CloudTalk Reviews & Product Details

Now all our calls are sync'd to our CRM and it saves our teams time that they can use to call more people now. It's efficient and the app is easy to use. The dashboard is great too.

There could be a little more active onboarding support between the person who you do the package deal with & getting started. Perhaps we missed this step somewhere but I have to say that the support staff are very fast to respond (but maybe a proactive approach could have saved us a little time in getting fully set up). No complaints about the actual software though.

Simplified process of logging and recording calls, clear reporting and productivity, happier phone agents.

CloudTalk has been a game-changer for our business. As a growing company, we needed a phone system that could scale with us and provide reliable communication across teams and with our customers. CloudTalk has exceeded our expectations in every way. The user interface is intuitive, and the setup was quick and painless. Our team members were up and running with their own phone numbers in no time. The call quality is crystal clear, and we've had no issues with dropped calls or connectivity. What sets CloudTalk apart is its powerful features. Call recording, call routing, and voicemail transcriptions are just a few of the tools we use daily to streamline our communication and improve customer satisfaction. We also love the mobile app, which allows us to take calls on the go and stay connected with our team. Overall, CloudTalk has been an excellent investment for our business, and we highly recommend it to anyone in need of a reliable and feature-rich phone system. The customer support team is also top-notch and always available to help with any questions or issues.

While there's a lot to love about CloudTalk, I will say that there's one thing we've had trouble with: the learning curve for some of the more advanced features. However, I do appreciate that CloudTalk's customer support team has been incredibly responsive and helpful in guiding us through any challenges we've faced.

CloudTalk is solving a number of communication problems for our business. Prior to using CloudTalk, we struggled with an outdated phone system that was unreliable and didn't offer the features we needed to streamline our communication with customers and within our team. With CloudTalk, we're now able to make and receive calls from anywhere, on any device, with crystal clear call quality and no connectivity issues. In addition, CloudTalk has benefited us in several ways. First, the platform has helped us increase our team's productivity by allowing us to manage calls and voicemail more efficiently. Second, the call recording and voicemail transcription features have been invaluable in helping us review important conversations and keep accurate records. And finally, the mobile app has been a game-changer for our remote team members, who can now stay connected and responsive on the go. Overall, CloudTalk has had a significant impact on our business, and we're grateful for the many ways it has improved our communication and collaboration.

The platform is easy to use and provides a user-friendly interface with great customer support.

I have found anything so far, all functionalities work well

It offers robust call routing, IVR, automatic call distribution, and real-time call monitoring.

We appreciate a free trial and a friendly customer service team with nice people, plenty of useful features (call recording, call touring) and very easy integration.

There is nothing we disliked about this solution, for now, no outages or major bugs worth mentioning occurred during our usage.

It greatly helped to reduce the amount of time needed to resolve customer issues.

Recording calls and dashboards are the best

anything, all the items are perfect to work

everything its fine

Intuitive design and interface. Easy to make outbound calls. Accurate call queuing. Good value for money - customer service is efficient and helpful.

Everything works well. No issues so far.

In addition to reducing administrative costs, it also improved organizational communications.

Fast implementation, easy to use, enough functionalities, helpful support team, sync with our CRM.

Once upon a time, I feel that the quality of some calls is not 100 %. But it is something that most people don't notice.

Calls distribution inside the company, smoother and more effective processes.

User-friendly, free trial and pricing suitable for smaller businesses, integration options.

I don't find anything to dislike about Cloudtalk.

It facilitates and optimizes services for customers.

CloudTalk offers every contact center feature that is necessary for our company to provide great customer service to our customers. We like visual IVR, easy-to-setup callback setup and various integration that enhance our workflows. And their support! I feel like this part of the SaaS business is underestimated very often and makes a huge difference, especially for us.

We couldn't find anything, there are no major outages, no problems with their support, nor any bugs in the application.

Increased time to solve customer issues, saved time on the support in general.

The best part is that everything works on VoIP. Feedback is recorded and can be easily evaluated and commented on. If we sync the whole thing with our CRM, everyone has an overview of everything they need to know.

I don't know of anything I don't like about the service.

Solved the problem of information availability for all and j for those who do not have an account in Cloudtalk, thanks to synchronization with our CRM.