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Avochato
Streamlined Business Texting
4.4
(198)
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Avochato Reviews & Product Details

Avochato Overview
What is Avochato?

Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.

Company Avochato, Inc.
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
Avochato Categories on Findstack
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Sponsored
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$29.00/month
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Ask Questions about Avochato
What Avochato is best for?
How does Avochato compare to Brevo Marketing Platform?
What are the pros and cons of Avochato?
Avochato Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Avochato Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Avochato Media
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Avochato Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 15, 2025
Avochato Logo
198 Avochato Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Sep 17, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent and simple to use"
What do you like best about Avochato?

It's much easier to get my clients to respond to a text vs. an email

What do you dislike about Avochato?

not enough features and capabilities but i have heard that more are coming

What problems is Avochato solving and how is that benefiting you?

Emails weren't getting opened. I have a much better response rate using texts

Small Business (50 or fewer emp.)
Sep 17, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Guest response doubled after incorporating Avochato!"
What do you like best about Avochato?

Avochato is extremely intuitive, requires minimum training and produces excellent results. Compared to the various texting platforms we have tested, it is by far the only one that has the most organizational features.

What do you dislike about Avochato?

We would love to see a further organization in text threads such as folders.

What problems is Avochato solving and how is that benefiting you?

Guests are just not too keen to pick up phone calls, especially during the daytime. Using Avochato has increased our response ratios and decreased our time to close.

Mid Market (51-1000 emp.)
Mar 19, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use -- great support"
What do you like best about Avochato?

the speed and accuracy of the support team. easy to use interface

What do you dislike about Avochato?

it might be better to have some auto replies to choose from so that you dont need to retype something for every single response

What problems is Avochato solving and how is that benefiting you?

incredibly easy segmenting tools. our fans like the open communication

Mid Market (51-1000 emp.)
Mar 14, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good!"
What do you like best about Avochato?

I love how easy it is to communicate with people in the app! It is also very easy to communicate with people on the website. Makes communication very easy when you’re trying to communicate with a lot of people.

What do you dislike about Avochato?

Nothing it’s honestly great. Nothing really to change. The only thing That would be good for changing is having a way to copy and paste more efficiently.

What problems is Avochato solving and how is that benefiting you?

More efficient comminication! Easier to text a massive amount of people in a short amount of time.

Mid Market (51-1000 emp.)
Mar 13, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"It is really handy and works great"
What do you like best about Avochato?

This really helps businesses improve communications with their Customer

What do you dislike about Avochato?

The UI could be better. Everything else is good

What problems is Avochato solving and how is that benefiting you?

Communications with customers is much faster and easier now.

Mid Market (51-1000 emp.)
Mar 12, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very useful app"
What do you like best about Avochato?

Automated responses, voicemail option, tagging

What do you dislike about Avochato?

Could be a more detailed walk-through, but otherwise good

What problems is Avochato solving and how is that benefiting you?

Mass text messaging is very helpful.

Mid Market (51-1000 emp.)
Dec 04, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Avachato makes communication easy!"
What do you like best about Avochato?

We can contact our guests easily with information, without imposing on their vacation!

What do you dislike about Avochato?

At first I got an email after mass texts went out (as soon as they went out). I do believe that is fixed now.

What problems is Avochato solving and how is that benefiting you?

Imagine being on vacation on the OBX of NC! The last thing you want to do is be in an office or have your phone attached to your ear. With a simple text through Avachato we are able to answer questions and communicate with guests while they are sitting on the beach!

Mid Market (51-1000 emp.)
Dec 03, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple application "
What do you like best about Avochato?

Texting with ease instead of calling and getting a voicemail. The contacts are easy to find and you can broadcast a message like a BCC to numerous people at once.

What do you dislike about Avochato?

Needs an automatic response with key characters

What problems is Avochato solving and how is that benefiting you?

Sending balance due texts instead of leaving a voicemail no one checks or sending an e-mail that is only checked once a week.

Small Business (50 or fewer emp.)
Nov 27, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Need a quick update? This is the way to send it out"
What do you like best about Avochato?

Easy website to navigate. The android app is just as simple.

What do you dislike about Avochato?

no mobile site available... yet I hope. Would like to see this feature in the future for even easier access

What problems is Avochato solving and how is that benefiting you?

we use it to send out updates during after hours calls to our clients as needed. it's a great way to communicate without the need for email or a strong data connection when you're on mobile

Enterprise (> 1000 emp.)
Nov 27, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Decent Application!"
What do you like best about Avochato?

Ease of use. Super easy platform with many features. It is really self teaching, as there is not a ton of capabilities. The ease of use is great for recruiters who are swampped with other tasks.

What do you dislike about Avochato?

Wish it did more. Hard to have an ATS, CRM< and this tool. It would be great if it was easily implemented with another tool. It is hard to manage numerous recruiters in different tools. For example you could have one recruiter texting the same people from numerous tools which makes it a bit complex.

What problems is Avochato solving and how is that benefiting you?

Quick texting to candidates. We like that it is easy to text them and organize them based on events. Also, it is great to be able to give candidates at fairs a text code to stay in touch with us and follow up with the candidates. When there is a long line at a fair, it helps to have a text code to them.

Mid Market (51-1000 emp.)
Nov 20, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use. Great communication tool"
What do you like best about Avochato?

Quick Setup, Ease of use. Incoming 'tag' capability

What do you dislike about Avochato?

Integration with other platforms. Critical to be able to manage the entire customer management process

What problems is Avochato solving and how is that benefiting you?

Communication with customers who do not check emails or answer phone calls

Small Business (50 or fewer emp.)
Nov 19, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing!"
What do you like best about Avochato?

Being able to make call to US numbers even if I'm not in the US

What do you dislike about Avochato?

Sometimes it's slow and it doesn't load well

What problems is Avochato solving and how is that benefiting you?

Having remote team

Small Business (50 or fewer emp.)
Nov 19, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"It is practical and useful."
What do you like best about Avochato?

Broadcoast messages. It allows me to send multiple msgs to our costumers.

What do you dislike about Avochato?

Contact organization. It would be great to organize them in another way.

What problems is Avochato solving and how is that benefiting you?

I an always keep in touch with our costumers in an easy and fast way.

Mid Market (51-1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Avochato is good"
What do you like best about Avochato?

It connects with zapier and slack and has a great interface

What do you dislike about Avochato?

nothing yet! Everything so far is very intuitive. I wish the zapier features were available at lower tiers

What problems is Avochato solving and how is that benefiting you?

How to connect with clients in a personalized manner at scale

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing platform for SMS marketing"
What do you like best about Avochato?

The platform is intuitive, and Alex and team are incredibly responsive. This helped us coordinate outreach to our constituents that we wouldn't have been able to execute otherwise.

What do you dislike about Avochato?

There were still some minor kinks in the mobile experience that made it hard for me to find old conversations sometimes, but no dealbreakers

What problems is Avochato solving and how is that benefiting you?

Effective outreach via SMS to all constituents who had provided a mobile number

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Avochato went above and beyond"
What do you like best about Avochato?

They went above and beyond helping us setup and train. The system is very user intuitive to use and we were able to send texts after a short intro by their product team.

What do you dislike about Avochato?

There wasn't anything we disliked. They were open to feedback and showed a willingness to add or alter features if necessary

What problems is Avochato solving and how is that benefiting you?

We were trying to text past customers while updating information from their responses

Mid Market (51-1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Chat System For Startups!"
What do you like best about Avochato?

Ease of use and the ability to set auto replies.

What do you dislike about Avochato?

Obtaining customer service surveys is a little difficult.

What problems is Avochato solving and how is that benefiting you?

Reducing number of phone calls and having customers utilize chat more. As a startup, the easier the communication path, the better!

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great service to improve customer service"
What do you like best about Avochato?

Very personal with messages and get built-in tools to optimise the automation and user experience

What do you dislike about Avochato?

that you cannot kickstart a survey, otherwise very pleased

What problems is Avochato solving and how is that benefiting you?

to get a more personal and direct touch with customers

Mid Market (51-1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing Service"
What do you like best about Avochato?

The ease of use to connect with our hundreds of customers. Allows us to chat and resolve issues in a timely and friendly manner.

What do you dislike about Avochato?

Nothing so far! Everything is to our liking!

What problems is Avochato solving and how is that benefiting you?

Allows us to connect with our customers immediately with ease, really a step up in our guest/customer service department.

Mid Market (51-1000 emp.)
Apr 27, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Avochato"
What do you like best about Avochato?

I like that Acochato enables faster communication with our guests. More people are likely to read and respond to a text over an email. They love that we have the ability to text them.

What do you dislike about Avochato?

Don't get me wrong I really like it, but I don't like that the text boxes are so big on the Messaged page. It makes it feel clunky.

What problems is Avochato solving and how is that benefiting you?

Being able to reach guests that don't have an email account. Guests are more likely to respond to a quick text than a long email. Also, being able to follow up with guests while they're on the go.