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CloudTalk Reviews & Product Details
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Calling service is amazing. dashboard is very easy to get report of the stats and calls.
Actually mobile applications needs to be upgraded. some features are not there escpecially for calling.
Power dialer is helping us a lot. now we are saving 5 hours a day to make calls.
Easy to use, intuitive interface. Analysis and Export always updated. Contact with assistance fast and concrete. I would use it in all my work experiences as the main tool for the Call Center
I would add other languages: Italian is missing for example. I would simplify the creation of Flows. I would improve the renaming of the contacts (the apostrophe is not read correctly).
It allows me to use a single tool for all my operators. It also allows me to monitor its activity, being able to listen to every incoming and outgoing call. :)
I have only been using Cloudtalk for a few months and am very satisfied with this program. It works (without bugs !), very intuitive, looks nice and clear. I also noticed that this is still a newly developed program. Updates will fix this.
Points for improvement: -report agents: idle time and calling time have the same blue color, so you can't see the difference -missed call: calls are sent (if nobody is available) in a flow to the following groups. If the call is included in the 2° group, this counts as 1 missed call and 1 success call. I would have preferred a report with the status (missed or successful) per call - finally, it would be useful to be able to extract the call history logs directly to e.g. excel
CC infrastructure
That I can use different country related numbers and that the connection quality is very good.
THat it sometimes hang or I receive calls from other channels which are not reffered to me
A good sales calling environment
The availability of data in a couple of clicks, the simplicity of their interface, and the easy-to-understand features.
I believe the uploading of contacts could be better. Currently building a list in their formatting is a bit difficult for beginners.
Access to recordings promptly. Easy coaching. Live monitoring and having real-time data.
Everything works and anything that doesnt gets fixed asap.
Country prefix recognition could be better.
Constantly calling prospects.
Its very easy to use and am able to connect with all my customers at all times.
Nothing to mention. Everything has been working well!
Easy access to customers and vice versa.
I love that CloudTalk records the calls and gives the feature to add notes to each interaction. This gives us the capability to easily refer back to call quickly and if needed, we can listen to the recording.
I wish there was the ability to separate voicemails on their own so that they can easily be listened to. I do like that we can call the user back directly from the voicemail which is a great feature.
All the Customer Success Specialists have the ability to interact with customers either inbound or outbound. CloudTalk allows us to keep tabs of each call by allowing us to write a note and providing a recording of the call which is valuable.
It syncs perfectly with our CRM system to allow us to work quickly and efficiently with our leads. Everything is recorded automatically and it takes the manual work out of it for the sales team. The customer support team are fantastic. They are always available if we need support and are super friendly and helpful. My query is always dealt with really fast.
I have not found anyting that I do not like
Syncs with the CRM system and records all calls. It is alowed the sales team to work more efficiently and faster
I love that it can be easily accessed via desktop, browser or phone, allowing me to do my work more efficiently.
I'm currently using a Macbook Air M1, the cloudtalk app for MacOS is optimized for Intel Macs but not for M1 Macbooks; I would love if cloudtalk would optimize the app for M1 Macbooks since cloudtalk on M1 is currently using Rosetta which is a translation of x86 Intel processors to M1 processors and that affects cloudtalk performance on my Macbook.
It's helping me communicate with customers efficently.