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Smartsupp Reviews & Product Details
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Smartsupp with other popular tools in the same category.
Polecam Smartsupp jako genialne narzedzie do pozyskiwania Klientów którzy już odwiedzili sklep. Kontakt poprzez czat zamyka nam 90% więcej sprzedaży!
Bardzo łatwa komunikacja i obsługa. Wielki plus za aplikację na telefon.
Możliwość szybkiego kontaktu klienta z obsługą sklepu. Zapytanie o cenę i dostępnośc produktów.
Easy to use, easy to sort your staff in groups!
Nothing to complain about, everything is wow!
It helps me with assisting users easier!
Po pierwsze, prostota i intuicyjność. Interfejs jest tak przyjazny dla użytkownika, że cały proces stworzenia oraz integracji chatbota można przeprowadzić samemu bez udziału IT. Po drugie, prosty i przejrzysty plan. Tu nie ma niespodzianek.
Brakuje mi trochę elastyczności oraz tego flow a'la rozmowa z AI. Wiem, że firma nad tym pracuje, więc pewnie wkrótce się pojawi.
Przede wszystkim, chatbot rozwiązuje problem najczęściej zadawanych pytań via formularz. Wiemy, że odpowiedzi znajdują się na stronie, ale klient musi do nich dotrzeć. Chatbot jest zawsze na widoku.
It has helped me to better communicate with customers and improve and sell products
I don't have much to complain about, maybe there could be a clearer version for phones
I can contact customers immediately and thus better sell products
reliability, quick response, communication with customers online
I'm taking advantage of the time, so I don't know, but initially only a couple of days to try it out, then payment
everything in the shortest possible time
Cheap and great service for great price, and great support
I can't really think about anything because it's great
Live support, people hate using mails so live support is great
Thanks to this communicator, I earn more. It's great. Superrr.
I like everything. It's a great communication tool. I will be using it.
I use the chat to contact a customer who is currently viewing a product on my online store and has questions.
The UI/UX is next level and easy to navigate through in both the front and back end.
I currently make use of them on my website and I have seen no faults as of now.
It helped connect me to my users easily and enabled me to respond quickly to users.
Biggest upside: possibility to communicate with customers on site.
There are no downsides that come to my mind.
The Chatbot is able to solve most frequent customer issues when I do not have time to attend to them personally.
The most helpful function is the Chatbot, it leads the visitor to what they want to know if the answer set well.
Not found yet. Time is still needed for testing.
Labor work and time