Smartsupp Reviews & Product Details

Semplicità di utilizzo e integrazione, subito pronto all'uso

Non tenere in memoria i visitatori che non sono più on line

Automazione di alcune funzioni e miglior servizio ai clienti

I just built my first chatbot and everything seems to be intuitive and simple.

I'm missing the opportunity of having universal multiple boxes to which I can refer a few conversations lines

Shopping guide

The application allows you to be closer to the customer in real time.The tool is not overly extensive and has a friendly interface. I'm looking forward to seeing the stats the tool offers.

Contact form options could be more flexible.

Help with shopping

Just what I need for a live chat service.

Maybe the price🤦🏻‍♂️ I'll appreciate if the price can be lower than what it is right now.

Live chat with clients

Very fast communication, and we can make more contact with customers.

We should learn for longer time, because lot of important thing is in app.

We can make a contact with customers faster.

Info about visits realtime, visitors details

Offline status is still on, even I have the app in iPhone and want to comunicate

Offline status. I wrote to Smartsupp, but nothing happened..

Die Preisleistung ist super. Das Standard-Paket wird für die meisten Nutzer ausreichend sein. Und wenn der Chatbot doch nicht mehr gebraucht wird, kann man monatlich kündigen.

Schwierige Anbindung bei Subshops (Shopware 5). Der Chatbot wird bei zwei verschiedenen Domains angezeigt, obwohl dieser nur bei einer Domain auftauchen soll. Der Support wurde gestern kontaktiert, aber es kam noch keine Antwort.

Um den Kunden auf schnelle Weise Produkte zu empfehlen und weiteres Wissen zu vermitteln. Mithilfe der Statistik-Funktion können wir außerdem beobachten, welche Themen optimierungsbedürftig oder überflüssig sind.

It was easy to bring the SW solution into our design.

We got negativ rating about the java scripts in Google insights. It would be nice to integrate AI in the bot function.

Communication with the customer, plus realy good and effective advertising. Give the best detail Informations to the customers from the product.

Fluide, dynamique et simple d'utilisation. Nous recommandons.

RAS nous apprécions particulièrement ce produit

Répondre aux questions clients sur les produits en direct nous permet de valider des commandes.

Integrace s chatbotem, Možnost sledovat pohyb klienta ze záznamu Mobilní aplikace

Nemožnost napsat klientům do chatu, když opustí web. (bez emailu)

Chatování s klienty

Love the video recording, chat shortcuts & and UI

Would like to be able to see video recordings on mobile app, and more settings. And would love to be able to integrate email so if someone emails us at support@website.com it would show up as a new chat to be able to respond too.

Being able to chat and resolve issues quickly

- modern UI in web- and mobile clients - easy to integrate in existing webshop and easy to set up - chatbot is quickly configurable with templates and plenty of options to individualize - operating times, automatic messages when nobody is online and contact form for e-mail-answers after the visitor has left the page

- analytics especially for the chatbots could be better as there is just an overview which options have been taken how often. It would be nice if the decisions of single customers in the chatbot could be seen and analyzed

Website-visitors reach out to customer support more often and easier with the integrated chat. The chatbot answers some of the most likely questions without involving any staff

ves donde está el cliente y por donde ha estado...además de ahorrarte llamadas

me gustaria tener mas respuestas automaticas

Nos está ahorrando llamadas para preguntas muy tipicas y nos ahorra tiempo

The notification is swift, I get notified even when the visitor opens their browser containing an opened tab.

The UI is a bit confusing for new users.

At the very least, I'm able to chat with visitors and even members on my platform when I missed their live chat, they return to view my message. This grows their confidence on my platform.

Smartsupp is intuitive and very easy to use. Our customers seem to find it user-friendly, too.

Nothing to dislike. We’ve used other chat software but this one is out favorite.

Smartsupp is a great way to enable customers to leave messages when we are away from our desks.

easy to use, smooth installation, well structured texts in Polish,a lot of customer traffic is happy to use them,easiness of integration with me good level,Frequency of use of the client quite cool

on the first installation with shopify the products and discounts in the chat do not work,customer service only in email after a few hours, chat bot rules,

Active involvement of the customer live with the possibility of joining in the conversation.

Easy to use, works and manage across multiple devices

I could not find edit welcome text and it takes time for customer service to respond

No different to any other chats, hoped for better custoemr service

Easy to use and simple to configure and integrate into any website

Limited branding options. The powered by Smart footer notice cannot be removed and email are fully branded to the platform.

Provide quick technical support to users

Easy way to connect with shoptet tool in czech republic

Not a lot of functions in free version, its bad

Chat with people on website

- jasny i łatwy w obsłudze panel klienta - szybko można do wdrożyć - mam możliwość ustawienia komunikatów o tym, że klient do nas napisał

- to, że w ustawieniach okna czatu nie wiem co zrobić, aby klientowi nie wyświetlał się dymek z ikonką chatu, a tylko sam chat

- mogę szybko kontaktować się z klientem - jest to dobre rozwiązanie dla mistrzowskiego kontaktu