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OpenPhone Logo
OpenPhone
4.8
(1,677)
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OpenPhone Reviews & Product Details

OpenPhone Overview
What is OpenPhone?

OpenPhone adds work phone numbers to your team's existing devices. No new hardware required; all you need is an app.

Company OpenPhone Technologies Inc.
Year founded 2018
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
OpenPhone Categories on Findstack
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Sponsored
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$29.00/month
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Ask Questions about OpenPhone
What OpenPhone is best for?
How does OpenPhone compare to Aircall?
What are the pros and cons of OpenPhone?
OpenPhone Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
OpenPhone Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
OpenPhone Media
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OpenPhone Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 09, 2025
OpenPhone Logo
1,677 OpenPhone Reviews
4.8 out of 5
Small Business (50 or fewer emp.)
Oct 14, 2023
 Source
Overall Rating:
5.0
FA
Frank A.
Founder
Share
"Reliable Network:"
What do you like best about OpenPhone?

Open Phone's network is relaible and i have exprianced the Crystal clear calls quality. They have aTOP-NOTCH Customer Support i have had a issue and they resloved the issue ASAP. Their support Team is Quick and well educated.

What do you dislike about OpenPhone?

There is nothing bad or nagitave about open phone literally nothing...

What problems is OpenPhone solving and how is that benefiting you?

I have a Freight Dispatch business and the major concern was engaging the drivers with the Brokers at the same time, With the Three way calling it was super easy for us to mange the business. Open Phone integration with SLACK and other platforms is a huge plus point. This feature made our life easy and smooth. We did experienced any DownTime at ALL

Small Business (50 or fewer emp.)
Oct 13, 2023
 Source
Overall Rating:
5.0
Terry S. avatar
Terry S.
Website Designer, It Professional
Share
"Simply essential for any new business, especially if working remotely!"
What do you like best about OpenPhone?

OpenPhone was perfect for me to get started with my company as I needed to make many calls to to the US back and forth to get my account setup while not being in the US at the time. I used it frequently because of hours spent on calls with banks and other financial institutions without any issues calling or being called back. What's extremely good is the fact that some services/websites require you use a phone number located in the US. I was easily able to use my OpenPhone number for setup and even get verification codes sent to me! Additionaly, my OpenPhone phone number was easily able to be chosen from a list of area codes corresponding with the state my company was registered in, so I now use this number as my main customer support number! It easily integrades wth my inbox so I receive emails of activity that took place while I was busy with other tasks. OpenPhone is just all around a necesity!

What do you dislike about OpenPhone?

Downsides are the cost monthly at $17/month which is pretty expensive since most startups wont have funds to jump into the yearly plan right away to save money. Compared to the competition, most others are around the $10 per month pricing. In addition to that you will have to pay another $20 or so to get setup for texting US numbers. Specific people from customer support emails can take some time for a response as well.

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone fixed the following problems for me : 1. A registered US phone number to be able to sign up with US services that only work with a US phone number. 2. Receive text verification codes to complete setup of arious US accounts 3. Provides 2 steps verication functionality to receive codes/pins when service need it for security. 4. Unlimited calls to merchants, vendors, service providers and even clients I need to reach in the US. 5. A business phone line, that also integrates everything call and text related for clients in one central location. 6. Call recording 7. Voicemail 8. Out of office autoresponder text and voice greetings 9. Convenient app for Windows to make my default calling app when I click phone numbers on websites. 10. Convenient app for Android to use like a regular calling app on my mobile device with a Contact list and dialling keypad!

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
FI
Flakerim I.
Founder
Share
"Rare service that just works as expected"
What do you like best about OpenPhone?

In today's world it has been hard to find right service without distractions or trying to sell another service or product. OpenPhone just sells phone numbers and its perfect. You install the app and it just works. Support is super friendly

What do you dislike about OpenPhone?

I don't have any thing to dislike right now since they just do what they said will do.

What problems is OpenPhone solving and how is that benefiting you?

Getting US based phone numbers for our newly incorporated business in US.

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
AH
Austin H.
Founder
Share
"Working great"
What do you like best about OpenPhone?

I love that it makes a phone number without having to use my phone number. i also love that i can use my phone still and make this system mobile

What do you dislike about OpenPhone?

having to pay 15 dollars every time i apply for the text messaging. i know its not on them but its annoying and they should bring it up before saying its free on the website

What problems is OpenPhone solving and how is that benefiting you?

none

Small Business (50 or fewer emp.)
Oct 09, 2023
 Source
Overall Rating:
5.0
JB
Jay B.
Founder
Share
"Great for our small business."
What do you like best about OpenPhone?

Great for teams to work and organize across the world! We got it initially for us based but our team has grown to Asia and Central America and this is the perfect software for us!

What do you dislike about OpenPhone?

Could use more ringtones! And sometimes I just want to talk to someone but those are minor complaints

What problems is OpenPhone solving and how is that benefiting you?

International customer service for Airbnb homes

Small Business (50 or fewer emp.)
Oct 09, 2023
 Source
Overall Rating:
5.0
Maclean  P. avatar
Maclean P.
It Technician
Share
"I adore this software"
What do you like best about OpenPhone?

I adore this software since it is very easy to operate

What do you dislike about OpenPhone?

The amount doesn't communicate back and forth with HubSpot

What problems is OpenPhone solving and how is that benefiting you?

openphone is perfect

Small Business (50 or fewer emp.)
Oct 08, 2023
 Source
Overall Rating:
5.0
JW
John W.
Founder
Share
"OpenPhone Unveiled: A Comprehensive Review of Features and Functionality."
What do you like best about OpenPhone?

Openphone helps me alot in growing my business.And the best thing in it is the user friendly interface and the quality of call is just amazing.

What do you dislike about OpenPhone?

The downsides of the openphone is that the management of openphone block the account instantly without knowing the fact. They donot even try to reach that person before blocking the account. I must say if there is any problem or some Suspicious activity they must ask the owner of that account to proof it first. Then if you guys find out something fishy then block it. Because when you block the account without asking or informing,it disturbs the whole business. Other downside is thay you are not allowing some regions to signup.

What problems is OpenPhone solving and how is that benefiting you?

Openphone is helping all business who wants to know each step of their employees under one work space and that is the main key in my sight.

Small Business (50 or fewer emp.)
Oct 07, 2023
 Source
Overall Rating:
5.0
Mike R. avatar
Mike R.
Founder
Share
"Smooth and easy experience - very user friendly."
What do you like best about OpenPhone?

The best part about OpenPhone is that it can be used from our desktop using a headset, or on the go via our cell phone. I have access to my busines line from whereever I am so that I do not miss a call. Great service for text as well! The few times I had questions about set up, the support team was readily available and made the process very easy. I use open phone every day!

What do you dislike about OpenPhone?

OpenPhone is great! Although I wish I had the ability to open up a second line with the same account so that I can have other employees answer calls. I also wish it had the ability to do FaceTime calls. Hopefully these enhancements come in the future.

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone has allowed me to start my business and have a dedicated line so my customers can reach me, recieive updates on thier work orders, and send referrals. It has made it easy for me to scale up within my first 6 months of business. The ability to record calls has also provided an avenue in which to train my team and give feedback so that we close more sales.

Small Business (50 or fewer emp.)
Oct 05, 2023
 Source
Overall Rating:
5.0
BL
Benjamin L.
Founder
Share
"FF"
What do you like best about OpenPhone?

Best part of openphone is that they are trying to become better day by day

What do you dislike about OpenPhone?

some issues during using it, Sometimes it is going down and we are having troubles with our coustomers, Will be better don't have those so we will not have problems with our coustomers

What problems is OpenPhone solving and how is that benefiting you?

team comunication And more phone numbers in one user tracking empolyees

Small Business (50 or fewer emp.)
Oct 04, 2023
 Source
Overall Rating:
5.0
MA
Mark A.
Founder
Share
"Openphone performance"
What do you like best about OpenPhone?

Easy to use. No problems. Provide analytics. Managebale. Can create groups with in the app.

What do you dislike about OpenPhone?

Automatic logouts are not available, if some device is logged in it will not logout even if passcode is changed

What problems is OpenPhone solving and how is that benefiting you?

Sales calls and MMS sending. It is very easy to send text msgs and unlimited calls feature.

Small Business (50 or fewer emp.)
Oct 04, 2023
 Source
Overall Rating:
5.0
SA
Sameer A.
Founder
Share
"Best reliable Voip Services"
What do you like best about OpenPhone?

The best and friendly user interface. It's very easy and efficient to use. They have the best customer support

What do you dislike about OpenPhone?

Openphone doesn't have the call support or live chat

What problems is OpenPhone solving and how is that benefiting you?

Openphone is solving high volume calls inbound and outbound handling problem both at the same time.

Small Business (50 or fewer emp.)
Oct 03, 2023
 Source
Overall Rating:
5.0
CT
Charles T.
Founder
Share
"Perfect for my business"
What do you like best about OpenPhone?

This is a very intuative easy to ues app for my business. clear communications with great features!

What do you dislike about OpenPhone?

I'm thinking..... right now there is nothing that comes to mind, it just works for my business and work well. Really that is all you ask for.

What problems is OpenPhone solving and how is that benefiting you?

My customer can reach me anywhere at the times that I set to be open!

Small Business (50 or fewer emp.)
Oct 03, 2023
 Source
Overall Rating:
5.0
JH
Joseph H.
Founder
Share
"The Openphone services is too good"
What do you like best about OpenPhone?

I'm using the open phone app since one year ago and it's really smooth and preferable

What do you dislike about OpenPhone?

help line is very responsive they response to the client within the time

What problems is OpenPhone solving and how is that benefiting you?

i'm calling to my clients from this number and that's too easy for me

Small Business (50 or fewer emp.)
Oct 02, 2023
 Source
Overall Rating:
5.0
ZU
Zain U.
Founder
Share
"Best in the Market"
What do you like best about OpenPhone?

I have been using openohone since 1 year and 6 Months. Its been wonderful and exceptional services. Starting from its UI, Its very easy to use and super friendly for our team. The Features of tagging a team in chat its very productive. We are using Openphone on daily basis to communicate with our team and clients. They have been putting the efforts to roll timely updates. When ever I needed help or had an issue related to my account, their customer support was just there for me and belive me their customer support is amazing. They just reply with in 30 minutes most of the time and its super fast if compared to their competitors which take hours if not days. Our whole team is using openphone, Never faced connection issue's or bad services from them. Finally for pricing, There pricing is affordable and very competetive. They are charging atleast 3-4x less then their competitors but providing 3x-4x extra services. Amazing to be using Openphone since this long and Not a single time i thought to switch it.

What do you dislike about OpenPhone?

Back in 2022 when I started to use openphone, I hoped they add hold feature and call transfer function which their support told they are working on it. And they have added that feature in their upgraded plan.

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone is solving my prblem of communicatiing with clients on day to day basis. Its quality of Voip is amazing and their pricing is affordable.

Small Business (50 or fewer emp.)
Oct 02, 2023
 Source
Overall Rating:
5.0
AR
Ali R.
Founder
Share
"Quality and Services are top Notch"
What do you like best about OpenPhone?

I am using opephone since atleast a year now. Here are my top favourites about it 1. Amazing UI enriched with all features to improve using this software 2. Call quality, Messages and Recording are top notch, Nothing better then them. Not even Ring Central. I have been using ring central and switched to opephone becuase of their amazing quality 3. We are using it on daily basis, No interruptions at all. 4. Customer Support is amazing, We know if there will be any kind of issue they are eager to resolve it. 5. Pricing is very vey competitve, Belive me they are providing way beyond what they charge. Finally, I am fully satisfied with Openphone and been their regualr user since 12 months.

What do you dislike about OpenPhone?

In start there was some issue regarding messages not sent but they fixed that

What problems is OpenPhone solving and how is that benefiting you?

Robust Quality calling without any interuption and bad quality calls

Small Business (50 or fewer emp.)
Oct 02, 2023
 Source
Overall Rating:
5.0
EA
Eric A.
Founder
Share
"Superb Quality VoIP"
What do you like best about OpenPhone?

Openphone has been the most reliable VoIP i have used till date. 6 Months and ongoing without any interuption and easy to use. They take care of everything when ever there is an issue as thier customer support is fast and resolves issue instantly. Openphone is daily driver for my routines calls. UI is amazing, Call recording quality is good. Thier pricing is very low too. They have added extra features such as call hold and transfer to any team member in thier upgraded packege. Overall best of the best.

What do you dislike about OpenPhone?

Sometime delay in texts but they have improved it

What problems is OpenPhone solving and how is that benefiting you?

Day to day call connection imrovement

Small Business (50 or fewer emp.)
Oct 01, 2023
 Source
Overall Rating:
5.0
HH
Haroon H.
Founder
Share
"All in One !"
What do you like best about OpenPhone?

With comes the openphone, I have the reliability of making calls and send texts to my clients over US. The new feature, AI summary is outstanding, there comes many times when I had hardly hear the person on the other side but on the detailed summary and AI summary I have all the details now that I may have missed over the call. That's remarkable actually

What do you dislike about OpenPhone?

There's nothing like any dislike but I'd really want some updates on openphone call. Like, I should be able to call 2 persons at a time with 1 on holding and 1 on the call, sometimes it is really frustrating and it'd be really appreciated if they can add this feature. One more thing is I'd really really want them is to have the customer support 24/7, like with the startupI understand not possible with this low proce compared to others. But still one can ask :)

What problems is OpenPhone solving and how is that benefiting you?

I had terrible experience before with other VoIP providers by them signing me up with so much not user friendly manual. Other thing that I have now with openphone is the lower price and no one in the market is giving them liek they are I mean unlimited calls and texts with just $10/month. It is cheaper than a coffee!

Small Business (50 or fewer emp.)
Sep 29, 2023
 Source
Overall Rating:
5.0
Nritya S. avatar
Nritya S.
Empowerment And Motivational Public Speaker, Writer And Educator. Areas Of Expertise Include Courageous Leadership, Resilience, Empathy, Social Justice And Women's Rights
Share
"Smooth International Business Calls"
What do you like best about OpenPhone?

Easy integration and use, daily calls. Good customer features and support.

What do you dislike about OpenPhone?

Poor voice quality during implementation and calls drop.

What problems is OpenPhone solving and how is that benefiting you?

Making calls from Dubai to US smoothly. No hassle at all!

Small Business (50 or fewer emp.)
Sep 23, 2023
 Source
Overall Rating:
5.0
CN
Corey N.
Doctor
Share
"Better than the much more expensive Nextiva!"
What do you like best about OpenPhone?

Honestly, I like that it just works. I moved from Nextiva and constantly didn't get calls to my pc and the calls were difficult for customers to hear. I contacted support once because I oculdn't add contact names and have them save correctly. They couldn't fix it. Openphone simply works and the layout is great.

What do you dislike about OpenPhone?

I dislike that it doesn't have efax built in. I wish call transcription was part of the regular service, but that's just wishful thinking!

What problems is OpenPhone solving and how is that benefiting you?

I use it for my main business line at my health clinic. It works better than my local phone provider and nextiva so far. I love how easy it is to add contacts and how it keeps things organized.

Small Business (50 or fewer emp.)
Sep 22, 2023
 Source
Overall Rating:
5.0
DB
Debbie B.
Founder
Share
"Great New User Experience!"
What do you like best about OpenPhone?

OpenPhone's platform provides the services I need for my start-up business and the price point is excellent. Set-up was very simple. Although I was apprehensive about customer support when there was a validation issue with my first payment, it was resolved quickly and professionally with a courteous email to confirm all was well.

What do you dislike about OpenPhone?

As a new user, I haven't found anything to dislike so far!

What problems is OpenPhone solving and how is that benefiting you?

It is a reasonably-priced option with features I need to add a separate business phone line to my personal cellphone.

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