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Smartsupp Reviews & Product Details
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Smartsupp with other popular tools in the same category.
Customers have no problems using the application and that's the most important thing for me! Everything just works and it's beautiful. Thanks to the iOS application, I can keep in touch with clients,
There is nothing I don't like at the moment
It speeds up contact with the client. The customer does not have to write an e-mail or use the form. From now on, he asks short questions, which he receives an immediate answer
Chatbot funguje zatím výborně. Je super vidět kolik je na e-shopu zrovna zákazníků, mít možnost je oslovit či podle komunikace s nimi ladot chatbota. Sběr kontaktů přes chatbot taky funguje výborně.
Zatím jsme nic takového neobjevili. Vše funguje jak má. Možná jen lehká připomínka. Reakce na chat kam můžete psát o pomot je trochu pomalejší než by se nám reálně líbilo.
Komunikace se zákazníky, otevírá aktivně i opakovaně komunikaci a navádí zákazníky k další akci. Díky tomu i sbírá kontakty což je super na vytváření databáze a další práci s leady pro nás.
Quick and easy contact with the customer, easy orientation in settings and sound notification options.
In the free version, the ability to respond to chat from only one account.
Most often questions about the availability of products
there are a lot of features that i didnt even think that a software like this can have.
i dont think there is anything that i dislike
the slowness of talking to customers thru emails
Great communication channel with customers. Thanks to it, the customer can decide on your business
There is none, this is great no defect..
I don't have to answer simple questions for customers. Chatbot offers customers a gift to buy instead of me
Smartup organise every user's first name and last name as they visit the chatbox
No downsides for me. everything works perfectlty
Customer support related problems
Combination of chatbot and live chat, and very useful support
I dislike to nothing yet everything works correct
It's like a website guide and helps customers find solutions even quicker.
bardzo ułatwia życie nie ma potzreby ciągle siedzieć na czacie tylko samo się wyświetla w powiadomieniach. czat potrafi sam odpowiada na ustawione zapytania.
alikacja świetna nie ma potrzeby niczego ulepszać na razie.
chat rowiązuje pytania o płatności, dostawy oraz wysyłkę.
Easy to use. Has client centricity at the heart of its design. Awesome features to help businesses stay in touch with clients.
Have yet to find anything as yet, but i will be in touch with the support team if i do find anything that could improve the service even further.
Allowing us to connect with our clients in real time and when they need us most.
the autochat bot and shotcut system is too good for fast resove and the chat rating system is also good.. but there are many options that makes this app way cool..
the price is very high for a monthly plan and yearly its too high too. a small buisness like mine cant effort this price.. but if they add up a life time plan or reduce the price it will be great for small seller
its way too coll to see a direct chat box like whatsapp can be done by this app and we don't have to provide contact details to everyone so that spam problems are getting resolves by this application