Grasshopper Reviews & Product Details

I love that you can add as many extensions as you need. The transcription and ability to forward the voicemails to others is extremely helpful.

Sometimes, the updating of voicemails takes a while to get to my phone when I open the app.

Ability to use cell phones without customers knowing your cell phone which keeps things separate and private. The ability for the owner, me, to be able to see what calls are coming in to all the extensions - provides some oversight.

I love how simple it is for a company on the go. I can be reached anywhere and do not have to give out my cell phone number.

Nothing at this point. I would recommend for any start up business.

Reliable access to 800 number.

I love that I can easily check business voicemails or call clients while away from the office. The transcription of voicemails makes it easy to prioritize my communication without having to spend time listening to each message.

I don't like that there is no caller id for incoming calls, it just shows up as my office phone number calling me. Screening calls as they come in is nearly impossible.

My business operates with multiple independent contractors sharing office space, so it is impractical to have a physical phone system. Grasshopper allows us all to have our own phone extension so that our clients can contact us directly.

I like that it is possible to forward a call to multiple numbers, and easily change which numbers are receiving calls. It is easy to track calls and report on how many have been received, and the amount of time spent on calls.

It can take a while to understand where to find certain settings and features

We were using one number for our support line, that was based in one location, and had to be physically logged into. This caused issues when staff could not get to work or were working off site. Grasshopper has enabled us to successfully run a helpdesk from any location with ease.

It's great to be able to have multiple phones connected to one number. If I happen to miss a call coming in, it will go directly to my colleague to take so we won't miss any inbounds.

The UI of the site and our internal view is a little difficult to navigate, I set up multiple bookmarks so I go directly to the pages I need most.

We do not have physical phones so we have to use our mobile phones for incoming calls. We have to put a number on our website, and nobody wants to volunteer to put their private phone number up.

once you understand the logic behind the programing, is very easy to create amazing forms and objects.

hard to understand the logic at first, a lot of self learning.

the program very useful, but not a lot can understand.

Very simple to use interface for the end users. It only took about 20 minutes to set our company up.

The Android app needs some work. It appears that the iOs app works just fine, however.

No dedicated home office and a mobile workforce located across the country.

Ability to use my personal mobile phone and the grasshopper mobile app to make calls from our office number

No voice transcription or caller ID with basic subscription packaged. Could use an upgrade to the UI as well.

We are forwarding incoming calls to the right channels/teams in our company. Eliminating using more expensive products that don't suit our current small startup needs for managing callers.

It allows for easy logical operations and parametric modeling. The product ships with tools that can be used to do a lot, while allowing users to install unlimited plugins that suit their specific area of use

The memory consumption becomes huge once large amount of data is entered. In grasshopper alone, it's impossible to deal with large projects.

It allows for fast prototyping and manipulation. The solar studies and environmental analysis plugins allow design to be site specific.

call forwarding, extensions capable of long outgoing messages, unlimited extensions and forwarding, fax number

would be better to have all the prompts for setup in one location instead of opening segments

call screening, can use a different number instead of cell phone. Outgoing messages to qualify customers saving time spent on calls.

The ease of use, messages sent to my email, easy to navigate website and call history online.

The fax function isn't working for us. Not sure why, and Grasshopper hasn't been able to fix it. We may have to switch companies as a result.

We are able to receive voice messages immediately. Grasshopper has made that easy.

I appreciate the flexibility with being able to use app or web based services.

They do not have the ability to send or receive picture messaging.

Ability to use personal cell phone with a work phone number.

It’s very easy to add/delete extensions, route calls to employees’ cell phones, receive faxes via email notification. I like the spell by name directory feature. This feature has proven helpful when employees have left. We don’t have to constantly update the recording

I would add more variety to the hold music selection. Being able to upload personalized selections would be a nice feature. Other than that, I really don’t have any dislikes. Grasshopper has proven to be an all around great choice

We gave up our landline and the cost/maintenance associated with it. I can very easily manage office closures and temp workers.

I like that is basically just an app on your phone and that your personal phone number will not show up when you dialing out. It's easy enough to use and you can track your voicemails on their website or straight on the app.

Sometimes it can drop calls and there can be a lag when receiving calls. It can also be time-consuming to listen to the number since it does not appear on your phone screen and just the number associated with your Grasshopper account.

Much more cost effective for small and growing teams exploring options for phone equipment and plans.

The interface is easy to use and edit effortlessly.

It requires a different approach in the design process and it can be quite challenging to successfully use it from scratch. Some research and tutorial are highly recommended before solving design challenges.

Mostly used for design process and architectural forms. Very easy to change the design and process and produce results. Also great help in 3D printing.

Helps to separate personal calls from business calls.

I don’t think there’s much that I dislike! Very easy to use.

Easy to track which calls are coming into your cell phone line for business vs personal calls if you don’t have a separate business cell phone.

Simple to use for new employees and user friendly to expand users. Scalable

Good for basic system but not enough functionality

Support for and users to get familiar with very reliable.

We're able to make the dashboard custom to what we find important.

The website is not lovely but it doesn't NEED to be to be an effective product.

Voicemail and statistics

Grasshopper allowed you to have a business and a personal line without the hassle of dual SIM cards.

It does not integrate a way to text from your grasshopper number. It doesn’t always track the calls through grasshopper to return phone calls.

I am helping my clients be able to reach me wherever I am. When I am not accessible I simply disconnect in the app.

They were cheap at the time but has since been out gunned by phone.com.

Their support ignores e-mails sent by paying customers.

Business Phone number