Best Call Center Infrastructure (CCI) Software

What is Call Center Infrastructure (CCI) Software?

Call center infrastructure software is comprised of a suite of tools that provide call center agents with all the necessary resources needed to handle inbound and outbound calls. Key features to look for include call routing features, IVR systems, call monitoring tools, as well as performance tracking, which all work to reduce wait times and optimize the customer experience.
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Nextiva logo
Nextiva
4.5
(3,028)
Starting at $25.95/month
Nextiva is a top-rated business phone solution that is one of the most well-known options available to... Learn more about Nextiva
RingCentral MVP logo
RingCentral MVP
3.9
(780)
Starting at $32.99/month
RingCentral MVP a well-known provider of business cloud communications featuring flexible and cost-eff... Learn more about RingCentral MVP
CloudTalk logo
CloudTalk
4.3
(863)
Starting at $25.00/month
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexibl... Learn more about CloudTalk
Freshdesk Contact Center logo
Freshdesk Contact Center
4.1
(133)
Free plan available
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s custo... Learn more about Freshdesk Contact...
Ring Central logo
Ring Central
RingCentral is a cloud-based communication tool that runs on the cloud. The company’s video meeting se... Learn more about Ring Central
Aircall logo
Aircall
4.3
(948)
Starting at $30.00/month
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platf... Learn more about Aircall
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