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Aircall Reviews: 4.4/5 — Solid Choice
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Compare Aircall with other popular tools in the same category.
I love the ability to dig into the analytics and data per line as well as per user. The conversation center is a great training tool for new employees during their onboarding phase. The integration with Hubspot is fantastic and plays a key role in our companies usage. Incredibly easy to use and understand.
Sometimes the data doesn't tell enough. The unanswered call reasons are not always indicative of what happened- was a call dropped or actually a spam call.
An enrollment team of people answering calls for multiple direct primary care practices. It allows the caller to assume we are actually working in the DPC clinic as opposed to a call center.
I love how i can forward call to my mobile number when needed Is an excellent tool to connect with clients and workmates around the the world Simple, fast with high quality Customer support is best
For the past two years it has been great to me and my company
Great communication with our clients and good quality
Easy to call, receive call, set the status and fantastic feature of scheduling our schedule on the basis of which it keeps us active on aircall. Fantastic software.
Nothing to dislike about. It is a great product for a team which is bound to call while work. You have software that can be on laptop as well so you don't need a phone at all. You can use it on your phone and laptop both.
Aircall is solving the problems of tracking the call. Making an international calls seamlessly. Helping us to make calls on laptop easily. This is really helpful to manage the shift as well as we don't need to keep making changes to our schedule. Just set the schedule and Aircall will make you available.
Very easy to use, works well all the time. Integrates easily with Hubspot. Inexpensive. High quality calls and an excellent dashboard.
There is a new SMS issue that is annoying due to Aircall being a European company. Otherwise it is a great tool.
An excellent phone solution for the company that has local numbers to call in countries. Also need to track calls and have recordings.
quality of call and also if we face any kind of issue we get instant resolution.
as of now nothing i like everything about aircall
if we didn't receive call or if i face any issue while login or logout so when i contact them they resolved instantly
I like that I can call everyone in the company I am prospecting just by pressing a couple of buttons to start. It integrates with HubSpot very well and makes it easy to go back and forth.
I dislike how when I power dial, I can't go back and takes notes from the contact I just called on the app. I have to go back to HubSpot and type any further notes after ending a power dialed contact. I wouldn't say I like how it automatically doesn't register unqualified statuses, so I have to double-check that before calling a list.
Aircall saves me time. Power dialing is a huge time saver because it will just blast through numbers versus me having to copy and paste each individual number per call.
Aircall is a very convenient and easy to use platform where it is very easy to manage my day to day calls. Aircall is accessible across multiple devices, such as, computer and mobile phone. Another great thing about Aircall is that it keep all the information of a client in one place and is recorded in a database, so that when the next time the same client calls up again, the database immediately pops up.
So far I have nothing to dislike about Aircall as it is very convenient, accessible and user friendly to use.
As the Customer information can be accessed straight away which is very handy.
I like that i can listen to my colleagues and easy to record call Aircall is easy to use Also is easy to communicate with our partners and clients It has clear line and sound UI is also clear Customer support
Aircall is a great platform for communication and our clients like working with it
It really helps me to communicate with clients and workmates in local areas
You can go back and listen to calls and the training feature is very handy. As I am only training it is good for my trainer to listen in and give me feed back;.
Nothing the product is great. It is a very useful tool
bug fixes
Simplicity is what we like best Aircall help us to communicate with our clients and families Clear sounds and line Good and fast support Nice interface
It has been a great tool for communication we rate it 10/10
Easy tool to use for communication
