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CloudTalk Reviews: 4.3/5 — Solid Choice
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
The platfom and app are very easy to use
None so far, everything works smoothly at the moment
Easy communication with the customers, great audio quality
It's a really good VOIP service with all the bells and whistles you could ask for. Their customer service has been really helpful in resolving issues that we come across.
We've run in to an issue where the numbers we were provided has been recycled from other businesses. It isn't something in CloudTalk's control since I assume they have a third-party provider for it.
We are able to reach our clients via calls or even through sms. It makes cold calling a breeze.
The system has a strong foudnation of functionality. It has what the team needs to make calls and for admin to appropriately access effort and quality. We spent a much time reviewing all the options in the market before settling on CloudTalk and a large reason for the choice was the ease of implementation.
It needs more advanced functionalties to be built upon it's offering. Example, In reviewing calls, it would ideal to have either a transcript or a listen at an accelerated speed.
It's providing us the capability to make calls on a global level with local numberes. It has great adminstrative and tracking capabilities to we can measure performance and it's building an AI layer to sit on top of these functionalities.
Ease of set up, helpful and attentive staff, customisation, portal very easy to use and view usage.
I don't believe there have been any downsides for us
Ability to have various local numbers in each of our markets centralised and controlled.
We've been testing a lot of VOIP systems and we've ended up with CloudTalk. In our opinion one of the better systems on the market with excellent support. The system is really easy to use and you're all setup in no-time. We're a fan.
For now, we don't have anything negative to say about CloudTalk. We've been a customer for a few months now and everything seems to be working like expected.
Our eCommerce business is going international and we need a system where we can route all our incoming calls and have phone numbers available for each country.
Price!is really good, nevar failed the software
Nothing is really good, nevar failed the software
To realize calls
The app has excellent features that I really find helpful for my job.
We have to contact support to activate the calls to certain countries.
I haven't had issues with CloudTalk.
Real-time Analytics: CloudTalk provides comprehensive analytics and reporting, enabling businesses to gain insights into call metrics, agent performance, and customer behavior. This data-driven approach can lead to better decision-making and process improvements.
As with any cloud-based communication platform, call quality and connectivity can be subject to internet connection stability and bandwidth issues. While CloudTalk aims to provide reliable service, occasional call drops or audio quality problems can occur due to external factors.
CloudTalk provides a unified platform for businesses to manage all their customer communication channels, including voice calls, video calls, and chat. This eliminates the need for multiple disjointed systems and allows agents to handle customer inquiries seamlessly.
CloudTalk has transformed the way I handle communication and customer service. Its user-friendly interface, exceptional call quality, advanced features, and integrations make it a top-notch cloud-based phone system. The scalability and flexibility of the platform further enhance its appeal. With an outstanding customer support team and competitive pricing, CloudTalk is undoubtedly a reliable communication system. I highly recommend it to anyone looking to elevate their customer service and communication capabilities.
Nothing! Cloudtalk has clear call quality and I have never faced and issues.
CloudTalk's advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.
I would definitely recommend Cloudtalk to anyone! great price and customer service!
Nothing, all is absolutely the way it is meant to be!
calling customers, sending sms, all you need
