Smartsupp Reviews & Product Details

I am using this for my business and I am happy my developer referred them to me. Customers are happy with the quick response and bot response attached to this app.

Nothing yet. Just that its quite expensive

Quick Response to Users. Active agent

The setup was fast and easy and we could start using the chatbox within minutes. Design very intuitive and fast to adapt.

If you using the app, you need to go manually offline in there. Otherwise the app says your live even in the night, that should be optimized.

Giving fast answers to our customers.

Current visitors, possibility to create chatbots with automated answers, easy setup, easy integration into shoptet platform

I think that it could be maybe price for some very small businesses, currently I dont have any cons that I could describe

Currently it is a day one for us, so we will see some results in few weeks and then we can optimize, but it can provide very quick info to customers that are looking for informations on your page

Easy integration to our platform (PrestaShop), quick configuration. Works well for customers, backoffice management capabilities are very flexible and insightful when it comes to monitoring of customer behavior on the shop.

Geolocation of customers is not precise; configuration of autamated texts could be centralized, right now it is located on several places, which is not intuitive.

It improves engagement and attach rate of visiting customers. It also provides additional channel for interacting with customers and provide them with effective consultancy and guidance through our product portfolio.

Jednoduché, intuitivní, přehled o návštěvnosti on-line, správa přes aplikaci

Zatím jsem neobjevil všechny funkčnosti. Nemám hodnoceni

Komunikace se zakaznikem. Zatím malá odezva od zakazniku

Right from the first use of the Smartsupp plugin, I was enchanted by its versatility. Finding all the necessary options and settings was easy, and the user interface is intuitive and user-friendly. Smartsupp provides a rich set of tools that allow for full control over the chat on my WordPress site.

No history of visitors, or I can't find it ;)

Contact with clients

Sme našími zákazníkom k dispozícii takmer okamžite, a vieme im byť nápomocný v celom procese nákupu. My ako e shope sme jednoznačne spokojný s touto možnosťou komunikácie a myslím, že aj naši zákazníci.

Chceli by sme vytknúť nové ceny, pretože sú šialené a v dnešnej náročnej dobe to začína byť neúnosné. Dúfame, že plánujete niečo z týmito cenami robiť. Okrem tejto dosť podstatnej veci nám smartsupp vyhovuje.

Vieme byť doslova okamžite k dispozícii zákazníkovi, či už potrebuje pomôcť s výberom tovaru alebo má otázky ohľadom rozmerov a dopravy atď. Vo väčšine prípadov je to rýchlejšie ako komunikácia e mailom alebo telefonicky. Myslím, že aj pre niektorých zákazníkov je to takto pohodlnejšie a viac im to vyhovuje ako kontkt inou formou.

Es dinámico poder configurar todos las herramientas rápido. Espero convertir más visitantes en ventas. Y que en algún momento incorporen al chat gpt para una mejor experiencia

Por ahora nada en específico, que no se puede integrar WhatsApp y convertirlo en un crm completo es lo único q falta, pero después de esta muy buena la herramienta

La conversión de ventas en el sitio, ayudo a xomprneer mejor al cliente final y demostrar que si puede convertir el sitio, por lo quierss o no, esto está cambiando el mundo

We like variety of options on how to set your chat, nicely organized browser app and posibility to use functional mobile app. Main competitors doesn't have so sleek UI as Smartsupp does

Posibility to design own chat button would be nice.

Smartsupp helps us with better customer outreach and online sales, which leads to higher conversion rate. Thanks to the mobile application we can help our customers even if not behind a computer righ that moment.

Very fast and easy way to communicate wit potentiotal customers.

there are Nothing to dislike. This is very friendly software.

Customers like it and do not hesitate to contact when neeed help.

Skutečnost, že aplikace pracuje za mě. Líbí se mi, že můžu zdokonalovat tvé odpovědi a sledovat chování zákazníků.

Zatím nemám nic konkrétního, jen mě napadlo, použít místo textu video. Kdyby na mě člověk mluvil bylo by to možná zase o kousek zajímavější.

Řeší dotazy potenciálních zákazníků

Bardzo szybki kontakt oraz możliwość sprawdzania zachowania klienta a tym samym poprawy działania e-sklepu. Gdybym tego nie zobaczył to bym nie uwierzył

Ciężko ustawić samemu miejsce komunikatora. Na stronach dla PC jest ok, ale na mobilnych nie potrafie tego sformułować

Kontakt z kliente, większość ludzi czasem, zwyczajnie się boi o coś zapytać. Wręcz nie wiedzą czego szukają. A tu 1 klik i już.

All the videos with recommendations how to set chatbot were really helpful.

Did not find any problems. Just missing the emoji :-))

To answer frenquently asked qusteions. That is why we decided to set it up at first place.

The mobile application integration and design.

The trial could be longer, or it might have some tool like wpml plugin that has a production and development version of plugin. The development just says on the bottom of the site that it is development version

THe chat integration is fast and flawless. I liked that

Free version I can see customers location, where they came from and what they do on the web Mobile app

I can't change text color uncluttered sidemenu

Fast and easy contact with customer Analytics

How easy is to use the chat service. Also I like it includes the info of the page visitors and you can also see what did they do on the page.

The premium is a little bit overpriced per month

It solves the chat support on our website

In-time chat and collection of essential info to get back to the client with prices or solutions. Historic messages if out of the office. The Chatbot is very useful to gain time and pre-advice the client

Nothing in peticulary. i have had maybe 2 or 3 bugs during the last 3 years

Managing people answers - catch the client in real-time and close the deal

Video a Catbot... U videa vím přesně co klienti hledají, jaké mají požadavky...

Nevím o žádných negativech.... Jen cena by mohla být příznivější...

Řeší komunikaci s klienty mého e-shopu... Formou automatizace, moc mi to pomáhá...

I can understand more what my potencial clients need.

I don't know. It's powerfull tool which clear and intuitive.

I can see what visitors do on my website and I can more understand what they are trying to find.

I love how smooth it is and easy to use. The features are lovely too.

Price is high...I feel it should also take freelancers into consideration.

Attending to customers...not missing out on sales.