Intercom Reviews & Product Details

It's very easy to navigate even for beginners. It allows chats/emails to be easily managed by snooze functions. It's also efficient to assign chats to different teams. It's the easiest communication platform I've ever used.

There are downtime sometimes but is still manageable considering that all systems experiene the same. All in all the system is working as expected. I can't think of any other feedback.

1. It integrates email and chat function so instead of using 2 or more applications for each, it allows you to only use one. 2. It allows assignment of chats to different teams as easy as one click. 3. With emojis, it improves customer communication resulting to greater customer interactions.

Intercom is user friendly. I like the keyboard shortcuts that can be used for this app. It makes it time efficient.

What I dislike about Intercom is that under "attributes" there are too many drop down options. Maybe this can be lessen into other part of the app.

Intercom is helping us assist our customers proactively. It is very easy to use and allows us to be more productive.

The interface is user friendly, well organized and easy to use. Every button is very useful and the sleek design makes it enjoyable to use as it is easy on the eyes.

Recently, I am experiencing lags on the Intercom. While using the app, there's a time that it will stop and even if I click another button it takes a long time to respond.

It helps us to easily communicate with our customers through chats and emails. We also receive customer's account information on Intercom everytime they contact us and it's easier for us to support them as this tool is consolidated with our other tools.

It is a faster way to send messages, with real-time access to CSAT and lighter support volumes and the only platform to combine the power of automation and human customer support.

The page where you must send a message has some delays as it took a long time to load.

It improves agent experience. Customer satisfaction has increased. It helps to resolve every guest's concerns, which can often be more complicated. This allows businesses to grow.

We use Intercom on a daily basis to chat and email our partners or customer, and assist them with their concerns and requests. Using Intercom to interact with them makes our job so much easier.

There's not much to dislike about Intercom, really. If anything, it's the fact that it automatically times out if you become idle for a certain period of time..

Recently, Intercom has updated the automation section which gives us the ability to create custom answers and this really saves us so much time as we don't need to manually type everything.

Very easy to use, easy to navigate and user-friendly tools. Also, its easy to find the previous cases you handled and the option to have two kinds of interface is really great. (Light and Dark theme)

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

It's very easy to access, and it's very user friendly. I like the theme as well.

None so far. I found intercom really useful.

We can easily communicate with our guest. It's easier to rwach out to our guest by means of sendinf private message or email.

What I like about Intercom is that it is easy to navigate and user-friendly. I also like that the UI itself is easy to understand. It is our main tool when doing chats.

Honestly, I am not sure what to dislike with Intercom. Maybe not dislike, I would say Intercom needs to improve or enhance its look itself and it will be a 100%

Problems that Intercom solving is our company engaging or assisting guest and our chauffeurs. That way, we are like a third party communcation with the guest and the chauffeurs.

Its ability to provide personalised messaging and support, its automation capabilities for handling routine tasks and its integrations with other business tools - they're also ahead of the game with AI

We're a smaller business, so the costs around having the platfrom and additional costs for extra features. Some issues with the customer support team - such as slow response times / difficulty getting in touch with a representative quickly

Enhancing customer satisfaction and loyalty through personalised and timely communication Increasing customer engagement and retention, leading to improved lifetime value Streamlining customer support workflows and reducing response times Automating repetitive tasks, freeing up resources to focus on more strategic initiatives Provides valuable data

I personally love the easy navigation and the friendly user interface of the Intercom chat. It's so easy that you can do multi-tasking with multiple live chats.

Not totally dislike, it's more like a system bug that happens sometimes. When the customer's reply will took a couple of seconds to load than usual. It's quite normal for me, considering the multiple live chats. So I would just refresh the intercom.

Receiving multiple live chats, but I find this beneficial that could help my multitasking skills better.