Grasshopper Pricing Overview

Grasshopper is cost effective and easy to use.

I wish it would show the caller ID and allow us to transfer calls to different extensions.

We use grasshopper for call forwarding and texting.

Desktop and mobile apps. Great for working at home.

Texting is limited. Contacts are not available in the desktop app.

Always have access to my phone number

The best thing about using Grasshopper for our phone system is the setup. Working in a startup, everyone is on mobile for calls, but using Grasshopper allows staff to continue using their personal phones without giving out their personal phone number to every person they contact. Since voicemails are also sent to each user's email, forwarding to the correct person is very easy to do. An optional feature is also voice to text for all voicemails. If you are in a meeting, it's very helpful to be able to read the transcribed messages in your inbox and respond to urgent messages instead of having to step aside to hear your voicemail.

Some of the features are not intuitive because you are using your mobile phone, desktop, or the app on your phone. The most frequently used feature is call transfer, and I have to look up how to do it every time or give the caller the correct extension and ask them to redial. It would be very helpful to have a transfer option built into the app itself.

A full phone system is very expensive and desk phones take up a lot of space. As a startup, it's much more cost effective to use Grasshopper's virutual phone system. It takes little to no time at all to learn the system since you are already using your own phone. Setting up a new user take 5 minutes and there is quite a bit of personalization (time zone, hours, how many rings, etc).

The call forwarding feature is awesome. It allows anyone at our company to work from anywhere and still not miss a call. Also, I love the fact that all users can dial out from our same business line. Additionally, it was great that we were able to transfer our phone number from our current service provider for free with no delay in receiving calls.

Would love for us to be able to send outgoing faxes in addition to receiving inbound faxes. This would be a great added feature, even if it cost a little extra.

It is great that we were able to set up extensions easily to be able to better serve our customers based on their needs and the call forwarding feature helps us to not miss a phone call. This allows us to provide better customer service. If a call is still missed then all users for that extension get an email with a voicemail, so the caller can be contacted back as soon as possible.

I like the convenience of forwarding my calls. I like the voice mails converted to emails.

There is nothing I dislike about Grasshopper at this time.

More cost effective for my business.

The rates and the customer service are the best. The fee I paid for the professional voice over for my line was well worth it!

There really isn’t anything I dislike . I have had now issues to remark on

The problem I am solving is having a dedicated line separate from my personal number, that is very affordable and lejfrssional . One huge benefit is that the Grasshopper line routes to my cell so I am always connected to my business if needed

The price and the fact that there is a very easy way to route incoming calls.

There is really nothing that I dislike.

The problem is that I primarily use my cell phone for business and I do not want everyone who needs to reach me to have my personal cell phone number. I especially love the ability to easily listen to the messages left to me since they are emailed to me. It is a huge time saver!

It provides our company much more flexibility, yet costs us less money than we were paying with Verizon. It's easy to get in touch with a customer service person when we have a problem to solve.

Tweaking the right initial set up can be a little complicated and confusing, but the Grasshopper customer service people helped us and it's exactly how we want it now.

When our business went from a long-standing bricks and mortar space in NYC to an online-only e-commerce business, Grasshopper provided the perfect solution to meet our very specific needs. While our "office" had became de-centralized, we still wanted to assure our clients that the transition would not in any way effect the outstanding customer service and quick response we provided.