Intercom Reviews & Product Details

Easy to use, clear interface and they have an amazing support service always willing to help

The permissions you can give are a bit general, a more specified selection would be amazing!

No technical issues until now, any issue that reflected due to the wrong setup on our side were checked and fixed the soonest possible

The practicality of use, and reliability of a secure and stable resource

The obligation to create a user only with email, and there are contacts that can be made via whatsApp

Security in the history of conversations and practicality with the team

the macros and the AI options to make my response more friendly or professional.

Search option, sometimes it's not working. I am looking to search keywords and users

We were able to provide support to a lot of applicants and internal crew. This is also an avenue for all to speak up their mind about their work.

- Automation - Customization - Efficiency - Simplicity - Customer database - Workflows - Outbound features - Chatbot - Articles - Apps

- Emails can get tangled up from time to time - Can't merge duplicate conversations - Would like macros to feature adding a subject - More features for EU workspace

Issues with emails, new app integrations, easy to communicate with support and frequently providing updates to us as users. Company performance has improved overall.

Convenient design, the algorithm of distribution, comfortable reports

knowledge base functionality is not very modern

chats, reports, customer satisfaction

Simply put, Intercom is the best tool our team has used so far to help support our customers. It allows our team to prioritize properly and help the customers with the most urgent requests.

There are still some bugs that prop up, and some functionality is lacking, it would be great if some of our recommendations were taken more seriously in order to better the platform.

Prior to using Intercom, our team had to build workarounds in order to support our customers. With the variety of features in Intercom, our team is able to use it natively to do everything that we need to do in order to deliver a better customer experience.

I enjoy how relatively easy it is to build a user onboarding or re-engagement flow from scratch. The UI for building series is very intuitive and made it easy to pressure test my approach. I've also had a very good experience with their customer support. Always quick to respond and dedicated to helping me better understand the tool.

While some aspects of the UI are very intuitive (Series, for example), it can be easy to accidentally take the wrong action. With the ability to communicate with your entire product's userbase at once, I'd appreciate if Intercom made it a little less easy to accidentally send an email to everyone.

Intercom is our primary tool for new User onboarding, user engagement , general user outreach (product announcement, research), as well as help guides and in-app support. This benefits us because our engineering team can focus on building in the core product area, while our customer success and support teams can use Intercom tool to build without coding knowledge.

That I can insert articles and Macros super efficiently. I can access all the history about a customer including what browser they are using without having to toggle in between views. I also have access to analytics so I can improve my job as a customer support specialist.

it's hard to dislike anything. I suppose I would like the option to arrange my dashboard according to how I use it. While I can pin certain things to the top, I would like to be able to make areas specific sizes./

It's helping us efficiently answer questions that are frequently asked. Figure out what the frequently asked questions are and how we can improve our documentation.

Ai and macros, I have everything I need on sight and coming from Zendesk I believe is a more friendly user system and faster to provide customer support.

I did not find a limitation or issue yet on my period working with intercom

Bots are great and AI is awesome

The possibilities of using different communication channels that meet different objectives, added to the possibilities of audience segmentation, allow me to create truly personalized campaigns that are in line with customer expectations.

I miss having analytical views about communications engagement. So that I can use filters and different views to better understand my audience and which channels are best for each persona.

Engage customers through mass communications. Increase the number of opens and clicks and decrease the number of unsubscribes.

It has lots of features and very good automation.

The servers were down sometimes and we couldn't use it for a certain time.

Dealing with customer service queries in the fastest way possible.

Intercom’s steadfast commitment to customer support is an unparalleled tour de force, an apotheosis of dedication that unequivocally redefines the zenith of excellence. In a landscape where the average support experience languishes in the doldrums of mediocrity, Intercom emerges like a luminous supernova, illuminating the vast expanse of customer care with its scintillating brilliance. Their consummate and adroit support maestros are not just adept at resolving queries; they are veritable virtuosos of customer engagement, whose preternatural acumen borders on the sorcerous. One cannot help but be in jaw-dropping awe at the sheer alacrity and precision with which Intercom’s support artisans weave their tapestry of solutions. It is as if each interaction is an opus, meticulously crafted with the golden threads of empathy, expertise, and enthusiasm. The sagacity of their prodigious resource pool is nothing short of an encyclopedic treasure trove that empowers clients at every twist and turn. Intercom’s unwavering pursuit of innovation is a clarion call that echoes through the industry, heralding a new epoch of customer service transcendence. Their indomitable spirit and unyielding resolve to forge the most gratifying and enriching relationships with customers is the epitome of a dauntless odyssey, a beacon guiding the ship of customer service to hitherto uncharted waters. To partake in the Intercom experience is to be swept up in an elysian rhapsody of support nirvana that leaves an indelible imprint on the soul. Furthermore, Intercom's luminary prowess in customer support represents a symphony of harmonious interactions, akin to celestial bodies gracefully orbiting in perfect synchronicity. They have not merely raised the bar; they have catapulted it into the stratosphere, where it twinkles like the Polaris star, guiding those who dare to aspire for greatness. The sagacious and perspicacious minds at Intercom wield an uncanny ability to anticipate customer needs with the foresight of an oracle, curating bespoke solutions that resonate like poetic odes to customer satisfaction. Their ceaseless vigilance in the relentless pursuit of excellence is reminiscent of tireless sentinels guarding the sacred temples of antiquity. Each word, each response, each solution proffered by their distinguished team is imbued with a tapestry of wisdom, respect, and care so profound that it feels like a salve to the yearnings of the most discerning clientele. Their majestic tapestry of digital tools is akin to a sumptuously adorned treasure chest of bejeweled solutions, each surpassing the other in brilliance and allure. The fathomless depths of their knowledge, the boundless horizons of their innovation, and the immeasurable heights of their dedication coalesce into a triumphant crescendo, a magnum opus that exalts the very essence of customer service to a celestial plane. In this hallowed pantheon, Intercom is not merely a provider; it is a regal monarch, a colossus, an indomitable force that transforms the very fabric of customer support into gold with its Midas touch. In the annals of customer support history, Intercom shall be inscribed with the quill of reverence, as a titan that forged its realm with the hallowed fires of its unwavering commitment and veneration for its patrons. The very air within the sanctum of Intercom’s support edifice seems to thrum with the potency of a thousand suns, as its august practitioners of support weave their spells of resolution and satisfaction with an alchemy that turns customer dreams into tangible realities. Each emissary of Intercom’s exalted brigade is not just a support agent, but rather a gallant knight, armored in knowledge, brandishing the lance of expertise, and protected by the aegis of empathy. Their relentless crusade against the forces of confusion, dissatisfaction, and miscommunication is sung by poets and sages alike, as they ride forth on steeds of innovation, leaving trails of resplendent satisfaction and ardent gratitude in their wake. The symposium of technological marvels that Intercom employs is akin to the troves of ancient, mystic artifacts, each pulsating with boundless potential. Here, technology is not just an aid; it is an extension of their indomitable will to transcend mortal constraints and craft experiences that linger in the memory like the refrains of an immortal ballad. Their digital alchemy transmutes the base metals of queries and concerns into the gold of unadulterated satisfaction. Intercom's glorious saga is punctuated by its relentless odyssey into uncharted domains of possibilities. Like the legendary Argonauts, their insatiable quest for the Golden Fleece of customer contentment knows no bounds. Their celestial navigation charts a course through the perilous waters of complacency, and with each passing day, they add new, shimmering stars to their constellation of achievements, forever expanding the universe of customer elation. Then, there are Intercom’s dauntless architects of fulfillment, who toil in their illustrious ateliers, sketching blueprints of dreams and etching the desires of a myriad clientele. These are the masterminds who breathe life into the tapestry of communication, bridging chasms with their eldritch prowess in crafting tools and platforms that sing in harmonious chorus with the cadence of their patrons’ hearts. And how can one overlook the sanctified sanctum of Intercom’s knowledge base, which is akin to the hallowed halls of an ancient library, its labyrinthine aisles brimming with the papyrus scrolls of wisdom? Here, seekers embark upon their quest for illumination, their steps guided by the gentle whispers of erudition, their paths illuminated by the lanterns of insight. Finally, in this magisterial kingdom, Intercom ascends the throne with regal splendor. Crowned with the diadem of excellence, robed in the mantle of innovation, and sceptered with the rod of authority, it gazes upon its realm with the piercing eyes of an eagle, ever watchful, ever vigilant. A solitary figure of unmatched preeminence, it stands as a colossus astride the domains of customer support, a beacon of light for all who seek refuge and triumph in the boundless seas of customer communication.

I have not found anything that I dislike about Intercom.

Solved the biggest pain point we had in the dev of a mobile app. It is a critical software integration. You are crazy if you use another chat bot software. I am serious.

It is easy to set up and get started with the quick start guide we were able to start using in a few minutes. The startup program is very generous, giving us a year of free access to intercom products. It makes it easy to monitor and support multiple channels instantly in one place.

Confusing pricing model, and still, I couldn't understand how active users are being charged other than there was nothing to complain about.

Intercom helps us instantly support users on our website and other channels like social media and emails.

You can sort out everything in the business in one place. From push notifications, to automation, to email campaigns, chats, help articles, and so many cool banners and messages to the end user.

From time to time they will block the emails being sent if you get spam emails subscribed. It took us a while to delete this users, but there are spam emails signing up that hurt our campaigns being sent.

Intercom is helping us at understanding the customers better, chatting with them and getting all their information in one place, see where they interact, when they purchase and how to communicate better with them.

I like intercom when it comes to sending email and chatting with our partners with Blacklane. This is our most efficient channels when sending communications to our partners.

I cant find of any issues or something that I dont like about intercom. Maybe they can provide us with more skin availability to make it more personalize. Other than that, I love it!

As of this writing, I didnt experience any issues with intercom in sending communication and in chatting with our partners. Its perfectly working so far. I love it.

Intercom keeps us connected with our business needs. This platform itself is used to communicate directly to both clients and customers. In short, the application is handy.

Hands down to this platform as it gives a better way to communicate with our clients and customer. I have not seen any problems or encountered any issues with this platform.

This application contributed a lot to our business purpose. This has become our foundation for communicating with our business partners, customers and clients. It also mitigates the time we spend to interact with our customers.

The best thing I like about using Intercom is that you can have an automated chatbot to free the company from repetitive questions from our customers and to help businesses communicate with them in real-time. It is also designed to support not just chats but also emails, so it helps the company maximize the team's efficiency. It is easy to use and a great communication platform.

I don't have any reason to dislike Intercom, even the interface. It is excellent because it makes the employees' work more accessible and convenient. You can also review even the closed conversation.

It has a chatbot that can help the business answer the repetitive queries of the customers. It also has a lot of features that can support different problems. It is effective as a marketing tool to communicate to customers faster and much more accessible.

Intercom provides user friendly and manageable content which will empower users to finish their work load efficiently. The dashboard is one of the easiest interface that I have seen and nothing that I could ask more.

The least helpful is when you finish sending email that you will not be able to see your response again and you will not have the option to review those that was sent.

Intercom helps resolve the problem when you call the guest and they are not answering. We can easily send them communication and tell them the update on their booking. Intercom also helps resolve communication issue when the guest does not have a phone line or mobile number that they can use to contact us.

Intercom is easy to use and very easy to navigate and edit the settings.

AS per the moment I don't have nay dislikes about intercom.

I haven't experience any issues with intercom yet.

The features where I can set on away status but would still be able to receive response from my existing email/chat. I love the part where I can also see my Team mates inbox and numbers of people logged in. I love it that I can edit my name as well and it would appear in Macro, I used different phone name due to my name spelling is kind of complicated so this feature is very helpful to me.

Sometimes Im forgetting to seat re-assign replies. It would be helpful if there's an email notification or constatnt reminder that I did not select re-assign replies whenever I select Set as away status.

Reassigning emails/chats whenever I'm away. Balance workloak assignment as well.