CloudTalk Reviews & Product Details

possibility to send over contact by using the phone/call function in additional to being able to send a text too.

The time consuming to connect people to a person, for the salesforce integration. Really oftenly we wate time saving info for nothing... so we always need to double check before saving and going to the next task.

integration by using salesforce. and connect to people easily by using voice call or text. More productive using this tool for sure !

Cloud Talk has been a game-changer for our communication needs. This software allows us (CSMs) to make online calls to any number, providing unparalleled flexibility and convenience in reaching out to our clients. Here are some of the most helpful aspects and upsides of using Cloud Talk: Ease of Use: Cloud Talk's user-friendly interface makes it incredibly easy to initiate calls. With just a few clicks, we can connect with clients effortlessly. Global Reach: The ability to call any number worldwide is a significant advantage. It has eliminated the hassle of dealing with different communication platforms for international clients. Reliable Connectivity: We appreciate the reliability of Cloud Talk. It ensures crystal-clear calls, eliminating the frustration of dropped or unclear conversations. Accessibility: The convenience of accessing Cloud Talk from various devices, including smartphones, laptops, and tablets, ensures that we can connect with clients anytime and anywhere.

It's been working great! Nothing to comment here - keep us the good work!

As mentioned the ability to call any number worldwide (at no additional fee) is a significant advantage . It has eliminated the hassle of dealing with different communication platforms for international clients.

The option to send/receive photos to our customers.

Editing my notes doesn't work. Like changing or adding info doesn't reflect

Calls directed to voicemail

I like the overall functionality of Cloudtalk.

The absence of a feature that separates the inbox for each phone number.

Calling leads.

Nice graphic enviroment, nice sound quality, very adjustable app, usefull reload button on menu, nice contact search and split from internal & external phone numbers.

Call history needs improvements about contracts with multiple numbers, you don't know from which number calls you. Some problems with connectivity of Jabra headsets, but not so important.

Some connectivity problems with headsets, that some times disconnect without reason. Is very usefull that this proble solved, because without this solution, I have to be logged out for 5 or more minutes.

Registration and recording calls, are very important for our job to recover talks when any problems appear regarding what was committed in the call.

Could give the name on register faster on incoming calls

Call registration and connected with Pipedrive

The interface is straightforward and intuitive, making it simple for teams to handle their conversations. User friendly interface

Should consider introducing a feature or mechanism that reduces the likelihood of their phone numbers being labeled as "Spam" by recipients

CloudTalk lets my company in the Caribbean have phone numbers from other countries, making it easier to chat with customers all over the world, that's awesome

It's a very simple system to use and set up. From the initial enquiry, we were well informed of the process and supported along the way. The support we received all along the way made the system easy to set up and get up and running, all while being at an affordable cost within our budgets.

There's some difficulties when setting up the IVR section and then having to use call recorings. With systems I have used previously, you can add text to the IVR selctions and then choose a voice to read it for you. Other than that, it's a great system.

We need a remote team and then ability to work on the go and CoudTalk and it's app make that very easy, whilst giving us the ability to track productivity of a remote team.

you can call anyone in the world and its very quick

you cant use more than one login which takes abit of time

in the the past i had to dial manually now i dont have to do that with cloud talk

The application is working very smoothly and easy to call and receive calls.

There is nothing to dislike about CloudTalk.

I was using to contact my clients around the world and I have very easy communication with them via CloudTalk.

Good app to call around the world, using different numbers to be connect with all your partners and costumers. Easy way to connect and receive calls.

Sometimes there are error connexions to receive the calls in the computer.

Contact eassier with clients from different countries.

the ease of use of the tool, the many options, and the administrator interface that allows you to control call quality, team quotas and fluctuations in the volume of customers/prospects all integrations with other tools (hubspot, slack etc)

Sometimes less than ideal call quality !

simplification of tools, a single call tool

How easy and effective it is to get in and out of calls and log how the call went including leaving notes after each call I make.

Not much to put in here, it does not have many issues that I have experienced as of yet.

It allows me to have a list of my calls all stacked and ready to go at the click of a button

The spam filterration and the many features such as automatic call recorder and the automatic call response and a very useful feature which is popping up on your screen when you get a call

I would say that there might be a little bugs here and there such as losing connection and having to restart it manually to work but otherwise it's great

Connecting to customers in general, Cloudtalk works as a great tool to be the middle man between you and your clients

I recently started using CloudTalk as my cloud-based phone system, and I have to say I'm pretty impressed so far. One of the things I really like is that it's very stable and reliable, and the user interface is really easy to navigate. Plus, I haven't come across any small hidden fees, which is always a huge plus.

regarding the separation of the report and analytics between the old and new UI. This could be seen as a potential inconvenience for users who need to access both types of information regularly.

CloudTalk has solved my customer call management problems by allowing me to easily log and record calls, forward and route calls to the right team, and make outbound calls from a single number that appears as a true local number.

The parameters I have access to, the statistics visible, the way calls recordings are easily located. CloudTalk keeps on improving is services, which makes it the best in the endustry.

When there's a call transfered from another agent to me, the call is being recorded in the name of the agent, not in mine. This has issues in the overall stitistics.

The amount of missed calls reduced significantly. the outbound and Inbound calls are easily tracked. It's easy to call back missed calls. And the statistics give a perfect evaluation in the progress being made.

It has many functions that are really very useful for a customer service department. I really like it because linked to "hubspot" you can listen to the recordings and that's very good.

From time to time it has left us stranded due to program errors and we have spent a whole day with communication problems but it is true that the next day it was already solved.

It helps me when it comes to easily finding the contacts that I keep, listening to the recordings and especially the different functions that it has, such as pausing calls with background music, which makes it very professional.

with cloudTalk I can travel around the world without using the expensive roaming option. the app is working good without any issue until now

maybe you can change the music for the caller . I hope it can be like the real gsm melodies when you call someone

be joinalbe everywhere around the world

Its features are straightforward and really user-friendly. Because it is cloud-based, I can easily call others when my phone network is not working. The app can be easily installed in my computer too!

Sent messages to people (in my home country) not added to the contacts list do not appear in the messages tab. I also tried sending my local phone number message but I didn't receive any. But I guess I need to further check the inclusions of our subscription.

It makes calling and messaging faster and more handy. My current location has poor reception and CloudTalk helps me reach out to candidates and other stakeholders with ease.

It has everything you need for a call, notes, information on the screen, different options, labels, and at the end a small survey, very good

Better technical service, and some way to notify that the connection is low to take action before the client cuts off.

Gather all calls in one place, be able to evaluate them and also have a macro view of the contact team's KPIs