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CloudTalk Logo
CloudTalk
Seamless Cloud Communication
4.3
(863)
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CloudTalk Reviews & Product Details

CloudTalk Overview
What is CloudTalk?

CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.

Company CloudTalk
Year founded 2016
Company size 51-200 employees
Headquarters Bratislava, Slovakia
Social Media
CloudTalk Categories on Findstack
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$29.00/month
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What CloudTalk is best for?
How does CloudTalk compare to Aircall?
What are the pros and cons of CloudTalk?
CloudTalk Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
CloudTalk Features
API Integration
Agent Performance Tracking
Automatic Call Distribution (ACD)
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tagging
Call Transcription
Customer Self-Service
Customizable Call Flows
Email Management
Interactive Voice Response (IVR)
Live Chat
Omni-Channel Support
Outbound Dialing
Predictive Dialer
Quality Management
Queue Management
Real-Time Analytics
Reporting and Dashboards
SMS Integration
Skill-Based Routing
Social Media Integration
Softphone Support
Speech Analytics
Voice Recognition
Voicemail Management
Workforce Management
CloudTalk Media
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CloudTalk Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 09, 2024
CloudTalk Logo
863 CloudTalk Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Sep 06, 2023
 Source
Overall Rating:
4.5
OP
Olivier P.
Business Developper Representative
Share
"Greatful tool to reach people"
What do you like best about CloudTalk?

possibility to send over contact by using the phone/call function in additional to being able to send a text too.

What do you dislike about CloudTalk?

The time consuming to connect people to a person, for the salesforce integration. Really oftenly we wate time saving info for nothing... so we always need to double check before saving and going to the next task.

What problems is CloudTalk solving and how is that benefiting you?

integration by using salesforce. and connect to people easily by using voice call or text. More productive using this tool for sure !

Enterprise (> 1000 emp.)
Sep 06, 2023
 Source
Overall Rating:
4.5
JE
Julien E.
Founder
Share
"CloudTalk has been great!"
What do you like best about CloudTalk?

Cloud Talk has been a game-changer for our communication needs. This software allows us (CSMs) to make online calls to any number, providing unparalleled flexibility and convenience in reaching out to our clients. Here are some of the most helpful aspects and upsides of using Cloud Talk: Ease of Use: Cloud Talk's user-friendly interface makes it incredibly easy to initiate calls. With just a few clicks, we can connect with clients effortlessly. Global Reach: The ability to call any number worldwide is a significant advantage. It has eliminated the hassle of dealing with different communication platforms for international clients. Reliable Connectivity: We appreciate the reliability of Cloud Talk. It ensures crystal-clear calls, eliminating the frustration of dropped or unclear conversations. Accessibility: The convenience of accessing Cloud Talk from various devices, including smartphones, laptops, and tablets, ensures that we can connect with clients anytime and anywhere.

What do you dislike about CloudTalk?

It's been working great! Nothing to comment here - keep us the good work!

What problems is CloudTalk solving and how is that benefiting you?

As mentioned the ability to call any number worldwide (at no additional fee) is a significant advantage . It has eliminated the hassle of dealing with different communication platforms for international clients.

Small Business (50 or fewer emp.)
Sep 06, 2023
 Source
Overall Rating:
4.5
RA
Rhea A.
Founder
Share
"Hastle-free app and has great features!"
What do you like best about CloudTalk?

The option to send/receive photos to our customers.

What do you dislike about CloudTalk?

Editing my notes doesn't work. Like changing or adding info doesn't reflect

What problems is CloudTalk solving and how is that benefiting you?

Calls directed to voicemail

Small Business (50 or fewer emp.)
Sep 06, 2023
 Source
Overall Rating:
4.5
KS
Kristine S.
Founder
Share
"Overall, is good. However, one aspect that they should consider is to separate the inbox of each #."
What do you like best about CloudTalk?

I like the overall functionality of Cloudtalk.

What do you dislike about CloudTalk?

The absence of a feature that separates the inbox for each phone number.

What problems is CloudTalk solving and how is that benefiting you?

Calling leads.

Mid Market (51-1000 emp.)
Aug 17, 2023
 Source
Overall Rating:
4.5
NK
Nasos K.
Founder
Share
"A nice app, easy to use"
What do you like best about CloudTalk?

Nice graphic enviroment, nice sound quality, very adjustable app, usefull reload button on menu, nice contact search and split from internal & external phone numbers.

What do you dislike about CloudTalk?

Call history needs improvements about contracts with multiple numbers, you don't know from which number calls you. Some problems with connectivity of Jabra headsets, but not so important.

What problems is CloudTalk solving and how is that benefiting you?

Some connectivity problems with headsets, that some times disconnect without reason. Is very usefull that this proble solved, because without this solution, I have to be logged out for 5 or more minutes.

Small Business (50 or fewer emp.)
Aug 08, 2023
 Source
Overall Rating:
4.5
MG
Marcello G.
Founder
Share
"Fast information and everything well registered"
What do you like best about CloudTalk?

Registration and recording calls, are very important for our job to recover talks when any problems appear regarding what was committed in the call.

What do you dislike about CloudTalk?

Could give the name on register faster on incoming calls

What problems is CloudTalk solving and how is that benefiting you?

Call registration and connected with Pipedrive

Small Business (50 or fewer emp.)
Aug 07, 2023
 Source
Overall Rating:
4.5
JH
Jose H.
Founder
Share
"Very nice tool"
What do you like best about CloudTalk?

The interface is straightforward and intuitive, making it simple for teams to handle their conversations. User friendly interface

What do you dislike about CloudTalk?

Should consider introducing a feature or mechanism that reduces the likelihood of their phone numbers being labeled as "Spam" by recipients

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk lets my company in the Caribbean have phone numbers from other countries, making it easier to chat with customers all over the world, that's awesome

Small Business (50 or fewer emp.)
Aug 03, 2023
 Source
Overall Rating:
4.5
AS
Andrew S.
Founder
Share
"Worldwide Group Holdings Ltd"
What do you like best about CloudTalk?

It's a very simple system to use and set up. From the initial enquiry, we were well informed of the process and supported along the way. The support we received all along the way made the system easy to set up and get up and running, all while being at an affordable cost within our budgets.

What do you dislike about CloudTalk?

There's some difficulties when setting up the IVR section and then having to use call recorings. With systems I have used previously, you can add text to the IVR selctions and then choose a voice to read it for you. Other than that, it's a great system.

What problems is CloudTalk solving and how is that benefiting you?

We need a remote team and then ability to work on the go and CoudTalk and it's app make that very easy, whilst giving us the ability to track productivity of a remote team.

Mid Market (51-1000 emp.)
Aug 03, 2023
 Source
Overall Rating:
4.5
OD
Omar D.
Founder
Share
"very easily friendly"
What do you like best about CloudTalk?

you can call anyone in the world and its very quick

What do you dislike about CloudTalk?

you cant use more than one login which takes abit of time

What problems is CloudTalk solving and how is that benefiting you?

in the the past i had to dial manually now i dont have to do that with cloud talk

Mid Market (51-1000 emp.)
Aug 01, 2023
 Source
Overall Rating:
4.5
GR
Gorgud R.
Business Development Manager
Share
"It was good experience to using the tool. It is very convenient and easy to use."
What do you like best about CloudTalk?

The application is working very smoothly and easy to call and receive calls.

What do you dislike about CloudTalk?

There is nothing to dislike about CloudTalk.

What problems is CloudTalk solving and how is that benefiting you?

I was using to contact my clients around the world and I have very easy communication with them via CloudTalk.

Small Business (50 or fewer emp.)
Jul 27, 2023
 Source
Overall Rating:
4.5
EP
Estefanía P.
Founder
Share
"Good app to call around the world"
What do you like best about CloudTalk?

Good app to call around the world, using different numbers to be connect with all your partners and costumers. Easy way to connect and receive calls.

What do you dislike about CloudTalk?

Sometimes there are error connexions to receive the calls in the computer.

What problems is CloudTalk solving and how is that benefiting you?

Contact eassier with clients from different countries.

Small Business (50 or fewer emp.)
Jun 07, 2023
 Source
Overall Rating:
4.5
ZB
Zoé B.
Founder
Share
"a user-friendly tool for effective managerial supervision of your teams"
What do you like best about CloudTalk?

the ease of use of the tool, the many options, and the administrator interface that allows you to control call quality, team quotas and fluctuations in the volume of customers/prospects all integrations with other tools (hubspot, slack etc)

What do you dislike about CloudTalk?

Sometimes less than ideal call quality !

What problems is CloudTalk solving and how is that benefiting you?

simplification of tools, a single call tool

Mid Market (51-1000 emp.)
May 15, 2023
 Source
Overall Rating:
4.5
LM
Lucas M.
Founder
Share
"Good working product, couldn't do my job without it."
What do you like best about CloudTalk?

How easy and effective it is to get in and out of calls and log how the call went including leaving notes after each call I make.

What do you dislike about CloudTalk?

Not much to put in here, it does not have many issues that I have experienced as of yet.

What problems is CloudTalk solving and how is that benefiting you?

It allows me to have a list of my calls all stacked and ready to go at the click of a button

Small Business (50 or fewer emp.)
May 01, 2023
 Source
Overall Rating:
4.5
AM
Ahmad M.
Founder
Share
"A very good experience"
What do you like best about CloudTalk?

The spam filterration and the many features such as automatic call recorder and the automatic call response and a very useful feature which is popping up on your screen when you get a call

What do you dislike about CloudTalk?

I would say that there might be a little bugs here and there such as losing connection and having to restart it manually to work but otherwise it's great

What problems is CloudTalk solving and how is that benefiting you?

Connecting to customers in general, Cloudtalk works as a great tool to be the middle man between you and your clients

Small Business (50 or fewer emp.)
Apr 26, 2023
 Source
Overall Rating:
4.5
WK
Warayuth K.
Founder
Share
"Reliable and User-Friendly"
What do you like best about CloudTalk?

I recently started using CloudTalk as my cloud-based phone system, and I have to say I'm pretty impressed so far. One of the things I really like is that it's very stable and reliable, and the user interface is really easy to navigate. Plus, I haven't come across any small hidden fees, which is always a huge plus.

What do you dislike about CloudTalk?

regarding the separation of the report and analytics between the old and new UI. This could be seen as a potential inconvenience for users who need to access both types of information regularly.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk has solved my customer call management problems by allowing me to easily log and record calls, forward and route calls to the right team, and make outbound calls from a single number that appears as a true local number.

Mid Market (51-1000 emp.)
Apr 22, 2023
 Source
Overall Rating:
4.5
Yoel  M. avatar
Yoel M.
Customer Service Specialist
Share
"How best is CloudTalk."
What do you like best about CloudTalk?

The parameters I have access to, the statistics visible, the way calls recordings are easily located. CloudTalk keeps on improving is services, which makes it the best in the endustry.

What do you dislike about CloudTalk?

When there's a call transfered from another agent to me, the call is being recorded in the name of the agent, not in mine. This has issues in the overall stitistics.

What problems is CloudTalk solving and how is that benefiting you?

The amount of missed calls reduced significantly. the outbound and Inbound calls are easily tracked. It's easy to call back missed calls. And the statistics give a perfect evaluation in the progress being made.

Small Business (50 or fewer emp.)
Apr 17, 2023
 Source
Overall Rating:
4.5
IM
Iván M.
Founder
Share
"With its flaws, but really useful"
What do you like best about CloudTalk?

It has many functions that are really very useful for a customer service department. I really like it because linked to "hubspot" you can listen to the recordings and that's very good.

What do you dislike about CloudTalk?

From time to time it has left us stranded due to program errors and we have spent a whole day with communication problems but it is true that the next day it was already solved.

What problems is CloudTalk solving and how is that benefiting you?

It helps me when it comes to easily finding the contacts that I keep, listening to the recordings and especially the different functions that it has, such as pausing calls with background music, which makes it very professional.

Small Business (50 or fewer emp.)
Apr 17, 2023
 Source
Overall Rating:
4.5
AB
Ayoub B.
Founder
Share
"with cloudTalk I can travel around the world"
What do you like best about CloudTalk?

with cloudTalk I can travel around the world without using the expensive roaming option. the app is working good without any issue until now

What do you dislike about CloudTalk?

maybe you can change the music for the caller . I hope it can be like the real gsm melodies when you call someone

What problems is CloudTalk solving and how is that benefiting you?

be joinalbe everywhere around the world

Mid Market (51-1000 emp.)
Apr 17, 2023
 Source
Overall Rating:
4.5
Marie Joy A. avatar
Marie Joy A.
Recruitment Specialist
Share
"CloudTalk is user-friendly and straightforward!"
What do you like best about CloudTalk?

Its features are straightforward and really user-friendly. Because it is cloud-based, I can easily call others when my phone network is not working. The app can be easily installed in my computer too!

What do you dislike about CloudTalk?

Sent messages to people (in my home country) not added to the contacts list do not appear in the messages tab. I also tried sending my local phone number message but I didn't receive any. But I guess I need to further check the inclusions of our subscription.

What problems is CloudTalk solving and how is that benefiting you?

It makes calling and messaging faster and more handy. My current location has poor reception and CloudTalk helps me reach out to candidates and other stakeholders with ease.

Small Business (50 or fewer emp.)
Mar 30, 2023
 Source
Overall Rating:
4.5
Benjamin A. avatar
Benjamin A.
Training And Development Coordinator
Share
"Very good connection and fair tools"
What do you like best about CloudTalk?

It has everything you need for a call, notes, information on the screen, different options, labels, and at the end a small survey, very good

What do you dislike about CloudTalk?

Better technical service, and some way to notify that the connection is low to take action before the client cuts off.

What problems is CloudTalk solving and how is that benefiting you?

Gather all calls in one place, be able to evaluate them and also have a macro view of the contact team's KPIs

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