Aircall Reviews & Product Details

Very easy to use, even for a first-time user. Very easy to track call logs with accurate details, especially while doing international calls with an additional option for notes/memo

Nothing in particular, as I find all the options helpful

It quickly helps me do outbound calls without having the trouble of linking to other applications as it is a stand-alone application and helps me track my outbound calls easier and accurately

We are able to know who is calling, especially if the caller is already on the contact list, and in addition to that, we can easily filter which call we would like to see.

I do not see anything or any reason to dislike aircall, as this helps us do outbound calls easily, and inbound calls are easy to identify. We can also add contacts, which is very convenient.

We are able to connect to our guest and chauffeur easily when calling an international number which help us and the business to have good communication to our partner and most especially our guests.

Aircall is a very reliable software for inbound and outbound calls, as the functions are nice and simple. Keypad, to-do, history and customizing your settings are perfect to manage a task.

Everything is great for now. Devs continue monitoring and upgrading the software. Nothing to complain

Making outbound and receiving calls from our clients are much easier with the interface we have in Aircall

The best thing about using Aircall is that it is user-friendly and more accessible than the application I have used before. It is easier to check the phone number and even email addresses of the people or companies I need to search for.

The downside is that, sometimes it loads slowly, but I don't think it is the application or just my internet connection.

Aircall helps solve our business issues by connecting to our customers and vice versa.

I like that I can call out from Quickbooks using Aircall.

Sometimes it's not clear most the time pretty good

It saves time to call the customer from Quickbooks while I'm looking at the invoices.

What I like about aircall is that you can filter out the calls you make within the day, and also, you can filter out the calls made by your colleague. This will help us audit the calls made within the day.

What I dislike about Aircall is that sometimes you need to refresh it so that the call you go through. Also, some of the locations' date doesn't appear. Also, there are time that there will be a latency calling.

Aircall benefiting me is when doing an audit for a certain call. It really helps me save time doing mg quality audit in a real-time manner. It helps me alot to do things more faster.

Being able to use the application with no hassle and having an interface that is so easy to navigate is a total plus. A tool that anyone wants to get their hands with.

For nearly a year of using i havent really encountered any issues with the said tool. So i must say i have nothing else to share about what i dislike with Aircalll.

It benefits me in a way that i get to speak with customers and clients via Aircall

What I like the most about Aircall are, app is very user friendly and it help our team to be more efficient and doing are tasks.

As of the moment I don't really see any downside of the app, so I wouldn't say that there's something I dislike about it.

It solves every outbound and inbound call duties benefiting it's user to be more efficient in every tasks.

It gives us the ability to leave a note and search the last interaction we had with a specific phone number. Whick makes auditing alot more easier

THe interface, I think we shoul have a smaller profile for this so it will just take a smaller space in the screen

THe abilitity to track previous interactions with a number and being able to leave notes on a specific call.

Easy to use and dial the customer's number and clear sound

Nothing is helpful to me and it is very user friendly

easy to access throughout the application

its very easy to use and you can make a 3 way call. Easy to find your contacts and the email address is included as well.

One of the feauture removed was the "OTHER". By selecting this option you can advise your team that you need to do something personal .

You can see the call history and also your team. I like the feature of seeing not the phone number but the email address as well.

Great platform to communicate to our guest/customer/client during business hours. Aircall allows us to efficiently handle our case from time to time, the offered features are user-friendly.

It could be better for Aircall engineers to use an automated way to cancel the noise surrounding the user during activity. Another thing is to lessen the option to push during dial.

Good softphone other than the previous, softphone that I handled. Aircall was capable to provide real-time recording, that helps us analyze our conversation and how to handle situation better, the next time.

User-friendly, Ease of access, no complicated buttons etc., Smooth transitions

I need to change profile like US or Berlin in order to call some countries

It let us quickly contact our partners and our customers for quick decision and transactions

Contacts are saved, you can view/review the previous calls. you can type in names of contacts for ease of use. basic conference call between client and partner which is really helpful

call is being routed at times, freezing and unable to go back to the call ending in dropping the call

Calling and receiving calls from guests and partners alike. managing and allotting calls to different concierges

clear connection good audio, easy to connect user friendly

not available for personal use cant access from my phone

contacting the guest chauffeur and booker

Aircall has been amazing. This is very helpful in terms of providing the most outstanding possible customer service. The sound quality is also excellent. Aircall keeps records of who you phoned and when you called them. It is also a user-friendly software for all ages.

Aircall occasionally has audio problems. I do not know if it's on the other line or something is wrong with the platform.

This aids in record keeping and includes capabilities for tracking who phoned you, when the call was made, and who accepted and initiated the call. This helps in providing satisfaction for our customers.

From the Support crew to the Customer Satisfaction team, everyone at Aircall has been fantastic. It gives us way to communicate and connect with our customers or clients.

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. I am not sure if the issue with loading is with the Aircall or with my internet connection.

I adore the Aircall application. My customers can hear me and the quality of calls are always very clear. I love how easy it is to use or update the settings since the application is convenient and user-friendly.

Air call is one of the best tools that we are using especially, for communication easily to adopt and understanding on the other line the person you are speaking with

there was a time that when I am calling the guest cannot able to hear what I am saying due to background noise and aside from that the aircall did not fix it perfectly

aircall is very important for us to be more convenient when it comes to communicating with other people, It is a way for us to give our statement and opinions

Aircall allows us to communicate or coordinate with our guests through phone calls. It helps us build customer connections as well since it is easier to communicate

I dont have any dislikes about aircall, since it already has a lot of features for us to connect with our guests or customers. It allows us to get in touch with them in just one click.

I dont have any dislikes about aircall, since it already has a lot of features for us to connect with our guests or customers. It allows us to get in touch with them in just one click.

What I like about aircall if its efficiency and the very easy way of using it whenever im making an outbound call. I can immediately see the local time of the person Im calling. Its perfect

Well its minimalist but I still like it. There are times when I had to repeat dialing to get a tone because sometimes I just cant hear any tone when dialing. Im sure its a known bug.

The fact that its very easy to use and to tell the local time zone of the person Im calling, its very easy to determine if I still can continue calling if its outside the reasonable hour of calling. Just to pay respect to those who are resting at the middle of the night.