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CloudTalk Reviews & Product Details
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
That it's a super friendly app, really easy to use it.
That sometimes it doesn't ring when you're calling to someone
Communication
Excellent call management system. Easy to use and has a great support team that responds with courtesy and speed.
Unfortunately, it still does not have its own system to collect satisfaction surveys.
We can monitor all calls received by the customer service team.
THE ACCESSIBILITY AND THE ICONS USED ARE REALLY SIMPLE AND EASY TO IDENTIFY
NOTHING, IT TOOK ME NO TIME TO START USING IT WITH EASE
CONTACT PATIENTS ANY TIMEZONE WITHOUT WORRYING ABOUT DOING THE CONVERSION MYSELF, ALSO DIALING ANYWHERE IN THE WORLD
I like the calling interface and the dashboard.
Payment options should be more. Filtering between agents should be there. It would be great to see call history for individual agents.
We are using Cloudtalk for the sales team outbound calling.
The CloudTalk Application is the heart of my work as a Customer Relationship Manager. The simple interface is designed neatly and intergrates all functions I need for my daily business. I am happy to be using CloudTalk.
I would really appreciate a function that tells our callers an estimated waiting time and their place in the queue.
Customer Satisfaction is guaranteed through astonishing Availability for our clients
su efectividad en contacto y manejo de plataforma
que no se pueden modificar las rutas de llamadas
Obtenemos mayor efecrtividad en contacto con nuestros clientes, por ende obtenemos mejores resultados en nuestras ventas. Tambien su funcionalidad en la plataforma, su facil manjeo permite agilizar tiempos de nuestros analistas
Ease of operations, IVR, multiple numbers
There isn't anything I'd dislike about cloudtalk
Ease of adding IVR flow
Ease use of the platform, dynamic dashboars.
Sometimes calls are cut off due to connection issues.
Contact with other companies, clients, providers...
The speed to call and creating campaigns
that from time to time repeats calls that I don't need
The speed to manage customer service
It is really helpful and provide us all the tools to resolve issues ourself, also helped me to create new spaces of innovation.
It is a bit compicated to start using it but it is great tool and help me a lot with my customer service support
It has helped me with customer service support.