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OpenPhone Logo
OpenPhone
4.8
(1,677)
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OpenPhone Reviews & Product Details

OpenPhone Overview
What is OpenPhone?

OpenPhone adds work phone numbers to your team's existing devices. No new hardware required; all you need is an app.

Company OpenPhone Technologies Inc.
Year founded 2018
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
OpenPhone Categories on Findstack
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Ask Questions about OpenPhone
What OpenPhone is best for?
How does OpenPhone compare to Aircall?
What are the pros and cons of OpenPhone?
OpenPhone Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
OpenPhone Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
OpenPhone Media
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OpenPhone 1
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OpenPhone Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 01, 2024
OpenPhone Logo
1,677 OpenPhone Reviews
4.8 out of 5
Small Business (50 or fewer emp.)
Jul 23, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"OpenPhone amazing for teams!"
What do you like best about OpenPhone?

My team has been using OpenPhone for several months and love that we can call and text from our phones and computers. Managing business contacts for our startup has been really easy with OpenPhone. Highly recommend!

What do you dislike about OpenPhone?

No issues - Customer service has been great!

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone has allowed my sales team to manage their business calls on their own mobile device. They can call & text from their device and from their computers. It’s awesome!

Small Business (50 or fewer emp.)
Jan 17, 2024
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy set-up and does everything I need it to do for my small business."
What do you like best about OpenPhone?

I like the ease of set-up, the simple user interface and the price compared to competitors with less capabilities.

What do you dislike about OpenPhone?

The downside is you have to pay an extra fee of $60/year for each additonal phone number.

What problems is OpenPhone solving and how is that benefiting you?

I needed two lines for each side of my business and voicemail capabilities to take calls and recieve information without me picking up the phone.

Small Business (50 or fewer emp.)
Nov 18, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"New customer"
What do you like best about OpenPhone?

Research was easy, phone calls with questions were answered quickly and efficiently. Still working to get all our numbers ported but so far the process has gone well.

What do you dislike about OpenPhone?

No issues at this time but just starting.

What problems is OpenPhone solving and how is that benefiting you?

All our staff are mobile and desk phones were no longer useful

Small Business (50 or fewer emp.)
Nov 13, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great Easy to use phone"
What do you like best about OpenPhone?

It is very user friendly and easy to learn and build out a work phone system.

What do you dislike about OpenPhone?

I wish there was a way to automatically notify people you were calling out to that the phone conversation was being recorded for note taking purposes.

What problems is OpenPhone solving and how is that benefiting you?

Allows for an integrated work phone system

Small Business (50 or fewer emp.)
Nov 13, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great experience"
What do you like best about OpenPhone?

I like that it has an app. I can make changes and even check messages on it. It has been very helful for our company.

What do you dislike about OpenPhone?

Sometimes the service on a call lags a bit.

What problems is OpenPhone solving and how is that benefiting you?

We can have company phone numbers without having to sign year contracts.

Small Business (50 or fewer emp.)
Oct 18, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great product for the price"
What do you like best about OpenPhone?

1. Price - really quite reasonable, given the features and functionality. Even with the additional campaign registry fees, most features are available in the cheapest package at $18.50/mo. 2. Features - Love the snippets feature, text after voicemail is left, conversation organization, etc. 3. Functionality - I have had a few bugs where I was not notified of incoming texts, but those were easily resolved by uninstalling and re-installing the app. I tried 2 other 2nd phone programs before OpenPhone and they were basically unusable / did not perform well; OP is by far superior to those other programs. 4. Customer Support - they are prompt and have addressed any issue 5. UI - very intuitive user interface

What do you dislike about OpenPhone?

I have had a few bugs where I was not notified of incoming texts, but those were easily resolved by uninstalling and re-installing the app

What problems is OpenPhone solving and how is that benefiting you?

1. At the most basic level, I wanted a 2nd phone number (with a 2nd voicemail) for my business. OP accomplishes this - which seems basic but I literally could not get 2 other apps to work properly (they would often default to my personal VM, for example) 2. With it's many features, OP's main value to me is allowing easy tracking and follow-up when a customer reaches out. My automated text replies make sure they know they have reached the right #, sets expectations for follow-up, etc. It beats the heck out of trying to do business through standard voicemail or SMS apps.

Small Business (50 or fewer emp.)
Oct 17, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Open Phone is a very user friendly and consistently dependable phone app."
What do you like best about OpenPhone?

Open Phone has many features that were useful to our company. First, the IT admin can monitor usage of all of the companies Open Phone numbers to make sure that everyone is using them within company guidlines. Second, The ability to tag different conversations for followup, and high importance was very useful for our customer service team. The legal team also found the OpenPhone Customer Support option to export an archive of the entire teams' conversation history helpful when warranty questions came up. The office staff are able to use the web app via their computers, while the feild team can use the phone app. Overall a very good program.

What do you dislike about OpenPhone?

There were only a few issues that came up in our usage of OpenPhone. The main issue we ran into was that our technicians were in areas with poor data connections. They could receive standard SMS messages, but not voice calls. That seemed to be a problem from the cell phone provider more than Open Phone. The other issue is that Copying short sections from a conversation can be tricky. We usually screenshot the conversation, but it would be nice to be able highlight the whole section and just copy it.

What problems is OpenPhone solving and how is that benefiting you?

Lets us use local numbers in the deployement area, and allows Monitoring of all company phone usage.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Quality Customer Support via email!"
What do you like best about OpenPhone?

OpenPhone is a cost effective way to have a business number for your company. It comes with a variety of uses to coordinate with staff. Integration is easy, simply upload the app. Once the app is uploaded, you can receive calls via your current cell phone. Customer support is great. I have always contacted them outside regular business hours and received prompt replies.

What do you dislike about OpenPhone?

The downside of using open phone is that it is a virtual phone number. Virtual numbers are not effective for account 2-step verifications that are intended to work with mobile phones.

What problems is OpenPhone solving and how is that benefiting you?

Open phone has allowed our business to have a local and (800) number business lines

Small Business (50 or fewer emp.)
Oct 05, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A US phone number so you have a US presence wherever you are in the world"
What do you like best about OpenPhone?

Having a US number when doing business or selling your products/services to the US market, is extremely beneficial, especially if you're not based in the states. They make it super easy to create an account, and with their desktop and mobile apps, you can make and receive calls from anywhere.

What do you dislike about OpenPhone?

The biggest downside at the moment (no fault of OpenPhone) is you have to register with US carriers to send outbound text. This comes with additional fees, but I do understand the necessitiy to stop spammers.

What problems is OpenPhone solving and how is that benefiting you?

It enables my business to be able to make and receive calls to/from USA, without paying international call rates. I helps manage calls, and track conversations with potential clients.

Small Business (50 or fewer emp.)
Oct 04, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"High-quality calls"
What do you like best about OpenPhone?

High-quality calls. Feature-rich especially for teams with multiple users.

What do you dislike about OpenPhone?

User-interface could be improved as well as support. It seems to me that security/user verification is prioritised over ease of use.

What problems is OpenPhone solving and how is that benefiting you?

Ability to have a working number without needing a physical connection. Allows me to run my business from anywhere and build a team globally.

Small Business (50 or fewer emp.)
Oct 01, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great product"
What do you like best about OpenPhone?

Transcribed reviews. Ease of adding users

What do you dislike about OpenPhone?

Too expensive. Would be nice to add multiple callers on basic price

What problems is OpenPhone solving and how is that benefiting you?

Multiple people answering same name

Small Business (50 or fewer emp.)
Sep 24, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great service expanding features"
What do you like best about OpenPhone?

Its hard to say anything at OpenPhone is better than the service. They have been great. But they are constantly adding features and functionality.

What do you dislike about OpenPhone?

They do not have a interal group chats. You can chat with a single team member. But it would be nice to internally chat to the whole team.

What problems is OpenPhone solving and how is that benefiting you?

We are all remote workers. It allows us to work like a seamless team that can support each other.

Small Business (50 or fewer emp.)
Sep 23, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Much better than many alternatives"
What do you like best about OpenPhone?

Unlike our previous provider (Grasshopper) which was subject to a 1-2 second delay that they wouldnt explain, OpenPhone has excellent latency and a much, much better app than competitors. It also helps that the pricing is much better, too! We had zero issues porting our toll-free number and the voicemail system is very easy to use.

What do you dislike about OpenPhone?

App is great but needs a bit of improvement - for example, quicker ways to get to my phone tree settings rather than through sub menus under my own profile.

What problems is OpenPhone solving and how is that benefiting you?

I can make/receive business calls from anywhere in the world via wifi or cellular data, which is extremely handy. Competitor apps were not as good.

Small Business (50 or fewer emp.)
Sep 09, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"OpenPhone rocks!"
What do you like best about OpenPhone?

OpenPhone makes it easier to keep track of all SMS communications. Calling feature is a huge plus!

What do you dislike about OpenPhone?

I haven't gotten around to using the mobile app yet, but using the web app sometimes doesn't notify right.

What problems is OpenPhone solving and how is that benefiting you?

Reaching out to clients/customers have never been easier.

Mid Market (51-1000 emp.)
Sep 03, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Open phone review"
What do you like best about OpenPhone?

It was easy to port to OpenPhone and it user friendly

What do you dislike about OpenPhone?

My phone was down for a couple of days, but the communication while they looked to resolve the issue was amazing.

What problems is OpenPhone solving and how is that benefiting you?

Tracking business communication with clients

Small Business (50 or fewer emp.)
Aug 27, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Support from Open phone"
What do you like best about OpenPhone?

Had some issues with the iPhone app. The folks at OpenPhone worked south my throughout my issues. Found the resolution and helped me resolve quicklyz thanks OpenPhone

What do you dislike about OpenPhone?

So far I have no negitive remarks about the OpenPhone app.

What problems is OpenPhone solving and how is that benefiting you?

Call dropping after 2 rings

Small Business (50 or fewer emp.)
Aug 24, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Never had any issues, very easy UX"
What do you like best about OpenPhone?

I enjoyed the user experience as well s the user interface. Whenever we had an issue which was rare, the customer service was there for support.

What do you dislike about OpenPhone?

If you have multiple users it might get confusing who answers, and who is currently using the app, etc.

What problems is OpenPhone solving and how is that benefiting you?

Having a number for our customers in the US

Small Business (50 or fewer emp.)
Aug 24, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A Whole of Bang for Your Buck"
What do you like best about OpenPhone?

Reasonable cost especially for additional lines.

What do you dislike about OpenPhone?

That seemingly lack of any desk phone support

What problems is OpenPhone solving and how is that benefiting you?

Low cost VOIP option along with call tracking features

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Happy with this phone service"
What do you like best about OpenPhone?

Open Phone is to have a convenient way to have a business phone line without carrying two phones.

What do you dislike about OpenPhone?

Sometimes, group messages are not in order but messages to one person are generally received and on time.

What problems is OpenPhone solving and how is that benefiting you?

I find it easy to have an app on my personal phone rather than carry two phones.

Small Business (50 or fewer emp.)
Aug 20, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great app"
What do you like best about OpenPhone?

Very cheap, easy to set up and easy to use, it is the ideal app for a small business

What do you dislike about OpenPhone?

The only downside is that you can not hop on the same call while another user is calling customers, it would be very useful in order to give live instructions

What problems is OpenPhone solving and how is that benefiting you?

Great to get a toll-free US number as a foreigner

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