Unclaimed: Are you working at Grasshopper?
Grasshopper Reviews: 4.1/5 — Solid Choice
Grasshopper is a convenient tool that empowers businesses with a complete virtual phone system. The solution helps keep costs as low as possible, which is why the platform is preferred by freelancers and solopreneurs. Grasshopper also allows users to choose from various phone number options. With Grasshopper, users can save money on communication while ensuring that you’re backed by professional and sophisticated communication technology that helps boost your brand.
| Company | LogMeIn, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1001-5000 employees |
| Headquarters | Boston, MA, United States |
| Social Media |
| Segment |
Small Business
Mid Market
|
|---|---|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Grasshopper publishes three prices and bills on about a dozen. The plan tiers are refreshingly simple — $14, $25 and $55 a month on annual billing — and the annual discount is exactly what the page claims it is, which is rarer than it should be. But the fee schedule sitting under those numbers is deeper than the comparison table shows. Turn on business texting and Grasshopper’s own billing system carries three different recurring rates, only one of which appears on the pricing page. Take the professional greeting the table ticks on every plan and it costs $75. None of this is hidden, exactly; it is just not on the page you use to decide.
- What it is: A virtual phone system — business numbers, extensions and texting that ring through to phones you already own.
- Best for: Solo operators and small teams who want a business line without a desk phone or a PBX.
- Pricing: $14–$55/month billed annually, $18–$70 month-to-month. Verified August 2026.
- The honest catch: The 10DLC texting fee shown is $1.50/month; the billing system also holds a $10/month rate.
What Is Grasshopper?
Grasshopper is a virtual phone system, not a VoIP handset platform. There is no hardware, no SIP provisioning and no desk phone. You buy a business number — local, toll-free or vanity — and Grasshopper routes calls to the mobile and desktop devices your team already carries. It has been doing this since 2003 and is now part of GoTo.
That positioning matters, because it puts Grasshopper in an odd spot on a VoIP comparison list. Against Nextiva, RingCentral or GoTo Connect it will look thin: no full contact-centre stack, no per-seat enterprise telephony. Against a personal mobile number written on a van, it is a transformation. Grasshopper is competing with not having a business line at all, and most of its 400,000-plus customers are on that side of the line.
The feature set is deliberately narrow and mostly consistent across tiers: unlimited domestic calling minutes, unlimited business texting, voicemail with transcription, custom greetings, business hours routing, a virtual receptionist, virtual fax, mobile and desktop apps, and 24/7 support. On Findstack it carries 146 user reviews, which is a substantial base for a product this specific.
How Grasshopper Works
You pick a number during signup, then configure extensions and routing rules in the account afterwards. Calls to the business number ring your chosen devices; outbound calls placed through the Grasshopper app show the business number rather than your personal one. That is the whole product, and its simplicity is the point.
The tiers differ on how many numbers, users and extensions you get, and on a handful of call-handling features:
| True Solo | Solo Plus | Small Business | |
|---|---|---|---|
| Users | 1 | Unlimited | Unlimited |
| Business phone numbers | 1 | 1 | 4 |
| Extensions | 1 | 3 | Unlimited |
| Domestic calling minutes | Unlimited | Unlimited | Unlimited |
| Business texting | Unlimited | Unlimited | Unlimited |
| Call recording | — | ✓ | ✓ |
| Interactive voice response (IVR) | — | ✓ | ✓ |
| Simultaneous call handling | — | ✓ | ✓ |
| Call summaries | — | ✓ | ✓ |
| AI call sentiment | — | ✓ | ✓ |
| Voicemail transcription | ✓ | ✓ | ✓ |
| Virtual receptionist | ✓ | ✓ | ✓ |
| Additional numbers | $9/mo each | $9/mo each | $9/mo each |
| Additional extensions | Not sold | $3/mo each | Included |
Two things stand out. True Solo is genuinely a single-line product — one user, one number, one extension, and no call recording, IVR, simultaneous handling or AI summaries. It is a business number, not a phone system. If two people need to answer the same line, you are on Solo Plus.
And Small Business is the only plan where the number count changes. Four included numbers at $9/month each is $432 a year of value against Solo Plus, which is most of the $360 price gap on its own — a rare case where the top tier is arithmetically the better deal if you actually need the numbers.
(One inconsistency worth naming: the comparison table marks call forwarding “Not Available” on True Solo while the same page’s underlying plan data lists it as supported on all three tiers, and does the same for AI voicemail sentiment. If either matters to you, confirm before you buy — the page contradicts itself.)
Grasshopper Pricing
| True Solo | Solo Plus | Small Business | |
|---|---|---|---|
| Annual, per month | $14 | $25 | $55 |
| Billed once per year | $168 | $300 | $660 |
| Month-to-month | $18 | $32 | $70 |
| Twelve months at that rate | $216 | $384 | $840 |
| You save annually | $48 | $84 | $180 |
| Discount | 22.2% | 21.9% | 21.4% |
| Setup fee | $0 | $0 | $0 |
| Free trial | 7 days | 7 days | 7 days |
Grasshopper claims “annual savings over 20%” and all three plans clear it. That sounds like faint praise until you have checked as many rate cards as this series has; vendors routinely round a 17% discount up to “save 20%”, or quietly cut an allowance to fund it. Grasshopper does neither. The prices are the prices, the arithmetic works, and the seven-day trial takes no card. Credit where it is due.
The $4.50 brand registration and $15 campaign vetting fees footnoted on the pricing table are also exactly right — the billing system charges $4.50 and $15, and the table’s “$19.50 one-time” is their sum. A vendor that footnotes its own fees checkably is a vendor worth trusting on the things you cannot check.
What actually decides your cost
The plan price is the smallest decision you will make here. Four other things move the bill:
1. Which 10DLC rate you land on. US carriers require businesses to register before sending application-to-person texts, and Grasshopper passes that cost through. The comparison table shows a messaging fee of $1.50/month and nothing else. The billing system behind the signup flow carries three recurring 10DLC rates: $1.50/month, $2/month labelled “Sole Proprietor”, and $10/month. Nothing on the pricing page says which one applies to you. At $10/month, a Solo Plus line costs $439.50 in year one against a $300 sticker — a 46% gap decided by a field you never see. Ask before you sign up, not after.
2. Extra numbers, and how many you started with. Additional numbers are $9/month each on annual billing, $10/month month-to-month — identical on all three plans. This is what makes Small Business worth modelling properly. Solo Plus plus three extra numbers is $300 + $324 = $624 a year; Small Business with those four numbers included is $660. For $36 more you also get unlimited extensions, and the extension maths tells the same story: three extra extensions on Solo Plus is $108 a year, on Small Business they are free.
3. Voice Studio. The comparison table shows Professional Voice Studio ticked on all three plans, which reads as included. It is not. The plan data flags Voice Studio as not included on any tier, and Grasshopper’s own FAQ prices it plainly: $75 one-time for up to 250 words. The tick means available, not free — and the pricing table does not distinguish between the two anywhere.
4. International calling. “Unlimited minutes” means unlimited domestic minutes. Grasshopper’s FAQ says so directly: “International calls are not included at this time. International and off-shore calls are billed at per minute rates based on location.” International calling also has to be switched on by support before it works at all. If your customers are outside the US and Canada, unlimited is the wrong word for what you are buying.
Beyond those, the one-time fee schedule includes a $75 initial Canadian number fee and $50 for each additional one, $25 for media file upload, $15 each for background music and an on-hold commercial, $175 for concierge setup, and a $25 reactivation fee if you let the account lapse. Toll-free, vanity and number-transfer fees are all $0.
Who Should Use Grasshopper
Grasshopper is for people who need a business number, not a phone system. That distinction decides everything.
A good fit if you are:
- A sole trader, consultant or tradesperson who wants to stop giving out a personal mobile number. True Solo at $14/month is the cheapest credible answer to that problem, and the seven-day no-card trial makes trying it free.
- A two-to-five person team sharing one main line, where Solo Plus’s unlimited users and three extensions cover the whole company.
- A business that wants a toll-free or vanity number — both carry no setup fee here, which is not universal.
- Anyone who wants to avoid hardware entirely. There is nothing to install, provision or mount on a wall.
A poor fit if you are:
- Running a contact centre or a sales floor. No queues, no dialler, no CRM-grade telephony. Aircall, CloudTalk or Nextiva are the right shelf.
- Calling internationally at volume. Per-minute rates and a support ticket to enable it.
- Outside the US and Canada — Grasshopper is not sold anywhere else, and the site will tell you so.
- Texting heavily on a tight budget without first confirming your 10DLC rate.
Honest Pros and Cons
Pros
- The annual discount is real. 22.2%, 21.9% and 21.4% against a claim of “over 20%”, with no allowance cut hiding behind it.
- Genuinely simple. Three plans, one page, no seat-count calculator, no quote form.
- No setup fee, no contract, $0 for toll-free, vanity and number transfers, and a seven-day trial that takes no card.
- Fees are footnoted checkably where they are shown — the $19.50 registration figure reconciles to the cent.
- Unlimited users on Solo Plus. Most competitors charge per seat; Grasshopper charges per line.
- Small Business is honestly priced if you need four numbers — it undercuts building the same thing on Solo Plus once extensions are counted.
Cons
- The published 10DLC fee is the cheapest of three. A $10/month rate exists in the billing system and appears nowhere on the pricing page.
- Voice Studio is ticked on every plan and costs $75. The table draws no line between included and available.
- “Unlimited minutes” is domestic only, and you have to open the FAQ accordion to learn it.
- True Solo is thinner than the price suggests — no call recording, IVR, simultaneous handling or AI summaries.
- The comparison table contradicts its own plan data on call forwarding and AI voicemail sentiment.
- US and Canada only. No path for anyone else.
- Not a phone system. If you outgrow a single main line, you outgrow Grasshopper.
Grasshopper Alternatives and How It Compares
Grasshopper sits at the bottom of the VoIP category on price and complexity both, which makes most comparisons unfair in one direction or the other.
- Nextiva — a full unified-communications platform with video, team messaging and contact-centre features. More capable and more expensive; the right choice when you have staff on phones all day rather than a number that needs answering.
- RingCentral MVP — the enterprise default, priced per seat. Grasshopper’s unlimited-users-per-line model is dramatically cheaper for small teams; RingCentral wins the moment you need per-user provisioning, compliance controls or deep integrations.
- GoTo Connect — Grasshopper’s sibling under the same parent. The natural upgrade path if you start here and grow into needing a real PBX.
- Aircall and CloudTalk — sales and support call centres with CRM integration and analytics at their core. Different job entirely.
- 800.com — the closest like-for-like on the toll-free number use case, worth pricing against Grasshopper directly if a memorable number is the main thing you want.
The honest framing: if you are comparing Grasshopper to RingCentral, one of the two is wrong for you and it is usually obvious which. Grasshopper’s real competition is a second mobile phone.
The Verdict
Grasshopper does the thing it says it does, at a price it states accurately, and then bills you for several things it did not put on the page.
The headline pricing is clean. Three tiers, a discount that survives a calculator, no setup fee and a trial with no card. In a category where “contact sales” is the default and 20% discounts routinely turn out to be 14%, that is worth something, and the review should say so plainly.
What lets it down is the second layer. The comparison table is where buyers decide, and that table shows one 10DLC rate out of three, ticks a $75 add-on as though it were included, calls domestic minutes “unlimited” without the word domestic, and disagrees with the site’s own plan data in two places. None of it is deceptive in a way that would survive a complaint — the FAQ answers are honest, the fee footnotes reconcile, the international caveat is written down. It is just all one click further away than the number that made you click.
Buy it if you need a business number and Solo Plus at $25/month covers your team — and confirm your 10DLC rate before you enable texting.
Model Small Business properly if you need more than one number. At four included numbers it is better value than it looks.
Look elsewhere if you need queues, diallers, international calling or anything that resembles a switchboard. Grasshopper is not trying to be that, and it does not pretend otherwise.
FAQ
How much does Grasshopper cost? Three plans: True Solo at $14/month, Solo Plus at $25/month and Small Business at $55/month, all billed annually at $168, $300 and $660 respectively. Month-to-month the same plans are $18, $32 and $70. There is no setup fee and a seven-day free trial that does not require a card.
Is the annual discount actually 20%? Yes. True Solo saves 22.2%, Solo Plus 21.9% and Small Business 21.4% against twelve months of month-to-month billing. The allowances do not change between the two billing terms, so the discount is not funded by taking something away — which is more than can be said for several vendors in this series.
What does business texting really cost on Grasshopper? Registration is $19.50 one-time ($4.50 brand registration plus $15 campaign vetting), and that figure is footnoted correctly on the pricing page. The recurring fee is where it gets murky: the table shows $1.50/month, but Grasshopper’s billing system also carries a $2/month “Sole Proprietor” rate and a $10/month rate. Which one you get is not explained anywhere on the pricing page, so ask support before you enable texting.
Are Grasshopper’s unlimited minutes really unlimited? For domestic US and Canada calling, yes. International and off-shore calls are excluded and billed per minute at location-based rates, and international calling has to be enabled by support before it works at all. Grasshopper states this in its pricing FAQ but not on the comparison table, where the row simply reads “Unlimited”.
Is True Solo enough for a one-person business? If all you need is a business number that rings your phone, yes — it is one user, one number, one extension, with unlimited domestic calling and texting, voicemail transcription and a virtual receptionist. What it does not include is call recording, IVR, simultaneous call handling, call summaries or AI call sentiment. Those start at Solo Plus, $11/month more.
Compare Grasshopper with other popular tools in the same category.
The ability of having another phone number without carrying around two phones!
The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature so I know they are working on it!
The ability of having a work number seperate from my personal number as well as the ability of being able to have multiple away greetings!
Grasshopper is cost effective and easy to use.
I wish it would show the caller ID and allow us to transfer calls to different extensions.
We use grasshopper for call forwarding and texting.
Ease of set up and maintaining, changing settings.
Lack of scalability and user interface - does not grow easily with company needs.
Very responsive customer service team and very diligent in solving problems and answering questions.
I like that it's a set it and forget it solution. I've never had an issue and it separates my personal from my business calls.
I'd like to be able to text more than one picture at a time.
The ease of call forwarding to a call center is huge. It allows my business to operate in a professional manner and helps us to appear bigger than we are.
It is very reliable and can always grab the call for you...even when you are too busy to. In business you aren't always available to grab the call, but you also can't miss it!
I haven't had any feature that I dislike. It gives you plenty of options that you can streamline for your particular business needs. Nothing to dislike about that.
Grasshopper can always pick up those calls for you, even when you aren't able to yourself. The auto-reply text to missed calls is so helpful and let's the customer know they are important.
Grasshopper allows me to use my very own cellphone as a work phone day in and day out. It can plug in and work with slack and Hubspot to channel all the call information to our CRM to collect the data too. What I love most is that every voicemail comes with a written transcription so that I do not have to listen to every voicemail if I do not have the time. It also allows texting with customers, as well as several lines to be added for our support team. My supervisor is also able to monitor the texts and calls that come through.
The only thing that I dislike is that sometimes the call does not always come through. This issue has to do with service in the area I'm in as well, though. It can drop calls just like a standard provider.
Grasshopper allows customers the ability to text Customer Support if they cannot call and also lets me send an automated response text to them if I am on the other line asking them to write in what their request is while they wait. On heavy call days, this alleviates the stress of juggling multiple calls tremendously.
Desktop and mobile apps. Great for working at home.
Texting is limited. Contacts are not available in the desktop app.
Always have access to my phone number
Grasshopper has a very wide range of capabilities. It take a Rhino workflow to the next level and allows users to realize nearly any modeling imaginable.
I dislike the way Grasshopper manages files. It would nice for a .gh file to be integrated into a rhino file so that you don't have to worry about coordinating multiple files.
Grasshopper helps me to accurately and effectively model desired geometries for architectural designs.
The best thing about using Grasshopper for our phone system is the setup. Working in a startup, everyone is on mobile for calls, but using Grasshopper allows staff to continue using their personal phones without giving out their personal phone number to every person they contact. Since voicemails are also sent to each user's email, forwarding to the correct person is very easy to do. An optional feature is also voice to text for all voicemails. If you are in a meeting, it's very helpful to be able to read the transcribed messages in your inbox and respond to urgent messages instead of having to step aside to hear your voicemail.
Some of the features are not intuitive because you are using your mobile phone, desktop, or the app on your phone. The most frequently used feature is call transfer, and I have to look up how to do it every time or give the caller the correct extension and ask them to redial. It would be very helpful to have a transfer option built into the app itself.
A full phone system is very expensive and desk phones take up a lot of space. As a startup, it's much more cost effective to use Grasshopper's virutual phone system. It takes little to no time at all to learn the system since you are already using your own phone. Setting up a new user take 5 minutes and there is quite a bit of personalization (time zone, hours, how many rings, etc).
Ease of use for setting up company extensions
Unreliability of mobile phone app could be improved
Setting up individual extensions for all employees via our company number
The simplistic approach to the admin portal. Anyone can use it.
I wish the branching extension could have sub branches
During COVID, our team went remote and we are still working remote. Trying to answer our phones remotely was nearly impossible. Our customer service complaints went through the roof. We now have a robust process with nearly 100% answer compliance. Reporting feature is great to see how we are doing.
I like the fact that I am assigned a toll-free number that forwards the caller to a main prompt. It forwards callers to either a particular extension or to a general extension such as the operator. These calls are forwarded to my cell phone so I can distinguish incoming calls a personal or business.
Sometimes incoming calls appear as unknown caller as opposed to the company telephone number. For the most part, this is not a problem.
The fact that I can distinguish business and personal incoming calls enables me to prepare to answer the phone accordingly. There are currently no actual issues to resolve with Grasshopper at this time.
I am confident in the confidentiality system of Grasshopper and have never had any problems. Super convenient to make confidential phone calls from a personal phone routed through your work number!
I wish it could be automatically linked to our practice software so that the client numbers we needed were accessible from within the app.
Confidential communication with clients over the phone is a consistently crucial part of the job as a therapist, so it is very helpful to have an easy and reliable program to contact clients or insurance companies from anywhere.
It is quite easy to use and implement, while providing clear audio connections
Not much! It works as advertised, although the UI is a bit outdated
Not needing physical handsets is great, and getting data on calls is a game changer
Helps stay in contact with clients on the go. Don’t need to be in office to stay in contact
Phone won’t ring when calls come in. A lot of the voicemails do not download and I have to contact customer service
I have more confidence with my clients
There are so many things that I love about Grasshopper. Obviously, having a business phone number that forwards directly to my cell phone is fantastic. No matter where I am I can receive business calls. Setting up an automated directory is great so that callers can immediately choose the right option and be sent to the correct person. There's also the option of setting up extensions for users and each extension can be assigned to be sent to a different person's cell phone. So if you have multiple people working from different locations, as far as the caller is concerned they are all immediately accessible through your phone portal as if you were all in one location. Calls can also be transferred from one extension to another just like in a traditional phone system. By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great.
There isn't much that I dislike about Grasshopper. As I mentioned, the receiving faxes features is great. What would be really cool is if there were an option to send faxes as well. If I could take picture of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people out there (strangely) that like to receive things via fax. I'm sure eventually this will go the way of the dinosaur though.
The ability to have a business phone system "in the cloud" that allows my company to have the appearance of a centralized location, with no down time on answering or returning calls. It also allows me to not have to give out my personal cell phone number to clients and contacts that I wouldn't want to have it. It saves me leave of mind and also adds efficiency for my and my team even as we are spread out throughout the country.
The ease of the interface to configure everything.
A little pricey. There are competitive products that are less but not as easy to use.
Connecting a remote team.
Its convenient, reliable, and professuonal.
I haven't found anything to dislike about grasshopper.
I use grasshopper as our central phone answering and delivery system.
I made an excellent choice in going with Grasshopper for my small business. I'm able to route calls the appropriate person and retrieve messages from anywhere.
I don't have any complaints. I run a small business with 1 sometimes 2 other employees and we don't communicate with clients via the office phone.
I run a small business and I appreciate the ability to let Grasshopper handle the calls when I'm working in the office. It's probably overkill for what we need, we are rarely in the office and most client communication takes place over cell or text.
I love the affordability, and the fact that I can call and get assistance when needed. I also like that you can add multiple lines.
There really isn't much that I dislike. I can't think of much that I don't like. At least not enough to comment on.
It allows me to have a professional business number and not have people call my personal cell. This keeps my number both secure and private unless I want an individual to have it.
I like how we were able to set up press 1 for English and press 2 for Spanish. Can track all calls and offer professional voice studio. Makes your company look very professional.
Setting up everything. Other than that there is not much we do not like.
I realized you do have to press one in order to have your professional voicemail set up. Without it will go to your personal email.
I like the convenience of forwarding my calls. I like the voice mails converted to emails.
There is nothing I dislike about Grasshopper at this time.
More cost effective for my business.
So many extensions are free and easy to use
Some glitches that made an additional phone number not work
Now I could be anywhere
Ability to operate Grasshopper 100% via the internet.
That the app does not AUTO-SIGN in when I restart my computer. When I restart my computer, my skype auto logs in and I don't miss a call. When I restart my computer, if I forget (and I do) to restart and login to Grasshopper, I may miss a call or a text. Also...for some reason, I do NOT always get a Text message from companies that require me to receive a SMS from them to verify ownership and etc. Sometimes I get the SMS and sometimes I do NOT???
I can have a phone line regardless of where I travel. As long as I have my computer and internet, I'm back in business.
The call forwarding feature is awesome. It allows anyone at our company to work from anywhere and still not miss a call. Also, I love the fact that all users can dial out from our same business line. Additionally, it was great that we were able to transfer our phone number from our current service provider for free with no delay in receiving calls.
Would love for us to be able to send outgoing faxes in addition to receiving inbound faxes. This would be a great added feature, even if it cost a little extra.
It is great that we were able to set up extensions easily to be able to better serve our customers based on their needs and the call forwarding feature helps us to not miss a phone call. This allows us to provide better customer service. If a call is still missed then all users for that extension get an email with a voicemail, so the caller can be contacted back as soon as possible.
The solution is quick and simple to use; easily update greetings and extensions. The "find me" feature works great and allows me to be mobile and not provide my mobile number. Having a native mobile application directly on my mobile device allows me to even source calls from my "business" number.
While there are not too many "dislikes", one major pain is that the website and mobile apps only recognize one company - for most small business that isn't a problem as there is but one. For me, I have many and it would sure be nice to be able to switch companies right from the screen instead of having to log out and back in to the different companies.
My primary goal was to provide a business number without having to run phone lines into my office for the various businesses I operate. Grasshopper allows me to pick my location and present the organization as a local business.
Good clean call forwarding. Very easy to use.
Unlimited extensions, clean forwarding of calls
Ease of use
Call routing options, on-hold messaging and custom time schedules.
Having to call customer service to delete extensions and old on-hold messages.
System find me if I'm not at the office
The ability for professional sounding phone answering
I love Grasshopper I would not change a thing
Organization of incoming calls
Grasshopper has taken all of the hassle and expense of managing our phone system away and provided us with a reliable solution.
Nothing and we have been using GrassHopper for over a year.
We solved our internal phone systems management issues and made it easier for each of our employees to manage their own extension. We also realized that we could eliminate almost all of the spam calls.
