Avochato Reviews & Product Details

It's much easier to get my clients to respond to a text vs. an email

not enough features and capabilities but i have heard that more are coming

Emails weren't getting opened. I have a much better response rate using texts

Avochato is extremely intuitive, requires minimum training and produces excellent results. Compared to the various texting platforms we have tested, it is by far the only one that has the most organizational features.

We would love to see a further organization in text threads such as folders.

Guests are just not too keen to pick up phone calls, especially during the daytime. Using Avochato has increased our response ratios and decreased our time to close.

the speed and accuracy of the support team. easy to use interface

it might be better to have some auto replies to choose from so that you dont need to retype something for every single response

incredibly easy segmenting tools. our fans like the open communication

I love how easy it is to communicate with people in the app! It is also very easy to communicate with people on the website. Makes communication very easy when you’re trying to communicate with a lot of people.

Nothing it’s honestly great. Nothing really to change. The only thing That would be good for changing is having a way to copy and paste more efficiently.

More efficient comminication! Easier to text a massive amount of people in a short amount of time.

This really helps businesses improve communications with their Customer

The UI could be better. Everything else is good

Communications with customers is much faster and easier now.

Automated responses, voicemail option, tagging

Could be a more detailed walk-through, but otherwise good

Mass text messaging is very helpful.

We can contact our guests easily with information, without imposing on their vacation!

At first I got an email after mass texts went out (as soon as they went out). I do believe that is fixed now.

Imagine being on vacation on the OBX of NC! The last thing you want to do is be in an office or have your phone attached to your ear. With a simple text through Avachato we are able to answer questions and communicate with guests while they are sitting on the beach!

Texting with ease instead of calling and getting a voicemail. The contacts are easy to find and you can broadcast a message like a BCC to numerous people at once.

Needs an automatic response with key characters

Sending balance due texts instead of leaving a voicemail no one checks or sending an e-mail that is only checked once a week.

Easy website to navigate. The android app is just as simple.

no mobile site available... yet I hope. Would like to see this feature in the future for even easier access

we use it to send out updates during after hours calls to our clients as needed. it's a great way to communicate without the need for email or a strong data connection when you're on mobile

Ease of use. Super easy platform with many features. It is really self teaching, as there is not a ton of capabilities. The ease of use is great for recruiters who are swampped with other tasks.

Wish it did more. Hard to have an ATS, CRM< and this tool. It would be great if it was easily implemented with another tool. It is hard to manage numerous recruiters in different tools. For example you could have one recruiter texting the same people from numerous tools which makes it a bit complex.

Quick texting to candidates. We like that it is easy to text them and organize them based on events. Also, it is great to be able to give candidates at fairs a text code to stay in touch with us and follow up with the candidates. When there is a long line at a fair, it helps to have a text code to them.

Quick Setup, Ease of use. Incoming 'tag' capability

Integration with other platforms. Critical to be able to manage the entire customer management process

Communication with customers who do not check emails or answer phone calls

Being able to make call to US numbers even if I'm not in the US

Sometimes it's slow and it doesn't load well

Having remote team

Broadcoast messages. It allows me to send multiple msgs to our costumers.

Contact organization. It would be great to organize them in another way.

I an always keep in touch with our costumers in an easy and fast way.

It connects with zapier and slack and has a great interface

nothing yet! Everything so far is very intuitive. I wish the zapier features were available at lower tiers

How to connect with clients in a personalized manner at scale

The platform is intuitive, and Alex and team are incredibly responsive. This helped us coordinate outreach to our constituents that we wouldn't have been able to execute otherwise.

There were still some minor kinks in the mobile experience that made it hard for me to find old conversations sometimes, but no dealbreakers

Effective outreach via SMS to all constituents who had provided a mobile number

They went above and beyond helping us setup and train. The system is very user intuitive to use and we were able to send texts after a short intro by their product team.

There wasn't anything we disliked. They were open to feedback and showed a willingness to add or alter features if necessary

We were trying to text past customers while updating information from their responses

Ease of use and the ability to set auto replies.

Obtaining customer service surveys is a little difficult.

Reducing number of phone calls and having customers utilize chat more. As a startup, the easier the communication path, the better!

Very personal with messages and get built-in tools to optimise the automation and user experience

that you cannot kickstart a survey, otherwise very pleased

to get a more personal and direct touch with customers

The ease of use to connect with our hundreds of customers. Allows us to chat and resolve issues in a timely and friendly manner.

Nothing so far! Everything is to our liking!

Allows us to connect with our customers immediately with ease, really a step up in our guest/customer service department.

I like that Acochato enables faster communication with our guests. More people are likely to read and respond to a text over an email. They love that we have the ability to text them.

Don't get me wrong I really like it, but I don't like that the text boxes are so big on the Messaged page. It makes it feel clunky.

Being able to reach guests that don't have an email account. Guests are more likely to respond to a quick text than a long email. Also, being able to follow up with guests while they're on the go.