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Smartsupp Overview
What is Smartsupp?
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
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Smartsupp Product Details
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Smartsupp Pricing
Smartsupp Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Smartsupp Media
Smartsupp Integrations
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Last updated: September 15, 2024
361 Smartsupp Reviews
4.7 out of 5
Small Business: 96.95%
Mid Market: 2.77%
Enterprise: 0.28%
Small Business (50 or fewer emp.)
Apr 19, 2022
Reviewer Source
"Offline mode does not work properly. The basic features are part of the more expensive package."
What do you like best about Smartsupp?
The design is very nice. Video mode too.
What do you dislike about Smartsupp?
An off-line mode that does not always work. Customers can still send messages when no adviser is online. Time slots are part of the expensive pack.
What problems is Smartsupp solving and how is that benefiting you?
This allows us to help customers who are online in the purchase journey.
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