RingCentral MVP Reviews & Product Details

Love that I can answer the phone from my office, my laptop, mobile phone, and smartwatch all while the person on the other end thinks I'mat the office.

While listening to music, via Spotify, Pandora, You Tube, the software doesnt pause nor duck the volume while taking the call. I have to answer quickly and find the pause button to stop the audio from playing. You cannot click a phone number in an email nor website and have it dial it, get some Windows error.

The need to lease phone equipment. Also, allow teleworking with much ease.

Ring Central has put in a lot of hardwork to automate calls. The simplicity to setup on mobile and desktop platforms stand out. Frankly giving the free trial makes sense as the user can first get through anf fro in the application and then buy it.

The pay for calls are a bit high for people like us based in India. Not for small companies but definitely bigger companies wouldnt mind paying as well. One factor that can be updated is that of the earphone mic connection. At times there are issues in the volume levels through the mic.

With the help of Automatic Call Recording we can record and video record our conferences with clients and later use them in our routine. The big player here is the use of calls within the company and out of it are separate. Analytics and Audit trails can be easily handled here and we felt the trial version gave enough exposure for us to buy the product.

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Integration with our CRM (Copper), detailed call tracking, ability to export data to .xls. User documentation is complete and easily searchable. Diverse ways to use the product: desktop, browser and mobile applications

Reports are clunky to pull and I resort to exporting the data to .xls for easier manipulation. Customer support is ok, we have a Customer Success Manager who could be a bit more responsive. Navigation in the dashboard is often counter intuitive.

Call center performance management and detailed tracking in our CRM.

I like that I can easily call members within my own organization, setting up the microphone and screen share are relatively simple as well. Muting/ other user functions are simple to use as well.

I dislike that setting up your own meetings are more complicated, I once set up a conference call and ran into a glitch where I couldn't join my own meeting because I wasn't the "host" when I was. Had to call my mentor and just have our meeting over the phone.

Personally, I am still learning to set up my own meetings with those that are outside of my organization. Benefits are that meetings can be conducted at any time from any where!

Great quality of calls, can text, call and fax

randomly will close and not open until I reset my whole computer, also sends an email every time you get a text, email, or voicemail

More desk room not having to have a landline

RingCentral is an affordable and convenient software that allows us to answer calls from our computers and mobile devices, set up an answering service and directory, and communicate easily within our business.

RingCentral is occasionally slow on my system (MacOS Sierra) and I sometimes miss calls because it is too slow to load. Using my mobile device in addition to my computer has helped with this, and I do believe that having an older computer is the problem more than the software itself.

We were able to set up extensions for each part of our office with complete ease. We love how customizable it is and how user-friendly the interface is. It has competitive pricing and great customer service, and we've been very happy with our purchase.

Overall the interface is very intuitive. There is no need to pass presenter control, Anyone can present by clicking a button. You can easily add folks to a meeting that is in session. Also very easy to schedule meetings- basically in 2 clicks I can send out a web meeting invitation.

There are two big reasons I would not recommend Ring Central: 1- It's not reliable. Very commonly folks will dial into the same conference #, but the calls will not connect. Each person will be in a meeting room "alone". Also, meetings become unstable when more then 4 people are dialed in. I have had numerous meetings (with 4 or more people dialing in) where people will randomly be dropped from the call and have to redial back in. 2- Even if you turn off "start video upon meeting start" setting, occasionally the video will randomly start when I join a meeting.

Helps to connect with folks when you can't be in person, and present material (such as product demos) to a wide audience.

I love that you get a lot of features for a low fee. I also love the iphone/android apps.

It's a bit confusing to setup the auto attendant stuff. There are a lot of options. I wish there was a visual workflow tool to set that up. Also, as with any VOIP service you need QOS on your router to avoid issues.

Running a virtual team... RC makes it super easy.

I love that our entire company, which is experiencing an amazing growth spurt, can still conduct virtual meetings with the entire, global team. Similar to Google Hangout, but better with more bandwidth and have yet to drop a call. The software was easy to download and install. This will replace WebEx and GTM tools.

I have had issues with connectivity. There have been times when I've been asked to download the software even though I already have it installed. It's not unmanageable, but it's annoying.

So far, I've just used this to video conference with my team. It saves time (and money) since we no longer have to bounce from one system to another in order to stay in touch.

Great software and very excited about the new salesforce/desk adaptation.

The reliability of the softphone is not as goods as it should be,

Connecting with clients

I like the ease of use and the app for RingCentral. The organization and design of the app makes a big difference. You want to use the app on a mobile phone as it integrates seamlessly.

I dislike the signal and reception I get off the app when my phone is connected to the internet router. I often ask the person on the other line to hold up while I turn off Wifi on my phone. The data usage for calling gives the end user a clearer voice output.

It solves our communication in our day-to-day operations. It also does a fantastic job of making the job easier for an administrator to maintain the call order and queue.

Ability to place calls and ability to send/receive e-faxes on an individual basis. Chat feature on the platform was good and did not run into any issues with that.

Many of our external clients have not heard about RingCentral so there was a learning curve anytime they joined a video call with us. Also, Video Call on the platform was pretty bad

Used it for a couple of years when we were in COVID lockdown when all our users were completely remote. Was able to help us out when we were completely remote for those years.

RingCentral meetings is relatively easy to use. Being on the zoom platform is helpful for first-time users.

RingCentral meetings is Zoom but can't run off Zoom. If the company is using the zoom platform, why can't they just use zoom? It's frustrating that every new person that joins my meeting has to download additional software on their computer. Especially because the software is nearly identical to Zoom Meetings. I constantly have to explain to people what they're doing and why they have to download a new app on their computer to join my meeting.

RingCentral Meetings allows me to run online meetings effectively. The platform is great and reliable. I have been able to connect with my customers in a more personal way which has helped my sales grow.

Ease of use & training materials included.

Basic functionlaity- detailed information unavailable.

Training & performance enhancing.

You can easily add people to meetings and manage the conferences, such as all the conference systems. It can be connected to Outlook and sends all the invitations automatically. It is also connected to the phone number of the company allowing easy communication between colleagues and customers.

Usually customers that don't have Ringcentral have problems opening it. A program must me quickly installed and sometimes the system does not work properly. Then takes time to set up the camera and microphone. This way I lost valuable time to talk to prospects and the conversation starts very bad.

I am connecting with customers worldwide, but the system is giving me more problems than solving them. There are other tools easier to use with the same features. Around 50% of the times that I try to connect with anyone, they present problems at the moment of installing the software to join the conference. This made me lose valuable time and the meetings don't finish properly as I have to speed up with my speech. This is unacceptable for a system that pretends to have strong presence in the industry.

Really nice to be able to annotate on the screen, easy interface to get going and find what you're looking for with the UI. Screen sharing is easy for everyone that's on the call.

The tool isn't as widely used as the competitors. You'll find attendees coming in to the tool late having to download a package to install for the first time or you'll see that some companies don't approve this meeting vendor and it will be firewalled off.

Meetings to show demonstrations of our companies software. Webinars, internal meeting, etc.

I like that it allows myself and my team to work together remotely.

Sometimes the recording feature cuts out and I'll lose minutes from recorded meetings and trainings. I originally thought this was just my computer but I've tried it from multiple.

We have team members that work out of office but we're an extremely collaborative company. Ring Central lets us work together regardless of where we are physically. We also use it for our clients, recording sales calls and mystery shopping their sales processes and phone tracks.

The ability to receive calls on the desktop, cell phone, or desk phone is extremely convenient. Also nice to not have an in house server you have to manage in favor of a 24/7 managed cloud service.

It was extremely oversold. We were constantly told about features and then when we asked for them were handed dollar signs. We have outages on and off sporadically with no warning. Some features are just poorly designed and make little sense. Can't add outside users to Precense on phone? Paging for only a limited amount of phones? Causes more issues than it solves.

Keeping us connected no matter where we are for the good and the bad.

Ease of install; quick to get up and running; works with most types of networks without having to have special performance improvements or QoS configuration.

Different software apps are used for different purposes, making for a very disjointed user experience. Difficult to click-and-dial in many situations. Joining a meeting, for example, is difficult because keying in meeting numbers after the original number can't be done via cut-and-paste. Application UI is non-optimal, requiring extra keystrokes or screen changes to perform actions. I especially dislike this because I'm already somewhat distracted by the fact that I'm on a phone call and am trying to do something like mute my phone or key in a meeting number with the least distraction possible. I didn't find any differentiator between RingCentral and competitors; some of the start-ups have some nicer approaches to coordinated software and improved UI/UX.

Many offices, each with their own phone system, didn't have a central directory or automated attendant. RingCentral gave this to us (like most other cloud PBX providers would). The central directory and automated attendant are successful, but unfortunately we can't correlate our internal extensions to the public number, so for example if someone's number is 415-555-1212 you'd like to make their internal extension 212, but we can't make that happen easily. The administration screen is OK but not always intuitive.