Quo Reviews: 4.8/5 — Highly Rated

OpenPhone was easy to use, had good customer support, and did the basics just fine. We used it for a year or so and had a few issues. But overall good experience and a solid project.

OpenPhone struggled with integrations, especially on the CRM side. When we were using it, it did well with HubSpot, but as soon as we changed to SalesForce, the tracking and visibility wasn't good.

We used it for our sales team to make calls and text people. Overall, it worked well for those basic functionalites and allowed our sales team to move quickly and efficiently.

Here are my favorite features: 1) The portability is essential for my work-from-home office. My office line is forwarded to OpenPhone so I can take calls from anywhere at any time. 2) OpenPhone allows me to send text messages from my number. 3) Having a local number is great for those who need to call me directly on my OpenPhone line.

The outages are the biggest reason to stay away. In October 2022 multiple outages affected my ability to use the product. I mainly just use OpenPhone to field calls from my office line. However, the outages affected everything so other users would have been in far worse positions than me if their business ran on OpenPhone.

I tried Skype and Zoom phone numbers, but they didn't allow forwarding of phone system phone numbers to their services. OpenPhone does this seemlessly with our Mitel phone system.

I need more time but the interface looks great

was great but porting my number was rejected for a second time because, according to my carrier, openphone put the right numbers in the wrong box. The first rejection was my fault but this second one was just someone not paying attention. If my carrier is telling the truth.

Having a US number overseas

Setting hours of operation and auto replies, when they work correctly.

Customer Service is exceptionally slow, we are talking 2-4 days to respond. Functions go in and out often.

business phone line

Interface is nice, clean and modern. Impressive GUI and enough functionality to fulfill any SMB's needs.

Like most things, it seemed impressive... till calls were getting missed, voice quality issues, and above all, no rings. Routing gets funky every couple of days

Distributed team in US and Pakistan. One interface, call recording and texting/calling in one. However, international team has issues with missed calls

I was looking for a voip application and open phone was Very easy to subscribe

Than I subscribed for a day but I found it's Closed only in USA

I needed to make international phone calls

it functions well as a communication tool for certain types of teams - ex, an account manager, their assistant, and a client. Is easy to use, layout is simple.

No concept of "accounts" poor data tracking, no ability to run report on tags, no ability to set reminders or to assign tickets

We needed something that would allow an entire customer support team to log in to a group chat and respond from one single number

anonymity with external clients that you talk to

The poor quality of the phone call, and the lack of notifications similar to your own phone

Keeping your work life and personal life separate

Anyone can afford it. I used the $10/month package.

I travel a lot, and that's why it was important to have a VOIP. However, I will say that a lot of my calls dropped, disconnected, or never made it through while traveling in multiple countries. I emailed the company, for about a year, trying to figure out what was going on. They kept saying my wifi was not strong enough and/or there is "jitter." I found it hard to believe that it was my connection or lack thereof that contributed to my frustrations. I think the company may have to strengthen their end. Those were the responses I received while traveling in 7 countries and over 35 cities. I also had long response times in which I lost interest by the time someone actually contacted me about my problems. I lost some business because of it.

I am unsure what they are solving because it caused me more problems.

I like the setup process. It's simple to get started and accurately advertised. It's a well thought out solution to a very real problem.

The software is soooooo buggy. Never been right since I've had it. If I was more of a socialite I could never use open phone. It gets me by.

It's an affordable way to have several different phone numbers. If you have several "lives" in various countries, everyone can still reach you because you have a local number everywhere. This thing was made for nomads.

Great way to help me distinguish between personal calls and business calls. Also allowing me to have multi-regional phone number for business if needed. Service used to be crystal clear, and felt like if I was using my classic office phone. But recently, there has been delays. Also, I have been getting junk calls/text messages recently as well.

Dislike the lack of possibility to have a three-way call or conference call. Also, would be great to have an auto-attendant feature. If there is, I have not figure out how to use it. Perhaps a user guide would help. Ways to not have as many junk calls/junk texts, and less delays.

I have a local phone number which can be used while traveling international. Clients can't tell which country I am in. Also, it's compatible with slack so my team can call me directly from slack, and it will ring on my openphone number, again making it easy to distinguish if it's a business call or personal call.

I have been using openphone for approximately 1 year now. The services were great in the beginning. Everything was going smooth. But since the last 3-4 months, i have been facing issues in receiving calls. My clients tell me that they tried to call on my number but it directly went to voicemail. Also, i had problems when i forwarded calls to my cell phone (US) to the number i purchased from Openphone. Directly landing to voicemail. I will be happy if these things are taken care of. Thank you. ericsnyder179@gmail.com

Already mentioned above. I hope you guys take care of the issues.

Openphone is helping my business in letting my clients reach me with ease. Also, the interface is simple enough for anyone to understand. Their mobile and desktop apps also works flawlessly and it helps me in dealing with my clients irrespective of where I am.

I like that open phone has voice-mail and supports group messaging.

There are often tech bugs and I will often have failed to send text messages. Also calls sometimes echo or will be poor quality.

I like that I can have a business number on my personal cell phone that I can give out to clients. It keeps work and personal separate for me!

An extremely well-thought-out phone system that is miles ahead of Dialpad or Justcall. Miles ahead in terms of UI and usability. Nice touches like multiple options on how to sync contacts on iOS (you can sync them locally without uploading contacts)

No apple silicon support on MacOS, app very slow compared to browser. Serious issues like notification badges that can't be dismissed have gone very long without a fix.

An easy to use second phone number and using zapier integrations to automatically welcome people via text when they complete our onboarding.

It is convenient to be able to talk right through your computer. It's also a great way to keep in contact with so many people.

Would like to be able to put people into categories. Delete employees that are no longer with us. It's always cutting out in the middle of conversations and continuously dropping calls. It seems like most days it is extremely slow. Sometimes you can't hear anything after you answer the call. Freezes all the time. Sometimes when typing it will jump to another name for no reason. In the middle of using it my screen will go completely white, then needs to be shut down and restarted.

I reached out once due to continuous dropped calls. They asked so so many questions and wanted me to send lots of different things and some of the questions I didn't understand. I did not have time for all of the things they were asking me to do/send.

Is good intuitive build. Most important is twice cheaper than the competition. No hidden costs.

Help support is limited. Answering short automated. If they will have houemade payment problems, They will instead of fixing it cut, terminate the customer (sorry-happend to me)

If the product works , would help me solve the automated spam calls but it failed by using the credit card (the wrong charged amount was returned to my account)

Can send and recieve the messages overseas.

Bad customer service Bad policy and compliant team. High price

To have an US phone number from overseas.

Don't like them AT ALL... wasted time and money to become subscriber. Now my business phone line which has been ported from another good carrier to Openphone (just because they offer slack integration) can not receive or send any SMS text to US numbers. There is no response from them after initial response as they are looking into it. I am stuck without sending text messages to my customers and can not use this number anymore. They charge first for whole year and also to register your number for texting. Worst carrier...!

I don't like this company AT ALL! Beware, they don't seem to be based in US. Support is very poor.

They are cheap VOIP option.. but not reliable for a business.

Having a dedicated app for phone and text.

System outages basically take me completely offline. Additionally, these outages happen all of the time. The apps need to be constantly refreshed. I feel this is highly unreliable. Further, they hold your data hostage. I'm on the entry level account and they won't send me my data. You can only import IN your contacts, they don't sync 2 ways. So it's really tricky to get the data you add via their app OUT of their app.

I wanted to separate my business calls and contacts from my personal calls and contacts, so I know who is calling whenever I get a call.

The ability that my VA and myself could respond to clients through texts using one number. Having the option to use on desktop or mobile device. Out of office auto reply to clients.

There are too many bugs to name. Scheduled messages not sending, the time zone stuck in Arizona, so you have to change it for every message. Days to weeks before you hear back from customer support (and you always get a new person, so it feels like you are starting over.) Duplicate messages. All contacts dissappearing. Need I continue?

I can't say that they really helped with any of the bugs that I was experiencing. They would acknowledge them and say that they were working on a fix. Yet, months and months later, nothing was better.

I am updating my review based on my experience using OpenPhone for nearly a year. I have constant dropped calls and issues loading the platform on my PC. I am unable to talk to a real person at OpenPhone regarding these issues so I will be switching to another provider.

Lack of customer services, lack of realiable calls - lots of dropped calls and inability to make calls. I can not trust my business with it. I paid for a year upfront unfortunately but the service is so terrible I will take the loss.

I needed a reliable local phone number that connects to my personal phone. This does the trick so I don't have to mix business with personal/family calls but unfortunatly the service is not reliable so I will be consolidating.

Nothing that is consistently available unfortunately.

Multiple and frequent connection problems, calls dropped, lines not working, ineffective customer service which takes 2-4 days to respond. Misleading pricing, hidden fees. Go somewhere else

They have never solved any of the problems which have been reported by our company.

The app is laid out well but as much as the layout is nice a lot of the features do not work well or freeze when in use. Desktop version looks great but does not work.

The service as a whole is terrible. I moved over from DialPad and was very hopeful but it has been one disappointment after another. It crashes constantly. It does not load or open on desktop. On mobile is freezes and shows improper notifications. Call quality is terrible. The list goes on.

We enrolled with openphone to use as a phone provider for our business that could be used on both desktop and mobile. The service does not work and the never fix anything.

It's affordable and that's all, i can't think of anything else.

It has constant issues, we pay extra for the analytics feature which never works. They keep promising us that it will be fixed in a certain time (1-2 weeks) but it never does, the app stops working randomly. I'm a salesperson and this causes me to not reach my target, I'm losing time and money. You can only talk to a real person of you are a new trial, you talk to sales however when it comes to the bugs, you can never talk on the phone with a real agent.

They are not solving anything, they mostly lie about solving the problems and give you random non-answer answers.

We really like the user interface. The app itself in all of its forms is very nice.

The actual phone has HOSTS of issues, and the support team is WAY too slow to actually create solutions.

Right now it is making more problems than it is solving. It used to help with team collaboration of our shared inbox and communication with patients.

Two things: ease of setup and outstanding help

Cannot login. This is site wide and it has been HOURS. Totally unacceptable for businesses, non-profits which deal with real time incidents.

As a non-profit, we need a way to have people contact a general number and be able to access it, including text, from our mobile phones. Additionally, we don't have a large budget so we need to watch costs.

Easy, clean interface. Ability to block spam calls within the app.

The app is unable to use contacts stored on the phone on Android. It tries to force you to rely on syncing with a Google account for all of your contacts. Not using phone contacts is the entire point of a phone app, isn't it? I will not be using a Google account for my business contacts just so I can use this app. This makes the app useless for me, and I already regret porting my number over and paying them $10 a month.

Being able to have a dedicated professional business phone line with text messaging.