Aircall Reviews & Product Details

Ease of use of the program. Everything is user friendly.

Some times call quality goes down for international callers

The previous dialer system didnt give agents the ability to assign calls and customers, now we can do that and makes following up much easier.

- ability to have multiple numbers for different countries - easy to use app - ability to write notes for each call - ability to manage teammates - ability to manage schedule

- Sometimes you will be automatically logged out of the app after some time which can lead to missed calls. It is important to ensure that the app is always open and you are logged in to ensure you are receiving call notifications.

Aircall solves the problem of having a business number for clients based worldwide whilst also having a fully distributed, remote work environment with employees based all around the world.

I like that it lets multiple people use it at once, especially for us who work with a pretty big company and have a lot of people logged on. It even lets us know who's on the call or any other information we need!

I think just having to mark the note at the end of a call. If a customer doesn't pick up, we can't mark something different than what is given to us. But overall pretty good experience!

I generally use Aircall to contact customers about their unpaid invoices or call before shipping orders. The benefits I've realized with Aircall is that I can pull up their case/profile from the call.

Really easy to set up and use! My team is always on top of their work when using Aircall, both at work and at home.

If wifi is failing, the app our drop completely, make sure you have a really good connection.

Having future partners connecting with our brand and following up on a more personal matter.

its simple, and dont need to read manual if you want to use it. tags after call are helpfull

just one layout, no diffrent colours of app skin

air call helps me call to carriers from all europe, easy to use

Aircall is very easy to use. It has helped me hit my daily phone call metrics with it's user friendly plugin.

Nothing, I enjoy everything that Aircall offers.

I am reaching out to clients that live in different countries to myself.

Aircall is such an amazing app, it's so easy to set up and it has a wide range of settings to fulfil your team's needs.

There is no dark mode available :( and sometimes it lags from time to time.

Thanks to Aircall we are managing easily our B2B & B2C's needs. They have a competitive price and half of our team use the app on their laptops with no major problems. You can set up business hours, call routing and even more! We are really happy with their service.

Voicemail options and quality of calls.When the air call is smooth my work seems to be of high quality.

Dropped calls. Sometimes, very rare there are quality issues usually due to internet, not air all but always a pain.

Reaching out to customers and always keeping track of my missed calls and voicemails.

How the service performs consistently, with it, and if something does go wrong the support staff is always keen to resolve the issue.

very happy with the service as is, nothing to suggest at this time.

We are able to operate without the need for handsets, at a flat rate calling globally.

How quickly air call responds to everything,

sometimes, something happens but I am not sure about it, I can't receive calls

I work in sales, and air call is an essential thing to use,

The fact that I can use it on any and all my devices and have all of them in sync.

Since I'm part of a team I dislike that I can't turn off ringing for the team line but keep my line on, it's all or nothing from what I can tell

For me not having to share my personal number but still being able to answer calls remotely is a huge help.

The information accessibility! Super easy to use!

Sometimes the phone will ring and no calls will show.

Reaching out to prospects! The benefits are being able to have calls forwarded to my cell phone!

The UI is extremely intuitive, I had no issues onboarding my fellow staff members into showing how the software works

There is very little I dislike about the tool, The porting process may be a little arduous

It works very well as a query management tool

I like air call, It is easy to use on my cell phone and allows me to transfer and ask first before I transfer to my co-workers. I really enjoy the product and the ability to schedule my breaks.

Sometimes the program bugs out if I switch from my VPN to another VPN. It forces me to restart the program and reconnect to the VPN. Otherwise I really enjoy the program.

I call customers on a daily basis. I work with them over the phone and often transfer their calls to another department or to my lead. It works very well to listen tot he voicemail.

Clear sound and being able to leave notes are the most important features

Very occasional tech issues, but this has only happened once or twice

Knowing who is calling and taking notes; having the time to pull up a supplier's information before answering the call is a huge time saver

Calls are clear on both ends. You are able to see missed calls on the to do list so that you can do a follow up call.

Sometimes the customer is not able to hear clearly.

I received customers call on Aircall, helping them resolve whatever the iss use is with my company's app

This phone system allows to see and hear an incoming call

I have not experienced a downside using this system

One of the benefits is the ability to search call history

I love the integration of AirCall with our CRM and call intelligence software. It's easy to navigate and provides a great solution that our business was looking for.

At times, there can be a second or so delay in picking up the call for it to truly connect, but that hasn't been much an issue recently. Having the proper internet connections and router rules helps too.

It's great for our business because any phone or computer can be a business line that is directly integrated with our CRM. Call recording, SMS messaging, tagging and notes make it everything we were looking for.

The best thing about Aircall is the update of the system being able to connect with customers and give them the best help when it is needed as well as being able to see the quality of your call

No dislikes but would love other ringtones when people call as well as putting ringtones for different coworkers to know when they are calling as well some fun ringtones would do

They can get calls and know the situations that customers may be facing or questions they may have. I realized the benefits of being able to help someone when they need it.

Aircall has been a game changer to our team during this remote work time; especially now with the intergration of HubSpot. Our work now is much easier!

I wish Aircall had ways to input templates like HubSpot; that way we don't have to type in the template or copy and paste from HubSpot. Also dislike the fact that the phone log from our personal phones and Aircall are one; would like to have the calls housed just on the app.

We don't have have to use our own phones.Our team works more efficiently now that 2 apps don't have to be used at the same time!