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CloudTalk Reviews: 4.3/5 — Solid Choice
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
CloudTalk’s Starter plan caps outbound calling at 500 minutes per user per month. Essential, €4 more, makes it unlimited. Five hundred minutes is roughly 25 minutes of talking a day — a figure any sales or support agent passes before lunch. Paying 16% more to remove the cap entirely is not a close decision, which makes Starter difficult to recommend to anyone who actually makes calls.
- What it is: A cloud contact centre platform — calling, routing, dialers, and AI voice agents.
- Best for: Outbound sales and support teams calling across Europe, on Essential or above.
- Pricing: Starter €25, Essential €29, Expert €49 per user monthly on annual billing. Verified July 2026.
- The honest catch: The parallel dialer add-on is €39 per user — more than the entire Starter plan.
What Is CloudTalk?
CloudTalk is a cloud calling platform for teams that make and take a lot of calls: local numbers in 160-plus countries, number porting, IVR and skill-based routing, call recording, dialers, and — increasingly — AI voice agents that handle calls autonomously.
Its geographic framing is explicitly European: unlimited domestic calls “across EU, UK, Iceland, Norway” is the headline inclusion from Essential upward, which makes it a natural fit for European operations and a less obvious one elsewhere.
Every plan says Contact Sales despite the published per-user prices, so there is no self-serve route.
How CloudTalk Works
- Priced per user, per month, billed annually.
- Starter caps outbound at 500 minutes per user; Essential and Expert are unlimited domestically.
- Routing intelligence starts at Essential — IVR, skill-based and smart routing.
- Dialers are largely add-ons, priced per user on top.
- AI voice agents are metered by minute, from €99 for 200 minutes.
- Every plan requires a sales conversation.
CloudTalk Pricing
Captured from CloudTalk’s pricing page in July 2026 on the euro price list with annual billing.
| Plan | Per user/mo | Outbound minutes | Routing | Dialers |
|---|---|---|---|---|
| Starter | €25 | 500/user | Basic only | Click-to-call; power dialer as add-on |
| Essential | €29 | Unlimited | IVR, skill and smart routing | Adds auto outbound number |
| Expert | €49 | Unlimited | Adds VIP queues | Preview and power dialer included |
Add-ons: power dialer €15/user · parallel dialer €39/user · call intelligence €9/user · branded caller ID from €0.07/call · AI receptionist from €99/mo (200 min) · AI specialist from €349/mo (1,000 min)
What actually decides your plan:
- The €4 step from Starter to Essential is the easiest decision on the page. Five hundred outbound minutes a month is about 25 minutes a day. An agent whose job is calling will exhaust that in a morning, and Essential removes the cap for a 16% increase. Starter only makes sense for people who receive calls rather than make them — inbound and internal calls are free on every plan.
- Essential is also where the platform becomes a contact centre. Business hours and time-based routing, IVR, and skill-based and smart routing are all absent from Starter. Without them you have a phone system, not a routed one.
- The parallel dialer costs more than the entry plan. €39 per user per month, against Starter’s €25 and Expert’s €49. It remains an add-on even on Expert, so an outbound team wanting parallel dialing on the top tier is looking at €88 per user before anything else.
- Add the numbers you will actually use. Expert at €49 plus the parallel dialer at €39 plus call intelligence at €9 comes to €97 per user per month — close to four times the Starter headline. The power dialer at €15 is the one add-on Expert includes.
- AI voice agents are a separate meter. €99 a month for 200 minutes works out at €0.495 per minute; €349 for 1,000 minutes is €0.349 — a 30% better rate at the larger package. Neither is included in any plan.
- Nothing is self-serve. All three tiers route to Contact Sales, so budget evaluation time even though the prices are published.
Who Should Use CloudTalk
- European outbound sales teams. The clearest case — unlimited domestic calling across the EU, UK, Iceland, and Norway from €29.
- Support operations needing real routing. IVR, skill-based routing, and queue callback from Essential.
- Teams deploying AI voice agents. CloudTalk prices them openly by the minute, which many competitors do not.
- Businesses needing local numbers widely. 160-plus countries covered on every plan.
It fits poorly for teams making few calls, where Starter’s cap might suffice but the platform is oversized; for heavy parallel dialing on a budget, given the €39 add-on; and for non-European operations, where the unlimited-calling geography is less useful.
Honest Pros and Cons
Strengths
- Unlimited domestic calling from €29, across EU, UK, Iceland, and Norway.
- Free internal and inbound calls on every plan, including Starter.
- Local numbers in 160+ countries at every tier.
- Published add-on prices, so the real total is calculable.
- AI voice agents priced by the minute, with a clear volume discount.
- Power dialer included on Expert rather than sold separately.
Limitations
- 500 outbound minutes on Starter — about 25 minutes a day.
- The parallel dialer costs €39 per user, more than the entry plan.
- Routing intelligence requires Essential, not Starter.
- A fully equipped agent costs around €97 per month.
- Every plan requires contacting sales.
- AI voice minutes are entirely additional to the seat price.
CloudTalk Alternatives and How It Compares
- Aircall is the closest competitor for sales and support calling, with strong integrations.
- Nextiva is a full unified communications platform, stronger on US business telephony.
- RingCentral is the large incumbent covering voice, video, and messaging.
- Quo (formerly OpenPhone) is the shared-inbox option for small teams sharing numbers.
- Grasshopper suits solo operators wanting a virtual business number.
- Dialpad competes directly with AI-led calling features.
For a broader survey, browse our contact centre directory.
The Verdict
CloudTalk is a solid choice for European teams that spend their day on the phone, and the reason is geographic: unlimited domestic calling across the EU, UK, Iceland, and Norway is a genuinely useful inclusion if that is where your customers are, and local numbers in 160-plus countries cover the rest. Free internal and inbound calls on every plan, including the cheapest, is a further good decision.
The plan choice is close to made for you. Starter caps outbound calling at 500 minutes per user per month — about 25 minutes a day — and Essential removes the cap entirely for €4 more. For anyone whose job involves making calls, that is not a trade-off worth thinking about. Essential is also where the routing intelligence lives: business hours routing, IVR, and skill-based routing are all absent from Starter, so the entry tier is a phone system rather than a contact centre. Treat €29 as the real starting price.
Then price the add-ons before you compare CloudTalk with anything else, because they are substantial. The parallel dialer is €39 per user per month — more than the entire Starter plan, and 80% of Expert — and it remains an add-on even at the top tier. An outbound team on Expert with parallel dialing and call intelligence is at €97 per user per month, roughly four times the Starter headline. CloudTalk deserves credit for publishing all of those rates openly, including per-minute AI voice agent pricing at €99 for 200 minutes or €349 for 1,000. The numbers are all there; they simply need adding up before the sales call rather than after.
FAQ
How much does CloudTalk cost?
On the euro price list captured July 2026 with annual billing: Starter €25 per user per month, Essential €29, and Expert €49. Add-ons are priced separately — power dialer €15 per user, parallel dialer €39 per user, call intelligence €9 per user, branded caller ID from €0.07 per call, and AI voice agents from €99 per month for 200 minutes. All plans require contacting sales.
What is the difference between CloudTalk Starter and Essential?
The most significant difference is calling volume: Starter includes 500 outbound minutes per user per month, while Essential offers unlimited domestic calls across the EU, UK, Iceland, and Norway — for €4 more per user. Essential also adds business hours and time-based routing, IVR, skill-based and smart routing, and an auto outbound number, none of which Starter includes.
How much are CloudTalk’s dialers?
The power dialer is €15 per user per month and is included on the Expert plan. The parallel dialer, which dials multiple lines simultaneously, is €39 per user per month and remains an add-on on every plan including Expert. That makes the parallel dialer more expensive than the entire Starter subscription, so outbound teams should price it before choosing a tier.
How does CloudTalk price AI voice agents?
By the minute, in packages. The AI Receptionist starts at €99 per month for 200 minutes, which works out at about €0.495 per minute, and the AI Specialist starts at €349 per month for 1,000 minutes, or roughly €0.349 per minute — around 30% cheaper at the larger volume. These are additional to the per-user plan price on every tier.
Can I buy CloudTalk without talking to sales?
No. All three published plans — Starter, Essential, and Expert — show a Contact Sales button rather than a checkout, despite carrying per-user prices. That means a sales conversation is required regardless of tier, so factor in evaluation time even though you can calculate your likely cost from the published rates in advance.
Compare CloudTalk with other popular tools in the same category.
- connect to sales force and be able to track the conversation
communication lag. Mobile, skpye communication is smoother.
To manage the Sales Develpment Representative work and to whom, when, how long, what conversation is recorded is very good.
pc calls are the best thing that you can do
the quality of the calls often is low and
the use of personal cellphone
it integrates with Hubspot, has a desktop app
confusing with pricing. I thought it includes everything, the Hubspot integration, the number porting. Only after I activated the account I was informed about the cost of number porting. Then later I was informed that Hubspot integration also a higher plan costs, so I upgraded.
It works as my VOIP service with a CRM. I like that calls are being recorded and stored in the CRM.
We liked quality of calls, we also liked the price. Price is pretty good.
We don't like text messages service, originally it didn't work at all then it was working but sending of pictures wasn't supported. We also don't like that Cloudtalk don't have possibility to leave voice message, it's very important thing for business call . Business owner is losing some money because of that. In general software was working pretty bad. There is no synchronization it means that if last time you opened cloudtalk app on the phone you won't see incoming call on other device. Some time you press "Answer" button on the mobile app but it didn't work. Also you can only send text messages to your contact list. And you can't add any number to contact list from mobile app. You can only do that from desktop version. From the other side you can only send text messages from the mobile app, you can't do that from desktop version. That's very weird. So my conclusion that now cloudtalk app is very raw.
We're using CloudTalk to receive calls from our clients. Didn't find any benefits yet
the ease of the system, easy to download and set up
The fact that sometimes calls disconnect and drop and it will take you offline
as above, however customer service has been quite good
Navigating the platform is a breeze from the beginning.
Connection cuts in and out frequently regardless of internet connection.
The most major benefit to me is having insight through the playback feature.
-the German number I got. -the large amount of supported countries -great support by the cloudtalk team
-it sometimes shows bugs - both in the App and in the web application. -when I get an incoming call, my phone doesn´t ring. Instead the caller goes to voicemail
I needed a German number to be reachable for German customers. cloudtalk lets me do worldwide calls for little money
just click on the number on the screen and it starts dialing
it has got problems with the format sometimes
dialing manualy and getting the no, wrong ;-)
The customers service is giving you answer all the time as soon as possible.
Bugs, have to restart the app, sometime impossible to answer on my Iphone 8plus..
No need to spend 10 days with a classic operator to open a phone line and obtain a number.
Option to use multiple phone numbers at the same time. Love the audio quality and messaging option.
My clients can't reach me if the app isn't opened and can't leave a voicemail.
I'm able to call my customers from any place in the world.
I like that the software is very user friendly and easy to use. I enjoy the app whilst working everyday!
The app suffers from conectivity issues from time to time. Kinda frustrating if you work using a phone like me.
It makes it incredibly easy to call multiple people throughout the day wihtout having to repeatedly type in numbers.
Ability to make and receive calls to the US from the UK very easily. Easy UI for navigation. Easy to download and install.
Issues whereby calls would not connect, however there was no indication that this was a CloudTalk issue rather than a receiver issue. It's relatively expensive if you just want to make calls and don't need additional functionality.
Easy way to obtain as US phone number.
Intuitive dashboard, user-friendly tech and simple set up
I had major connectivity issues - often my counter-parties could not hear me when phoning the USA from the UK. I also received a lot of inbound calls to the number we paid for, but it wasn't published. The pricing was not clear either - i thought i had unlimited US calls, and suddenly I wouldn't make any calls unless i topped up credit
Helping us automate call channels and track performance
me gusta la lista de trabajo y la forma de describir cada llamada
Que se escucha mal si la señal no es alta pq me ha pasado en muchas partes q funciona mal
llamadas grabadaa
It's simple enough to use once there are integrations that work
The integrations don't work very well - we often have customers appearing in our campaigns that have already been called and should be taken out
Calling customers
Overall not a bad app, it's good functionality wise.
Sometimes SMS fail to send multiple times. Calls sometimes drop as well. Bit laggy iPhone app sometimes to be honest.
We use it for calls.
easy to use not complicated, it has he basic options, good calls quality
veery basic visual it could be better with more options
after calls go offline some spam calls
I do not have to use my personal number at work.
App dosent work on Iphones at all - 80% of time when I answer incoming call at my mobile deivce I can't hear the client or client can't hear me. This software works only on PC, but there are many issues.
Together with my co-workers we can use the same phone number, it is easier for clients to reach us.
I liked that I did not have to use my personal number. It was nice to use this app to contact without throwing my personal number around. Also, the integration into Zoho was super convenient.
Whenever there was an inbound call, I could not hear the other party. So I got no inbounds.
Helps me contact potential clients and it helps me with cold calling.
Me gusta la interfaz del aplicativo ya que es facil de utilizar, la busqueda de llamadas es facil de realizar.
Las llamadas se suelen cortar constantemente, iniciar una llamada suele ser muy demorado, en ocaciones suele tener conflicto con los antivirus
En ocasiones, al buscar llamadas hay fallas que no permiten reproducir el audio, sin embargo, el soporte cloudTalk a respondido de manera rapida y eficiente.
Good integration in Salesforce and quick recall functions
The need to take a survey after each call costs extra clicks.
The need to type numbers from Salesforce manually in the phone
It allows me through iphone to call and recieve calls.
The app is simple which is nice but at the same time it sometimes lacks information on how to use the product
I am able to connect to the calls through different devices and can share it with the team. We are able to consult clients or respond to business partners.
The way the calls are recorded and the transcript
Transcripts could be more accurate and along with making calls sometimes it dont ring
N/A
Erica's customer service Easy to use platform
The trouble with getting the numbers ported over
It's still too early to tell
The integration with other applications.
The lack of ability to communicate with one individual.
Being able to make calls while working from home
The platform supports most of the phone solution features and their prices were comparatively reasonable. The reason why we decided to move forward with CloudTalk is 1. a custom feature that was available using a zapier flow 2. quick workflow setup
The integration with Zendesk was poorly set up as the information passed was not sufficient for ticket tracking. Also, there were issues with customer data sync, which took ages to clear out.
The customer services team is prompt and accurate. We need better features when it comes to integrations and reliability,
It gives seamless switching between your phone numbers. The backend is very customizable, so you can set up Welcome Messages, Call Forwarding, and IVR. It also allows you to record and review calls on the spot, which is a huge plus.
Two near-dealbreakers for me: • It does not support MMS (Pictures on the texting platform). The app doesn't even warn you that a multimedia message is trying to come in, leading to embarrassing misunderstandings. For me, MMS support is a crucial part of Customer Service via text. • The emoji support is broken. The emojis may appear as question marks (??). When you try to send a text that includes an emoji, it will make you think that the message failed when it did go through, leading to embarrassing repeated messages. And one thing that bugs me particularly, but we can work around it: • The Gorgias integration is shoddy at best. When talking to a Customer, I would like to have a single continuous thread. Cloudtalk seems to create one ticket per call, text, or voicemail, which is not ideal as we get saturated with emails. Also, from the Gorgias side, it does not show Customer call/text history.
We are using Cloudtalk as our central phone platform. The edge it has over the previous phone platform we used is the Gorgias integration, which helps us save customers by their name and find them faster (See the dislikes for a comment on that). It also gives you a notification when another agent picked up a call, which is nice.
It's easy to set-up and use. Very intuitive interface, easy to keep track of the call history for everyone using it. The call quality overall is good when it is consistent. It's also very easy to see which agents are offline and online and the integration option make it easy to use in combination with other CRM platforms.
It's unstable, sometimes transferring calls just doesn't work. There's also a bit of a delay that can sometimes be quite noticeable, regardless of how fast your internet connection is and when connected to the Ethernet cable. We also didn't have a great start as the migration was initiated a week earlier than planned which caused quite some disruption in our company. Call quality seems to very by day. One serious problem I think is that sometimes outages happen, and when contacting the support department through chat they even acknowledge a general outage yet nothing is displayed on their status page, which kind of makes that status page useless. In fact, there was even an outage that caused the status page to be unreachable. There have also been times where we contacted support with a query that requires further investigation, yet often we never get any feedback on these at a later date. We like the product in general when it works, it's mostly just that it's not very consistent and reliable and as such we're hesitant to transfer over to a yearly subscription. Hopefully things will start improving soon.
Not being dependent on a landline for our support department. CloudTalk enabled us to work from home and from any location as long as there is a stable internet connection.
Easy to make calls and listen back to calls. Getting voicemails is easy
Difficult to receive calls on laptop sometimes.
Can call from different countries.
Cloudtalk is quite stable. You can switch between users without having to set the source for audio again. If you log out of Cloudtalk and put the computer into energy-saving mode, you can log in again the next day without any problems and without having to restart the software.
The possibility of a dashboard within the software is missing. When I receive a call, I cannot see in the screen whether my colleagues are free and I can transfer the call, or whether they are on the call themselves. I also cannot see there if I have missed calls. For that I would have to switch to my web profile. The software is too small for a service desk. Important features that simplify telephony are not available in the desktop application.
Cloudtalk automatically recognises the country to which you are calling and selects the appropriate caller number for the transfer of the telephone number. This means that I can call Austria, for example, and the person called sees on their display that the service desk called from Austria, even though I am not based in Austria myself.
