Aircall Reviews & Product Details

Aircall's app is simple to use is very useful for the everyday use I have for contacting and receiving calls from customers. The ease of use makes it better than previous calling services that have needed to be used through a browser.

There are times when the calls seem to have a delay, specifically incoming calls. The quality of the calls is always great, however!

Aircall is making it easier to navigate my job with more ease and with a simpler system for managing phone calls.

Aircall is straightforward to use and integrates well with other tools such as Salesforce and Jimminy. My calls will be uploaded to Jimminy (call recording tool) in seconds. I like the sound quality updates, and the ease of selecting a different input source. I average about 50 outbound calls per day and I'm very happy with it. I also like how quickly it recoginises contacts.

Very small thing, I don't like the missed calls going in the 'to do' box. I think that archiving the task isn't very intuitive, I don't really understand what it means to 'archive' a call.

It's allowing me to easily make calls on any device using my business number.

Very user friendly. From selecting your number before dialing to the history option when following up on previous calls.

I am not a fan of the sms option. Texting

With the options we had at our disposal. Such as selecting a local number to dial from. Our success rate of making contact has significantly improved.

LOVE THE HISTORY AND BEING ABLE TO UPDATE CONTACTS EASILY

I REALLY CAN NOT SAY I HAVE ANY DISLIKES

MAKES IT EASY TO REVIEW THE CALL FOR CUSTOMER COMPLAINTS, AND CONFIRMING INFORMATION

The app is very user-friendly and easy to navigate.

The echo in the call quality is an issue.

Our school uses Aircall for incoming and outgoing calls.

I've been using Aircall in my job where I arrange and help team tasks, and here's what I think works really well about it. We easily got our users set up and the computer program works perfectly on different types of computers. It also works well with both iPhone and Android phones. Our team members who are usually moving around a lot like this feature very much. The help given to customers was really good, mostly during the first learning times which made everything very easy.

I've seen some connection problems now and then, especially when using headphones. This can make important phone conversations a little annoying. Also, for a simple phone service tool, it doesn't have some higher-level studying features and the skill to send out info could get better.

When it comes to fixing issues, Aircall has totally shaken things up. It makes talking with the team and customers easy, ensuring that we're always only one phone call away from fixing any problems.

It syncs very nicely with our Salesforce. The installation is very easy because the Aircall app is available everywhere: PC, Mac, iOS, Android. The report function is great and it helps me manage my team easier. And Aircall offered us a very nice discount package

The number configuration is sometimes confusing, especially IVR

When you have a big sales team making hundreds of calls per day, it's hard to manage everything with just excel sheet. And sometimes it's hard to tell if someone is lying with their call stats. With Aircall managing is much easier (and less boring because you won't have to look at huge black and white excel file anymore)

Le fait que cette application soit sur l'ordinateur, empechant à l'équipe d'utiliser son téléphone perso et/ou d'investir dans des téléphones pour toute la société. Efficacité, gain de temps et d'argent.

Le fait que l'on soit déconnecté à chaque fois.

Pouvoir suivre également les appels de l'entreprise (liaison entre les services). Pour comprendre les difficultés des clients et avoir une ligne pour toute l'équipe.

Air call is super Intuitive and so easy to use. It just works! No hassles or fuss. Integration and setup was quick and simple. It is more stable in comparison to competitor products especially when having to work from home.

It is not customizable. It has a standard set of features and the option to add specific features is not available. If there was an option to leave a pre-recorded voice message when receiving voice mail that would be great.

I love the fact that I can switch outbound numbers as and when needed. The process is quick and easy with no hassles. This means that when numbers have been marked as spam or blocked they can be easily changed, thereby enabling me to continue to reach the desired prospect. This has increased productivity and success rates.

Easy to use. Friendly UI. Allows you to contact the mobile number of the candidates without using a mobile. Easy to implement and integrate.

That you cannot move up and down your arrow as you edit your text. It may help if the team would creste a search feature in the messages to easily find the name or words in a message you want to quickly check.

Remote work setup - working in the recruitment space connecting to candidates and clients based outside your country is one of the main challenges to succeed in this setup but with the help of Aircall everything seems normal.