Avochato Reviews & Product Details

There is no toggle on messages and there are options for endless tags.

I wish it would give the option to sort the received messages better. I have expressed this already.

We are able to mass text our temps that pick up shifts with us instantly and we love that the phone number attached to ours forwards to our 800#.

The best part of Avochato is their flexibility in providing top-notch customer service tools for non-conventional usage. We've utilized Avochato's services to provide an anonymous tip hotline to festival attendees and we're expanding a taxi service for festival use.

There's not much to dislike here. The minds behind Avochato are innovative, focused, and professional.

We are trying to provide real-time feedback to thousands of attendees in real-time, focusing on safety but also providing real-time answers to common questions. We service up to 25k people at one time and the tools that Avochato provides allow one or two people to appropriately manage all needs.

Easy and straightforward to use. Automated responses tend to work well.

A few bugs like continually having to filter which responses I want to see after I've responded to a couple. I think this has been fixed recently

We are providing a channel to communicate with our users and answer FAQ in a timely manner to help resolve real-time issues.

I use the slack integration and it is incredible. We have a text-support line for clients and having it built into Slack makes life so much simpler.

I have no qualms so far. It's been a smooth setup and operation is a breeze.

Although Avachato has an app, they also integrate well with Slack so I don't need to have yet another app on my laptop and phone to communicate the way I need/want to.

We can use it to gather basic info from our customers saving us both time. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. It enables companies & brands to effectively communicate with their audiences via one medium.

I didn't like getting emailed everytime there was a mass text was sent out and someone replied. Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.

I use it to follow up on previous communications with candidates. It allows me to quickly text a number of people. Improved our sales process and customer service processes.

We use Avochato heavily and the API works great. Customer support is very responsive via text (obviously) and the tool is priced well for our needs. The best feature is a continuous history of texts with a user that allows us to provide great customer support.

The UI needs to look a bit more modern and the mobile apps have a lot more work to be done. Desktop experience is much better than mobile and would be great to see a UI facelift soon.

We support 100% of our customer orders through Avochato and do not have to hire a call center. Instead text-based support is more personable and cost efficient. API is robust and allows us to automatically send the majority of texts through the platform.

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Quick setup and plays nice with a lot of other enterprise tools. Integration with Zapier for automated messages and the ability to toggle between the mobile app and the web version easily. Great support email/phone support when needed.

I wish the pricing was a little more competitive and offered more ala carte options rather than the bundles that include every bell and whistle.

Improving communication with prospects and clients. Worked great for our sales team's lead follow up.

the ability to share the dialog between multiple employees

there is nothing that I dislike about the program

Being able to communicate with our drivers and having the ability for the other dispatchers to see the conversation too.

They have the ability to give each person a unique login, I love that I can give each team member their own login. I also love that I can resend the same message again, having the ability to resend broadcast saves me time from having to create new broadcast each week.

I wish there was an auto-schedule program. I send the same message weekly as a reminder, I would love to see an auto push to a group of tagged account each week so I wouldn't have to schedule it myself.

We are reminding the customer of ordering deadline as well as assistance in sales communication. We are seeing more orders coming in on time. We also have a new avenue for office staff to communicate with our sales team in a form that works well for them.

Upside is that we can text a group of technicians all at once. It also provides a log of any tech that has been reached out to. I utilize the call feature a lot as well.

The phone app isn't as user friendly as needed.

Allows quick access and logging of texts and calls.

The communication between representatives and customers is great, also the ability to sort/file all of my broadcasts makes things very helpful. Driving customers towards my business through the power of text messaging is something that opens up a whole new door in the world of marketing, especially with the amount of people constantly looking at their phone screens!

The text messages do not roll over on your next billing cycle... so you either have to use exactly the amount you purchase or buy more...

My company is reaching more previous customers than before. Nobody is really putting down emails anymore... Its all phone numbers, which makes funneling sales extremely efficient.

How easy the system is to use! The Phone app makes on the go texting available. We have been able to incorporate Keywords into our directional signage as well as print ads - that allows people to get information at their finger tips!

The integration with our CRM system was rather difficult, but that was not solely Avochatos fault. Getting logged out on my phone app and then having to log back in and try and remember my password. I wish the phone app had more features that the desktop version does.

Capturing RSVP's for events and being able to send out reminders to a large group of people quickly. Keeping in touch with Realtors on a monthly basis on a platform they actually use!

I love the direct communication with my customer/consumer. It allows me to communicate with them quickly and promptly. I’ve gone from waiting for customers to call me back or respond to hearing from them the same day and or seeing them in my store. Foot traffic has increased. I love that I am able to login in anywhere and use the software.

I do not like the mobile app. It is not very workable in the sense that I am not able to use it 90% of the time I would like to. And since I am not always at the store I would like this to be useable so I continue my customer service from anywhere. I would also like the sms marketing to be a little bit more user friendly or to have had some training on that so that we could get the full benefits of the software.

Before Avochato we were waiting for customers to contact us back but now we have direct communication with them and they love it and we love it. Very smooth transactions.

The Avochato SMS system was easy to learn, quick to set up, and effective to communicate with both customers and prospects.

Really the only downside is the costly short-code option which is well beyond the budget of a small firm like mine.

How to quickly and effectively follow-up with prospective customers. The open rates on these SMS messages are phenomenal.

I like that I can text to customers through my keyboard. I don't like having to text over the phone. I find it difficult to enter the correct letters on my phone.

I don't like that I see other groups texts. We have Customer Support and tech support that we tag our chats with. It would be nice to only see the texts for our own group.

Ability for customers to contact us via chat

Able to schedule bulk broadcasts. Does not require opt-in of contacts to send to.

Nothing. So far all features have worked as expected.

Able to reach out directly to clients and keep them updated on new offerings.

Excellent customer support. Relatively simple interface that does everything we need it to do. Great price point.

Still an early-stage product, and has some features missing. (For instance, have to record a voicemail greeting on your own software, then upload as .mp3 file.) Not the best phone functionality (but works well enough for our purposes).

We're using Avochato as a stand-in for Zendesk (too expensive), for customer support and lead capture.

We like that we can integrate with our CRM and that we can include the widget on our website and double as a chat service. We have yet to implement either, but will be doing so very soon!

It would be great if the mobile app included more features that the desktop version does. When you are on the contacts page (on the desktop site) you can't view the slider at the bottom to see columns that are off to the right... you have to scroll through every single contact to get to the very bottom. It would be great if that slider was shown at all times regardless of where you were at in the list... you can still look at all the columns.

We are seeing a higher rate of response with Avochato than traditional emails/phone calls.

I like the fact that you are reaching clients all at once and in a way that is most convenient and likely the easiest way for clients to respond.

Frankly I haven't really come across anything I didn't like.

I enjoy being able to reach out to a mass of people at the same time. This method also seems convenient and I seem to get a better response because everyone is texting.