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CloudTalk Reviews & Product Details
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
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| Capabilities |
|
|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Easy to use and links well with other softwares
Would prefer it to be cheaper. Other than that it's great
Able to handle inbound and outbound calls excellently
Très pratique pour les SMS de relances Les promotions
Tout est parfait pas de mauvaise expèrience
Envoyer des SMS aux clients qui ne répondent pas au télphone . Pouvoir appeler les client partout dans le monde
You can make and receive clear quality calls while on the go, either with your system or mobile phone.
I have enjoyed using CloudTalk, I am yet to see reason to dislike the app. If call comes in, I receive the prompt both on my system and mobile phone.
Our clients and customers can easily contact us and calls will be distributed to every available agent. It is good for business.
Pienso que lo mejor que tiene cloudtalk es la facilidad para poder rastrear o monitorear las llamadas entrantes y salientes, por ejemplo me encanta poder escuchar las llamadas a tiempo real, además que los reportes son muy buenos para hacer auditorías y generar gráficos.
No me gusta que no sea personalizable el tono de llamada, para los agentes que reciben llamadas en cierta parte es algo fatigante siempre escuchar el mismo tono, en parte es una afectación psicologica y que puede disminuir un poco el rendimiento en casos y contextos puntuales.
Nosotros somos una compañia que presta servicios de software de contabilidad y facturación, gracias a Cloudtalk podemos brindar un excelente soporte a todos nuestros usuarios además de poder integrar Cloudtalk con otras herramientas que tenemos, como sería Hubspot.
Es bastante sencillo y muy intuitivo, me gusta que sea amigable con las personas que lo usamos.
Hay ocasiones que no muestra el estado real de la persona, ejemplo: Estas en llamada pero te muesta disponible
Es una depedencia de vital importancia, facilita mucho nuestro trabajo
Using different numbers. Being able to use a mobile and a landline and can send texts too.
Can't go on text messages on the phone app only the website
This solves being able to use a non private number.
Easy to use. My favorite features are 'tags' and 'notes' which helped me a lot with the follow-up :)
Sometimes I got a poor connection, but this happen 2 or 3 times in 6 months.
Calls history, tags+notes
great communication system, no interruptions, perfect signal
nothing to dislike, works perfectly for me
allows me to speak to my clients without any issues or interruptions
I like the online dashboard, the ability to keep track of my calls and the ability to test the quality of my calls.
It tends to freeze and I have to shut it down completely and refreshh it to work properly
Cloutalk helps the company contact leads and prospects.
Product Quality Support from Cloudtalk Speed of service
Lack of customization of services that we use (queues)
Serving inbound and outbound