Aircall Reviews & Product Details

Leaving. Ring Central, Grasshoopper, Google Voice, Ooma, or 2 cups with a string would be far better.

Call Quality. Dishonest marketing. Terrible customer support.

Aircall has not solved, but only created problems. They've wasted hundreds of hours and introduced our clients to poor call quality.

Nothing! The will hold your phone # hostage

Everything! They have one employee answering phone calls if they even answer. They will not transfer the call to a manager and after 6 weeks of not being able to use my services I finally complained to the “success team” who canceled the account against my consent because they didn’t want to deal with it. I did not receive any refund for this even though I paid $500 to use the service for the year. They are are now illegally ignoring my requests to port away my business phone number.

Absolutely none. They have created problems for me that did not exist before:

UI, functions, good product; Easy to implement

Support was really bad once we paid and had a problem, Billing

Calling abroad

The digital phone desktop app is very responsive

The call quality is terrible and constantly drops. Messages do not give notifications when you receive them.

Quickly being able to make calls without needing to top up cards

The user inteface. It's easy to setup and use.

They don't really value long term clients. It's obvious they are more focused on the front end - customer acquisition vs the backend - aka, their existing customers. It's frustrating as we are in a business space where we literally recommend tech stacks to 100's of businesses a year. Really stinks because I use to recommend them a TON.

We use it for inbound and outbound. The call quality is ok, but the ease of use has always been a win.

It works. But if you're subject to fraud, they'll abandon you and try to force you to pay it.

Do not do business with this company! It could cost you big. They don't follow even their own security procedures. Our account was hacked by someone who made about $10k worth of calls to Poland and other countries. Aircall waived the first invoice, but then failed to take any precautions whatsoever to avoid further fraud. Their own documentation claims they have monitoring systems to look for things like spikes in usage. Our monthly billed jumped from about $10 to $4,000. That's not a spike? Aircall did nothing. I informed them in writing of fraudulent activity. They did nothing. Then, when invoices kept coming in for thousands of dollars, they just shrugged and told me I had to pay it. It's really crazy. This company doesn't care. Their attitute toward their customers is terrible. They don't even offer basic Internet security features like 2FA and they don't do anything I could see to avoid fraud. They just expect their customers to pay for their failure to protect the account. They even said, explicitly "Account security is the customer's responsibility" and referred me to the fine print in their contract. Does this make any business sense? They don't bother to offer any reasonable level of security, and then explicitly pawn that off on their customers. It's crazy. Do yourself a favor and steer clear. These guys are irresponsible at best, and crooks at worst.

We needed a VOIP phone solution, and they had an integration with Gorgias, our help desk. So we signed up. But I had multiple problems with their billing procedures and fraud. They cannot be trusted.

Seemed very nice up front, but they just want your money... Told there were features they had to find out they didn't have after the contract was signed.

Our experience with Aircall, a VoIP company, was nothing short of a disaster. After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds. We were told that we'd have features we requested to find out after signing the contract, that these were features they'd possibly have down the road and not something they had at the moment. Training kept getting pushed back due to changes that would have to be made to the account to attempt to have it work for our company, to find that we couldn't get the account to where we needed, so we canceled the port. We never got to use AirCall, yet we were charged $10,000 and were almost charged ANOTHER $10,000 since it was about to be our 2nd month after signing the contract due to the pushbacks of training and porting. We canceled the contract as soon as possible to avoid getting charged again, but we were told there was no way they could refund the original amount due to company policy. Aircall essentially stole our money, leaving us empty-handed and without the service we paid for. We want to protect companies from Aircall preying on their misfortune. After setting up over 20+ software for our company, we have never experienced something like this before. We strongly caution anyone considering Aircall as their VoIP provider. Their lack of accountability and blatant theft makes them an unreliable and untrustworthy company.

It wasn't able to solve any of our problems, but we were told it would, to find out after signing the contract that everything was a lie.

Decent interface and service integration, ok connection reliability and quality, easy to sign up and start paying and to set up new numbers, users, etc., sms works fine too

Super shady, SCAM company. Unbelievably poor customer service and communication. I've been trying to lower our plan since February 10th, but they just ignore me. They keep taking more money than they should, without any care for their customers. Their customer service is a ghost - nowhere to be found when you need it. Fancy ads and promises mean nothing when they treat customers like this. Warning to anyone thinking about using Aircall: be ready for severe headaches, wasting hours of your time to no avail, and a bleeding bank account that you'll need to chase (with no apparent resolution either, you might have to escalate to your bank / authorities). I'm literally trying to stop them from charging us further and somehow get our money back but can't get responses out of them.

Making outbound calls, managing sales reps' calls, call tracking, call recording for training purposes, desktop application and also mobile application to make calls easily across platforms.

Easy to use and intuitive platform, but it ends at that.

Terrible for Canadian businesses. No CNAM changes, no MMS support. I've since switched to OpenPhone, half the price with all the support Aircall doesn't have. I signed up for an annual commitment with Aircall under the assumption I could change my CNAM (caller ID). That isn't true for Canadian numbers, and they aren't willing to let me out of that commitment despite their sales rep telling me that CNAM changes were possible and didn't specify conditions on Canadian numbers.

It's supposed to help us make and receive quality calls, but fails to do that.

its all on the computer and you don't have a physical phone

It not working half the time it really is disappointing most of the time

Really nothing because the phone system is not optimized well at all

It's simple. This review makes you have 28 characters.

The customer success team truly does not care about the best interest of their clients. Not personable at all. The tool is clunky. The call quality is very poor. If you want your reps to constantly be disconnected from calls then this is the tool for you. If you care about call quality then use a different tool.

Calling clients.

The VoIP generally works well, and the portal for managing call routing is easy/intuitive.

There are two main issues. First, their efforts to move all support to a ticketing system (no live support) make it difficult to resolve urgent issues. Second, their billing system is convoluted. We had paid for an upfront annual subscription and they turned off our customer-facing sales & support phone numbers due to mistakes they made on their own internal billing processes. This is a huge issue that I had to contact their CEO directly to resolve. After they resolved this issue, they started sending additional monthly bills for $1 - $2 per month with no way to review the reasons behind the charges or manage these incremental charges. The worst part is that the $1 - $2 per month is not the issue, but we paid for an annual subscription so our company wouldn't have to manage it.

We use Aircall as our primary VoIP and for sales & support phone lines

The desktop app worked ok and I liked the ability to transfer calls easily. Honestly, it had no features that cheaper options didn't have. They don't even let you text customers which most other software does.

Pricing and support are awful. They are hundreds of more dollars per month than Openphone and have absurd contracts that their support team constantly references to try and screw you.

It solves the issue of being able to call customers but it does not solve the issue of wanting to text your customers from the same number you call them from.

I signed up for Aircall b/c they had an integration with Hubspot. However, the integration is limited and the data transfer isn't always accurate/organized.

I had a terrible experience with their Customer Success manager. While we are a small business, the rep did not ever check in on us after expressing our disappointment with their pricing and integration capabilities with Hubspot CRM. They just continued to try and upsell me instead of fixing the root problem.

Will never use their service again as they did not address our integration needs with our CRM

Nothing, it's been complete vaporware from the beginning.

The onboarding process has been slow and convoluted. We had some basic issues regarding our plan and the support staff said the only person I could talk to would be the account owner, aka the original salesman. He was forever unavailable, and when he finally called back hung up when I answered. Simple features are missing like sending and receiving MMS or being able to text while on a call. My grandmas rotary phone works faster & has more features. DO NOT USE AIRCALL, go with something like Dialpad or Ring Central.

We needed a simple solution for customer service and outbound sales efforts, and Aircall lacks the features to accomplish this.

The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system.

The call quality is horrible for both outbound and inbound calls. The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves. The service is SUPER expensive compared to Ring Central or other platforms that have better reliability

Our business performance has been negatively impacted b/c our outbound calls are marked as SPAM so our connection rates are down over 75% since making the change. Our inbound phone system is less reliable as the system goes down every week and so our clients are less happy as they aren't always getting us live. Our team is less happy using the tool because it is making it harder to do their jobs and the customer support for the Aircall team is horrible.

Platform was nice. Wish we could have at least tested for our use case

Unethical Business Practices. Overbilled for products we were simply trying and which integrations required a full subscription and a phone number

Absolutely Awful! Was hoping to become a client. We are growing at rapid rates. Aircall seemed to have the best platform. We tried to upgrade to a monthly subscription and got invoiced for a whole year. We simply needed to test certain integrations and build our procedures around it as part of evaluating their service. When the issue was brought up, they brushed it off mentioning we made the mistake and that we agreed to the terms of service. No care for their clients and no assistance in meeting their needs. Read OTHER REVIEWS prior to subscribing. They just lost our 20+ line business that is for sure.

Easy to set up and you can get it set up within minutes. Ok functionality. Gets the job done.

Customer support was almost non-existent after you've purchased a package. No help while having issues with quality and stingy business practices with inflexibility to make changes on the plan on the same day you get your charge on your credit card.

Needed a multi-number call center solution to integrate with our CRM

I cannot find anything I liked about it to share here.

Horrible support if you run into trouble? Their chatbot does not remember your last question and their live support barely responds after a few hours and expects you to be waiting there and responding by email right away. Calling them is useless as they will refer you back to the chat and email communications.

One fine day my user accounts were leading to page not found error message and then when asked for help they had me go through 5 different PC and Browsers and still no help. When I asked again they said their Escalation team (IT) will need these questions answered? What device are you using? (MacOS, PC) What is your internet connection? (WiFi, Ethernet cable, 4G…)...REALLY??? Are you working from home or at the office? (REALLY....I OFFERED TO USE AIR CALL ONLY FROM WORK)

Funciona muy bien con un equipo de trabajo y tiene bastantes integraciones.

Los contratos son horribles. Te obligan a continuar pagando, incluso si no lo usas. Sus ejecutivos nos asesoraron mal y resulta que estamos obligados a pagar las licencias que no usamos hasta el término del contrato. Un robo.

En realidad nosotros ahora lo usamos únicamente para realizar llamadas. Dejamos una grabación automática para los clientes que llaman.