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Grasshopper
Visual Programming for Designers
4.1

( 146 )

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Grasshopper Reviews: 4.1/5 — Solid Choice

Grasshopper Overview
What is Grasshopper?

Grasshopper is a convenient tool that empowers businesses with a complete virtual phone system. The solution helps keep costs as low as possible, which is why the platform is preferred by freelancers and solopreneurs. Grasshopper also allows users to choose from various phone number options. With Grasshopper, users can save money on communication while ensuring that you’re backed by professional and sophisticated communication technology that helps boost your brand.

Company LogMeIn, Inc.
Year founded 2003
Company size 1001-5000 employees
Headquarters Boston, MA, United States
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Grasshopper Product Details
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Grasshopper Features
Admin roles / permissions / access controls
AI-powered transcripts / summaries / sentiment analysis
API access / integrations
API / webhooks / developer support
Audit logs / activity logs
Auto Attendant
Auto attendant / IVR / call menu
Bots / AI agents support
Calendar sync / scheduling integration
Call analytics / dashboards / reporting
Call Barging
Caller ID
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Grasshopper Screenshots
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Grasshopper Expert Review

Grasshopper publishes three prices and bills on about a dozen. The plan tiers are refreshingly simple — $14, $25 and $55 a month on annual billing — and the annual discount is exactly what the page claims it is, which is rarer than it should be. But the fee schedule sitting under those numbers is deeper than the comparison table shows. Turn on business texting and Grasshopper’s own billing system carries three different recurring rates, only one of which appears on the pricing page. Take the professional greeting the table ticks on every plan and it costs $75. None of this is hidden, exactly; it is just not on the page you use to decide.

  • What it is: A virtual phone system — business numbers, extensions and texting that ring through to phones you already own.
  • Best for: Solo operators and small teams who want a business line without a desk phone or a PBX.
  • Pricing: $14–$55/month billed annually, $18–$70 month-to-month. Verified August 2026.
  • The honest catch: The 10DLC texting fee shown is $1.50/month; the billing system also holds a $10/month rate.

What Is Grasshopper?

Grasshopper is a virtual phone system, not a VoIP handset platform. There is no hardware, no SIP provisioning and no desk phone. You buy a business number — local, toll-free or vanity — and Grasshopper routes calls to the mobile and desktop devices your team already carries. It has been doing this since 2003 and is now part of GoTo.

That positioning matters, because it puts Grasshopper in an odd spot on a VoIP comparison list. Against Nextiva, RingCentral or GoTo Connect it will look thin: no full contact-centre stack, no per-seat enterprise telephony. Against a personal mobile number written on a van, it is a transformation. Grasshopper is competing with not having a business line at all, and most of its 400,000-plus customers are on that side of the line.

The feature set is deliberately narrow and mostly consistent across tiers: unlimited domestic calling minutes, unlimited business texting, voicemail with transcription, custom greetings, business hours routing, a virtual receptionist, virtual fax, mobile and desktop apps, and 24/7 support. On Findstack it carries 146 user reviews, which is a substantial base for a product this specific.

How Grasshopper Works

You pick a number during signup, then configure extensions and routing rules in the account afterwards. Calls to the business number ring your chosen devices; outbound calls placed through the Grasshopper app show the business number rather than your personal one. That is the whole product, and its simplicity is the point.

The tiers differ on how many numbers, users and extensions you get, and on a handful of call-handling features:

True Solo Solo Plus Small Business
Users 1 Unlimited Unlimited
Business phone numbers 1 1 4
Extensions 1 3 Unlimited
Domestic calling minutes Unlimited Unlimited Unlimited
Business texting Unlimited Unlimited Unlimited
Call recording — ✓ ✓
Interactive voice response (IVR) — ✓ ✓
Simultaneous call handling — ✓ ✓
Call summaries — ✓ ✓
AI call sentiment — ✓ ✓
Voicemail transcription ✓ ✓ ✓
Virtual receptionist ✓ ✓ ✓
Additional numbers $9/mo each $9/mo each $9/mo each
Additional extensions Not sold $3/mo each Included

Two things stand out. True Solo is genuinely a single-line product — one user, one number, one extension, and no call recording, IVR, simultaneous handling or AI summaries. It is a business number, not a phone system. If two people need to answer the same line, you are on Solo Plus.

And Small Business is the only plan where the number count changes. Four included numbers at $9/month each is $432 a year of value against Solo Plus, which is most of the $360 price gap on its own — a rare case where the top tier is arithmetically the better deal if you actually need the numbers.

(One inconsistency worth naming: the comparison table marks call forwarding “Not Available” on True Solo while the same page’s underlying plan data lists it as supported on all three tiers, and does the same for AI voicemail sentiment. If either matters to you, confirm before you buy — the page contradicts itself.)

Grasshopper Pricing

Grasshopper plan pricing: True Solo $14 annual and $18 monthly, Solo Plus $25 and $32, Small Business $55 and $70

True Solo Solo Plus Small Business
Annual, per month $14 $25 $55
Billed once per year $168 $300 $660
Month-to-month $18 $32 $70
Twelve months at that rate $216 $384 $840
You save annually $48 $84 $180
Discount 22.2% 21.9% 21.4%
Setup fee $0 $0 $0
Free trial 7 days 7 days 7 days

Grasshopper claims “annual savings over 20%” and all three plans clear it. That sounds like faint praise until you have checked as many rate cards as this series has; vendors routinely round a 17% discount up to “save 20%”, or quietly cut an allowance to fund it. Grasshopper does neither. The prices are the prices, the arithmetic works, and the seven-day trial takes no card. Credit where it is due.

The $4.50 brand registration and $15 campaign vetting fees footnoted on the pricing table are also exactly right — the billing system charges $4.50 and $15, and the table’s “$19.50 one-time” is their sum. A vendor that footnotes its own fees checkably is a vendor worth trusting on the things you cannot check.

What actually decides your cost

The plan price is the smallest decision you will make here. Four other things move the bill:

Solo Plus year one: $300 sticker, $337.50 at the published texting rate, $343.50 as a sole proprietor, $439.50 at the $10 rate, $514.50 with Voice Studio

1. Which 10DLC rate you land on. US carriers require businesses to register before sending application-to-person texts, and Grasshopper passes that cost through. The comparison table shows a messaging fee of $1.50/month and nothing else. The billing system behind the signup flow carries three recurring 10DLC rates: $1.50/month, $2/month labelled “Sole Proprietor”, and $10/month. Nothing on the pricing page says which one applies to you. At $10/month, a Solo Plus line costs $439.50 in year one against a $300 sticker — a 46% gap decided by a field you never see. Ask before you sign up, not after.

2. Extra numbers, and how many you started with. Additional numbers are $9/month each on annual billing, $10/month month-to-month — identical on all three plans. This is what makes Small Business worth modelling properly. Solo Plus plus three extra numbers is $300 + $324 = $624 a year; Small Business with those four numbers included is $660. For $36 more you also get unlimited extensions, and the extension maths tells the same story: three extra extensions on Solo Plus is $108 a year, on Small Business they are free.

3. Voice Studio. The comparison table shows Professional Voice Studio ticked on all three plans, which reads as included. It is not. The plan data flags Voice Studio as not included on any tier, and Grasshopper’s own FAQ prices it plainly: $75 one-time for up to 250 words. The tick means available, not free — and the pricing table does not distinguish between the two anywhere.

4. International calling. “Unlimited minutes” means unlimited domestic minutes. Grasshopper’s FAQ says so directly: “International calls are not included at this time. International and off-shore calls are billed at per minute rates based on location.” International calling also has to be switched on by support before it works at all. If your customers are outside the US and Canada, unlimited is the wrong word for what you are buying.

Beyond those, the one-time fee schedule includes a $75 initial Canadian number fee and $50 for each additional one, $25 for media file upload, $15 each for background music and an on-hold commercial, $175 for concierge setup, and a $25 reactivation fee if you let the account lapse. Toll-free, vanity and number-transfer fees are all $0.

Who Should Use Grasshopper

Grasshopper is for people who need a business number, not a phone system. That distinction decides everything.

A good fit if you are:

  • A sole trader, consultant or tradesperson who wants to stop giving out a personal mobile number. True Solo at $14/month is the cheapest credible answer to that problem, and the seven-day no-card trial makes trying it free.
  • A two-to-five person team sharing one main line, where Solo Plus’s unlimited users and three extensions cover the whole company.
  • A business that wants a toll-free or vanity number — both carry no setup fee here, which is not universal.
  • Anyone who wants to avoid hardware entirely. There is nothing to install, provision or mount on a wall.

A poor fit if you are:

  • Running a contact centre or a sales floor. No queues, no dialler, no CRM-grade telephony. Aircall, CloudTalk or Nextiva are the right shelf.
  • Calling internationally at volume. Per-minute rates and a support ticket to enable it.
  • Outside the US and Canada — Grasshopper is not sold anywhere else, and the site will tell you so.
  • Texting heavily on a tight budget without first confirming your 10DLC rate.

Honest Pros and Cons

Pros

  • The annual discount is real. 22.2%, 21.9% and 21.4% against a claim of “over 20%”, with no allowance cut hiding behind it.
  • Genuinely simple. Three plans, one page, no seat-count calculator, no quote form.
  • No setup fee, no contract, $0 for toll-free, vanity and number transfers, and a seven-day trial that takes no card.
  • Fees are footnoted checkably where they are shown — the $19.50 registration figure reconciles to the cent.
  • Unlimited users on Solo Plus. Most competitors charge per seat; Grasshopper charges per line.
  • Small Business is honestly priced if you need four numbers — it undercuts building the same thing on Solo Plus once extensions are counted.

Cons

  • The published 10DLC fee is the cheapest of three. A $10/month rate exists in the billing system and appears nowhere on the pricing page.
  • Voice Studio is ticked on every plan and costs $75. The table draws no line between included and available.
  • “Unlimited minutes” is domestic only, and you have to open the FAQ accordion to learn it.
  • True Solo is thinner than the price suggests — no call recording, IVR, simultaneous handling or AI summaries.
  • The comparison table contradicts its own plan data on call forwarding and AI voicemail sentiment.
  • US and Canada only. No path for anyone else.
  • Not a phone system. If you outgrow a single main line, you outgrow Grasshopper.

Grasshopper Alternatives and How It Compares

Grasshopper sits at the bottom of the VoIP category on price and complexity both, which makes most comparisons unfair in one direction or the other.

  • Nextiva — a full unified-communications platform with video, team messaging and contact-centre features. More capable and more expensive; the right choice when you have staff on phones all day rather than a number that needs answering.
  • RingCentral MVP — the enterprise default, priced per seat. Grasshopper’s unlimited-users-per-line model is dramatically cheaper for small teams; RingCentral wins the moment you need per-user provisioning, compliance controls or deep integrations.
  • GoTo Connect — Grasshopper’s sibling under the same parent. The natural upgrade path if you start here and grow into needing a real PBX.
  • Aircall and CloudTalk — sales and support call centres with CRM integration and analytics at their core. Different job entirely.
  • 800.com — the closest like-for-like on the toll-free number use case, worth pricing against Grasshopper directly if a memorable number is the main thing you want.

The honest framing: if you are comparing Grasshopper to RingCentral, one of the two is wrong for you and it is usually obvious which. Grasshopper’s real competition is a second mobile phone.

The Verdict

Grasshopper does the thing it says it does, at a price it states accurately, and then bills you for several things it did not put on the page.

The headline pricing is clean. Three tiers, a discount that survives a calculator, no setup fee and a trial with no card. In a category where “contact sales” is the default and 20% discounts routinely turn out to be 14%, that is worth something, and the review should say so plainly.

What lets it down is the second layer. The comparison table is where buyers decide, and that table shows one 10DLC rate out of three, ticks a $75 add-on as though it were included, calls domestic minutes “unlimited” without the word domestic, and disagrees with the site’s own plan data in two places. None of it is deceptive in a way that would survive a complaint — the FAQ answers are honest, the fee footnotes reconcile, the international caveat is written down. It is just all one click further away than the number that made you click.

Buy it if you need a business number and Solo Plus at $25/month covers your team — and confirm your 10DLC rate before you enable texting.

Model Small Business properly if you need more than one number. At four included numbers it is better value than it looks.

Look elsewhere if you need queues, diallers, international calling or anything that resembles a switchboard. Grasshopper is not trying to be that, and it does not pretend otherwise.

FAQ

How much does Grasshopper cost? Three plans: True Solo at $14/month, Solo Plus at $25/month and Small Business at $55/month, all billed annually at $168, $300 and $660 respectively. Month-to-month the same plans are $18, $32 and $70. There is no setup fee and a seven-day free trial that does not require a card.

Is the annual discount actually 20%? Yes. True Solo saves 22.2%, Solo Plus 21.9% and Small Business 21.4% against twelve months of month-to-month billing. The allowances do not change between the two billing terms, so the discount is not funded by taking something away — which is more than can be said for several vendors in this series.

What does business texting really cost on Grasshopper? Registration is $19.50 one-time ($4.50 brand registration plus $15 campaign vetting), and that figure is footnoted correctly on the pricing page. The recurring fee is where it gets murky: the table shows $1.50/month, but Grasshopper’s billing system also carries a $2/month “Sole Proprietor” rate and a $10/month rate. Which one you get is not explained anywhere on the pricing page, so ask support before you enable texting.

Are Grasshopper’s unlimited minutes really unlimited? For domestic US and Canada calling, yes. International and off-shore calls are excluded and billed per minute at location-based rates, and international calling has to be enabled by support before it works at all. Grasshopper states this in its pricing FAQ but not on the comparison table, where the row simply reads “Unlimited”.

Is True Solo enough for a one-person business? If all you need is a business number that rings your phone, yes — it is one user, one number, one extension, with unlimited domestic calling and texting, voicemail transcription and a virtual receptionist. What it does not include is call recording, IVR, simultaneous call handling, call summaries or AI call sentiment. Those start at Solo Plus, $11/month more.

Last reviewed: · Our methodology
Founder & Software Review Editor
Axel Grubba is the founder of Findstack, a B2B software comparison platform, with his background spanning management consulting and venture capital where he invested in software. Recently, Axel has developed a passion for coding and enjoys traveling when he is not building and improving Findstack.
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Last updated: October 04, 2026
Grasshopper VoIP Providers logo
146 Grasshopper Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Mar 08, 2016
 Source
Overall Rating:
5.0
Holden T. avatar
Holden T.
Director
Share
"Great way to manage phones for small businesses."
What do you like best about Grasshopper?

Simple straight forward pricing, features and a great service. You pay a set fee depending on usage and you can easily rotate who gets called and set basic availability. Unlike most services there's not a per user fee which is perfect. We've been using Grasshopper for 2 years and it's just great.

What do you dislike about Grasshopper?

We've had a few problems with dropped calls and quality of the line but their customer service was perfect. They waived our fee for several months while they worked to fix the problem. (We are a UK customer, and they were still new to the market). Other than that, no complaints.

What problems is Grasshopper solving and how is that benefiting you?

Managing a small business with multiple people answering one phone. Before this we had an insane system of who to call and when using call forwarding and all sorts of insanity. Grasshopper just worked. It was easy to setup and was immediately useful.

Small Business (50 or fewer emp.)
Jan 13, 2016
 Source
Overall Rating:
5.0
TB
Todd B.
President & Ceo
Share
"Grasshopper Rocks!"
What do you like best about Grasshopper?

Price point, ease of setup, support, features, EVERYTHING!

What do you dislike about Grasshopper?

No complaints. You are asking for 40 characters to repeat. No Complaints.

What problems is Grasshopper solving and how is that benefiting you?

Virtual operations are easy with this product.

Small Business (50 or fewer emp.)
Dec 25, 2015
 Source
Overall Rating:
5.0
PW
Peter W.
Office/ Inventory Manager
Share
"An awesome user experience with many options"
What do you like best about Grasshopper?

The smooth use of the mobile app to manage calls, & voicemails

What do you dislike about Grasshopper?

The mobile app seem to simply skin the web site & some places buttons don't always work

What problems is Grasshopper solving and how is that benefiting you?

Multiple phone lines with out the bed to be tied into a physical office

Mid Market (51-1000 emp.)
Sep 27, 2022
 Source
Overall Rating:
4.5
RB
Rishikesh B.
Sr. Technical Program Manager
Share
"Super powerful plugin for Rhino3D"
What do you like best about Grasshopper?

The best part of the software is the ability to design any object with mere points and customize the shape of the objects. It's revolutionary. Amazing! I love it.

What do you dislike about Grasshopper?

It is a very difficult software to learn if you don't have a basic level of understanding of the 3D world. It takes time to learn how to use the software. But once you learn it, it's an wonderful software.

What problems is Grasshopper solving and how is that benefiting you?

I created beautiful 3D shapes that couldn't be designed using any conventional 3D CAD tool. The designs were then 3D printed. I used topology optimization to it's fullest potential using Grasshopper

Small Business (50 or fewer emp.)
Feb 18, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great VOIP service for SMBs!"
What do you like best about Grasshopper?

User-friendly (easy to navigate), plus I love being able to use it both on my desktop and phone.

What do you dislike about Grasshopper?

The desktop interface seems slow at times. By slow I mean not crisp or not as responsive. Whenever I have my earphones on and Grasshopper rings, the ringtone startles me every time.

What problems is Grasshopper solving and how is that benefiting you?

Business calls are more streamlined now because of this tool.

Small Business (50 or fewer emp.)
Jul 12, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Grasshopper makes having a business line easier and cheaper!"
What do you like best about Grasshopper?

I love being able to have an app on my phone for our business line and take calls from my cell phone, but I still have a separate business number, so I am not using my personal number. It makes it more professional, and I can take office calls from anywhere! Not only can I take calls from my office number, but I can also text as well. You just need the app, not even an actual landline phone.

What do you dislike about Grasshopper?

I wouldn't say I like that they don't seem to filter spam texts. They can sometimes crowd the inbox.

What problems is Grasshopper solving and how is that benefiting you?

I can now have my office phone with me wherever I go! I had to worry about missing important calls when we just had a landline office phone, but now I don't have to worry about that. It is also lovely to be able to set up different extensions for different staff members. The best part is that it is so much cheaper than a landline!

Mid Market (51-1000 emp.)
Apr 06, 2020
 Source
Overall Rating:
4.5
Justin B. avatar
Justin B.
Digital Manager
Share
"Enabled us to make sure people are getting calls"
What do you like best about Grasshopper?

Not provided

What do you dislike about Grasshopper?

Not provided

What problems is Grasshopper solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
Chelsey W. avatar
Chelsey W.
Executive Assistant
Share
"Super Easy to Use"
What do you like best about Grasshopper?

The maneuverability and flow of the website. The Customer support you get is spot on. They walk you through step by step. Very user-friendly. Quick and simple steps to get done what you need to get done. I love making quick calls from my cell number and not giving it out to peple.

What do you dislike about Grasshopper?

Nothing yet. If anything I would say maybe less emails to remind you about stuff, message, account setup. But that is silly

What problems is Grasshopper solving and how is that benefiting you?

The quick and simple way of getting back to customers sooner and able to make NOTES on all calls right in Grasshopper.

Small Business (50 or fewer emp.)
Sep 26, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great phone call forwarded system "
What do you like best about Grasshopper?

We love that we can assign extensions quickly, and have voicemails saved and sent to Zendesk.

What do you dislike about Grasshopper?

Sometimes there is a glitch with answering calls.

What problems is Grasshopper solving and how is that benefiting you?

We've realized this is great for getting calls forwarded to us here at the office without having to give our our personal numbers.

Small Business (50 or fewer emp.)
Sep 26, 2019
 Source
Overall Rating:
4.5
AS
Alyssa S.
User Support Lead
Share
"Quick & Easy Set-Up and Management"
What do you like best about Grasshopper?

I can easily add unlimited extensions, delete and reorganize extensions based on personnel changes, and there is a separation between general extensions and personal extensions. Easily set up a unique company toll-free number.

What do you dislike about Grasshopper?

When you make an outbound call, you cannot transfer to another extension.

What problems is Grasshopper solving and how is that benefiting you?

We love Grasshopper because it allows us to make business phone calls from our personal cell phones using our company phone number through the Grasshopper app. That way, we don't actually have to have separate company phones.

Small Business (50 or fewer emp.)
Sep 24, 2019
 Source
Overall Rating:
4.5
Matthew B. avatar
Matthew B.
Owner & General Manager
Share
"Makes the leap from land lines to mobile simple!"
What do you like best about Grasshopper?

Love that we retained our phone number, and that porting it to Grasshopper from our prior provider was simple. Also, the online dashboard is intuitive, making it easy to set up. The ability to have individual voicemail boxes and extensions for multiple people was a bonus, and functionality our prior provider didn't have. Main thing I love though is voicemail as e-mail!

What do you dislike about Grasshopper?

Honestly, at setup I got a little confused about different access levels, but that's been about it. But otherwise, it's been great.

What problems is Grasshopper solving and how is that benefiting you?

My office went 100% remote. We had a phone system with a dozen handsets and a big base station. Stuff we'd had for years. Giving up the physical office space made all the land lines obsolete, and transitioning to Grasshopper, which my spouse's company had been using for some time, was the best solution for us. Also saved us about $100 a month because we dropped two lines, and services we'd been paying for a la carte are now bundled into Grasshopper.

Mid Market (51-1000 emp.)
May 18, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy to use"
What do you like best about Grasshopper?

Grasshopper’s app is used by our compnay all day, every day. Very easy to use for calls, fax, and tect.

What do you dislike about Grasshopper?

Fees have gone up, but it neets all our needs.

What problems is Grasshopper solving and how is that benefiting you?

Communication between clients, patients, and employees.

Small Business (50 or fewer emp.)
May 17, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Phenomenal Service for Small and Large Companies"
What do you like best about Grasshopper?

I appreciate the ease of use, automatic email alerts for missed calls and the quick-access app.

What do you dislike about Grasshopper?

I truly wish the voice-to-text and sms messages were included as a bundle vs separate add-ons.

What problems is Grasshopper solving and how is that benefiting you?

We have filtered our calls through the extensions, which saves at least 2-3 minutes per call, clarifying the core reason for the prospect, partner, or clients call. Streamlining our time saves money.

Small Business (50 or fewer emp.)
May 15, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Professional phone service for small business"
What do you like best about Grasshopper?

Grasshopper makes it easy to have multiple extensions with professional greetings, plus the ability to receive faxes and send texts. All from your regular phone.

What do you dislike about Grasshopper?

I wish it were easier to change messages. It's not horribly difficult, but it could be quicker

What problems is Grasshopper solving and how is that benefiting you?

Carrying only one phone, instead of two. Receiving faxes on my cell phone and multiple phone extensions to sort my calls

Small Business (50 or fewer emp.)
May 15, 2018
 Source
Overall Rating:
4.5
TM
Thomas M.
Founder
Share
"Great replacement for in house phone system."
What do you like best about Grasshopper?

Calls come directly to my cell phone so I can take business calls no matter where I am at.

What do you dislike about Grasshopper?

I'd like to see a better way to identify the incoming call without resorting to having the caller state their name. If I send the caller's caller ID info I don't know if it's coming from Grasshopper or a direct dial of my cell number. If I send the company's caller ID info I don't know who the caller is until I answer. Maybe have the calls ring and get answered in the Grasshopper app rather than my phone's dialer.

What problems is Grasshopper solving and how is that benefiting you?

No more worries about hardware failure. Decreased monthly cost over having land lines.

Small Business (50 or fewer emp.)
May 15, 2018
 Source
Overall Rating:
4.5
SZ
Steven Z.
Founder
Share
"Lets My Small Business Look Like a Big One"
What do you like best about Grasshopper?

The website is easy to navigate, and gives me all the information I need quickly.

What do you dislike about Grasshopper?

I would like to be able to call on my cell phone and have our Grasshopper number show up on caller ID.

What problems is Grasshopper solving and how is that benefiting you?

Being able to track missed calls and seeing all of our faxes - with one convenient number is really efficient.

Small Business (50 or fewer emp.)
May 10, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great system for almost any sized business. "
What do you like best about Grasshopper?

Grasshopper has several features that I like: 1. Customizable greetings. You can record your own or have them recorded for you. 2. Incoming calls can either be rolled over to the next line if not answered or programed to ring all lines at once with one or two clicks. 3. Easy to program and set up. 4. Great customer service. Any time I've had any issues (rare), they address it or help me fix it immediately when I call.

What do you dislike about Grasshopper?

Sometimes the cell phone app is a little slow to load initially (if you quit the app). Otherwise, it works pretty well and there's not much to dislike.

What problems is Grasshopper solving and how is that benefiting you?

When we travel, we can forward it to someone else to answer calls while we're gone. We also have been able to email a voicemail to another person if they're better suited to handle the message. Voicemails are always emailed to you making this task very simple. You can also have your voice mail texted to you for a fee.

Small Business (50 or fewer emp.)
Apr 24, 2018
 Source
Overall Rating:
4.5
Amy F. avatar
Amy F.
Job Research Specialist
Share
"Excellent Call Routing Platform "
What do you like best about Grasshopper?

The ability to add multiple phone lines and schedules for each extension is great.

What do you dislike about Grasshopper?

Occasionally calls drop...usually only if there are technical issues across all of Grasshopper, however.

What problems is Grasshopper solving and how is that benefiting you?

1) Routing calls to multiple customer service extensions. 2) Tracking voicemails

Small Business (50 or fewer emp.)
Jan 12, 2018
 Source
Overall Rating:
4.5
MK
Morez K.
Program Plan Developer
Share
"Simplifying your office telephone needs"
What do you like best about Grasshopper?

Grasshopper is the product you need if your office is always on the go. The product allows you to create one central number with multiple extensions for your employees. This eliminate the need of having so many direct numbers for your clients to remember. In addition, Grasshopper allows virtual faxes. To receive a fax electronically via email simplify your paper, time, and office needs. There appear to be features scheduled to come soon for Grasshopper that can be exciting for small businesses.

What do you dislike about Grasshopper?

There is not much to not like about grasshopper. However, these are minutes attached to each package you purchase. There may come a point when you require more minutes or less minutes. Voice mails are passed on via email. This may be a hassle when on the go and need a simple way of just one click feature for voicemail. The app can use a more simplified look and faster speeds when moving from task to task.

What problems is Grasshopper solving and how is that benefiting you?

We are solving our virtual telephone needs using Grasshopper. As we a human services organization, we work in the field more than half the time traveling to our consumers. It is imperative to be able to have a central line for customers can call, receive information, and connect to employees anywhere on the go.

Small Business (50 or fewer emp.)
Jan 03, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Grasshopper for small nonprofits"
What do you like best about Grasshopper?

The ability to manage phone calls online

What do you dislike about Grasshopper?

That you cannot manage text messages on web browser

What problems is Grasshopper solving and how is that benefiting you?

Using personal phone but not giving personal number to clients

Small Business (50 or fewer emp.)
Jul 20, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great Product...Especially When Telecommuting "
What do you like best about Grasshopper?

What I like best about Grasshopper is the fact that I can add multiple phone numbers and then choose which number I want my calls to route to. This is great since I work from home a few times a week. I also like that I receive an email when I have a new voicemail. It helps keeps me on track.

What do you dislike about Grasshopper?

At first I had a hard time adding my office line. For some reason, Grasshopper wouldn't accept the 866 number and extension.

What problems is Grasshopper solving and how is that benefiting you?

I don't always have to check my work voicemail box. When I'm on the go, I know that my calls will be route to my cell so I don't miss a thing!

Small Business (50 or fewer emp.)
Nov 12, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A very useful product for a small team without a dedicated office"
What do you like best about Grasshopper?

Grasshopper does call forwarding and does it well. You can set up a chain so that if the first person does not answer a call, it will be passed to the next person in line, and so on.

What do you dislike about Grasshopper?

Grasshopper for not work well when I tried to forward calls to my Google voice number, because of the validation, but it was not a big deal since I could just forward the calls to my regular number instead.

What problems is Grasshopper solving and how is that benefiting you?

This tool was ideal for a small team without dedicated office space or phone lines. The call forwarding ensured that no calls works be missed.

Small Business (50 or fewer emp.)
Sep 01, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Bought Grasshopper for my small business I started"
What do you like best about Grasshopper?

That it will forward calls to our employees who are hundreds of miles apart as if we were in the same office building. I started a small business selling sunglass straps called, Backstays, and we only had a couple employees who all lived in different cities. We couldn't afford a office assistant to answer calls and then forward them to the right person. This provided an easy way to not only forward our calls to the employees hundreds of miles apart, and alert us the reason the customer was calling (inquiring about an order, wanting to be a campus rep, calling about a custom design, etc. - Grasshopper lets you program these however you want numerically).

What do you dislike about Grasshopper?

I disliked how misleading the price was. Signed up for the cheaper plan and the price ended up going up almost 50% from the advertised price once we had to add in fees. Still a great service but pricier than I initially wanted to pay and thought was fair.

What problems is Grasshopper solving and how is that benefiting you?

This solves the problem of having our employees not all working under the same roof. It also lets us keep our personal cell phones with a business line forwarded to them. The major benefit we realized was not having to use a secretary or office assistant.

Small Business (50 or fewer emp.)
Jan 02, 2024
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A wonderful solution for our clients and our team"
What do you like best about Grasshopper?

It has made it super simple to make our clients aware of our schedule, and to customize information being provided to them

What do you dislike about Grasshopper?

It can be difficult to find support and manage your account

What problems is Grasshopper solving and how is that benefiting you?

We can now utilize away messages, auto responses, and more

Small Business (50 or fewer emp.)
Dec 19, 2023
 Source
Overall Rating:
4.0
AR
Alex R.
Business Operations Manager
Share
"Grasshopper good for what you need"
What do you like best about Grasshopper?

Grasshopper was very user friendly. It was easy to use and never really had a need to contact customer support. We used it for a few years and were very satisfied. The implemenation was easy and we loved that we can use it on a line line/VOIP or also log into the Grasshopper app and answer on the go. Grasshopper app is slightly better than our current company.

What do you dislike about Grasshopper?

Downside was that we grew rather quickly and needed to switch to another company to meet our needs. Other than that, we would've stayed. Plus I believe our new company has better perks when using an 800 number with them.

What problems is Grasshopper solving and how is that benefiting you?

The need to answer mutliple calls at once plus the ability to have mutliple answering the phones. Not to mention, the ease of forwarding the call or forwarding a line to another phone.

Small Business (50 or fewer emp.)
Mar 29, 2023
 Source
Overall Rating:
4.0
LP
Luke P.
Founder
Share
"A simple calling system"
What do you like best about Grasshopper?

Easy to use Nice Help Scout intergration Transcription feature

What do you dislike about Grasshopper?

Web app could use a redesign Text messaging should be included Not the easiest to set up

What problems is Grasshopper solving and how is that benefiting you?

Grasshopper makes it easy to take phone calls from customers that need assistance. Voicemail and transaction of voicemails make missing calls even easier.

Small Business (50 or fewer emp.)
Jan 25, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Useful Tool"
What do you like best about Grasshopper?

Decent interface, you can text, call, leave voicemails, multiple lines, and instant responses. Also, quick support bot in case you need any assistance. Plus the mobile app, it's a plus!

What do you dislike about Grasshopper?

The app itself doesn't have a built-in option section, so you'll have to use your browser to configure your stuff. The ringing sounds a bit cheap, I might say. Also mentioning a few bugs and having troubles with logged sessions.

What problems is Grasshopper solving and how is that benefiting you?

Multiple incoming calls, we have different extensions that help us divide the queue. We reduced our missed call rate due to its waiting system. You can also have the mobile option, which is convenient.

Small Business (50 or fewer emp.)
Dec 23, 2021
 Source
Overall Rating:
4.0
Avery C. avatar
Avery C.
Interior Designer
Share
"Cool for Experimentation in Design"
What do you like best about Grasshopper?

Grasshopper is a neat plug-in for Rhinoceros that allows for some smart, complicated math to create experimental design. It requires some almost "coding" but for those with a puzzle-minded brain, it's enjoyable to work with and try different options.

What do you dislike about Grasshopper?

It can be a little complicated at times to understand how to use and put the various bits of code together. It could be easier to use if there were more helpful hints about how to create the flow of your program, or to see things change live as you manipulate.

What problems is Grasshopper solving and how is that benefiting you?

Grasshopper takes the difficulty of complicated math and algorithms out of your hands while designing and lets you maintain focus on what piece of design you are experimenting with.

Enterprise (> 1000 emp.)
Dec 23, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A platform with infinite possibilities"
What do you like best about Grasshopper?

Grasshopper being open source is a platform with infinite possibilities. It's amazing that we get to design or simulation workflows and customise the visualisations.

What do you dislike about Grasshopper?

It was hard to get at first. I don't like that is not readable at full view of the script. Better zoom options would improve this.

What problems is Grasshopper solving and how is that benefiting you?

Building design optimization for daylight, energy and thermal comfort.

Small Business (50 or fewer emp.)
Jul 16, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good Platform for a Business Phone Number"
What do you like best about Grasshopper?

The best thing was the simplicity. As a business owner I needed an easy way to get a business phone number so I did not have to give out my personal line. Also the call routing, VM functionality made it a professional solution for us while we were new and growing.

What do you dislike about Grasshopper?

There is not much I really disliked because it solved the issue for my business. I wish it was cheaper because you could leverage Google voice for free but the features you get make it worth it.

What problems is Grasshopper solving and how is that benefiting you?

I needed a business line for my consulting business so I was not using my personal phone number. I needed this forwarded to my cell phone since I am always on the move.