Aircall Reviews & Product Details

what i like the best about aircall is the great service

what i dislike about aircall is that it took a while to get a answer

personal business problems

Dashboard is clear with not too many screens/settings to navigate

Inability to provide customers with where they are in queue and response rate to any errors or outages is too long.

Analysis and tagging allows us to monitor and develop Customer Service plan. Can identify reasons why customer is contacting us to improve website/emails etc.

That you can transfer a call to another teammate quickly, and be able to call any number possible in other countries outside of the United-States

that the connection is not the best sometimes, it grizzles or weird noises come out of a conversation. The client may be unhappy of those situations, loss of time on both ends

contacting partners and moving forward on projects around the world, to be efficient and know who you called at that time during the day

i like that it will integrate with richpanel

too many actions to take care of ending a call

customer service, outbound and inbound calls. its useful, just wish it was simplier to achieve the tasks that need to be done

I like having a dialer and not using my number for business. I like having the app on my phone to speak to clients from anywhere. I like (when it works) being able to post call recordings to Salesforce.

Very buggy. Many times it distorts your voice and makes you sound like a robot. I have had Aircall not work for days and needed to use my phone. Nothing else I can think of right now. Has a lot of potentials but needs refinement.

Listening to client calls with our first line of the defense team. Being able to reach my customers and have them call me. Tracking what was said and ensuring all parties were aligned.

Finally a refund from them. It took some time.

not for my business. ..........................

refunded

The simple service it provides. Any new company could utilize without needing to do much teaching its pretty self explanatory.

Nothing to add for this part. Only part that makes the service bad is when they have unexpected server failure but that is common.

I can not really say as I have only been using it for one company so far.

For what it has, it functions very well. I haven't had any issues with the functionality that they provide so far.

I think it needs a click-to-dial function, but, admittedly, I realize that may be an organizational thing we don't have set up yet. The big glaring issue I have is there is no mute or silence button when someone is calling. If I'm on a meeting and someone calls in, I can either send them straight to voicemail or let the phone ring, but what I would like to do is let it ring on silent so they don't think I am rejecting the call.

I am not having to call clients on my cell or a physical phone, so it gets the job done for that. It's also nice that it records every call. I've gone back over recordings many times.

Interface is nice and sleek and simple to use

Connectivity issues. Bad reception. Always cant hear the other party or vice versa

Escalted customer service issues. Easy to make calls to customers.

The fact that it will let you know if a CRM contact is calling or a personal call.

it has issues with setting up and can drop calls if the internet isn't working

Dropped calls, and logging calls as answered are issues

I love that Aircall integrates with Hubspot and will automatically record and save the recorded calls to Hubspot. This feature is incredibly convenient and saves our team a ton of time.

Aircall does not offer the same sound quality that platforms like Zoom Phone provide. This deficit created some adoption issues for us. Recently, Aircall introduced an update that increased the number of clicks from two to five when using the Outreach.io integration. This update came as a surprise to our SDRs, and it created an inconvenient workflow. I do not recommend using Aircall with Outreach.io.

We use Aircall because we needed a solution for our SDRs to make phone calls quickly and for our managers to gain insights from those calls. We love being able to record the calls and save them to our CRM automatically. Aircall's, "Calls and Stats," page is straightforward and convenient for any manager that needs to know how their team's calls are going.

The call history provided is ok for my work

You can not text through aircall... A major issue for our company

I really don't use air call for the problem solving

I like that it tracks my calls in the CRM

There are too many errors, dropped calls and bugs

its messes up a ton

The simplicity of the interface, setting up numbers, assigning users and setting up queues

Call quality can be flaky, depending on your hardware setup. In our case we ended up with being connected to other numbers than dialed, lots of disconnects on long and short calls, and a support department that doesn't really want to help you, even if you pay >1000€ a month.

The idea was to replace our old, dusty VOIP solution with a solution that can manage and track our calls and performance in a great way.

We have taken our organisation of 180~ users from RingCentral to Aircall, and I think we regret it. While the migration process went smoothly, we have fast realised the product is not fully polished or ready for larger organisation. For starters the admin portal has almost no BULK functionality which makes it very hard to administer large groups of users. The flow editing is nice, but take a bit of getting used too. When setting up filters for flows, you cannot set DATE rules, you can only select days of the week for the rules to apply. This made it difficuclt to schedule a XMAS group to start/stop at scheduled times. Instead we had to just edit the flow on the week of the holiday, then change it back when the office returned. Lastly we have had unexplainable issues with the flow and new groups we created. We had made a group for users in anticiapting for an event, and the group started receiving calls before we had added it to any flow!! Live chat support was useless as always, so just had to delete the group and re-do the same action on the day of the event. Pretty poor IMO. The client on application on users machines works great. Admin portal seems fast, and to setup new users is easy. But wait to you get to large groups.....painful.

No BULK add/remove of groups - like are you serious? It HAS to be done one-by-one Unexplainable flows being triggered Useless support - only live chat, hardly speaks English, reply with useless answers. Seems like a script to some degree.

We use Aircall as our primary contact method for our 5000+ clients

that it shows your calls and your ability to find a number and call an that my coworkers can add my call back to my to-do list

that it slacks a lot that we have to be fighting for a call that they can put 1 to one angent and then the next on that is on line it work how ever in the lines more and sometimes when you internet or just you airecall stay stock i lost it cuz m not gona get more calls

that i can find in my to do list the call back i need to and that i can find my call recording for any issues i have with my QA

The recording feature is great. Any time we need to reference a problem or specific conversation, it's mostly easy to find.

The search feature in history isn't very good. I can search by DOT# (which we use as our "first name") or the company name and nothing will come up. If I search the phone number it will come up, but only if it's exactly typed in how it was saved in the contact. So if there's a + in the front or - between numbers, sometimes it won't find it. But sometimes it's the other way around as well. Very frustrating. I also hate that I can't share a recording with someone who doesn't have an account with aircall - what the heck is that all about?!?!?!?!

We work in transportation, so it's basically customer service all day long. The benefits are being able to prove or disprove he-said she-said problems by sharing the recording.

It has a lot of functionality Easy to use Call recording Voicemail Good sound quality Call recording Automation and workflows

I have no dislike about it since it works best for me

Able to call worldwide

The interface was nice to use. Intuitive design for the platform itself and navigating features.

Constant issues with calls. Dropped calls, or sometimes during specific times of day, the calls would not be clear, and the customer could not hear me. It would also hear other calls or interference on the call oftentimes. Customer service was not helpful and we eventually moved to an alternative platform.

Trying to answer customer inquiries and calling customers back.

Easy to setup and configure. Modern user interface. Call recordings are awesome and easy to access on mobile. The availability status on mobile makes a ton of sense also.

Significant delay when picking up the phone. There's a noticeable lag when talking that sometimes makes conversations really awkward (even on super fast Fiber based internet).

Having teams share sales and support phone lines across many different locations with dynamic team member availability