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Grasshopper Reviews: 4.1/5 — Solid Choice
Grasshopper is a convenient tool that empowers businesses with a complete virtual phone system. The solution helps keep costs as low as possible, which is why the platform is preferred by freelancers and solopreneurs. Grasshopper also allows users to choose from various phone number options. With Grasshopper, users can save money on communication while ensuring that you’re backed by professional and sophisticated communication technology that helps boost your brand.
| Company | LogMeIn, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1001-5000 employees |
| Headquarters | Boston, MA, United States |
| Social Media |
| Segment |
Small Business
Mid Market
|
|---|---|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Grasshopper publishes three prices and bills on about a dozen. The plan tiers are refreshingly simple — $14, $25 and $55 a month on annual billing — and the annual discount is exactly what the page claims it is, which is rarer than it should be. But the fee schedule sitting under those numbers is deeper than the comparison table shows. Turn on business texting and Grasshopper’s own billing system carries three different recurring rates, only one of which appears on the pricing page. Take the professional greeting the table ticks on every plan and it costs $75. None of this is hidden, exactly; it is just not on the page you use to decide.
- What it is: A virtual phone system — business numbers, extensions and texting that ring through to phones you already own.
- Best for: Solo operators and small teams who want a business line without a desk phone or a PBX.
- Pricing: $14–$55/month billed annually, $18–$70 month-to-month. Verified August 2026.
- The honest catch: The 10DLC texting fee shown is $1.50/month; the billing system also holds a $10/month rate.
What Is Grasshopper?
Grasshopper is a virtual phone system, not a VoIP handset platform. There is no hardware, no SIP provisioning and no desk phone. You buy a business number — local, toll-free or vanity — and Grasshopper routes calls to the mobile and desktop devices your team already carries. It has been doing this since 2003 and is now part of GoTo.
That positioning matters, because it puts Grasshopper in an odd spot on a VoIP comparison list. Against Nextiva, RingCentral or GoTo Connect it will look thin: no full contact-centre stack, no per-seat enterprise telephony. Against a personal mobile number written on a van, it is a transformation. Grasshopper is competing with not having a business line at all, and most of its 400,000-plus customers are on that side of the line.
The feature set is deliberately narrow and mostly consistent across tiers: unlimited domestic calling minutes, unlimited business texting, voicemail with transcription, custom greetings, business hours routing, a virtual receptionist, virtual fax, mobile and desktop apps, and 24/7 support. On Findstack it carries 146 user reviews, which is a substantial base for a product this specific.
How Grasshopper Works
You pick a number during signup, then configure extensions and routing rules in the account afterwards. Calls to the business number ring your chosen devices; outbound calls placed through the Grasshopper app show the business number rather than your personal one. That is the whole product, and its simplicity is the point.
The tiers differ on how many numbers, users and extensions you get, and on a handful of call-handling features:
| True Solo | Solo Plus | Small Business | |
|---|---|---|---|
| Users | 1 | Unlimited | Unlimited |
| Business phone numbers | 1 | 1 | 4 |
| Extensions | 1 | 3 | Unlimited |
| Domestic calling minutes | Unlimited | Unlimited | Unlimited |
| Business texting | Unlimited | Unlimited | Unlimited |
| Call recording | — | ✓ | ✓ |
| Interactive voice response (IVR) | — | ✓ | ✓ |
| Simultaneous call handling | — | ✓ | ✓ |
| Call summaries | — | ✓ | ✓ |
| AI call sentiment | — | ✓ | ✓ |
| Voicemail transcription | ✓ | ✓ | ✓ |
| Virtual receptionist | ✓ | ✓ | ✓ |
| Additional numbers | $9/mo each | $9/mo each | $9/mo each |
| Additional extensions | Not sold | $3/mo each | Included |
Two things stand out. True Solo is genuinely a single-line product — one user, one number, one extension, and no call recording, IVR, simultaneous handling or AI summaries. It is a business number, not a phone system. If two people need to answer the same line, you are on Solo Plus.
And Small Business is the only plan where the number count changes. Four included numbers at $9/month each is $432 a year of value against Solo Plus, which is most of the $360 price gap on its own — a rare case where the top tier is arithmetically the better deal if you actually need the numbers.
(One inconsistency worth naming: the comparison table marks call forwarding “Not Available” on True Solo while the same page’s underlying plan data lists it as supported on all three tiers, and does the same for AI voicemail sentiment. If either matters to you, confirm before you buy — the page contradicts itself.)
Grasshopper Pricing
| True Solo | Solo Plus | Small Business | |
|---|---|---|---|
| Annual, per month | $14 | $25 | $55 |
| Billed once per year | $168 | $300 | $660 |
| Month-to-month | $18 | $32 | $70 |
| Twelve months at that rate | $216 | $384 | $840 |
| You save annually | $48 | $84 | $180 |
| Discount | 22.2% | 21.9% | 21.4% |
| Setup fee | $0 | $0 | $0 |
| Free trial | 7 days | 7 days | 7 days |
Grasshopper claims “annual savings over 20%” and all three plans clear it. That sounds like faint praise until you have checked as many rate cards as this series has; vendors routinely round a 17% discount up to “save 20%”, or quietly cut an allowance to fund it. Grasshopper does neither. The prices are the prices, the arithmetic works, and the seven-day trial takes no card. Credit where it is due.
The $4.50 brand registration and $15 campaign vetting fees footnoted on the pricing table are also exactly right — the billing system charges $4.50 and $15, and the table’s “$19.50 one-time” is their sum. A vendor that footnotes its own fees checkably is a vendor worth trusting on the things you cannot check.
What actually decides your cost
The plan price is the smallest decision you will make here. Four other things move the bill:
1. Which 10DLC rate you land on. US carriers require businesses to register before sending application-to-person texts, and Grasshopper passes that cost through. The comparison table shows a messaging fee of $1.50/month and nothing else. The billing system behind the signup flow carries three recurring 10DLC rates: $1.50/month, $2/month labelled “Sole Proprietor”, and $10/month. Nothing on the pricing page says which one applies to you. At $10/month, a Solo Plus line costs $439.50 in year one against a $300 sticker — a 46% gap decided by a field you never see. Ask before you sign up, not after.
2. Extra numbers, and how many you started with. Additional numbers are $9/month each on annual billing, $10/month month-to-month — identical on all three plans. This is what makes Small Business worth modelling properly. Solo Plus plus three extra numbers is $300 + $324 = $624 a year; Small Business with those four numbers included is $660. For $36 more you also get unlimited extensions, and the extension maths tells the same story: three extra extensions on Solo Plus is $108 a year, on Small Business they are free.
3. Voice Studio. The comparison table shows Professional Voice Studio ticked on all three plans, which reads as included. It is not. The plan data flags Voice Studio as not included on any tier, and Grasshopper’s own FAQ prices it plainly: $75 one-time for up to 250 words. The tick means available, not free — and the pricing table does not distinguish between the two anywhere.
4. International calling. “Unlimited minutes” means unlimited domestic minutes. Grasshopper’s FAQ says so directly: “International calls are not included at this time. International and off-shore calls are billed at per minute rates based on location.” International calling also has to be switched on by support before it works at all. If your customers are outside the US and Canada, unlimited is the wrong word for what you are buying.
Beyond those, the one-time fee schedule includes a $75 initial Canadian number fee and $50 for each additional one, $25 for media file upload, $15 each for background music and an on-hold commercial, $175 for concierge setup, and a $25 reactivation fee if you let the account lapse. Toll-free, vanity and number-transfer fees are all $0.
Who Should Use Grasshopper
Grasshopper is for people who need a business number, not a phone system. That distinction decides everything.
A good fit if you are:
- A sole trader, consultant or tradesperson who wants to stop giving out a personal mobile number. True Solo at $14/month is the cheapest credible answer to that problem, and the seven-day no-card trial makes trying it free.
- A two-to-five person team sharing one main line, where Solo Plus’s unlimited users and three extensions cover the whole company.
- A business that wants a toll-free or vanity number — both carry no setup fee here, which is not universal.
- Anyone who wants to avoid hardware entirely. There is nothing to install, provision or mount on a wall.
A poor fit if you are:
- Running a contact centre or a sales floor. No queues, no dialler, no CRM-grade telephony. Aircall, CloudTalk or Nextiva are the right shelf.
- Calling internationally at volume. Per-minute rates and a support ticket to enable it.
- Outside the US and Canada — Grasshopper is not sold anywhere else, and the site will tell you so.
- Texting heavily on a tight budget without first confirming your 10DLC rate.
Honest Pros and Cons
Pros
- The annual discount is real. 22.2%, 21.9% and 21.4% against a claim of “over 20%”, with no allowance cut hiding behind it.
- Genuinely simple. Three plans, one page, no seat-count calculator, no quote form.
- No setup fee, no contract, $0 for toll-free, vanity and number transfers, and a seven-day trial that takes no card.
- Fees are footnoted checkably where they are shown — the $19.50 registration figure reconciles to the cent.
- Unlimited users on Solo Plus. Most competitors charge per seat; Grasshopper charges per line.
- Small Business is honestly priced if you need four numbers — it undercuts building the same thing on Solo Plus once extensions are counted.
Cons
- The published 10DLC fee is the cheapest of three. A $10/month rate exists in the billing system and appears nowhere on the pricing page.
- Voice Studio is ticked on every plan and costs $75. The table draws no line between included and available.
- “Unlimited minutes” is domestic only, and you have to open the FAQ accordion to learn it.
- True Solo is thinner than the price suggests — no call recording, IVR, simultaneous handling or AI summaries.
- The comparison table contradicts its own plan data on call forwarding and AI voicemail sentiment.
- US and Canada only. No path for anyone else.
- Not a phone system. If you outgrow a single main line, you outgrow Grasshopper.
Grasshopper Alternatives and How It Compares
Grasshopper sits at the bottom of the VoIP category on price and complexity both, which makes most comparisons unfair in one direction or the other.
- Nextiva — a full unified-communications platform with video, team messaging and contact-centre features. More capable and more expensive; the right choice when you have staff on phones all day rather than a number that needs answering.
- RingCentral MVP — the enterprise default, priced per seat. Grasshopper’s unlimited-users-per-line model is dramatically cheaper for small teams; RingCentral wins the moment you need per-user provisioning, compliance controls or deep integrations.
- GoTo Connect — Grasshopper’s sibling under the same parent. The natural upgrade path if you start here and grow into needing a real PBX.
- Aircall and CloudTalk — sales and support call centres with CRM integration and analytics at their core. Different job entirely.
- 800.com — the closest like-for-like on the toll-free number use case, worth pricing against Grasshopper directly if a memorable number is the main thing you want.
The honest framing: if you are comparing Grasshopper to RingCentral, one of the two is wrong for you and it is usually obvious which. Grasshopper’s real competition is a second mobile phone.
The Verdict
Grasshopper does the thing it says it does, at a price it states accurately, and then bills you for several things it did not put on the page.
The headline pricing is clean. Three tiers, a discount that survives a calculator, no setup fee and a trial with no card. In a category where “contact sales” is the default and 20% discounts routinely turn out to be 14%, that is worth something, and the review should say so plainly.
What lets it down is the second layer. The comparison table is where buyers decide, and that table shows one 10DLC rate out of three, ticks a $75 add-on as though it were included, calls domestic minutes “unlimited” without the word domestic, and disagrees with the site’s own plan data in two places. None of it is deceptive in a way that would survive a complaint — the FAQ answers are honest, the fee footnotes reconcile, the international caveat is written down. It is just all one click further away than the number that made you click.
Buy it if you need a business number and Solo Plus at $25/month covers your team — and confirm your 10DLC rate before you enable texting.
Model Small Business properly if you need more than one number. At four included numbers it is better value than it looks.
Look elsewhere if you need queues, diallers, international calling or anything that resembles a switchboard. Grasshopper is not trying to be that, and it does not pretend otherwise.
FAQ
How much does Grasshopper cost? Three plans: True Solo at $14/month, Solo Plus at $25/month and Small Business at $55/month, all billed annually at $168, $300 and $660 respectively. Month-to-month the same plans are $18, $32 and $70. There is no setup fee and a seven-day free trial that does not require a card.
Is the annual discount actually 20%? Yes. True Solo saves 22.2%, Solo Plus 21.9% and Small Business 21.4% against twelve months of month-to-month billing. The allowances do not change between the two billing terms, so the discount is not funded by taking something away — which is more than can be said for several vendors in this series.
What does business texting really cost on Grasshopper? Registration is $19.50 one-time ($4.50 brand registration plus $15 campaign vetting), and that figure is footnoted correctly on the pricing page. The recurring fee is where it gets murky: the table shows $1.50/month, but Grasshopper’s billing system also carries a $2/month “Sole Proprietor” rate and a $10/month rate. Which one you get is not explained anywhere on the pricing page, so ask support before you enable texting.
Are Grasshopper’s unlimited minutes really unlimited? For domestic US and Canada calling, yes. International and off-shore calls are excluded and billed per minute at location-based rates, and international calling has to be enabled by support before it works at all. Grasshopper states this in its pricing FAQ but not on the comparison table, where the row simply reads “Unlimited”.
Is True Solo enough for a one-person business? If all you need is a business number that rings your phone, yes — it is one user, one number, one extension, with unlimited domestic calling and texting, voicemail transcription and a virtual receptionist. What it does not include is call recording, IVR, simultaneous call handling, call summaries or AI call sentiment. Those start at Solo Plus, $11/month more.
Compare Grasshopper with other popular tools in the same category.
I like that I am able to use grasshopper from my desktop or cell phone. This allows me to use the software more fluidly.
The desktop interface is visually unappealing and it;'s not easy to notice when you are getting a call from your desktop.
Using my personal phone for work calls. Since I work from home; it wasn't great calling clients from a blocked number and grasshopper solves that issue. Also; international calls!
Easy, intuitive setup. Website interface was not so impressive, but the functionality was there. Mobile app is very useful. Desktop app was also useful. Great to be able to see text messages and voicemails across all users.
I am based in Hawaii. Which apparently is not part of the United States. In order to call people in Hawaii, and forward calls to phone numbers in Hawaii I need to activate international calling and then I get charged international calling for calling someone down the street in Hawaii and get charged international calling when someone down the street calls me. I dislike that very much.
Affordable business VOIP phone system. Supports multiple users. Allows visibility to text messages and voicemails across users. Supports group texts and image transfers.
The interface is easy to use and edit effortlessly.
It requires a different approach in the design process and it can be quite challenging to successfully use it from scratch. Some research and tutorial are highly recommended before solving design challenges.
Mostly used for design process and architectural forms. Very easy to change the design and process and produce results. Also great help in 3D printing.
Helps to separate personal calls from business calls.
I don’t think there’s much that I dislike! Very easy to use.
Easy to track which calls are coming into your cell phone line for business vs personal calls if you don’t have a separate business cell phone.
Grasshopper, once set up, is easy to use to receive calls.
It's not the easiest to use for outgoing calls. We typically just end up making calls from our direct phone numbers instead of bothering with using Grasshopper for outbound calls.
Grasshopper allows us to use our personal phones under the guise of a different business phone number.
Simple to use for new employees and user friendly to expand users. Scalable
Good for basic system but not enough functionality
Support for and users to get familiar with very reliable.
It allows me to paste a phone number to call rather than using a phone and dial every time I will a new contact.
It doesn't allow me to mute myself while listening to the person I am calling.
It gives me time to call more people in a day. Saves my time too.
We're able to make the dashboard custom to what we find important.
The website is not lovely but it doesn't NEED to be to be an effective product.
Voicemail and statistics
It was easy to sign up and get the phone number forwarded.
When switching numbers, there was a huge delay in when the forwarding would actually become active. Features to ring certain numbers at certain times was confusing and time intensive.
There was no resolution.
We like how easy it was to get up and going and how easily you can manage your users, extensions and settings.
I do not like how there many times is high latency that causes a delay in talking with users on the system.
It did allow us to have a PBX system in a very short period of time and was very cost effective.
Grasshopper allowed you to have a business and a personal line without the hassle of dual SIM cards.
It does not integrate a way to text from your grasshopper number. It doesn’t always track the calls through grasshopper to return phone calls.
I am helping my clients be able to reach me wherever I am. When I am not accessible I simply disconnect in the app.
Ability to use a different number than my own.
The app is glitchy. Some text messages get archived before I've read them. The mobile app doesn't sync properly with the website.
Having a business phone number that isn't my cell number.
They were cheap at the time but has since been out gunned by phone.com.
Their support ignores e-mails sent by paying customers.
Business Phone number
Adequate service. Most companies require some level of security to change primary information... Not this company.
No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and account email was changed, but never sent one prior to authorization. Move your number while you can!
NONE!
Grasshopper was functional via smartphone app and web browser.
The Grasshopper platform was slow, visually outdated, and the smartphone app had multiple glitches while in use - it was often easier to close the app and start over when attempting to make a second or third call in a row.
Grasshopper had good security through the VOIP need to hide your personal number.
Grasshopper is a great service ... until you cancel. Then ... not so much!
I cancelled my account and requested a refund as they withdrew $464.78 from my account on June 25th, 2022. I called on that date and they confirmed a refund. Fast forward to July 02, 2022, and the rep had no record of a refund OR a cancelled account. He stated he would process the cancellation and refund and confirmed this would all be sent via email. No email came. Grasshopper owes me almost half a grand. Called twice and was told both times a refund would be issued. I am now going to file a chargeback against them in order to reclaim the money they very clearly stole.
None. They lied to me twice.
Unified phone system. We are a mobile service company and it allows us to have the technicians keep using their own phones and customize our on call schedule. The call blasting is great to make sure no call gets missed.
Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. The name of the caller is visible on the windows app, but it does not get recorded in the call log. While the messaging system could handle pictures it seemed to be limited to that and no other file types. The worst part, in my opinion, is that when porting our numbers away from grasshopper we would be losing access to our SMS/MMS records, with the only way to retrieve them is by taking screen shots. With thousands of messages from the past few years, it is not a feasible task, so we will either lose access to our records or continue to pay a hostage fee. Some of their support staff were somewhat sympathetic to our issue, but there was nothing they could do.
A couple of years ago I was traveling and didn't have a roaming package and I missed some calls and texts because of it. Grasshopper was a good solution, for next time I traveled, I could keep up with my texts, phone calls, voicemails.
Very affordable. I like that they have an app that you can use to access your voicemails and texts.
Accuracy of the Inbox is VERY poor. Their tech support has told me that the app will log out automatically after not using for a while. The problem is there is no indication to the user. When they open up the app again, it shows several voicemails in the Inbox, but they are not all really there! This is very confusing to my users. Every other app that I have will automatically update the Inbox upon opening, or refreshing. Grasshopper does not. I strongly dislike this aspect! I may look for an alternative to this service.
More graphical interface than calling in to retrieve audio voicemails.
We used this service for almost 5 years without issue. It was reliable 99%.
After almost 5 years, they lost ownership of our business phone number. We are now on week 2 of this issue and we don't have any solutions from them while people who call may think we are out of business. The customer service has been odd - we only speak to "level one" techs who dont know what is going on with the other levels. We told them when we called that our number appears to have been hijacked. They came up with another reason it wasnt working. Then a week later stated that the number was out of their possession.
We realized that we need to move to another service. Their customer service doesn't seem to understand the urgency of this being out business line and what it means for our company.
I liked the idea of Grasshopper - a low-cost phone system where I could get up and running right away.
The service and execution were poor. I signed up for a trial, configured everything and then went to upgrade to paid. I could not upgrade to paid. It continued to error out. I contacted support (phone and email) and was told that my trial was broken and that I needed to create a new account. When I called, the phone service was horrible and kept breaking up. I have used Vonage business for years from this same location and never had quality issues like this. I could not create a new account using my same email. I asked that they delete the account so I could create a new account. They told me they could not delete it and that I needed to call billing/account retention to delete it. If I did that, I couldn't just move over the number. I reached out to support again, sure that this craziness was a mistake. Nope. This is how they treat you. It went from being a solution to meet my needs to being about them and their sales numbers. I had been planning to sign up for an annual plan. I am so thankful this happened - after experiencing their support I have decided it it worth the additional cost and signed up with RingCentral instead.
I was solving the need to have an external non-profit phone number with two users.
I paid for an annual account with them for less than 30 days. The account was opened on March 5th, i called today (April 3rd) to cancel my account because grasshopper lacks the features I need to operate my business. The rep on the phone asked why i wanted to cancel and after I told her i went with one of their competitors (ringcentral) she said refunds are not authorized. When asked to speak with a supervisor she said noone was available at the moment and hung up on me. This is the worst customer service!!
Poor customer service - representative hung up on me
no
The overall ability to transfer calls (if it worked) would have been a nice feature to utilize in our office.
Super obnoxious alert tones interrupt phone calls already in progress and damage sensitive hearing. I have never had a clear call through Grasshopper. I have tried to uninstall, adjust settings...etc. with zero success. Used up a lot of my mobile battery.
Purportedly, the Grasshopper app should be allowing us to transfer calls seamlessly from our main office to any extension, however, this has never worked for me, even with adequate tech support.
Their startup rates don't appear to be bad. Options also appeared to be what I was looking for in a temporary phone system until the startup company would be in operation. If you don't like it under the 30 days, they will cancel the account. That was the only thing support did quickly, in less than three hours.
Unresponsive support. Contacted them first as phone calls did not show company name, only town which made the calls look like they were coming from a telemarketer. First contact with support asked about this problem. The response was we need your PIN number. Nothing about the problem in question, just we need your PIN number. I provided the pin number, and the response a day or two later was positive, and I provided the company name we wanted to have. No response, no correction. I followed up again, and again, two weeks later no response, no correction. If I can't get support to respond or address a problem, I don't want to entrust them with my phone service.
Needs a centralized local and 800 number for a startup. Utilizing cell & various home/office numbers to contact associates does not work.
It has a fair amount of flexibility once you learn how to use it. You can record your own messages or use their editor. It's fairly easy to make your own greeting.
Not great customer support, it's rather expensive, and it offers nothing unique. My one experience with support was less than stellar as the woman sounded like she was 12 and had zero knowledge of the system. It was incredibly frustrating.
We actually just switched from Grasshopper to RingCentral, so we are bundling our need for individual numbers for VOIP with web demo software, thus replacing both Grasshopper and gotomeeting.
Looks simple and easy to administer online
Numerous attempts to make mobile app work failed despite three different solutions proposed by help desk. The mobile app is required to make outgoing calls on the number so the system is useless to me without it.
Trying to direct incoming calls to a central number and distribute them to people with various mobile numbers.
It works... mostly, and once setup is easy to just carry on using. It does what it says on the tin, but it's a small tin.
Functionality is lacking compared to competitors and the interface has room for improvement. Help documentation is lacking and support is embarrassingly slow.
Using Grasshopper as a Virtual PBX to route calls to staff in multiple locations.
