Quo Reviews: 4.8/5 — Highly Rated

OpenPhone enables my business to operate from anywhere at anytime. The ability to answer a call or respond to a text from any device has been invaluable.

OpenPhone does not seem to integrate with physical desk phones at this time (comparing to Dialpad)

OpenPhone solves the problem of staying connected with my clients and also integrates with HubSpot so I have a single source of truth for everyone I work with.

New to OpenPhone, but when I had a concern or needed clarification, their customer support was on top of it. They guided me through how to make changed and updates. They were really helpful. Not something I have received from previous business phone offerings. They have a veriety of features and intergrating our company systems was a breeze. Easy to use and super functional. Highly recomended!

Not sure. Haven't been with them long enough.

I submitted our LOA incorrectly, but they didn't waste any time. They reached out with a step-by-step guide and I was able to get my phone number transferred over with no further issues.

It's such an easy software to use and navigate. The customer service is amazing. I use it everyday for both personal and business. It has great features and I would recommend to anyone.

So far I have nothing that I dislike. It's a great software.

OpenPhone is allowing our overseas sales people to support our business on ground without people Thinking that they are scammers. It also helps cuts cost with respect to communications

It's extremely simple to use and understand. I love the capabilities of OpenPhone with business hours and automatic texts. We use it every day, and the customer support has been quick and extrememly helpful and friendly.

The only thing is that the porting took quite a long time, but I am not sure if it was an OpenPhone issue or my courier's issue.

We chose to use OpenPhone because we needed to connect our main landline with the ability to text. Also, I work from home most of the time so I can answer calls without our landline.

We find OpenPhone to be very easy to use. Their Customer Service responds quickly when we've had questions. They're always actively improving their software with frequent updates.

Their pricing is comparable to other business voip solutions, but for my specific business needs, the price per user is a bit high. I wish they had a cheaper "read-only" option for additional users.

We love the call recording feature OpenPhone contains. We also like the snippet integration and after-hours auto-replies.

"OpenPhone's reliability and simplicity."

"OpenPhone's interface could be more intuitive, and occasional connectivity issues have been a minor inconvenience in an otherwise reliable service."

OpenPhone solves communication challenges by providing a flexible, cost-effective, and professional virtual phone service, enhancing mobility and unifying business communications.

I like that OpenPhone has a separate ring on my mobile phone so I know if the call is for business or personal. Better yet, I love how the system creates a script and timestamp of my conversations so that I can look back to review previous conversations with my prospects or clients. It is also easy to learn and use and integrates with HubSpot.

I haven't found anything to complain about, but I am new to the system.

I need a separate business line and OpenPhone gives me the mobility of keeping contact with clients.

I love how easy it was to dowload and add new members. Onboarding our whole team took no time at all. Just a few easy clicks and you are all set!

There is nothing don't like. It's super easy to use and the support is great

As a global business we need reliable communication tools so we can stay in contact with our clients, tenants and investors. Openphone helps us do just that.

One of the best interface and great voice quality. We been using open phone for over four years, I cannot imagine our business without open phone.

I think if open phone adds logout from all devices it will be great.

Easy to use it solves all the challenges we had using VOIP.

With Openphone you can take it anywhere on almost any device, Can be used privately or for business. I like that I can receive and send texts as well. Has many options to set up in the backend area to suit your business needs. It is not only a phone number, it also has a business suite to cater to your needs of how you would like to use your number

I always need an internet connection for it to work. For international customers, it is not possible to redirect calls to the number because of Fees. I get a delay type lag sometimes, not too bad though. Besides that it works most of the time, So I have not much to dislike.

The benefit of using Openphone for me is to have a USA number to do business with even though I live in the Caribbean. I do a lot of business online and my business caters to people coming from USA and Canada to the island for celebrations. So the number is a need for me to stay in contact and stay in reach with those clients. And if I am found then they can call that number and it acts just like a local call for them, I do not have to rush the conversation because of International calling fees.

I love the simplicity of OpenPhone. The app I moved from added so many "features" over the years that it became complex and irrelevant. OpenPhone was the breath of fresh air that I needed. This app figured out how to keep the most important things while also keeping the interface clean and easy.

The desktop app feels a bit clumsy at times. Perhaps because it is a Chrome extension, I'm not sure. Also, sometimes text messages I send on the phone app do not replicate on the desktop app.

OpenPhone is helping us manage incoming calls and text messages from clients. In our scenario, we have two business numbers coming into the same dashboard. OpenPhone allows us to differentiate between the businesses, while maintaining the availability that our customers have come to expect from us.

The User Interface design is very intutive and modern unlike all the other tools that I have used. The price is good, very affordable. They have app and web support and you can easily integrate with other apps, so thats very good. Plus you can receive messages, my usecase is covered 100%.

The communication could be a little bit better. They reply with warmth but it takes a little bit of time. The time to reply could be better.

OpenPhone gives me a dedicated phone line for calling leads formy business. They have a $19 affordable subscription that I am using, I only intend to call US and Canada market for that having a dedicated phone line works perfectly for me. Other tools are expensive and have some sort of geo restrictions. My operations team is in Pakistan so making calls from Pakistan is a breeze now.

I have been using the OpenPhone system for the past 2+ years and have tried other systems out there, but OpenPhone is the best and most user-friendly of them all. It has allowed us to centralize and streamline all of our phone systems and incorporate them smoothly into the other tools that we use. The best features so far would be Analytics, and the communication we can have between staff within conversation threads with customers.

There is nothing we dislike, the one thing that we can use and are looking forward to as it is in the roadmap is the Pipedrive integration, which we see is already in the works.

OpenPhone is allowing us to connect and communicate internally amongst staff and externally with customers all within one centralized system.

The versatility of the product and that our entire team can use it simultaneously.

I have not found a downside to OpenPhone yet!

It is solving the problem of needing an online based communication service that can be used by our entire team.

Its only been 2 weeks with openphone, but I have to say, it is the best value and product/service that I have tried thus far. Having been in business for over 20 years, I have tried many providers. I have specific needs for communicating with my clients, and OpenPhone meets them all (plus there are extra things I haven't even thought of, which is just a bonus). I was able to port my number over (wasn't so sure I would be able to, since Comcast said that I would have to get a cell phone plan with a new 2 year contract, but OpenPhone was successful in porting over my number, and it was pretty fast too). setting up my account to fully function was intuitive, and easy. As a business owner; I highly recommend Openphone.

That I had not found it sooner! I wasted a bunch of money trying out other phone/text programs, not to mention all the time I spent setting up the other programs to find that they did NOT meet my needs.

It allows me to have continuity with my highly valued clients. When I open the communication dashboard it shows all my contact with that client. So it refreshes my memory as to our last steps, and plans. Easy texting- 2 way with my customers and clients.

It is excellent that we can have multiple users (our reps) respond to one client (customer) and keep track of all info through the one text message that is sent and we can make internal notes (internal thread) as we go.

Texts you have to scroll back down because it isn't where you left them. Deleting a phone number or contact is annoying, but u can work around it.

OpenPhone is the best thing for our business. I have looked at so many companies and OpenPhone has what we need. We are pleased.

I love the ease of use across platforms. The app is clear, simple, and useful. I moved from a platform that was complex and a I felt like I was always trying to remember how to do fairly basic actions.

I don't have any dislikes. I see that at my need level more complex activities require additional fees but I came to OpenPhone for simplicity, effectiveness, and lower cost.

It's far less expensive than my previous solution. It also allows me to catch every important call either at my desk or through my mobile.

So convenient and efficent, ease of use, customer support

Only the owner can create voicemail for shared account

No need for an extra phone

OpenPhone is praised for its user-friendly design, virtual phone features, flexibility, integrations, affordability, and responsive customer support.

There no any issue or Glitches in Openphone

OpenPhone streamlines communication, enhances professionalism, fosters mobility, integrates tools, and economizes.

I love how easy it is to use. I also love that open phone automatically records the calls. If I have any questions for customer service. They answer promptly.

I can't erase some of the messages through text.

Verification of previous conversations

The user-friendly interface on both desktop and mobile platforms makes using OpenPhone enjoyable. We appreciate having transcripts of voicemails and calls, facilitating easy note-taking for our conversations with vendors, teammates, and clients. As the administrator, the processes of adding, editing, and removing team members are quick and efficient. The integration options align well with our needs and seamlessly sync with our calendars. Bulk uploading contacts was a painless task, making implementation a piece of cake. We use OpenPhone daily and experience minimal downtime. In the rare instances when issues arise, the support we receive from Justine Delgadillo and the team is timely, friendly, and efficient in finding a solution.

You'll wish your phones SMS app worked as well as OpenPhone. There are unpreventable errors in any system, and sometimes they can be an inconvenience, but OpenPhone is really on top of correcting and preventing issues wherever they can.

OpenPhone was ahead of the game in making sure all our locations are compliant with US regulations to prevent our messages from being marked as spam.

We've been using the tool about 3 months now and after testing it just paid for an annual subscription (for the increased discount). Our fully virtual remote team loves using the app to eliminate clients using their personal phone numbers and have professional phone access from anywhere The shared visibility of what's happening and what tasks have been addressed has been a nice improvement. For the fee (previously we had a free number that basically served for incoming calls only) the value exchange has been more than worth it. We had one admin team member (me) serve for setup and managing the call options.

The only downside we've experienced is a couple of questions along the way about functionality, but the interfact is intuitive and there may be some user error in there too. Other systems we trialed before settling on OpenPhone seemed to have deeper options for the phone tree setup, but at this point it may just be we haven't fully figured the system out yet. Everything else has been seamless including the customer service responsiveness and the phone number porting option we selected (after deciding to make the switch permanent).

We're at the point we wanted to remove clients having our team's personal phone numbers and texting/calling through them. It limited tracking as well as made it challenging for clients to set boundaries on their time (even if they didn't answer the call / text they "knew" about it and would need to handle at some point). OpenPhone's set working hours option is GREAT.

It's very easy to use. The upside is that, easy to dial numbers.

Non so far. Downside is that, the right tone.

We can easily call our suppliers.

Reliability. Good connection and always good customer service

Nothing to dislike. So far 😊. I'm bot sure if it can be even better

Business pgone line that keeps our schedule busy

Very user friendly. It is a flexible platform that can easily be adaptable to changing needs. Can use the exclusive business number directed to my personal cell number.

After a few weeks of usage, still have not encountered any elements that I might have a challenge with or dislike. At the moment, OpenPhone meets expectations.

Having business lines with relatively low overhead price. Can have more members of the team have personalized business lines thus increasing our company's presence in the market.

The ability to text and call with the same number from multiple users knowing who called or texted in the text chat or call

I can't find something that isn't good about it

the ability to work as a team showing as one person for the customer

I've had experience in the past implementating Netrix and 8x8 solutions and I can say that the account setup was overall easier. We are a small business and I'm primarily the only person answering the phone, so having a functional mobile app was a must to allow me to perform all of the functions of my jobs and this is one of the most functional mobile apps that I've used. Support was also incredibly helpful when it came to an issue that arose trying to port my phone number from our former provider to OpenPhone. If you're looking for a solution for your team where you'll have one primary user answering the phone, this is a great and affordable option.

I haven't found much to dislike, but the website advised reaching out to someone to determine if OpenPhone is a good fit for you and while the person I spoke to was nice, it's clear that they're more experience working with people who aren't familiar with implementations and therefore didn't know exactly how to address some of my questions or concerns in trying to determine it was a good fit for me. Thankfully, the documentation provided following our call was helpful, but it would be helpful to have onboarding specialists who have experience with a wide range of technical ability (from complete novices to advanced users).

We had previously been overpaying for solutions that had too many bells and whistles for our small business. I described OpenPhone to my team as having the right number of bells and whistles for what we need and we've been able to save several hundreds of dollars per month in favor of a solution that is more prepared to grow with us.

User friendly and very convenient. Can also be installed in your phone anytime and anywhere. Been using this since last year, and so far it stilll runs seamlessly.

I cant really tell somthing off about openphone as of now. Eveyrthing works fine and the support team's response is alwasy on time

Tech problems but it doenst happen all the time, their support team alwasy has our back

- It provides the cheapest plan we can find so far and yet it satisfies all our needs and more. - The web app and phone app just run well. The UI is very user friendly and surprisingly responsive. - I see old complains about slow support but my own experience was fast, my question was answered within a few hours and another follow up within a day. - I got a very good and easy to remember phone number, it's even in the area of my own home. - Very stable service, I use it everyday so far. As stated above, it's very easy to start, be it in the web browser on PC or apps on my Android phones. Messages and call logs are synchronized between all apps and phones. You can even receive phone calls from multiple phone at the same time (though only the first phone to answer would get into the call, which makes sense).

- Sometimes the web app is buggy and some text messages don't show up but it is fixed after a manual refresh. - The SMS feature doesn't support RCS well yet so when someone reacts or sends a picture, it's a bit confusing. - Phone call is slightly delayed though it's probably should be expected.

We travel a lot outside of Canada and we need a Canadian phone number for services and keeping in touch with family without expensive roaming.

Quick response. call recording facility , reliable

no option for call forwarding, like conference ca

providing a simple, reliable, and affordable cloud-based phone system for small businesses and teams, which benefits them by improving their communication and customer satisfaction.