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CloudTalk Logo
CloudTalk
Seamless Cloud Communication
4.3

( 863 )

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CloudTalk Reviews & Product Details

CloudTalk Overview
What is CloudTalk?

CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.

Company CloudTalk
Year founded 2016
Company size 51-200 employees
Headquarters Bratislava, Slovakia
Social Media
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5.0

( 1 )

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What CloudTalk is best for?
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What are the pros and cons of CloudTalk?
CloudTalk Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
CloudTalk Features
API Integration
Agent Performance Tracking
Automatic Call Distribution (ACD)
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tagging
Call Transcription
Customer Self-Service
Customizable Call Flows
Email Management
Interactive Voice Response (IVR)
Live Chat
Omni-Channel Support
Outbound Dialing
Predictive Dialer
Quality Management
Queue Management
Real-Time Analytics
Reporting and Dashboards
SMS Integration
Skill-Based Routing
Social Media Integration
Softphone Support
Speech Analytics
Voice Recognition
Voicemail Management
Workforce Management
CloudTalk Media
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CloudTalk Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 11, 2025
CloudTalk Logo
863 CloudTalk Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Sep 07, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Cloudtalk is a great way to connect with your clients anytime and from anywhere"
What do you like best about CloudTalk?

I love that it works seemlessly and you can use it from any device that is connected to wi-fi.

What do you dislike about CloudTalk?

I didnt encounter any issues, everything works well

What problems is CloudTalk solving and how is that benefiting you?

Connect with my clients anytime and from any place I want to. It allows me to save on my phone bills too.

Mid Market (51-1000 emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
Abraham A. avatar
Abraham A.
Senior Course Booking Executive
Share
"Easy and enjoyable to use"
What do you like best about CloudTalk?

It's features are always been updated making it a lot easier to use and an amazing interface as well. I am able to call through a hubspot interation easily I''ve been satisfied so far.

What do you dislike about CloudTalk?

I have issues with connectivity at times, contacts do not seem to hear me due to this. I have issues where I automatically get logged out of my account even if I have not logged onto another device.

What problems is CloudTalk solving and how is that benefiting you?

I am able to track calls, I am also able to create text templates that make my job easier. I am able to auto call sifting through leads and qualifying them mking my job easier. Gets rid of time wasters

Small Business (50 or fewer emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple to use, great quality calls"
What do you like best about CloudTalk?

Supports seems great, the interface is easy to use, I like the app how you just press to listen to calls. Seems very clear.

What do you dislike about CloudTalk?

I would say it is more on the expensive side compared to others.

What problems is CloudTalk solving and how is that benefiting you?

Allows me to have an additional number on my mobile.

Mid Market (51-1000 emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
AA
Ana Maria A.
Founder
Share
"Is an amazing platform to have international calls."
What do you like best about CloudTalk?

Is a easy and exellent platform, friendly easy to use. Have the posibility to conect with our CRM and record all de calls. I love that.

What do you dislike about CloudTalk?

Nothing. is a excellent platform. friendly, and very easy to use.

What problems is CloudTalk solving and how is that benefiting you?

sometimes, with you dont have a strong internet conection, you could have problems to listen the other person and vice versa.

Small Business (50 or fewer emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
JL
Jose L.
Founder
Share
"I use it at work great experience, quality connection & a wide variety of countries at a good rate."
What do you like best about CloudTalk?

The user friendly interface is the best thing about cloudtlak, smooth interface quick access buttons that are very useful and the sms template is great tool as well.

What do you dislike about CloudTalk?

The one thing I dislike about cloudtalk would be that you cant search the country by number only by name.

What problems is CloudTalk solving and how is that benefiting you?

It helps us reach all our customers through out the world at very accessible prices, which helps us reach out to more people at a cheap rate.

Small Business (50 or fewer emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
NT
Natalie T.
Founder
Share
"It was easy to use"
What do you like best about CloudTalk?

Being able to call, text and review history

What do you dislike about CloudTalk?

Nothing. There is nothing to dislike about the service

What problems is CloudTalk solving and how is that benefiting you?

Keeping an eye on calls, when they happen and even follow up with missed calls or voicemails

Small Business (50 or fewer emp.)
Sep 01, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Quality experience"
What do you like best about CloudTalk?

calling quality, great service, no interuptions

What do you dislike about CloudTalk?

nothing, i find the whole system very easy to use

What problems is CloudTalk solving and how is that benefiting you?

Discussing with clients via phone at a reasonable price and without any glitches on the system

Small Business (50 or fewer emp.)
Aug 19, 2023
 Source
Overall Rating:
5.0
RC
Ran C.
Founder
Share
"The perfect call center solution"
What do you like best about CloudTalk?

The perfect solution for call center with every integration possible, it's best call quality I have ever heard.

What do you dislike about CloudTalk?

Nothing I dislike about it, the only thing that can be a bit painful is the day of number migration.

What problems is CloudTalk solving and how is that benefiting you?

Call center help desk solutions

Small Business (50 or fewer emp.)
Aug 10, 2023
 Source
Overall Rating:
5.0
AE
Alexandra Joyce E.
Founder
Share
"Quick and easy"
What do you like best about CloudTalk?

Cloud talk is simple to use with intuative features that are easy to grasp and get started using. They have an affordable pricing scheme and it takes no time to get started. Their customer support team is superb and helpful and always gets us working again.

What do you dislike about CloudTalk?

Not really a downside, however turning the recording off and on is a bit complicated. I wish there was a button that does that instead of typing in a sequence of code that is a bit complicated to do when in the middle of a call.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk is the answer for reaching out to our leads. Qualifying leads becomes so much easier because with CloudTalk, we can call, leave messages and/or send SMS to the leads all in one app.

Small Business (50 or fewer emp.)
Aug 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Good service, clear calls"
What do you like best about CloudTalk?

Good, clear calls in our warehouse where mobile coverage is spotty at best

What do you dislike about CloudTalk?

The integration with Pipedrive could be better optimised but overall a very good system

What problems is CloudTalk solving and how is that benefiting you?

The system is really easy to use and enables me to contact customers with all the information I need at hand