Intercom Pricing Overview

Absolutely brilliant tool to be able to connect with customers. We are able to easily set up different banners, notifications and surveys/polls within the platform and have them go live instantly. Not only is it brilliant for our CS team but our Marketing team are able to get lots of value out of it for connecting with the customer to promote events, promotions or collect feedback.

There isn't anything major but a minor gripe is the search functionality when refining audience, sometimes 'job title' doesn't seem to show all the results for example.

We are able to access all of our customers with a few clicks of a button, able to get quick feedback, answers to questions or promote specific events/campaigns.

It's really good. Probably the best chat application out there. A lot of integrations and possibilities. I use it on a daily basis. My role is customer success manager and so now and then support.

The price. It's a good business model, if you like to use more, you have to pay more. Witch makes sense, but that's what comes up to mind now.

It helps customers to find there own answers 24/7. We can have instant conversations via chat.

User Segmentations, Help Center, and engagement features

Pricing for reached users. It is too expensive for email marketing.

Help Center, Customer support via Live Chat and AI Chat Bots, User Onboarding

The functionalities, simplistic design and feature loaded application is all that is required for a perfect support team

Nothing except the pricing! ;) Everything else is simply perfect.

It is helping us provide tremendous support to our customers to ensure they are heard immediately and are responded to in the quickest possible time.

Intercom simplifies customer support with intuitive ticketing, powerful automations, seamless self-service, and much more – all at a low cost.

Artificial intelligence should be improved.

It connects customers and leads to business.

The integration of AI into our product over the past year has been incredibly valuable, enhancing our customer support capabilities tremendously. Additionally, the Series tool's functionality for building adaptive engagement workflows has proven critical for improving our onboarding processes and nurturing relationships with customers. The AI-powered features have augmented our team's efforts, while the workflows enabled by Series have allowed us to engage users in a more strategic, impactful manner. Together, these technology innovations have become integral components of our customer engagement strategy. Their addition to our platform has yielded measurable improvements in customer satisfaction, retention and success. In summary, the AI and workflow automation tools added to our product have been game-changing advances that empowered our team and drove major gains for customers. They have delivered impressive results and become indispensable solutions.

While keeping innovative capabilities like customized analytics behind a paywall makes business sense, some complementary access for early adopters and tech influencers could go a long way in building engagement. Even time-limited demos would allow these potential ambassadors to grasp the add-ons' capabilities and their untapped potential more fully. Their organic advocacy could then help drive broader paid adoption.

1) Intercom’s ability to centralize customer data by integrating with our own API is invaluable. Having a unified platform that brings together user information from all our systems enables my team to access the full context while engaging customers, rather than piecing together data from disparate sources. Seeing comprehensive profiles during live chats eliminates friction and enables us to deliver personalized, informed support. Intercom has become the hub of our customer data infrastructure. By consolidating user information from our proprietary systems and external tools, their platform provides my team an efficient centralized workspace. This single pane of glass gives a holistic view of each customer for frictionless, tailored conversations. 2) Intercom's conversational interface and workflows make communicating with customers easy and natural. Crafting engaging outbound messages and campaigns is straightforward and intuitive in their visual builder. The UX around managing conversations—from automated triggers to live chat—is smooth and simple for both customers and agents. My team can create multi-channel customer journeys with minimal effort thanks to Intercom's seamless workflows and responsive canvas. The platform handles the complexity behind the scenes while providing an elegant and efficient front-end experience. Our productivity and effectiveness have grown tremendously thanks to the user-centric design. 3) Leveraging Intercom’s integrations has been a huge win. Tying into tools we already use amplifies its value. The ability to manage conversations directly in Slack without switching contexts is a lifesaver. Using Linear alongside Intercom to track progress on customer requests is invaluable. The breadth of integrations with complementary tools has extended Intercom’s capabilities for us. Being able to incorporate solutions like Slack and Linear which are core parts of our stack makes Intercom more than a standalone application. Its extensibility and open API enable it to tie into our existing workflows rather than force us to adapt to it.

It is easy to set up and get started with the quick start guide we were able to start using in a few minutes. The startup program is very generous, giving us a year of free access to intercom products. It makes it easy to monitor and support multiple channels instantly in one place.

Confusing pricing model, and still, I couldn't understand how active users are being charged other than there was nothing to complain about.

Intercom helps us instantly support users on our website and other channels like social media and emails.

Intercom has been a great help with keeping track of user engagement, customer support and marketing. It gives big help in taking care of customer relationships through humanized interactions, especially when everything else has become automated.

Although Intercom has aced its usefulness in customer relationship management, installation time, cost and compatibility with other software could be improved. Other than that Intercom has been really great!

It has been a big help with daily communication, solving queries and problems of customers daily. It has saved us a lot of time and allows us to handle multiple questions simultaneously.