business phone with a corporate image for our company is easily accomplished and maintained for almost a decade, at a very affordable price point.

The priceline and included features paired with the top tier customer service made switching to Nextivia a no brainer.

So far I have not encountered the downside.

I received a Portable handset at two remote locations with a shared fax for a rerasonable monthly price

The value for cost associated. Their fees are plainly laid out.

Not many downsides for what my needs are. I can't think of one major issue. The only thing I could nitpick about is that the UI is clunky and could use an update.

I don't receive or send many faxes nowadays, but on some deals i have, fax is the only way to receive documents and my nextiva account solves the problem of not needing an old standalone fax machine.

Super reliable. Flexible service. Fantastic pricing and easy setup and troubleshooting. Customer service is fantastic as well. Super easy to setup and use.

I don't have anything bad to say about them.

I moved out of a brick and mortar office and now work for myself. I love that I could port my old number easily and forward my VOIP line to my cell when needed. The Vfax and conference lines are a huge benefit.

Nextiva covers many of my company Center Hope Solutions' communication needs. The call, messaging, fax, and ability to set up meetings make running my business better. Also, the support has been really helpful. *Update: Nextiva's updates over the last few months have made it more functional. The support from Nextiva has still been great.

The learning curve of using all of the abilities of Nextiva can be confusing, but support often helps with this. The various options that Nextiva offers can be overwhelming at first. Update: I wish the fax and messaging were on the same dashboard.

My biggest problem when I started my business was using several different programs to make calls, text, fax, and have team meetings. Honestly, working like this made a significant cost to my overhead. However, combining my business needs with one company and app made running a business more affordable.

We signed up for Nextiva a few days ago. The customer service and onboarding process so far have been excellent. The desk phone arrived 48 hours after we signed up, and aside from a small hiccup with the time zone settings (which turned out to be my own error and not on Nextiva at all) it was an incredibly fast and easy setup! The audio quality is great. It was really easy to integrate into our existing tech stack. So far we have used this system daily. We are still exploring a lot of the features but so far they seem fairly simple to understand.

Some of the things we are interested in involve paid upgrades that we do not feel are worth the investment. (For example, business texting and conference calling should be part of a base level package but they are only available on the 2nd tier and higher). There is also no option for an AI voice to generate the phone tree. I have used systems in the past where you simply typed out what you wanted the phone tree to say, selected an AI generated voice, and let it do it's thing. In this system we are having to do this ourselves.

Nextiva is solving the issue of needing a phone system for a small startup that doesn't break the bank. We have limited funds and a bootstrap budget. Nextiva provides great value for what it costs.