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Grasshopper Reviews: 4.1/5 — Solid Choice
Grasshopper is a convenient tool that empowers businesses with a complete virtual phone system. The solution helps keep costs as low as possible, which is why the platform is preferred by freelancers and solopreneurs. Grasshopper also allows users to choose from various phone number options. With Grasshopper, users can save money on communication while ensuring that you’re backed by professional and sophisticated communication technology that helps boost your brand.
| Company | LogMeIn, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1001-5000 employees |
| Headquarters | Boston, MA, United States |
| Social Media |
| Segment |
Small Business
Mid Market
|
|---|---|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Grasshopper with other popular tools in the same category.
Simple straight forward pricing, features and a great service. You pay a set fee depending on usage and you can easily rotate who gets called and set basic availability. Unlike most services there's not a per user fee which is perfect. We've been using Grasshopper for 2 years and it's just great.
We've had a few problems with dropped calls and quality of the line but their customer service was perfect. They waived our fee for several months while they worked to fix the problem. (We are a UK customer, and they were still new to the market). Other than that, no complaints.
Managing a small business with multiple people answering one phone. Before this we had an insane system of who to call and when using call forwarding and all sorts of insanity. Grasshopper just worked. It was easy to setup and was immediately useful.
Price point, ease of setup, support, features, EVERYTHING!
No complaints. You are asking for 40 characters to repeat. No Complaints.
Virtual operations are easy with this product.
The smooth use of the mobile app to manage calls, & voicemails
The mobile app seem to simply skin the web site & some places buttons don't always work
Multiple phone lines with out the bed to be tied into a physical office
The best part of the software is the ability to design any object with mere points and customize the shape of the objects. It's revolutionary. Amazing! I love it.
It is a very difficult software to learn if you don't have a basic level of understanding of the 3D world. It takes time to learn how to use the software. But once you learn it, it's an wonderful software.
I created beautiful 3D shapes that couldn't be designed using any conventional 3D CAD tool. The designs were then 3D printed. I used topology optimization to it's fullest potential using Grasshopper
User-friendly (easy to navigate), plus I love being able to use it both on my desktop and phone.
The desktop interface seems slow at times. By slow I mean not crisp or not as responsive. Whenever I have my earphones on and Grasshopper rings, the ringtone startles me every time.
Business calls are more streamlined now because of this tool.
I love being able to have an app on my phone for our business line and take calls from my cell phone, but I still have a separate business number, so I am not using my personal number. It makes it more professional, and I can take office calls from anywhere! Not only can I take calls from my office number, but I can also text as well. You just need the app, not even an actual landline phone.
I wouldn't say I like that they don't seem to filter spam texts. They can sometimes crowd the inbox.
I can now have my office phone with me wherever I go! I had to worry about missing important calls when we just had a landline office phone, but now I don't have to worry about that. It is also lovely to be able to set up different extensions for different staff members. The best part is that it is so much cheaper than a landline!
The maneuverability and flow of the website. The Customer support you get is spot on. They walk you through step by step. Very user-friendly. Quick and simple steps to get done what you need to get done. I love making quick calls from my cell number and not giving it out to peple.
Nothing yet. If anything I would say maybe less emails to remind you about stuff, message, account setup. But that is silly
The quick and simple way of getting back to customers sooner and able to make NOTES on all calls right in Grasshopper.
We love that we can assign extensions quickly, and have voicemails saved and sent to Zendesk.
Sometimes there is a glitch with answering calls.
We've realized this is great for getting calls forwarded to us here at the office without having to give our our personal numbers.
I can easily add unlimited extensions, delete and reorganize extensions based on personnel changes, and there is a separation between general extensions and personal extensions. Easily set up a unique company toll-free number.
When you make an outbound call, you cannot transfer to another extension.
We love Grasshopper because it allows us to make business phone calls from our personal cell phones using our company phone number through the Grasshopper app. That way, we don't actually have to have separate company phones.
